91% sales valuation accuracy
87% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Aug 06,2017
Aug 06,2017
2
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Not the best let agents nor the worst. Property viewing and moving in were completed delightfully with City Residential, quarterly apartment check involved no harassment and the agent was friendly, and all the reminder emails/letters were helpful and informative. However, when it comes to repair and complaints, they lack some degree of professionalism I've seen in other agents. They respond fast when a complaint/repair is first reported, but to get it solved it may not be as smooth and fast.
When we first moved into the apartment, we reported several issues and repairs, such as faulty fridge, faulty wall heater, missing toilet flush button, cracked floor tiles, damaged sink seal, etc. They responded promptly; communications between their contractors and me started within several days. In one or two weeks, their contractors showed up and started trying repairing things. On the first visit, the contractors were only able to replace a ceiling light; for the remaining issues, faulty appliance/damaged items had to be replaced with new ones, and I would expect a second visit from them as soon as the landlord approved the suggested replacements/quotes. However, the second visit never happens although I tried to make multiple contacts with the apartment manager assigned to me. I lived for three months from the beginning of my tenancy with no fridge. I would have gone mad if the freezer were not working.
Three months later, when I had a brief break from my busy work, I decided to use the time and solve the issue. As I have already fed up with talking to the apartment manager, I wrote to them on twitter, and finally, a reply came with an apology and a promising solution. They also explained to me that my apartment manager left her job which was why there was no response. Still, it took more than two weeks, and I had to chase them twice. In the end, a new fridge came (I celebrated it as if it were the end of a long march), although the rest of the repairs are still pending and I decided to not to chase up on them because my break is over and I'm moving out soon…
According to City Residential, all quotes and suggestions were sent to the landlord promptly, and it was the landlord refusing to respond and delaying the repair. The landlord either didn't read the contract or is mean and refuse to pay for what has worn out after years of use. City Residential, although should not take full responsibility, they failed to follow up the reported issues autonomously or chase the landlord and remind him about his obligations written on the contract. City Residential should also have informed me about the related personnel change and assigned me a new apartment manager so complaints would not have been sent to the voids. I would probably raise the issue to the city council and ask for a refund of the part of the rent I paid for the fridge at least at the end of my tenancy...
I am looking forward to seeing how well they deal with moving out and deposit return; I have had some bad experience with some agents in past years.
When we first moved into the apartment, we reported several issues and repairs, such as faulty fridge, faulty wall heater, missing toilet flush button, cracked floor tiles, damaged sink seal, etc. They responded promptly; communications between their contractors and me started within several days. In one or two weeks, their contractors showed up and started trying repairing things. On the first visit, the contractors were only able to replace a ceiling light; for the remaining issues, faulty appliance/damaged items had to be replaced with new ones, and I would expect a second visit from them as soon as the landlord approved the suggested replacements/quotes. However, the second visit never happens although I tried to make multiple contacts with the apartment manager assigned to me. I lived for three months from the beginning of my tenancy with no fridge. I would have gone mad if the freezer were not working.
Three months later, when I had a brief break from my busy work, I decided to use the time and solve the issue. As I have already fed up with talking to the apartment manager, I wrote to them on twitter, and finally, a reply came with an apology and a promising solution. They also explained to me that my apartment manager left her job which was why there was no response. Still, it took more than two weeks, and I had to chase them twice. In the end, a new fridge came (I celebrated it as if it were the end of a long march), although the rest of the repairs are still pending and I decided to not to chase up on them because my break is over and I'm moving out soon…
According to City Residential, all quotes and suggestions were sent to the landlord promptly, and it was the landlord refusing to respond and delaying the repair. The landlord either didn't read the contract or is mean and refuse to pay for what has worn out after years of use. City Residential, although should not take full responsibility, they failed to follow up the reported issues autonomously or chase the landlord and remind him about his obligations written on the contract. City Residential should also have informed me about the related personnel change and assigned me a new apartment manager so complaints would not have been sent to the voids. I would probably raise the issue to the city council and ask for a refund of the part of the rent I paid for the fridge at least at the end of my tenancy...
I am looking forward to seeing how well they deal with moving out and deposit return; I have had some bad experience with some agents in past years.
Comment on agent fees
Not the most expensive.
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Latest Reviews
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Opening Hours
Address
City Residential Ltd
81-87 Victoria Street
Liverpool
Merseyside
L1 6DG
0151 2316106
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 87% | £66,000 | £190,000 |
| Lettings | 100% | 94% | £500 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 25 | 5 | 13 | 1 | 19 | 0 | 3 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 27,2024
Sep 27,2024
0
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Landlord's should choose a better lettings agency!! Shola is just the most incompetent person to deal with. We had floors removed from our flat due to a leak (that was never ending) and were put into a hotel for 7 days or so she claimed, however ...
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Jul 25,2024
Jul 25,2024
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Mia was so helpful/professional/sweet and answered my questions with respect plus made it easier for me to find my apartment....
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Mar 09,2024
Mar 09,2024
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I've been using CR for a few years now. They've been amazing. Always professional and have gone above and beyond in some circumstances. I feel confident that they are looking after my tenant and any issues that may arise. Big shout out to Sophie Richards. ...
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“Fantastic Service, masses of viewings and quick Offer and amazing professional staff...”
Feb 02,2024
Feb 02,2024
0
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Samantha McCauley and Joanne Shannon of City REsidential in Liverpool sold my apartment for me. Despite all sorts of issues with solicitors who were utterly hopeless and having to even change solicitors as they couldn't cope, these two ladies and their office were utterly brilliant. ...
