Thank you for your comments.
Further to these comments…. Having checked our records we have no record of un-actioned repairs or maintenance issues during your tenancy . The Landlord in this letting always preferred to carry out most repairs themselves and our instructions were quite firm. Our service and actions are entirely to the landlord who engages us and so their preferences are part of our employment terms. Irrespective, all such requests by yourselves were actioned same/next day which is our company norm. This means that the request will have been forwarded to the Landlord quickly and within that time frame. In 80% of occasions, this Landlord effects their own repairs. The balance of occasions, if the Landlord wants us to organise matters, we issue instructions to the relevant contractors the same or next day of such authority. This is considered good practice.
We have also checked our inspection records, and most were recorded as Tenant being present. So your comment conflicts with our own records. Most Tenants however, are working people and cannot be present during the day when inspections are undertaken. We always provide 7-10 days notice in writing of a suggested inspection and so again, we would say this is model practice.
The deposit return followed a letter sent to you 6 weeks before departure and following the lease conditions ( ie: we gave you a second reminder) regarding the Utility bills which of course every landlord must see, have been settled by you as part of your tenancy obligations as provided for in the Lease agreement. There is nothing unusual about this requirement. We also note that you signed a Declaration of satisfaction over this matter. The landlord must also confirm their acceptance of the Deposit return conditions and if this was delayed, we apologise, but is part of a very serious process which can sometimes, be delayed. We take your point and are looking into how this can be speeded-up in future.
Renewal costs: As far as we know, £49 is amongst the cheapest renewal cost in the UK and certainly cheaper than most. For example, in London we have read reports of up to £900 for this service to a tenant. You will be happy to know that we have been part of a consultation effort to minimise Tenant costs which has involved many hours of lobbying the Government upon this matter. The Chancellor made reference to this subject last Autumn and so we know, it is being considered.
Firms that charge £900 should be disciplined for such bad behaviour, and we entirely agree with your sentiments, although we don't quite share your view on our minimum charge to yourselves which at £49, was in a different league altogether.
Thank you for renting through Morrison Property Services being one of the oldest rental firms in the UK. and wish you well.