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Abbotts

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“Totally Unprofessional...”

Oct 14,2018
Minithumbdown
By: 'MrsG'
Oct 14,2018
1 people found
this helpful
After recent dealings with The Sales Department of Abbotts Bury St Edmunds they can only be described as unprofessional,inefficient,unhelpful and rude....
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“Terrible Service and should not be in buisness...”

Oct 12,2018
Minithumbdown
By: 'K.Mac'
Oct 12,2018
3 people found
this helpful
The salesman did his job and was good but let down by the staff at the office and mainly by the Countrywide Solicitors team. Staff did not have a clue what was happening with the sale & purchase (which we are doing both via Abbotts) ...
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“Abbott's Letting Team...”

Aug 16,2018
Minithumbup
By: 'Sue South Wootton'
Aug 16,2018
0 people found
this helpful
Hello! I'm Sue, and I live in South Wootton. I decided to let a spare room recently and went to Abbott's for advice. Eleven days later, Abbott's have found me the perfect tenant. Abbott's Letting Service is outstanding. The staff are ...
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Comment on agent fees
Excellent value for money. All the paper work ,checking included in the price.
Was this helpful? Yes

“Thanks for all your hard work in keeping this sale on track....”

Aug 10,2018
Minithumbup
By: 'Joanna'
Aug 10,2018
0 people found
this helpful
I used Lorraine to sell my property. She was also acting as the agent for the property I wanted to purchase. Lorraine has made this a really fluid transaction. She has been really supportive and has always responded promptly to any queries asked. Lorraine has ...
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Comment on agent fees
Agents fees were OK. Obviously everyone would prefer not to pay them though :)
Was this helpful? Yes

“Very helpful...”

Aug 08,2018
Minithumbup
By: 'Mrs Williams'
Aug 08,2018
0 people found
this helpful
We recently bought a property for my Mother. Hilary Butler was extremely helpful and professional. Hilary updated us on a regular basis and helped to keep things moving. Thank you Hilary! Mrs William and Sally...
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“100%...”

May 04,2018
Minithumbup
By: 'John P'
May 04,2018
0 people found
this helpful
First class service from the start, only took a couple of weeks to sell our property. Always kept up to date with. Slight hold up as we were in a chain, however all the staff got involved to make sure it happened. Thank you all ...
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Comment on agent fees
Ok for service given
Was this helpful? Yes

“7C Back Lane...”

