85% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
From start to completion I found everyone I dealt with in the Gorleston office to be very pleasant and easy to deal with.
It was not easy to get completed due to a very difficult solicitor acting for the buyer, but we got there in the end.
If I was selling again tomorrow I would without hesitation use this team again.
It was not easy to get completed due to a very difficult solicitor acting for the buyer, but we got there in the end.
If I was selling again tomorrow I would without hesitation use this team again.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Nov 2019
reviewed by 'Louise'
11th Jan 2019
reviewed by 'Mr'
30th Jul 2018
reviewed by 'Eileen'
1st Jun 2018
reviewed by 'Andy'
10th May 2018
reviewed by 'highly'
Opening Hours
Address
Howards Estate Agents
158 High Street
Gorleston-on-Sea
Norfolk
NR31 6RB
01493 665005
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 94% | £30,000 | £435,000 |
| Lettings | 100% | 99% | £575 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 2 | 24 | 2 | 6 | 0 | 3 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Nov 28,2019
Nov 28,2019
0
people found
this helpful
this helpful
All the staff at Howards in Gorleston were absolutely top notch. They were professional, very clear in their communication with us, always did what they said they would do and very skilfully guided us through our house sale. As we hadn't sold for 32 years we ...
read full review
read full review
Was this helpful?
Yes
Yes
“Sophie went above and beyond to help us with the sale of our house, especially with the viewings....”
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Sold our house in 2 days from being put on the market. Sophie did all our viewings for us, great help for us....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 30,2018
Jul 30,2018
0
people found
this helpful
this helpful
I can highly recommend this estate agents , the staff are extremely friendly and courteous, always happy to help .
Stuart Lugo has been extremely helpful with me over the last few years , his patience, understanding and advice has been second to none and is extremely attentive ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 06,2018
Jul 06,2018
0
people found
this helpful
this helpful
All staff members were very welcoming and helpful nothing was to much for them . Stuart and Bobbie were amazing with sale of my house ,we were kept up to date all the way. The whole team were very Professional we can not fault them 5 stars ...
read full review
read full review
Comment on agent fees
Very good worth every penny
Was this helpful?
Yes
Yes
Jun 01,2018
Jun 01,2018
0
people found
this helpful
this helpful
Excellent work by the Gorleston office always willing to help nothing is ever to much trouble. All staff are very friendly 5 stars all round...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2018
May 10,2018
0
people found
this helpful
this helpful
Pleasure to deal with. Made the whole process very easy for me as dealing on someones behalf. Stuart and Gemma were brilliant and couldnt have been more helpfull.
Would recommend them highly....
read full review
read full review
Comment on agent fees
Fees as expected
Was this helpful?
Yes
Yes
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
From start to completion I found everyone I dealt with in the Gorleston office to be very pleasant and easy to deal with.
It was not easy to get completed due to a very difficult solicitor acting for the buyer, but we got there in ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
A very professional, personable and efficient service. The asking price was realistic and the marketing was obviously successful and wide ranging as the buyer was from Essex....
read full review
read full review
Comment on agent fees
Sole Agency fee was competitive.
Was this helpful?
Yes
Yes
Mar 20,2018
Mar 20,2018
0
people found
this helpful
this helpful
Absolutely appalling service not only from the branch but from the managing director too who has a really don't care attitude to his business. Anyone with any sense would stay well clear of this company...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Mar 20,2018
Mar 20,2018
0
people found
this helpful
this helpful
I wasnt a client of howards but did build a fantastic relationship with Bobbie and the team who were involved in the chain, I think it's was the communications and good relationship that helped hold the unusually long chain together, I would definitely recommend Howard's 10 ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2018
Mar 16,2018
0
people found
this helpful
this helpful
Howards have been very professional throughout especially as I have had to deal with the sale from hundreds of miles away
I have been kept up to date at all times Thank you Bobbie !...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Feb 27,2018
Feb 27,2018
0
people found
this helpful
this helpful
What a great service from the Gorleston team! Tenacious, friendly, efficient and resilient - they just never gave up!
Huge thanks for the dedication in selling our property, and for the help when buying our current property....
read full review
read full review
Comment on agent fees
They really worked for it!
Was this helpful?
Yes
Yes
Oct 27,2017
Oct 27,2017
0
people found
this helpful
this helpful
Beware of leaving them any keys for viewings. Conduct viewings without informing you. Very poor communication. On line access to your account is terrible, doesn't give you any relevant updates. Under value property and encourage you to accept first offer....
read full review
read full review
Comment on agent fees
No comment, same as all other local agents
Was this helpful?
Yes
Yes
Jul 04,2017
Jul 04,2017
0
people found
this helpful
this helpful
Polite, personable, friendly, professional and approachable. We got the sale we wanted. I will always recommend Howards in Gorleston. The ONLY agent in this area that contacted us when a new property came onto the market. I was signed up to them all. With one ...
read full review
read full review
Comment on agent fees
Great Deal
Was this helpful?
Yes
Yes
Sep 05,2016
Sep 05,2016
0
people found
this helpful
this helpful
Howard's were superb from start to finish.
In particular, Gemma was fantastic with ensuring we got a good deal on our sale. She was very quick with email responses and she provided updates on the progress of our sale and answered any questions which we ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2016
Aug 15,2016
0
people found
this helpful
this helpful
Excellent sevice throughout in a lengthy and sometimes difficult sale, Howards certainly earned every penny of their fee.
