Abbotts Lettings
2/5, 77 reviews
25% recommended
No company information

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 4 0 18 9 11 4 5 1 20
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“No communication & false hope...”

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May 11,2019
Minithumbdown
By: 'Tom'
May 11,2019
0 people found
this helpful
In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very ...
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Comment on agent fees
Over priced
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“Lazy, incompetent....”

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Jan 15,2019
Minithumbdown
By: 'Customer101'
Jan 15,2019
0 people found
this helpful
We tried to sell our house using this estate agents and in the end had to terminate the contract and take on another. (Marks and Mann, highly recommended) The reason being that after getting their contract to sell the property signed the agent who had ...
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Comment on agent fees
Not very competitive at all.
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“Thank You...”

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Dec 21,2018
Minithumbup
By: 'Steve Herman'
Dec 21,2018
0 people found
this helpful
Just wanted to say THANK YOU, you found the perfect buyer. Very happy with your service you did everything you said you would and delivered on time, nothing was ever to much trouble and you always called back with regular feedback during the sale. I ...
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“Totally Unprofessional...”

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Oct 14,2018
Minithumbdown
By: 'MrsG'
Oct 14,2018
3 people found
this helpful
After recent dealings with The Sales Department of Abbotts Bury St Edmunds they can only be described as unprofessional,inefficient,unhelpful and rude....
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“Terrible Service and should not be in buisness...”

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Oct 12,2018
Minithumbdown
By: 'K.Mac'
Oct 12,2018
5 people found
this helpful
The salesman did his job and was good but let down by the staff at the office and mainly by the Countrywide Solicitors team. Staff did not have a clue what was happening with the sale & purchase (which we are doing both via Abbotts) - ...
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“Abbott's Letting Team...”

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Aug 16,2018
Minithumbup
By: 'Sue South Wootton'
Aug 16,2018
0 people found
this helpful
Hello! I'm Sue, and I live in South Wootton. I decided to let a spare room recently and went to Abbott's for advice. Eleven days later, Abbott's have found me the perfect tenant. Abbott's Letting Service is outstanding. The staff are pleasant and professional and, ...
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Comment on agent fees
Excellent value for money. All the paper work ,checking included in the price.
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“Thanks for all your hard work in keeping this sale on track....”

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Aug 10,2018
Minithumbup
By: 'Joanna'
Aug 10,2018
0 people found
this helpful
I used Lorraine to sell my property. She was also acting as the agent for the property I wanted to purchase. Lorraine has made this a really fluid transaction. She has been really supportive and has always responded promptly to any queries asked. Lorraine has ...
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Comment on agent fees
Agents fees were OK. Obviously everyone would prefer not to pay them though :)
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“Very helpful...”

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Aug 08,2018
Minithumbup
By: 'Mrs Williams'
Aug 08,2018
0 people found
this helpful
We recently bought a property for my Mother. Hilary Butler was extremely helpful and professional. Hilary updated us on a regular basis and helped to keep things moving. Thank you Hilary! Mrs William and Sally...
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“100%...”

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May 04,2018
Minithumbup
By: 'John P'
May 04,2018
0 people found
this helpful
First class service from the start, only took a couple of weeks to sell our property. Always kept up to date with. Slight hold up as we were in a chain, however all the staff got involved to make sure it happened. Thank you all ...
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Comment on agent fees
Ok for service given
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“7C Back Lane...”

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Apr 21,2018
Minithumbup
By: 'Mr Grateful'
Apr 21,2018
0 people found
this helpful
7C Back Lane was sold on 13th April after 9 months on the market. The staff at Abbots worked tirelessly showing people around, about 40 or so, dealing with repairs to the property, sending me emails, making phone calls and keeping me update - fantastic and thank ...
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Comment on agent fees
Good
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“Lettings Department managers made error in Cromer and wanted us ......”

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Jan 18,2018
Minithumbdown
By: 'Avoid Abbott's'
Jan 18,2018
4 people found
this helpful
Lettings Department managers made error in Cromer and wanted us tp pay an extra months rent for their mistake going on for 4mths. They rarly answered phone calls/emails. We contacted landlord in person,sought legal advice but did not get anywhere. They caused mths ...
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Comment on agent fees
Over the top.
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“Genuinely ridiculous. After trying to call 7 times, leaving 2 call requests ......”

