Cityred Properties
Leeds, LS2
1.9/5, 23 reviews
22% recommended
33% lettings valuation accuracy
55% lettings fee satisfaction



Property Features


“This letting agency is a money-grabbing, uncaring and cold letting ......”

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Jun 12,2015
Minithumbdown
Ghassan
By: 'LBC'
Jun 12,2015
5 people found
this helpful
This letting agency is a money-grabbing, uncaring and cold letting agency - they tried to charge us a ‚£150 resigning fee each, TO STAY IN THE SAME HOUSE after being there for a year. When we (obviously) refused to pay this ridiculous sum for no work on their part, they just increased our rent by ‚£3 a week so they got their extra cash anyway.

I struggled to afford my rent after this, and ended up also having to pay council tax (even though I'm a student) because I lived with 3 non-students. I told Ghassan that I was struggling and it might take me a few extra weeks each month to pay my rent because of this, but he did not care. I tried to find a replacement tennant on my own but struggled. CITYRED, a letting agency who has the means to advertise a vacancy on much wider scale, did not help with this at all, but continued to bill and harass my gaurantor and fine me ‚£25 for late payments. Obviously, this just made the situation much worse and added significant stress when I was in my last year of university.

Our boiler was also broken for about 6 months, during which time we had no hot water for washing up/baths/heating. Despite numerous attempts to get CITYRED to fix this, it was left for 6 months (November/Decemeber/January being 3 of them) - so the house was absoloutey freezing during some of the coldest months.

I found this letting agency rude, unhelpful, irresponsible and money-grabbing. They will do anything to get more money out of you for no work on their part.

DO NOT USE THIS AGENCY.
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Opening Hours
Address

Cityred Properties
35 Cromer Terrace
Hyde Park,Leeds
West Yorkshire
LS2 9JU
0113 2471101

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 55% £268 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 15 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Worst letting agent I've ever dealt with. 3 m......”

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Nov 22,2021
Minithumbdown
Byron
By: 'Anush'
Nov 22,2021
0 people found
this helpful
Worst letting agent I've ever dealt with. 3 months and counting for basic maintenance to be carried out. 19/20 won't pick up the phone and are almost just as bad with emails. Avoid at all costs....
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“I rented a two bed with my friend at the star......”

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Jul 22,2021
Minithumbdown
By: 'Caramel'
Jul 22,2021
0 people found
this helpful
I rented a two bed with my friend at the start of July Last year. Walking into the office staff were nice and assured us if there were any issues we just needed to contact them or Byron. We were told a little bit of ...
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“I'd give them no stars if I could. The proper......”

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Sep 20,2020
Minithumbdown
By: 'Zain'
Sep 20,2020
0 people found
this helpful
I'd give them no stars if I could. The property was dirty when we moved in, even though there was a delay in us getting the keys so that the place could be cleaned... Even after calling multiple times the flat was not cleaned and ...
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“Very disrespectful, I booked a house viewing ......”

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Jul 03,2020
Minithumbdown
By: 'Ibra'
Jul 03,2020
0 people found
this helpful
Very disrespectful, I booked a house viewing and they had me waiting for over an hour. I called them many times and they kept making excuses and they didn't even show up in the end... What a waste of time...
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“The worst agency eve...”

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Nov 03,2019
Minithumbdown
By: 'Nikos'
Nov 03,2019
0 people found
this helpful
By far the worst agency we ever rented from. The don't do any kind of maintenance at all. We asked them to fix an issue with hot water, we emailed them repeatedly about the issue and they ignored it. We called their emergency number and ...
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“Unhelpful, Extortionate, Unresponsive, Lazy:......”

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Aug 05,2019
Minithumbdown
By: 'Stephan'
Aug 05,2019
0 people found
this helpful
Unhelpful, Extortionate, Unresponsive, Lazy: Charged me for items we reported but they didn't fix, Ignored a bug infestation and mouldy walls, withheld deposit despite us agreeing to paying £250 towards the damages they didn't repair, left us without a working boiler for multiple months through winter ...
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“Do note use under any circumstances...”

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Feb 26,2019
Minithumbdown
By: 'Jerry'
Feb 26,2019
0 people found
this helpful
We were without a working boiler for 3 months (THREE MONTHS). A bunch of inept cowboys who are unfit to run a business....
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“Let a property with Cityred this year, very happy with ......”

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Feb 16,2018
Minithumbup
Byron
By: 'badah'
Feb 16,2018
0 people found
this helpful
Let a property with Cityred this year, very happy with the service i received. The maintenance work at the property was completed within a timely fashion. Was shown a property for next year on Moorland road, the manager - Byron was very helpful with the ...
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Comment on agent fees
Good
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“Good agency, rented with them last year. They are on ......”

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Feb 12,2018
Minithumbdown
By: 'Sohail'
Feb 12,2018
1 people found
this helpful
Good agency, rented with them last year. They are on campus so really easy to just pop in whenever I had issues. Very helpful - didn't have to speak to them much throughout the whole year except for a few minor problems. We had an ...
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“DO NOT USE!!!!!!!!House was disgusting when moving in, left ......”

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Jan 16,2018
Minithumbdown
By: 'BS'
Jan 16,2018
3 people found
this helpful
DO NOT USE!!!!!!!! House was disgusting when moving in, left us with no hot water every other day and refused to replace the boiler. They only ever did the bare minimum amount of work when we got the council involved. And at the end of ...
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Comment on agent fees
bad- they don't do what they are paid to do
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“You really should fix your tenants boilers immediately, especially in ......”