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Aug 02,2023
Aug 02,2023
0
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Hi -we have recently moved out City Quay having rented a flat for 6 months. We had a very good experience living in the flat it was in a good condition and the agency service was excellent through out the time we have been there.
Thank ...
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Mar 06,2023
Mar 06,2023
0
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Just purchased an apartment on Liverpool Docks
I live overseas and Sam McCauley made the transition so stress free
Thank you...
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Dec 31,2022
Dec 31,2022
0
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About a month ago me and my partner came to liverpool to find a suitable room for us. Our nervousness was eased by one of your agents, Cindy, who was absolutely lovely. Very confident and sweet, it was so easy to speak with her. I ...
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Dec 29,2022
Dec 29,2022
0
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Having just finished our property viewings with Cindy, I can say that our experience was one of the best that i've had from lettings agents in Liverpool. Cindy was friendly, chatty, and the perfect start to our rental journey.
Having also dealt with Sophie (who ...
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Aug 03,2022
Aug 03,2022
0
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An awkward job completed professionally, friendly and with skill. I can't see a 10 star button so CR and Sam McCauley in particular only get 5 Stars - :) .
A Job well done, thank you....
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Jul 28,2022
Jul 28,2022
0
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Work alongside Danielle, Stephen and the Property Management team who all deserve a special mention for their hard work! Super organized, professional and a pleasure to work alongside...
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Jul 15,2022
Jul 15,2022
0
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Big thank you to Josh Freeborn who managed the sale of our flat and showed tremendous perseverance and professionalism in our dealings with him...
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May 04,2022
May 04,2022
0
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Excellent sales service from josh thanks it was a long process as the pandemic didn't help. We are very pleased with the efforts made by josh, Andrea, Samantha and Francis...
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Apr 24,2022
Apr 24,2022
0
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A huge thank you to Sam
at City Residential . I honestly couldn't ask for better service . Sam went above and beyond in helping me purchase my property. Definitely service with a smile!...
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Apr 22,2022
Apr 22,2022
0
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Just sold my flat in Liverpool through City Residential. It's been a bumpy ride, with many ups and downs, but we got there in the end! Josh Freeborn has been great, professional, understanding and kind throughout the sale process - thanks guys!!...
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Apr 22,2022
Apr 22,2022
0
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I cannot thank Sam enough for all her help , support , knowledge and availability she provided me during my recent property purchase . She went above and beyond. Definitely service with a smile....
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Mar 15,2022
Mar 15,2022
0
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A big thank you to Josh who dealt with the sale of my flat. He had it under offer in just a few days of going on the market and was then proactive in managing the sale process, keeping in touch with both solicitors and ...
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Jan 20,2022
Jan 20,2022
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I would like to say a massive thank you to Emily Jones in Liverpool office. She was absolutely amazing on communication before and after my viewing. She has always responded promptly to any queries i may have. She was there right on time for the ...
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Nov 11,2021
Nov 11,2021
0
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First class service a special mention to Shola Parker who sorted all my issues out and kept me informed and upto date with everything could ask for a better service thank you so much...
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Nov 10,2021
Nov 10,2021
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I have (and still am) looking for a property and have used several estate agents. I have found working with City Residential to be a good experience. The agent I met this summer for one of my first viewings as a first-time buyer, remembered me ...
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Oct 07,2021
Oct 07,2021
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For 15 years i have used City Residential's 'find a tenant service' to source the best and most suitable tenants. From the first initial contact (thanks Tom McHale) to the quick and efficient process of finding a number of possible tenants to the ultimate signing of ...
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Sep 30,2021
Sep 30,2021
0
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Just want to post a review about City Residential, Liverpool office. Emily Jones really went the extra mile. She allowed us to view an apartment without a huge amount of notice, and efficiently dealt with getting us signed up to the property. Even more amazing ...
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Jun 05,2021
Jun 05,2021
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Would like to just say a massive thank you too Emily Jones! Such a lovely person soo kind and helpful with everything! Brilliant communication too.
Thank you
Liv and lew...
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Feb 19,2021
Feb 19,2021
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My contact at City Residential is Hollie Heywood. She has always responded promptly and efficiently to any queries I may have. She is polite, supportive and helpful. She has provided me with excellent service. Thanks Hollie....
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Feb 13,2021
Feb 13,2021
0
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I have moved out from my current flat with the help of Hollie Heywood. She was very responsive and helped me make the change smoothly. I would recommend her!...
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Feb 07,2021
Feb 07,2021
0
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I found a property for my friend and I through City Residential with Rachel Bradshaw, she was very helpful and the process moved swiftly once a place was agreed upon and has been very supportive with any queries we have had since....
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Jan 29,2021
Jan 29,2021
0
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A good agency, I'm always dealing with Hollie Heywood, who is always very helpful and polite. She is always on top of things, very friendly and professional, and just a nice person to deal with....
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Nov 24,2020
Nov 24,2020
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I have found Hollie Heywood very helpful and polite, she has recently sorted a problem that I had with an utility company, this she did with patients and perseverance, I cant thank her enough.
She is an asset to City Residential.
Rebecca Brereton Landlord...
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Nov 09,2020
Nov 09,2020
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We recently started doing cleaning work for hollie at City Residential and just like to say thank you its been pleasure making things easy with great personality!!...
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Nov 02,2020
Nov 02,2020
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I have had a great experience working with Rachel Bradshaw at City REsidential Ltd. My move went without a hitch and since I have moved in, Rachel has been an excellent point of contact, responding to all my queries in a very timely manner...
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Aug 01,2020
Aug 01,2020
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Rachel was extremely helpful throughout the moving process. Very easy to get hold of and was happy to answer any questions that I had, Rachel definitely helped smooth out the process of moving in and sorting everything out....
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