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Oct 18,2017
Minithumbdown
By: 'very disappointed'
Oct 18,2017
3 people found
this helpful
Genuinely ridiculous. After trying to call 7 times, leaving 2 call requests on the phone and 2 via email to just VIEW a flat I heard nothing from them for a month. I finally went to a branch in Swaffham where the person was very helpful and apologetic, ...
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“From start to finish Abbotts have been extremely frustrating. I ......”

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Aug 18,2017
Minithumbdown
By: 'Sinead'
Aug 18,2017
3 people found
this helpful
From start to finish Abbotts have been extremely frustrating. I would never use them again. They initially quoted fees of over £600 to complete the tenancy agreement, more than double of any of their competitors. When challenged they reduced the fees to £300, still more than their ...
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Comment on agent fees
The fees are extortionate. More then double most other agents quoted us. They also dropped the fee when bartered so don't accept the first fee.
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“Avoid this company if you value your peace of mind ......”

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Aug 15,2017
Minithumbdown
By: 'Chris'
Aug 15,2017
2 people found
this helpful
Avoid this company if you value your peace of mind and financial outlay! They are interested only in profits, their own (mainly) and by extension their landlords',and they'll try every trick to safeguard them. After several viewing cancellations, they failed to provide the promised ...
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Comment on agent fees
At first there seemed to be some uncertainty aboutb this, but I paid, I think, £400.
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“I would personally like to thank all staff at Abbotts ......”

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Aug 12,2017
Minithumbup
By: 'Nicola D'
Aug 12,2017
0 people found
this helpful
I would personally like to thank all staff at Abbotts Watton branch who helped us so much with our move. Not the easiest of moves with many complications and the girls at Abbotts worked their socks off to help us and others in the chain. ...
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Comment on agent fees
Good
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“we went with this agent as we found them very ......”

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Jun 19,2017
Minithumbdown
By: 'Stokes'
Jun 19,2017
2 people found
this helpful
we went with this agent as we found them very helpful when we brought a property last year through them .what a mistake that was ! we sold a property this year ,we found there were numerous queries from the buyer ,Abbotts manager could'nt do enough ...
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Comment on agent fees
I asked for a slightly cheaper commission rate ,l was told they could'nt do that ,then heard from a friend they had reduced fee for another seller !!
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“So where to begin... They lie to you and communication ......”

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Jun 12,2017
Minithumbdown
By: 'Amy'
Jun 12,2017
4 people found
this helpful
So where to begin... They lie to you and communication is awful. They let themselves in whenever they want to and don't do repairs. Or if they do it takes them months and months. The staff are rude and abusive. Just completely unprofessional. It's not ...
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Comment on agent fees
Really bad!
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“I came to view one flat today, however a state ......”

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Apr 19,2017
Minithumbdown
By: 'The Maltings flat'
Apr 19,2017
1 people found
this helpful
I came to view one flat today, however a state agent did not show up!!!! Just waisted my time... not satisfied at all with your agents...
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Comment on agent fees
Bad!!
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“The worst experience with property renting ever.Absolutely useless, careless ......”

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Jan 27,2017
Minithumbdown
By: 'THE WORST AGENT EVER. BE AWARE OF SCAM'
Jan 27,2017
1 people found
this helpful
The worst experience with property renting ever. Absolutely useless, careless and unprofessional service. Moreover they scam and try to get as much money as they can. They were calling and chasing me all way long to receive holding deposit and those fees from me total £ 497.50, ...
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Comment on agent fees
Overcharging fees: £ 497.50 in Cambridge for 1 tenant.
Attachments

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“Abbotts estate Agents in Cromer I can see have had ......”

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Jan 19,2017
Minithumbdown
By: 'tomo36'
Jan 19,2017
2 people found
this helpful
Abbotts estate Agents in Cromer I can see have had their issues but when the took over the letting department of Harrisons as well things could only get worse and I mean very bad !!! Harrisions were an absolute joke to deal with. No one ever ...
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“I am appalled with the lack of communication with the ......”