Apr 21,2018
Minithumbup
By: 'Mr Grateful'
Apr 21,2018
0 people found
this helpful
7C Back Lane was sold on 13th April after 9 months on the market. The staff at Abbots worked tirelessly showing people around, about 40 or so, dealing with repairs to the property, sending me emails, making phone calls and keeping me update - fantastic and thank ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2018
Minithumbdown
By: 'Avoid Abbott's'
Jan 18,2018
4 people found
this helpful
Lettings Department managers made error in Cromer and wanted us tp pay an extra months rent for their mistake going on for 4mths. They rarly answered phone calls/emails. We contacted landlord in person,sought legal advice but did not get anywhere. They caused mths ...
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Comment on agent fees
Over the top.
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'very disappointed'
Oct 18,2017
3 people found
this helpful
Genuinely ridiculous. After trying to call 7 times, leaving 2 call requests on the phone and 2 via email to just VIEW a flat I heard nothing from them for a month. I finally went to a branch in Swaffham where the person was very helpful and apologetic, ...
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Was this helpful? Yes
Aug 18,2017
Minithumbdown
By: 'Sinead'
Aug 18,2017
3 people found
this helpful
From start to finish Abbotts have been extremely frustrating. I would never use them again. They initially quoted fees of over £600 to complete the tenancy agreement, more than double of any of their competitors. When challenged they reduced the fees to £300, still more ...
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Comment on agent fees
The fees are extortionate. More then double most other agents quoted us. They also dropped the fee when bartered so don't accept the first fee.
Was this helpful? Yes
Aug 15,2017
Minithumbdown
By: 'Chris'
Aug 15,2017
1 people found
this helpful
Avoid this company if you value your peace of mind and financial outlay! They are interested only in profits, their own (mainly) and by extension their landlords',and they'll try every trick to safeguard them. After several viewing cancellations, they failed to provide the promised ...
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Comment on agent fees
At first there seemed to be some uncertainty aboutb this, but I paid, I think, £400.
Was this helpful? Yes
Aug 12,2017
Minithumbup
By: 'Nicola D'
Aug 12,2017
0 people found
this helpful
I would personally like to thank all staff at Abbotts Watton branch who helped us so much with our move. Not the easiest of moves with many complications and the girls at Abbotts worked their socks off to help us and others in the chain. ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbdown
By: 'Stokes'
Jun 19,2017
1 people found
this helpful
we went with this agent as we found them very helpful when we brought a property last year through them .what a mistake that was ! we sold a property this year ,we found there were numerous queries from the buyer ,Abbotts manager could'nt do enough ...
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Comment on agent fees
I asked for a slightly cheaper commission rate ,l was told they could'nt do that ,then heard from a friend they had reduced fee for another seller !!
Was this helpful? Yes
Jun 12,2017
Minithumbdown
By: 'Amy'
Jun 12,2017
4 people found
this helpful
So where to begin... They lie to you and communication is awful. They let themselves in whenever they want to and don't do repairs. Or if they do it takes them months and months. The staff are rude and abusive. Just completely unprofessional. It's not ...
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Comment on agent fees
Really bad!
Was this helpful? Yes
Apr 19,2017
Minithumbdown
By: 'The Maltings flat'
Apr 19,2017
0 people found
this helpful
I came to view one flat today, however a state agent did not show up!!!! Just waisted my time... not satisfied at all with your agents...
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Comment on agent fees
Bad!!
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By: 'THE WORST AGENT EVER. BE AWARE OF SCAM'
Jan 27,2017
1 people found
this helpful
The worst experience with property renting ever. Absolutely useless, careless and unprofessional service. Moreover they scam and try to get as much money as they can. They were calling and chasing me all way long to receive holding deposit and those fees from me total &...
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Comment on agent fees
Overcharging fees: £ 497.50 in Cambridge for 1 tenant.
Attachments

