“Lettings Department managers made error in Cromer and wanted us ......”
1 Star Review
Jan 18,2018
By:
'Avoid'
Jan 18,2018
Branch: Cromer, 41 Prince Of Wales Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR24
Branch: Cromer, 41 Prince Of Wales Road
Lettings (as a Tenant)
Postcode: NR24
7
people found
this helpful
Lettings Department managers made error in Cromer and wanted us tp pay an extra months rent for their mistake going on for 4mths. They rarly answered phone calls/emails. We contacted landlord in person,sought legal advice but did not get anywhere.
They caused mths of stress/illness and sleepness nights and being branded as late rent payers.
They held onto our deposit. Eventually we got in touch with local MP and in same afternoon Julie Elvin Mgr admitted their error and we received our deposit back shortly after. If you make a mistake, own it. They charged us for reference fees for 2 people but we got them to refund it because it was not in our contract with Harrison's whom our original contract was with. We are pensioners and were in Briston, Melton Constable in over 55's accomodation. They also took inventory of property to put rent up from £495 to £535 due to recently having a new boiler replaced, although they would not admit to that.
Comment on agent fees
Over the top.
7
people found
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