92% sales valuation accuracy
96% sales fee satisfaction
56% lettings valuation accuracy
74% lettings fee satisfaction
Aug 20,2012
Aug 20,2012
11
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We have used Heritage Property for all our Leamington Spa lettings properties since we started buy-to-let over 10 years ago. Originally they looked after four properties, three of which have since been sold. We do have other investment properties out of their area and use other agents in those cases but none are better than Heritage and only one comes close to their excellent service to landlords and as far as we are aware all our tenants have been satisfied with the way Heritage have looked after their needs as tenants.
Heritage are quick to identify a problem that needs fixing and over the years we have learnt to trust their judgement to get it properly fixed. If urgent they do this straight away and inform us later but usually they will inform us and we will respond quickly to approve or comment on remedy work. Our concern is to know our property is well looked after and that we have tenants who are content with their home and know they will receive fair treatment from their landlord and their agents. Happy tenants are the best tenants.
Heritage provide us with regular inspection reports and comment where necessary if further attention is required to correct faults etc. Their fully managed service sort out and pay for all external services, from periodic ground rents to replacing broken equipment and more and charge us accordingly on next monthly statement. We are pleased with the recent paper free option of billing us. This enables us to keep all our records electronically and pull down printed paper copies only when needed at end of each tax year etc.
We can highly recommend Heritage to any prospective landlord seeking a fully managed, professional, trustworthy, and reliable service to manage their tenanted properties.
Based on the fact we have had long standing tenants in most of our Leamington properties during the years we owned the properties, and the fact that we always endeavoured to have all problems resolved quickly and satisfactorily through Heritage's service, can only assume that any prospective tenant who chooses to rent a fully managed property through Heritage, will receive the same high quality service as our tenants have received.
We can only recommend fully managed properties as this is the only basis we use through lettings agents in the Midlands area. We are aware that lettings agents do offer alternative services to landlords who do not wish to pay for a fully managed service, but unless that landlord is willing to take on full responsibility to look after both tenant and property in a fair and proper manner we cannot recommend that as an ideal course to follow to both tenant and to landlord. It seems that most negative reports by tenants are nearly always where non-fully managed agents are involved and where the landlord does not perform well.
Heritage are quick to identify a problem that needs fixing and over the years we have learnt to trust their judgement to get it properly fixed. If urgent they do this straight away and inform us later but usually they will inform us and we will respond quickly to approve or comment on remedy work. Our concern is to know our property is well looked after and that we have tenants who are content with their home and know they will receive fair treatment from their landlord and their agents. Happy tenants are the best tenants.
Heritage provide us with regular inspection reports and comment where necessary if further attention is required to correct faults etc. Their fully managed service sort out and pay for all external services, from periodic ground rents to replacing broken equipment and more and charge us accordingly on next monthly statement. We are pleased with the recent paper free option of billing us. This enables us to keep all our records electronically and pull down printed paper copies only when needed at end of each tax year etc.
We can highly recommend Heritage to any prospective landlord seeking a fully managed, professional, trustworthy, and reliable service to manage their tenanted properties.
Based on the fact we have had long standing tenants in most of our Leamington properties during the years we owned the properties, and the fact that we always endeavoured to have all problems resolved quickly and satisfactorily through Heritage's service, can only assume that any prospective tenant who chooses to rent a fully managed property through Heritage, will receive the same high quality service as our tenants have received.
We can only recommend fully managed properties as this is the only basis we use through lettings agents in the Midlands area. We are aware that lettings agents do offer alternative services to landlords who do not wish to pay for a fully managed service, but unless that landlord is willing to take on full responsibility to look after both tenant and property in a fair and proper manner we cannot recommend that as an ideal course to follow to both tenant and to landlord. It seems that most negative reports by tenants are nearly always where non-fully managed agents are involved and where the landlord does not perform well.
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Latest Reviews
30th Apr 2016
reviewed by 'Lottie&Toby'
1st Apr 2016
reviewed by 'Joan'
31st Mar 2016
reviewed by 'Leamhouse'
27th Aug 2015
reviewed by 'Patti'
Opening Hours
Address
Heritage Property
15 Newbold Street
Leamington Spa
Warwickshire
CV32 4HN
01926 451 045
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £80,000 | £635,000 |
| Lettings | 56% | 74% | £650 | £1,395 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 45 | 7 | 43 | 0 | 27 | 0 | 3 | 1 |
Areas covered
- CV31
- CV32
- CV33
- CV34
- CV35
- CV47
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Estate agents
Latest Properties
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Apr 30,2016
Apr 30,2016
1
people found
this helpful
this helpful
We have recently bought our first home through Heritage Properties. Throughout the process Angie Weeks was our lifeline! She was extremely organised and proactive. Very easy to contact and responded straight away. We were very fortunate to have Angie as our agent.
We were pleased ...