Was this helpful? Yes
Jan 19,2017
Minithumbdown
By: 'tomo36'
Jan 19,2017
2 people found
this helpful
Abbotts estate Agents in Cromer I can see have had their issues but when the took over the letting department of Harrisons as well things could only get worse and I mean very bad !!! Harrisions were an absolute joke to deal with. No one ever ...
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Was this helpful? Yes
Jan 19,2017
Minithumbdown
By: 'Zara white'
Jan 19,2017
3 people found
this helpful
I am appalled with the lack of communication with the PROPERTY management team at Abbotts. I believe these ladies that manage our property are based in Norwich as it is an 01603 number - Kim and Lisa? And I will be Submitting a formal complaint! We ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 18,2017
Minithumbdown
By: 'Disappointed'
Jan 18,2017
1 people found
this helpful
Abbotts Cromer has the worst customer service I have every experienced. I am a landlord but my tenants also received terrible CS. I had to push them for over a year to help with upgrades to the house (damp and new kitchen). I spoke with ...
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Comment on agent fees
Agents fees are not worth it as they do not look after the property. They allowed damp to get so bad (no damp when I handed the property to them) that I had to have the entire wall damp proofed and redecorated.
Was this helpful? Yes
Oct 10,2016
Minithumbdown
By: 'Laura Tipler'
Oct 10,2016
12 people found
this helpful
We were purchasers of a property in Cromer marketed by Abbotts. I cannot think what the vendor was paying them for. The salesman left to join another local firm and the management changed. I found the managers so rude that in the end it was ...
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Was this helpful? Yes
Oct 08,2016
Minithumbup
By: 'Lost faith in Estate agents'
Oct 08,2016
4 people found
this helpful
We have received a terrible service from Abbott's and I would never recommend them.... ever! They lied, marketed our property for 9 weeks without an EPC, I had to chase them for feedback, I repeatedly asked them to change our terrible and inadequate listing with no ...
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Comment on agent fees
We haven't paid it as our sale fell through
Was this helpful? Yes
Sep 14,2016
Minithumbdown
By: 'Mr booth'
Sep 14,2016
1 people found
this helpful
Tried to view a property five times without success,if you are going to sell your property put a board outside saying for sale you will get me of a chance selling it ....
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Was this helpful? Yes
Sep 12,2016
Minithumbdown
By: 'Wije'
Sep 12,2016
0 people found
this helpful
They are totally irresponsible . I have been given a house for rent. It was fully dusty house. Kitchen tap is not working washingmashine is not working. But for one week they did do nothing. I feel they have good combination with land lords to cheat ...
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Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Gary'
Aug 31,2016
0 people found
this helpful
Very happy with Abbotts Lettings so far, found me a tenant within 5 days, kept me update throughout, communication has been good also. Would recommend....
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Comment on agent fees
Expensive agents fees however you get what you pay for, so far so good
Was this helpful? Yes
Aug 26,2016
Minithumbup
By: 'Mrs Davies'
Aug 26,2016
0 people found
this helpful
After trying 2 other high street agents who left me frustrated and angry, I came to abbotts colchester who got me sold and helped me find my current house. Nothing but great things to say about the whole team. Professional and efficient, from start to finish. ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By: 'Croft Property'
Aug 25,2016
0 people found
this helpful
We have now used Abbotts Basildon twice now, first to find a flat to rent for our son and again when we required new tenants for a house we rent out. On both occasions they were brilliant! For various reasons both times we needed them ...
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Comment on agent fees
Very reasonable, paid less than been charged before
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By: 'Neveruseabbots'
Aug 12,2016
8 people found
this helpful
Sick of all these hidden fees and charges! Charged me £24 for a reference full well knowing I could not use that reference due to the fact they did not tell me when my rent was due, allowed it to run late by nearly a ...
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Comment on agent fees
Crap fees try to get every last penny from you making up no end of admin charges and other bizzare charges
Was this helpful? Yes
Aug 08,2016
Minithumbdown
By: 'Michelle Pickles'
Aug 08,2016
3 people found
this helpful
I walked in to Abbots when I was in town. I met a lovely lady who was most helpful, I told her I had a 6bed 4ba house on an acre of beautiful garden in prime location that I'd like to sell. She was great ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
By: Spencer Cushing
Oct 10, 2017
View all comments (1)
I am very sorry to read about your experience with Abbotts but the events and employees mentioned in your review refer to Abbotts Kings Lynn Branch and not Abbotts Prestige in Burnham Market. ...
Jul 12,2016
Minithumbup
By: 'Best in the Broadway'
Jul 12,2016
0 people found
this helpful
We have found the above agents to be professional, helpful and informative in both the buying and selling of our properties. They kept us advised of procedures and gave advice when needed. We would have no hesitation in recommending them to prospective buyers/sellers....
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Was this helpful? Yes
May 05,2016
Minithumbdown
By: 'Avoid at all costs'
May 05,2016
7 people found
this helpful
Oh my goodness where to start, I don't wish to waste any more time on this company than we all ready have so I will keep it short but hope to worn other would be customers to avoid at all costs. We have a lovely 2 ...
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What agent could do to change your mind?
The estate agent fees are reasonable compared to competitors.
Attached Files
Comment on agent fees
The estate agent fees are reasonable compared to competitors.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 4 0 18 8 10 4 5 1 19

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:09 AM 03/09/2018 by heather heather