Stuart was very good from day one, Gemma coped without complaint with some on-site problems during our extended absence in the Scottish Highlands, and capped it all ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 05,2016
Feb 05,2016
0
people found
this helpful
this helpful
From agreement of sale through to finding a tenant, this agent has been splendid. Friendly and efficient throughout the whole process....
read full review
read full review
Comment on agent fees
Find a tenant fees are very good, with all details covered in one clear upfront cost
Was this helpful?
Yes
Yes
Jan 19,2016
Jan 19,2016
0
people found
this helpful
this helpful
Bobbie was extremely helpful and indeed on the day of moving was more informative than our solicitor, She made a stressful day a lot easier to cope with....
read full review
read full review
Comment on agent fees
not applicable
Was this helpful?
Yes
Yes
Dec 03,2015
Dec 03,2015
0
people found
this helpful
this helpful
I used Howards' Gorleston Branch to sell my property in Belton, Norfolk.
In a difficult market, it took a while and a drop in price before a concrete offer was received.
Once the offer was received, the handling of the sale process by Gemma and ...
read full review
read full review
Comment on agent fees
The fees were fine, although the initial valuation of the property proved to be too optimistic.
Was this helpful?
Yes
Yes
Nov 09,2015
Nov 09,2015
0
people found
this helpful
this helpful
The staff were very helpful and kind to us. They chased up any queries we had. They emailed and phoned us with any updates. We would recommend their service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2015
Oct 30,2015
0
people found
this helpful
this helpful
I found my experience with Howards exceptional, The staff are very professional and extremely helpful though out the process. I was updated regularly and received guidance which was very helpful. I would strongly recommend and will use again in the future whether buying or selling. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2015
Oct 24,2015
0
people found
this helpful
this helpful
Stuart did an excellent job of photos and property description; as a result we received an offer within a week of going on the market. He was very polite and professional, making the process seem easy; with no hard sell or pushy sales talk he ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2015
Oct 24,2015
0
people found
this helpful
this helpful
Howards have been very effective in marketing and obtaining a sale for my property. They have also been most helpful and considerate to my personal circumstances. The sale of my property was complex but Howards went beyond their remit to assist and secure a fair ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Apr 08,2015
Apr 08,2015
0
people found
this helpful
this helpful
I have recently bought a property through Howards Estate Agents.
I found the staff were friendly, professional, took the time to listen, knew what they were doing and were extremely helpful.
Their communications throughout the transaction were first class and this was a major factor ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30,2015
Mar 30,2015
0
people found
this helpful
this helpful
An outstanding service from initial call to the tenant moving in. The process went very smooth, quickly and effectively always keeping the landlord updated at each stage (even when moving country).
I would highly recommend anyone who is looking to rent out their house or ...
read full review
read full review
Comment on agent fees
Fees were very fare concidering other estate agents in the area.
Was this helpful?
Yes
Yes
Mar 26,2015
Mar 26,2015
0
people found
this helpful
this helpful
An excellent relationship with this office over many years. They acted as rental agents on my behalf for a number of years, many of which we were overseas and always provided a thorough and diligent service. This culminated last year with Stuart and his team ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2015
Feb 17,2015
0
people found
this helpful
this helpful
Stuart, Bobbie and Gemma did an extremely effective job in marketing, advising and ultimately selling the property. Their turnaround time via e-mail was always extremely timely, which as helpful, given the fact that this particular property was being sold by an owner in the USA, 6 ...
read full review
read full review
Comment on agent fees
Reasonable, under the circumstances, for the effort put in and the on-the-ground work carried out.
Was this helpful?
Yes
Yes
Nov 25,2014
Nov 25,2014
0
people found
this helpful
this helpful
I have been doing business with Howard's in gorleston for many years using both lettings and sales departments. They have always done a super job for me, they all seem to work very hard and know exactly what they are doing. They always keep me ...
read full review
read full review
Comment on agent fees
Good value for money you get what you pay for
Was this helpful?
Yes
Yes
Nov 26, 2014
View all comments
(1)
Thank you very much Ian, we really appreciate your great comments and we look forward to many more years of doing business with you. Regards. Stuart and the Gorleston Team ...
Nov 22,2014
Nov 22,2014
0
people found
this helpful
this helpful
Stuart Lugo attended promptly at the property and was informative and efficient in the initial salesmanship bid. However the follow up was agonisingly slow. We sold the property very quickly but could have done it by word of mouth. I had to chase up hard ...
read full review
read full review
What agent could do to change your mind?
lack of communication personal contact lacking felt you worked for the buyer as opposed to the seller no communications unless initiated by me other than chasing for keysAttached Filesnbsp;
Comment on agent fees
clear and transparent
Was this helpful?
Yes
Yes
Nov 24, 2014
View all comments
(1)
We are really sorry and surprised to hear this, we understand that although we were very prompt preparing all marketing, pro-active in achieving a sale for your property in great time and at the asking price, on this isolated occasion it seems that somehow we appear to have 'dropped the ball' in terms of overall service and communication to satisfy you as our valued client, which I must say is extremely rare from this office and I can only apologise. We do try our very best and work hard for all ...
Nov 20,2014
Nov 20,2014
0
people found
this helpful
this helpful
We have been long term tenants of Howards Estate Agents and they have always been extremely helpful, prompt and friendly, easy to deal with, any concerns or requests that we have had Howards have been very efficient in dealing with, although of course we understand ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2014
View all comments
(1)
Many thanks Mr Marie for your kind comments, it is most appreciated and If Howards can assist you in any way in the future then please do not hesitate to contact us. Regards. Stuart ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in NR31 