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Apr 01,2016
Apr 01,2016
0
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Angie was just wonderful. We had set a deadline and at one point it looked like we weren't going to meet it. A couple of days before exchange we had issues finalising information from the solicitors and I was rather stressed and frustrated with the ...
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Comment on agent fees
Not applicable as we were buying
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Mar 31,2016
Mar 31,2016
0
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I was very happy with the service i received from Heritage / Leaders.
I did at times, however, find my dialogue with Angie frustrating as i felt sometimes i wasn't being given all the info and i had to try and extract it over several emails. ...
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Dec 09,2015
Dec 09,2015
0
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Very professional service throughout the sale process. Tom, Angie and all the team we dealt with were professional, proactive and the communication was very good throughout. Viewings were arranged smoothly and very detailed feedback was given every time. Thank you for your excellent service....
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Sep 26,2015
Sep 26,2015
1
people found
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I had a long and complicated sale that required a significant amount of effort, organisation and communication between a number of parties.
Moving my property from rental market (of which I dealt with Grant Thoday who was excellent) to a sale where I dealt with ...
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Comment on agent fees
for the amount of effort that went into my sale the fee's were worth every penny.
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Aug 27,2015
Aug 27,2015
0
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We had a problem with our front lock which we reported yesterday afternoon. Melanie got it sorted in double quick time! the lock smith who came around was great and we were kept up to date every step of the way. Super service, thanks so ...
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Aug 19,2015
Aug 19,2015
2
people found
this helpful
this helpful
Angie, Richard and all the staff at Heritage work really well as a team and are exceptional in the world of estate agents! We bought a flat through them and they were far more helpful and proactive than even our own solicitors. The really deserved ...
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Jul 31,2015
Jul 31,2015
0
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Heritage are a class act. So different to Countrywide the previous letting agents, Grant let the property within 2 weeks, all admin issues were straightforward, never a problem with payment or communication. When the time came to sell it was handled just as professionally via Louise.
...
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Jul 16,2015
Jul 16,2015
1
people found
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this helpful
Both Louise and Angie were really helpful throughout the whole purchasing process, responding promptly to emails and using their own initiative to chase up other parties involved in the purchase without me having to prompt them.
They relayed information to me at all stages of ...
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Jul 10,2015
Jul 10,2015
0
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Grant assisted in an exit from lease at short notice due to family problems, his approach was professional but also sympathetic and very practical
The other members of this office i dealt with were also excellant....
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Jul 03,2015
Jul 03,2015
0
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Our agent was absolutely fantastic .. They sold my property in a week which was really impressive .. The service I have received has been amazing anything I needed I knew I could phone them up to help and it would get sorted straight away .. Heritage are ...
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Comment on agent fees
Perfect pricing .. I was very impressed
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Jun 26,2015
Jun 26,2015
0
people found
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I am very happy with the service that I received from Dan and his colleagues.
The entire experience was relaxed , friendly and professional. At no point did I feel rushed or under pressure and Dan seemed very laid back about me taking my time to ...
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Jun 26,2015
Jun 26,2015
0
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Angie provided support when we needed it, Angie was there to provide expert advice and guidance and ensured we had a smooth house sale, if Angie was not around Louise was always on hand to help. great team effort....
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Comment on agent fees
cheap compared to other quotes
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Jun 25,2015
Jun 25,2015
0
people found
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I approached Heritage when i decided to let out my property. Marc came to my property to view and value it. He was very polite, friendly and professional. Explaining everything to me whilst not putting me under pressure to choose them. When i decided to ...
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Comment on agent fees
I am paying 9% which i negotiated with them.
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Jun 24,2015
Jun 24,2015
0
people found
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Finding a property with this agent was fine, and the paperwork, tenancy agreement and reference checking etc. all went smoothly. I would have no problem in using this agent to let a property. However, for managing my tenancy they have been extremely inefficient. I obtained ...
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Jun 14,2015
Jun 14,2015
0
people found
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I was really pleased by the service I received from the Leamington Spa branch of Heritage Property. I put my apartment for let with two different agents as I was hoping to find a good quality tenant as soon as possible. Grant Thoday was very ...
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Jun 12,2015
Jun 12,2015
0
people found
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First class service from a first class team. Allan was very confident from the onset that my property would sell fast. He was very knowledgeable of the market and gave very good advice. An offer was made on the first day of viewing which I ...
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May 21,2015
May 21,2015
0
people found
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Marc was incredibly friendly and honest. He was genuinely driven to help us get the ideal house for us. We provided him with some quite specific qualities we look for in a house and he came back with properties as soon as they went live. ...
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Comment on agent fees
Admin Fee of ‚£234.00 is very reasonable for the high quality and professional service that we received. We also paid a ‚£30 TDS registration fee to help keep our deposit (1 and a half months rent) secure.
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May 20,2015
May 20,2015
0
people found
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Both Angie and Alan offered an excellent service and it was lovely to be able to deal with rationale human beings who couldn't do enough for us! A highly committed pair of professionals....