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Dec 01,2017
Minithumbdown
By: 'eeergh'
Dec 01,2017
5 people found
this helpful
You really should fix your tenants boilers immediately, especially in winter months! It is such a dangerous game you are playing - just to save yourself a bit of cash. Stop being so tight and sort it out! Whoever goes with this agent will regret ...
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“There was a box of half eaten McNuggets on my ......”

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Nov 19,2017
Minithumbup
By: 'bhe'
Nov 19,2017
3 people found
this helpful
There was a box of half eaten McNuggets on my windowsill when i moved in, along with loads of food wrappers and bags full of rubbish which obviously should have been removed before giving tenants a viewing. They also ignored my request for a new ...
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Comment on agent fees
£150 to move in which is cheaper than competitors I looked at. £70 if I want to renew the contract at the end of the year which I feel is unnecessary
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“DO NOT GO TO THESE GUYS! You've been warned, don't ......”

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Nov 07,2017
Minithumbdown
Mohsan
By: 'Me'
Nov 07,2017
3 people found
this helpful
DO NOT GO TO THESE GUYS! You've been warned, don't make the mistake of reading the reviews and thinking your experience will be different (I made the exact same mistake). Firstly, they don't lease properties, they cross lease them for GVL property services. *They have ...
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Comment on agent fees
Bad
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“Cityred are an appalling letting agent that never seem to ......”

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Sep 26,2017
Minithumbdown
By: 'Moocow306'
Sep 26,2017
2 people found
this helpful
Cityred are an appalling letting agent that never seem to do any work. Upon arrival to my new flat, I walked in to find a builder's belongings everywhere, and several pieces of work unfinished, despite Cityred promising all of this work would be completed before ...
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Comment on agent fees
Far too much money given they never do any work, and did not complete the works of the property before I moved in
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“Absolutely shocking. Not only was the property horrendous when we ......”

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Jul 25,2017
Minithumbdown
By: 'Matthew'
Jul 25,2017
5 people found
this helpful
Absolutely shocking. Not only was the property horrendous when we moved in but now they're holding onto our deposits that we are entitled to! They even tried to charge us £300 for a deep clean that they didn't even perform, which I thought was ridiculous anyway ...
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Comment on agent fees
Good. Only good thing about it was that it was cheap, that probably comes with the awful service that you receive.
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“Most definitely the worst agency I have ever dealt with.......”

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Jul 06,2017
Minithumbdown
By: 'Unhappy'
Jul 06,2017
3 people found
this helpful
Most definitely the worst agency I have ever dealt with. Repairs are not carried out. Grounds are not maintained correspondenceis not responded to. Over 2 years to try and get a gate fixed....
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“***AVOID AT ALL COSTS***I cannot stress how important it ......”

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Jan 09,2017
Minithumbdown
By: 'Shame.'
Jan 09,2017
4 people found
this helpful
***AVOID AT ALL COSTS*** I cannot stress how important it is for nobody to ever rent from this company ever again. The staff are a collection of the most useless, half-witted group of compulsive liars I have ever come across in my entire life. When ...
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Comment on agent fees
Agent's fees are a slap in the face in terms of what you get for your money.
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“Very helpful, especially when new to the city. I would ......”

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Dec 09,2016
Minithumbup
By: 'Sunita'
Dec 09,2016
1 people found
this helpful
Very helpful, especially when new to the city. I would definitely recommend this lettings team, they explained the process to me very clearly....
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Comment on agent fees
Good
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“I have been a landlord with Cityred for 4 years now. ......”

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Dec 01,2016
Minithumbup
Bilal
By: 'Dr'
Dec 01,2016
0 people found
this helpful
I have been a landlord with Cityred for 4 years now. I must say that the service has been excellent. Cityred have no problems in letting each of my properties, every single year. It has not been all plain sailing, but when problems have arisen they ...
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Comment on agent fees
Excellent
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“Had a flat with Cityred last year, no issues at ......”

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Nov 27,2016
Minithumbup
Bilal
By: 'Sohail'
Nov 27,2016
0 people found
this helpful
Had a flat with Cityred last year, no issues at all. Sign up process was smooth, flat was good. Maintenance was dealt with promptly most of the time. Would recommend....
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Comment on agent fees
Flat rate for sign up fees, no hidden extras at all
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“I am a landlord and would not reccomend this bunch ......”

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Feb 01,2016
Minithumbdown
Jas
By: 'Disgruntled'
Feb 01,2016
4 people found
this helpful
I am a landlord and would not reccomend this bunch of Cowboys. They are unprofessional and lie. They bill more per month than the actual rent EVERY month. They invoice for items that they haven't bought and I'm currently seeking legal action against them for ...
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What agent could do to change your mind?
Ridiculous fees and were charging the tenant fees they weren't telling me about
Attached Filesnbsp;
Comment on agent fees
Ridiculous fees and were charging the tenant fees they weren't telling me about
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“Absolutely terrible. Made promises that weren't kept when we moved ......”

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Jul 13,2015
Minithumbdown
Ghassan
By: '19B'
Jul 13,2015
4 people found
this helpful
Absolutely terrible. Made promises that weren't kept when we moved in. house not even cleaned when we moved in rubbish piled up outside our front door. This company do not believe in doing repairs. We didn't have a working boiler for the whole time we ...
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“This letting agency is a money-grabbing, uncaring and cold letting ......”

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Jun 12,2015
Minithumbdown
Ghassan
By: 'LBC'
Jun 12,2015
5 people found
this helpful
This letting agency is a money-grabbing, uncaring and cold letting agency - they tried to charge us a ‚£150 resigning fee each, TO STAY IN THE SAME HOUSE after being there for a year. When we (obviously) refused to pay this ridiculous sum for no work ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Cityred Properties, Leeds LS2 9JU



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