Howards Estate Agents
Gorleston, Gorleston-on-Sea, NR31
4.6/5, 41 reviews
90% recommended
85% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Stuart Lugo attended promptly at the property and was informative ......”

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Nov 22,2014
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Bobbie
By: 'Linda'
Nov 22,2014
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Stuart Lugo attended promptly at the property and was informative and efficient in the initial salesmanship bid. However the follow up was agonisingly slow. We sold the property very quickly but could have done it by word of mouth. I had to chase up hard copies of paperwork - needed for probate, no one contacted me to give me any updates. I felt Howards were working for the buyers and not the sellers. Howards chased me for keys despite knowing that I was out of the country at the time. I had to chase up copies of the sale and completion details despite the fact that my solicitors had paid the bill for Howards promptly. I felt that Howards dismissed me and did not care about keeping me informed about the progression of the sale. They collected their fee for an easy sale and didn't consider the fact that they were working for me. I did not like the dismissive attitude of Bobby Johnson or the way she approached the issues I raised . I received better service when I spoke to other members of the Howards team. Errors were made by Howards and I feel that no one really cared. I had no feed back from Stuart Lugo other than the initial sales pitch.
What agent could do to change your mind?
lack of communication personal contact lacking felt you worked for the buyer as opposed to the seller no communications unless initiated by me other than chasing for keys
Attached Filesnbsp;
Comment on agent fees
clear and transparent
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By: Stuart
Nov 24, 2014
We are really sorry and surprised to hear this, we understand that although we were very prompt preparing all marketing, pro-active in achieving a sale for your property in great time and at the asking price, on this isolated occasion it seems that somehow we appear to have 'dropped the ball' in terms of overall service and communication to satisfy you as our valued client, which I must say is extremely rare from this office and I can only apologise. We do try our very best and work hard for all clients, including both vendors and purchasers to ensure that the transaction proceeds as smoothly as possible to completion with your best interests at heart, we take all feedback and reviews very serious and we do strive to maintain our fantastic reputation and always look to improve our services, therefore we will be using this feedback positively going forward.

Kind Regards
Stuart

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Latest Reviews

View all Reviews 41
28th Nov 2019
reviewed by 'Louise'
“All the staff at Howards in Gorleston were absolutely top notch. They were professional, very clear in their communication with ......”
11th Jan 2019
reviewed by 'Mr'
“Sold our house in 2 days from being put on the market. Sophie did all our viewings for us, great help ......”
30th Jul 2018
reviewed by 'Eileen'
“I can highly recommend this estate agents , the staff are extremely friendly and courteous, always happy to help .Stuart Lugo ......”
6th Jul 2018
reviewed by 'Mrs'
“All staff members were very welcoming and helpful nothing was to much for them . Stuart and Bobbie were amazing with ......”
1st Jun 2018
reviewed by 'Andy'
“Excellent work by the Gorleston office always willing to help nothing is ever to much trouble. All staff are very ......”
10th May 2018
reviewed by 'highly'
“Pleasure to deal with. Made the whole process very easy for me as dealing on someones behalf. Stuart and Gemma ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Howards Estate Agents
158 High Street
Gorleston-on-Sea
Norfolk
NR31 6RB
01493 665005

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 94% £30,000 £435,000
Lettings 100% 99% £575 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 1 2 24 2 6 0 3 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Top notch estate agent, worth every penny!...”

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Nov 28,2019
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Dan
By: 'Louise'
Nov 28,2019
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All the staff at Howards in Gorleston were absolutely top notch. They were professional, very clear in their communication with us, always did what they said they would do and very skilfully guided us through our house sale. As we hadn't sold for 32 years we ...
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“Sophie went above and beyond to help us with the sale of our house, especially with the viewings....”

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Jan 11,2019
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Sophie
By: 'Mr'
Jan 11,2019
0 people found
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Sold our house in 2 days from being put on the market. Sophie did all our viewings for us, great help for us....
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Good
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“Reliable and helpful estate agents...”

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Jul 30,2018
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Stuart
By: 'Eileen'
Jul 30,2018
0 people found
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I can highly recommend this estate agents , the staff are extremely friendly and courteous, always happy to help . Stuart Lugo has been extremely helpful with me over the last few years , his patience, understanding and advice has been second to none and is extremely attentive ...
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Comment on agent fees
Good
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“Perfection...”

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Jul 06,2018
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Stuart
By: 'Mrs'
Jul 06,2018
0 people found
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All staff members were very welcoming and helpful nothing was to much for them . Stuart and Bobbie were amazing with sale of my house ,we were kept up to date all the way. The whole team were very Professional we can not fault them 5 stars ...
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Comment on agent fees
Very good worth every penny
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“valuation...”

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Jun 01,2018
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Gemma
By: 'Andy'
Jun 01,2018
0 people found
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Excellent work by the Gorleston office always willing to help nothing is ever to much trouble. All staff are very friendly 5 stars all round...
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“pleasure to deal with...”

