“Shocking experience with this agent when moving out of property. ......”
1 Star Review
Oct 19,2017
By:
'Mrs'
Oct 19,2017
Branch: Brackley, Hartley House, 29 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: NN13
Branch: Brackley, Hartley House, 29 Market Place
Lettings (as a Tenant)
Rent PCM: £650
Postcode: NN13
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Shocking experience with this agent when moving out of property. Very nice when we handed money over but made it difficult when moving out. Spoke to us like dirt and quoted a ridiculous £680 to clean the house which only needed a Hoover and a carpet clean!!
Very unprofessional and clearly lack experience as they can't even get there information correct, billing us for towel rails that were poorly fitted when we moved in and fell off after first use....they then tell us we fitted them!! Clearly do not even check there own inventories. Billing us for a grey bin that is in the back garden if they had even looked!!
I would never rent a property through this agent again. When emailing, they don't like to have a conversation other than copy and pasting tenancy agreement clauses which actually contradicted them anyway!!
Very very poor customer service and an absolute disgrace to the property market.
Comment on agent fees
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Thank you for taking the time to provide feedback on your experience with Macintyers. We are truly sorry to hear you feel that you have not been treated in the manner in which you would expect.
As a local business our aim is to treat all of our customer's fairly and would always welcome you to talk to us about any queries you have, to help us resolve them in a timely manner.
We would be more than happy to discuss the points that you have raised in more detail at a time that would suit you.
Kind Regards
Macintyers Property Management