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May 13,2015
May 13,2015
0
people found
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Heritage Property are a really organised and friendly estate agents to rent from. They have been supportive throughout our time with the company. Daniel Taylor was our contact in the Leamington offices and has always been really efficient at responding and solving any issues. I ...
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May 23, 2015
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(1)
Thank you JB for your kind recommendation. We are a local independent estate agent and the focus is very much on customer service and it's nice this is reflected in your review. If you need anything in the future feel free to contact us. Dear Sophie,
Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explai ...
May 07,2015
May 07,2015
0
people found
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I was extremely impressed with the list of properties available with Heritage Property, and I found everyone I dealt with at the Leamington Spa branch, very friendly and helpful. Marc Martin was my main point of contact, and he was very professional, and helped me ...
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Comment on agent fees
I don't think anyone is going to be happy with paying fees, however Marc presented me with an outline of what I was expected to pay and when they needed to be paid. Although I did go into the branch to pay, they do have the option to pay over the phone as a flexible option.
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May 23, 2015
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Dear Sophie,
Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explained in full and we are among the most competitive in Leamington Spa. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...
Apr 21,2015
Apr 21,2015
0
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Thanks to Heritage, I have some excellent tenants. I received helpful, friendly service at every stage and Heritage responded to my communications quickly....
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May 07, 2015
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Dear Julie, Thank you for your kind review. I'm glad we've now completed the hat trick in services for you - from being a tenant with us, buying through us and now as a landlord. We hope you find the service continues to meet your expectations! Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...
Feb 20,2015
Feb 20,2015
0
people found
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Allan Williams put in a lot of work showing the house to prospective purchasers. Many looked at the house and he reported their reactions. We were very impressed with his patient persistence.
When a purchaser was found and a price agreed Andy diligently followed through ...
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Comment on agent fees
satisfied we had good value for the fees charged
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Feb 19,2015
Feb 19,2015
0
people found
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I was recommended Heritage Property by a friend and they have exceeded my expectations. My property was very swiftly put on the market, and within a couple of days I was surprised to have a let agreed. Faye & Marc have given me excellent service, which ...
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Mar 04, 2015
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Hi Ben,
I'm glad to hear we exceeded your expectations as we always try too. Both Faye and Marc have been with us a long time and understand the needs of new landlords and will always try to give honest quality service. We look forward to working with you for many years to come. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...
Feb 16,2015
Feb 16,2015
0
people found
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It was a very smooth process, as my first letting in England I just can compare with Sweden, Germany and USA and this one was the easiest, Martin and Daniel from Heritage Property gave me all the support I have asked and answer all my ...
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Feb 16, 2015
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Hi Douglas, Thank you for your kind review we always try and ensure it is a simple process as we appreciate moving from abroad/moving in general can be very stressful. Please feel free to contact us throughout the tenancy and we will try our best to ensure a smooth tenancy. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...
Jan 29,2015
Jan 29,2015
0
people found
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It was a good experiance with Heritage property, Dan helped me to move in early as well. I would like to thank all the members of Heritage property team.
Thanks once again.
Aditya....
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Comment on agent fees
I think it was bit over changed, but services are good. They helped me break the fee in two parts for payment.
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Feb 16, 2015
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Thank you Aditya for your review. As a company we try to be as transparent as possible and give full property details along with any fees on all viewings to I hope you found this informative. I'm glad you had a good experience and please feel free to contact us in the future. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...
Jan 15,2015
Jan 15,2015
1
people found
this helpful
this helpful
Really impressed with the professional service I received during the sale process of my flat. I was always kept in the loop of what was happening and all my queries were answered quickly & efficiently. Andy liaised with the buyer ensuring the sale went ahead as ...
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Jan 09,2015
Jan 09,2015
2
people found
this helpful
this helpful
Andy Gibb not only was professional he went out of his way to help me through the whole process of buying & selling my home & would strongly recommend him to future home buyers or sellers I would like to say A Big Thank You Andy Kind ...
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Dec 16,2014
Dec 16,2014
2
people found
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I write to congratulate you and Jane on the clearly triumphant success you are making of Heritage. And for securing the services of by far the best estate agent sales representative I have ever encountered; your wonderful Andy Gibbs
Andy and I met 10 days ago ...
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Oct 29,2014
Oct 29,2014
0
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Heritage have marketed and managed our Leamington property for several years and tier service has been consistently outstanding
We have always been kept up to date and any queries arising have been dealt with immediately with great efficiency
We have never waited longer than a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:23 PM 17/03/2015 by allAgents
Best Letting Agent in Leamington Spa 
Thank you very much indeed for leaving such a thorough and positive review of our service. The Leamington team are really pleased! It's been great to work for you for such a long time now and thank you for having the faith in Jane and I when we first started our business to entrust your properties to us. We look forward to giving you the same standard of service moving forwards and working with you for many years to come.
Thanks again and best wishes
Richard Hill - Managing Director of Heritage Property
[email protected] 07813 718356 or 01926 451045