“Absolutely shocking. Not only was the property horrendous when we ......”
1 Star Review
Jul 25,2017
By:
'Matthew'
Jul 25,2017
Branch: Leeds, 35 Cromer Terrace
Services: Lettings (as a Tenant)
Rent PCM: £281
Would you recommend?: No
Postcode: LS6
Branch: Leeds, 35 Cromer Terrace
Lettings (as a Tenant)
Rent PCM: £281
Postcode: LS6
5
people found
this helpful
Absolutely shocking. Not only was the property horrendous when we moved in but now they're holding onto our deposits that we are entitled to! They even tried to charge us £300 for a deep clean that they didn't even perform, which I thought was ridiculous anyway because when we moved into the property there was a 6ft hole in the ceiling and the shower & fridge didn't work... Definitely would not recommend CityRed, they try and palm your problems off for as long as they can. Thought Bilal was very helpful he tried to get everything sorted promptly. It's unfortunate the rest of the staff aren't like him. Our tenancy got moved over to another letting agents and the new property manager was brilliant with us and listened to all of our queries, something CityRed had never done. The deposit scheme is an absolute shambles, it clearly states that they are only allowed to hold your deposits 10 calendar days after you request it back, it has been 3 weeks now and I still haven't received my deposit because the account manager is on leave I find it hard to believe that there is only one person with the authority to give students their deposits back and they have somehow taken leave at the busiest time of year.
Comment on agent fees
Good. Only good thing about it was that it was cheap, that probably comes with the awful service that you receive.
5
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