Awards won by Abbotts

Individual Branch Awards


Branch
25 New Market, Beccles NR34 9HE
(0)
Branch
16B Bridge Street, Downham Market PE38 9DH
(0)
Branch
12 Forehill, Ely CB7 4AF
(0)
show all branches (68)
Market Place Branch
Aldeby House, Suffolk
(0)
Attleborough
20 Exchange Street, Attleborough NR17 2AB
(6)
Barkingside
70 High Street, Ilford IG6 2DJ
(0)
Basildon
53 Southernhay, Basildon SS14 1EU
(4)
Bicknacre
Stratford House Maldon Road, Bicknacre CM3 4QW
(0)
Billericay
129 High Street, Billericay CM12 9AH
(1)
Braintree
Market Place, Braintree CM7 3HH
(0)
Broome
Aldeby House Market Place, Norwich NR34 9HE
(0)
Burnham Market
Market Place, Kings Lynn PE31 8HF
(2)
Bury St Edmunds
1 Risbygate Street, Bury St Edmunds IP33 3AA
(3)
Cambridge
Parker House 60 Regent Street, Cambridge CB2 1DP
(0)
Cambridge
60 Regent Street, Cambridge CB2 1DP
(5)
Chelmsford
17 Duke Street, Chelmsford CM1 1HP
(0)
Clacton-on-Sea
67 Station Road, Clacton-on-Sea CO15 1SB
(0)
Colchester
143 High Street, Colchester CO1 1DW
(4)
Cromer
41 Prince Of Wales Road, Cromer NR27 9HS
(5)
Debenham
4 High Street, Debenham IP14 6QH
(3)
Dedham
The Estate Office High Street, Dedham CO7 6DE
(0)
Dereham
30 Market Place, Dereham NR19 2AP
(2)
Downham Market
16 Bridge Street, Downham Market PE38 9DH
(0)
East Ham
153 High Street North East Ham, London E6 1HZ
(0)
Epping
229 High Street, Epping CM16 4BP
(0)
Fakenham
7 Oak Street, Fakenham NR21 9DX
(0)
Felixstowe
139-141 Hamilton Road, Felixstowe IP11 7BL
(0)
Framlingham
Market Hill Framlingham, Framlingham IP13 9AN
(0)
Glengormley
309 Antrim Road, Newtownabbey BT36 5DY
(0)
Gorleston
149 High Street, Gorleston-on-Sea NR31 6RB
(2)
Hadleigh
46 High Street, Hadleigh IP7 5AL
(0)
Halesworth
59 Thoroughfare, Halesworth IP19 8AR
(0)
Haverhill
45A High Street, Haverhill CB9 8AH
(0)
Hellesdon
185a Reepham Road, Norwich NR6 5NZ
(0)
High Street
The Vicarage, Dedham Essex
(1)
Holt
1 Market Place, Holt NR25 6BE
(0)
Hornchurch
11 North Street, Hornchurch RM11 1RL
(0)
Hoveton
2 Riverside Centre, Hoveton NR12 8AJ
(0)
Hunstanton
50A Westgate, Hunstanton PE36 5EL
(1)
Ipswich
3 Butter Market, Ipswich IP1 1BB
(0)
Kesgrave
3 Buttermarket, Kesgrave IP1 1BB
(0)
Kings Lynn
20 High Street, Kings Lynn PE30 1BP
(9)
Leigh-on-Sea
46 Broadway, Leigh-on-Sea SS9 1AG
(0)
Loughton
149 High Road, Loughton IG10 4LZ
(0)
Market Hill
The Cottage, Framlingham Suffolk
(0)
Mildenhall
39-41 King Street, Bury St Edmunds IP28 7EZ
(1)
New Market
124 High Street, New Market CB8 8JP
(1)
Norwich
43 Exchange Street, Norwich NR2 1DJ
(5)
Norwich
81 Unthank Road, Norwich NR2 2PE
(1)
Office 2
93 High Street, Witham CM8 1AA
(1)
Pound Lane
Unit 5, Thorpe St Andrew NR7 0SR
(0)
Rayleigh
128 High Street, Rayleigh SS6 7BU
(3)
Rochford
16 West Street, Rochford SS4 1AJ
(1)
Romford
165-167 South Street, Romford RM1 1PS
(0)
Shenfield
224-226 Hutton Road, Shenfield, Brentwood CM15 8PA
(0)
Southend on Sea
154 The Broadway, Southend on Sea SS1 3ES
(1)
Stowmarket
42 Ipswich Street, Stowmarket IP14 1AD
(0)
Sudbury
26 Market Hill, Sudbury CO10 2EN
(1)
Swaffham
5 Market Place, Swaffham PE37 7AB
(1)
Taverham
9 Victoria Road, Taverham NR8 6NS
(0)
Thetford
22 High Street Watton, Ipswich IP25 6AE
(1)
Watton
22A High Street, Thetford IP25 6AE
(1)
Wickford
25 High Street, Wickford SS12 9AE
(0)
Wickham Market
60 The Hill, Wickham Market IP13 0QX
(0)
Wickham Market
60 High Street, Wickham Market IP13 0QX
(0)
Witham
93 Newland Street, Witham CM8 1AA
(0)
Woodbridge
36B Church Street, Woodbridge IP12 1DH
(1)
Wymondham
15 Market Place, Wymondham NR18 0AX
(2)


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