I found that the staff at prospect were helpful at all stages of the process. They quickly arranged viewings of the property I was interested in. When I was negotiating a purchase price on the property, they offered helpful advice and kept me well informed. It was useful to receive emails as well as phone calls throughout the process. I was also impressed with the cohesion between mortgage advice and the estate agents as well as the legal team. Members of staff within the branch office were all friendly and offered hot drinks each time I visited, which is always nice!