0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 25,2018
Jul 25,2018
2
people found
this helpful
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with initially, but these lot of thieving, evil, lying idiots were the ones that robbed us of over half of our deposit for things that didn't even exist.
They had the absolute cheek to call us liars when we know that these were things we hadn't done. Charging us £120 for a piece of smashed glass when it was already smashed that when we moved in (but no, they're 'such honest people' and it 'definitely wasn't'), £90 for chipped kitchen worktops which were exactly the same when we moved in, and seriously I could go through the whole list but I won't bother because you get the jist. To rob two, young, tidy professional people of such a large amount of money is sickening. They are just thieves and threatened us with 'If you try to dispute this we will add more to the list making the bill even higher'. I mean, is blackmail like that even allowed?!
In the end we had to give in because we needed the little money we had left for our new home. Seriously though, if you value what money you have then STAY AWAY from them!
They had the absolute cheek to call us liars when we know that these were things we hadn't done. Charging us £120 for a piece of smashed glass when it was already smashed that when we moved in (but no, they're 'such honest people' and it 'definitely wasn't'), £90 for chipped kitchen worktops which were exactly the same when we moved in, and seriously I could go through the whole list but I won't bother because you get the jist. To rob two, young, tidy professional people of such a large amount of money is sickening. They are just thieves and threatened us with 'If you try to dispute this we will add more to the list making the bill even higher'. I mean, is blackmail like that even allowed?!
In the end we had to give in because we needed the little money we had left for our new home. Seriously though, if you value what money you have then STAY AWAY from them!
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Latest Reviews
23rd Dec 2020
reviewed by 'Ian'
12th Feb 2019
reviewed by 'Lynn'
25th Jul 2018
reviewed by 'Shepherds'
25th Jul 2018
reviewed by 'J&F'
Opening Hours
Address
Ball & Percival
132 Lord Street
Southport
PR9 0AE
01704 536 900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £625 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 4 | 0 | 4 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 23,2020
Dec 23,2020
1
people found
this helpful
this helpful
I bought a Flat which was advertised with a private courtyard garden, thats the Only reason I bought it when I was ready to Exchange contracts we discovered it didn't exist I contacted the manager Danny because I was out of pocket with solicitors fee's ...
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Feb 12,2019
Feb 12,2019
0
people found
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I have recently bought a bungalow in Banks Southport, The team where fabulous keeping me and my husband imformed all along the way, could not fault them. I would not hesitate to recommend them to sell or buy from. Lynn O...
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Comment on agent fees
N/a
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Dec 16,2018
Dec 16,2018
2
people found
this helpful
this helpful
Ball and Percival do anything to withhold deposits and prolong the process. They are unsupportive and mock serious complaints. Best advice is to go to the ombudsman for a refund...
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Comment on agent fees
Get told the fees you pay at the beginning are the only fees. Then they charge you evertime you re new your contract
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Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
From the start of a two year battle to sell a home I part owned kirsty and claudine from the southport branch were totally amazing.
I can't thank them enough for being so hands on and not letting anything get past them... Professional approachable amazing ...
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Comment on agent fees
Great
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Jul 25,2018
Jul 25,2018
2
people found
this helpful
this helpful
If I could give them 0 stars I really would. We rented our property from Ball & Percival in Southport with whom we had no problems with initially, but these lot of thieving, evil, lying idiots were the ones that robbed us of over half of our ...
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Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
I recently bought a property through Ball and Percival the service received was Excellent. The staff were always friendly and efficient, my calls were answered immediately if there was no one available I was called back. I would highly recommend Ball and Percival. Ryan who ...
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Jul 05, 2018
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(1)
Hi, thanks so much for the positive feedback, I am so happy we were able to find your perfect home for you, if there is ever anything more we can do for you in the future please do not hesitate to pop in or give us a call. Thanks again!! ...
Apr 09,2018
Apr 09,2018
1
people found
this helpful
this helpful
I cannot thank Clare Metcalfe at Southport Venmore's enough for her professional, efficient and thorough services we received recently when buying our first house. It was a long and messy chain, which went on for a year, and Clare (even though she must have received 100...
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Jan 03,2018
Jan 03,2018
3
people found
this helpful
this helpful
Not impressed with this agent. Left to show people around flat several times as the agent could not be bothered to show up. Still waiting for deposit to be returned 3 weeks later despite closing evaluation being completed within 5 days. Passed from one agent to another ...
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Comment on agent fees
Not worth the money if they can't be bothered doing viewings.
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Jan 04, 2018
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Remove my name from your comment. ...
Dec 05,2017
Dec 05,2017
0
people found
this helpful
this helpful
The sale was dealt with efficiently and I was frequently updated regarding the progress of the sale. The agency contacts were always polite and friendly....
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Comment on agent fees
OK - as expected.
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Nov 24,2017
Nov 24,2017
0
people found
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this helpful
What an amazing group of people, I've named 2 people in Sue and Hayley, but would have said all staff in the Southport office. Whilst professional and helpful throughout, the experience felt more like friends than estate agents. I'd happily recommend and promote the services they ...
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Comment on agent fees
n/a
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Sep 20,2017
Sep 20,2017
0
people found
this helpful
this helpful
I have been very happy with Ball and Percival who acted for the owner of a house that was tenanted. This meant we had to do several walk throughs to ensure keys were in place and rubbish cleared. Gareth was the main person to do ...
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Comment on agent fees
No idea. Paid by the vendor.
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Jun 12,2017
Jun 12,2017
0
people found
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Fantastic service, can't thank the staff enough with the sale of my mums house! All staff were always helpful and gave us helpful feedback....
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Comment on agent fees
Good
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Jun 13, 2017
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(1)
Hi, Thanks you for taking the time to let us know about your experience with us. Have a great day. ...
Feb 28,2017
Feb 28,2017
0
people found
this helpful
this helpful
I have been very happy with this estate agent from their initial visit last summer when I put my house up for sale with them, up until completion day on 3rd February this year. They have kept in touch with me on a regular basis, ...
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Comment on agent fees
Very fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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