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Jan 19,2017
Minithumbdown
By: 'Zara white'
Jan 19,2017
3 people found
this helpful
I am appalled with the lack of communication with the PROPERTY management team at Abbotts. I believe these ladies that manage our property are based in Norwich as it is an 01603 number - Kim and Lisa? And I will be Submitting a formal complaint! We ...
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Comment on agent fees
Bad
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“Abbotts Cromer has the worst customer service I have every ......”

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Jan 18,2017
Minithumbdown
By: 'Disappointed'
Jan 18,2017
1 people found
this helpful
Abbotts Cromer has the worst customer service I have every experienced. I am a landlord but my tenants also received terrible CS. I had to push them for over a year to help with upgrades to the house (damp and new kitchen). I spoke with ...
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Comment on agent fees
Agents fees are not worth it as they do not look after the property. They allowed damp to get so bad (no damp when I handed the property to them) that I had to have the entire wall damp proofed and redecorated.
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“We were purchasers of a property in Cromer marketed by ......”

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Oct 10,2016
Minithumbdown
By: 'Laura Tipler'
Oct 10,2016
12 people found
this helpful
We were purchasers of a property in Cromer marketed by Abbotts. I cannot think what the vendor was paying them for. The salesman left to join another local firm and the management changed. I found the managers so rude that in the end it was ...
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“We have received a terrible service from Abbott's and I ......”

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Oct 08,2016
Minithumbup
By: 'Lost faith in Estate agents'
Oct 08,2016
4 people found
this helpful
We have received a terrible service from Abbott's and I would never recommend them.... ever! They lied, marketed our property for 9 weeks without an EPC, I had to chase them for feedback, I repeatedly asked them to change our terrible and inadequate listing with no ...
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Comment on agent fees
We haven't paid it as our sale fell through
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“Tried to view a property five times without success,if ......”

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Sep 14,2016
Minithumbdown
By: 'Mr booth'
Sep 14,2016
2 people found
this helpful
Tried to view a property five times without success,if you are going to sell your property put a board outside saying for sale you will get me of a chance selling it ....
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“They are totally irresponsible . I have been given a house ......”

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Sep 12,2016
Minithumbdown
By: 'Wije'
Sep 12,2016
0 people found
this helpful
They are totally irresponsible . I have been given a house for rent. It was fully dusty house. Kitchen tap is not working washingmashine is not working. But for one week they did do nothing. I feel they have good combination with land lords to cheat ...
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“Very happy with Abbotts Lettings so far, found me a ......”

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Aug 31,2016
Minithumbup
By: 'Gary'
Aug 31,2016
0 people found
this helpful
Very happy with Abbotts Lettings so far, found me a tenant within 5 days, kept me update throughout, communication has been good also. Would recommend....
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Comment on agent fees
Expensive agents fees however you get what you pay for, so far so good
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“After trying 2 other high street agents who left me frustrated ......”

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Aug 26,2016
Minithumbup
By: 'Mrs Davies'
Aug 26,2016
0 people found
this helpful
After trying 2 other high street agents who left me frustrated and angry, I came to abbotts colchester who got me sold and helped me find my current house. Nothing but great things to say about the whole team. Professional and efficient, from start to finish. ...
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Comment on agent fees
Good
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“We have now used Abbotts Basildon twice now, first to ......”

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Aug 25,2016
Minithumbup
By: 'Croft Property'
Aug 25,2016
0 people found
this helpful
We have now used Abbotts Basildon twice now, first to find a flat to rent for our son and again when we required new tenants for a house we rent out. On both occasions they were brilliant! For various reasons both times we needed them ...
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Comment on agent fees
Very reasonable, paid less than been charged before
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“Sick of all these hidden fees and charges! Charged me £24 ......”

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Aug 12,2016
Minithumbdown
By: 'Neveruseabbots'
Aug 12,2016
8 people found
this helpful
Sick of all these hidden fees and charges! Charged me £24 for a reference full well knowing I could not use that reference due to the fact they did not tell me when my rent was due, allowed it to run late by nearly a month ...
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Comment on agent fees
Crap fees try to get every last penny from you making up no end of admin charges and other bizzare charges
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:09 AM 03/09/2018 by heather heather

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