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May 10,2018
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Stuart
By: 'highly'
May 10,2018
0 people found
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Pleasure to deal with. Made the whole process very easy for me as dealing on someones behalf. Stuart and Gemma were brilliant and couldnt have been more helpfull. Would recommend them highly....
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Comment on agent fees
Fees as expected
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“Good service...”

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Apr 26,2018
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Stuart
By: 'Ken'
Apr 26,2018
0 people found
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From start to completion I found everyone I dealt with in the Gorleston office to be very pleasant and easy to deal with. It was not easy to get completed due to a very difficult solicitor acting for the buyer, but we got there in ...
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“Howards...”

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Apr 25,2018
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Bobbie
By: 'Satisfied'
Apr 25,2018
0 people found
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A very professional, personable and efficient service. The asking price was realistic and the marketing was obviously successful and wide ranging as the buyer was from Essex....
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Comment on agent fees
Sole Agency fee was competitive.
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“The whole branch in general...”

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Mar 20,2018
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By: 'Renter'
Mar 20,2018
0 people found
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Absolutely appalling service not only from the branch but from the managing director too who has a really don't care attitude to his business. Anyone with any sense would stay well clear of this company...
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Comment on agent fees
Bad
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“Highly recommended 10/10...”

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Mar 20,2018
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Bobbie
By: 'Shelbey'
Mar 20,2018
0 people found
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I wasnt a client of howards but did build a fantastic relationship with Bobbie and the team who were involved in the chain, I think it's was the communications and good relationship that helped hold the unusually long chain together, I would definitely recommend Howard's 10 ...
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“Excellent Service...”

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Mar 16,2018
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Bobbie
By: 'Anne'
Mar 16,2018
0 people found
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Howards have been very professional throughout especially as I have had to deal with the sale from hundreds of miles away I have been kept up to date at all times Thank you Bobbie !...
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Comment on agent fees
Average
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“What a great service from the Gorleston team! Tenacious, friendly, ......”

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Feb 27,2018
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Gemma
By: 'Gemma'
Feb 27,2018
0 people found
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What a great service from the Gorleston team! Tenacious, friendly, efficient and resilient - they just never gave up! Huge thanks for the dedication in selling our property, and for the help when buying our current property....
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Comment on agent fees
They really worked for it!
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“Beware of leaving them any keys for viewings. Conduct viewings ......”

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Oct 27,2017
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Stuart
By: 'Unhappy'
Oct 27,2017
0 people found
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Beware of leaving them any keys for viewings. Conduct viewings without informing you. Very poor communication. On line access to your account is terrible, doesn't give you any relevant updates. Under value property and encourage you to accept first offer....
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Comment on agent fees
No comment, same as all other local agents
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“Polite, personable, friendly, professional and approachable. We got the sale ......”

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Jul 04,2017
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By: 'battleaxe'
Jul 04,2017
0 people found
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Polite, personable, friendly, professional and approachable. We got the sale we wanted. I will always recommend Howards in Gorleston. The ONLY agent in this area that contacted us when a new property came onto the market. I was signed up to them all. With one ...
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Comment on agent fees
Great Deal
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“Howard's were superb from start to finish.In particular, Gemma ......”

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Sep 05,2016
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Gemma
By: 'Adam'
Sep 05,2016
0 people found
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Howard's were superb from start to finish. In particular, Gemma was fantastic with ensuring we got a good deal on our sale. She was very quick with email responses and she provided updates on the progress of our sale and answered any questions which we ...
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“Excellent sevice throughout in a lengthy and sometimes difficult sale, ......”

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Aug 15,2016
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Bobbie
By: 'Chris'
Aug 15,2016
0 people found
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Excellent sevice throughout in a lengthy and sometimes difficult sale, Howards certainly earned every penny of their fee. Stuart was very good from day one, Gemma coped without complaint with some on-site problems during our extended absence in the Scottish Highlands, and capped it all ...
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Comment on agent fees
Good
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“From agreement of sale through to finding a tenant, this ......”

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Feb 05,2016
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Gemma
By: 'Mark'
Feb 05,2016
0 people found
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From agreement of sale through to finding a tenant, this agent has been splendid. Friendly and efficient throughout the whole process....
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Comment on agent fees
Find a tenant fees are very good, with all details covered in one clear upfront cost
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“Bobbie was extremely helpful and indeed on the day of ......”

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Jan 19,2016
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Bobbie
By: 'Gill'
Jan 19,2016
0 people found
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Bobbie was extremely helpful and indeed on the day of moving was more informative than our solicitor, She made a stressful day a lot easier to cope with....
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Comment on agent fees
not applicable
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“I used Howards' Gorleston Branch to sell my property in ......”

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Dec 03,2015
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Gemma
By: 'SM'
Dec 03,2015
0 people found
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I used Howards' Gorleston Branch to sell my property in Belton, Norfolk. In a difficult market, it took a while and a drop in price before a concrete offer was received. Once the offer was received, the handling of the sale process by Gemma and ...
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Comment on agent fees
The fees were fine, although the initial valuation of the property proved to be too optimistic.
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“The staff were very helpful and kind to us. They ......”

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Nov 09,2015
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Bobbie
By: 'Dawn'
Nov 09,2015
0 people found
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The staff were very helpful and kind to us. They chased up any queries we had. They emailed and phoned us with any updates. We would recommend their service....
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“I found my experience with Howards exceptional, The staff are ......”

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Oct 30,2015
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Stuart
By: 'Mr'
Oct 30,2015
0 people found
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I found my experience with Howards exceptional, The staff are very professional and extremely helpful though out the process. I was updated regularly and received guidance which was very helpful. I would strongly recommend and will use again in the future whether buying or selling. ...
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“Stuart did an excellent job of photos and property description; ......”

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Oct 24,2015
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Stuart
By: 'Mr'
Oct 24,2015
0 people found
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Stuart did an excellent job of photos and property description; as a result we received an offer within a week of going on the market. He was very polite and professional, making the process seem easy; with no hard sell or pushy sales talk he ...
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“Howards have been very effective in marketing and obtaining a ......”

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Oct 24,2015
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Gemma
By: 'Colleen'
Oct 24,2015
0 people found
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Howards have been very effective in marketing and obtaining a sale for my property. They have also been most helpful and considerate to my personal circumstances. The sale of my property was complex but Howards went beyond their remit to assist and secure a fair ...
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Comment on agent fees
Fair
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“I have recently bought a property through Howards Estate Agents.......”

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Apr 08,2015
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Bobbie
By: 'Nigel'
Apr 08,2015
0 people found
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I have recently bought a property through Howards Estate Agents. I found the staff were friendly, professional, took the time to listen, knew what they were doing and were extremely helpful. Their communications throughout the transaction were first class and this was a major factor ...
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“An outstanding service from initial call to the tenant moving ......”

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Mar 30,2015
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Rachel
By: 'Matt'
Mar 30,2015
0 people found
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An outstanding service from initial call to the tenant moving in. The process went very smooth, quickly and effectively always keeping the landlord updated at each stage (even when moving country). I would highly recommend anyone who is looking to rent out their house or ...
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Comment on agent fees
Fees were very fare concidering other estate agents in the area.
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“An excellent relationship with this office over many years. They ......”

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Mar 26,2015
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Gemma
By: 'Charlie'
Mar 26,2015
0 people found
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An excellent relationship with this office over many years. They acted as rental agents on my behalf for a number of years, many of which we were overseas and always provided a thorough and diligent service. This culminated last year with Stuart and his team ...
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“Stuart, Bobbie and Gemma did an extremely effective job in ......”

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Feb 17,2015
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Stuart
By: 'Steve'
Feb 17,2015
0 people found
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Stuart, Bobbie and Gemma did an extremely effective job in marketing, advising and ultimately selling the property. Their turnaround time via e-mail was always extremely timely, which as helpful, given the fact that this particular property was being sold by an owner in the USA, 6 ...
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Comment on agent fees
Reasonable, under the circumstances, for the effort put in and the on-the-ground work carried out.
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“I have been doing business with Howard's in gorleston for ......”

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Nov 25,2014
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By: 'Ian'
Nov 25,2014
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I have been doing business with Howard's in gorleston for many years using both lettings and sales departments. They have always done a super job for me, they all seem to work very hard and know exactly what they are doing. They always keep me ...
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Comment on agent fees
Good value for money you get what you pay for
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By: Stuart
Nov 26, 2014
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Thank you very much Ian, we really appreciate your great comments and we look forward to many more years of doing business with you. Regards. Stuart and the Gorleston Team ...

“Stuart Lugo attended promptly at the property and was informative ......”

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Nov 22,2014
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Bobbie
By: 'Linda'
Nov 22,2014
0 people found
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Stuart Lugo attended promptly at the property and was informative and efficient in the initial salesmanship bid. However the follow up was agonisingly slow. We sold the property very quickly but could have done it by word of mouth. I had to chase up hard ...
read full review
What agent could do to change your mind?
lack of communication personal contact lacking felt you worked for the buyer as opposed to the seller no communications unless initiated by me other than chasing for keys
Attached Filesnbsp;
Comment on agent fees
clear and transparent
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Was this helpful? Yes
By: Stuart
Nov 24, 2014
View all comments (1)
We are really sorry and surprised to hear this, we understand that although we were very prompt preparing all marketing, pro-active in achieving a sale for your property in great time and at the asking price, on this isolated occasion it seems that somehow we appear to have 'dropped the ball' in terms of overall service and communication to satisfy you as our valued client, which I must say is extremely rare from this office and I can only apologise. We do try our very best and work hard for all ...

“We have been long term tenants of Howards Estate Agents ......”

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Nov 20,2014
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By: 'Marie'
Nov 20,2014
0 people found
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We have been long term tenants of Howards Estate Agents and they have always been extremely helpful, prompt and friendly, easy to deal with, any concerns or requests that we have had Howards have been very efficient in dealing with, although of course we understand ...
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By: Stuart
Nov 25, 2014
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Many thanks Mr Marie for your kind comments, it is most appreciated and If Howards can assist you in any way in the future then please do not hesitate to contact us. Regards. Stuart ...
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