Heritage Property
Leamington Spa Branch, Leamington Spa, CV32
4.7/5, 155 reviews
95% recommended
92% sales valuation accuracy
96% sales fee satisfaction
56% lettings valuation accuracy
74% lettings fee satisfaction

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“To be honest, I came across this website while wishing ......”

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May 22,2012
Minithumbup
By: 'AlexG'
May 22,2012
15 people found
this helpful
To be honest, I came across this website while wishing to post a complaint about Heritage Property, Leamington Spa, and in the course of 2 hours and 45 minutes, my complaint has turned to one of recommendation.

My change of heart is primarily down to their Managing Director, Richard Hill, who also takes the trouble to respond to comment published on this site. I think that states a lot about both the man in charge and his company.

From start of tenancy until end, Heritage Property had been superb, yet were let down at the end by a failure to return the deposit promptly. This I accept isn't directly their fault as they need permission from the landlord to return the deposit, and until such time are entitled to withhold this payment. My complaint was that this had taken a number of weeks and the Landlord was not responding to requests. As a ex-tenant waiting for these monies, I thought they should have been more pro-active in pushing the landlord to authorise release.

To give Richard his due, I emailed him direct using the details he openly supplies on this website with my grievances. He responded very promptly, and we had a satisfactory resolution with 2 hours and 45 minutes (timed from first mail sent to resolution email, and that included my first mail being over lunchtime).

Unfortunately it is a fact of life that sometimes things don't run quite as smooth as you would hope, but providing that your concerns are listened to and appropriate actions are taken to resolve then you cannot ask for any more. Richard obviously has a lot of pride in his company and his own reputation, listens to him clients, and takes the time out of his schedule to respond and resolve these issues. I don't think you can say fairer than that.

I would therefore highly recommend Heritage Property.
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By: Heritage Property
Jun 03, 2012
Hi Alex

I'd really like to say thank you for posting this review. It very kind of you to take the time to post it as, in my experience, normally people only take the time to leave negative comments.
As far as I am concerned I hope your experience will encourage other customers to contact me if they do have any issues that they do not think are being dealt with properly. I'd like to think it won't happen that often but when you manage 650+ properties and let another 200 a year on a tenant find basis, problems do come up!
We have a great team of staff who will do their best to help our clients in whatever capacity they are using of services (Letting as a Tenant or Landlord, Selling or Buying) but occassionally mistakes happen although generally they are just human error mistakes.
As you so accurately write in your last paragraph that "it is a fact of life that sometimes things don't run as smoothly as you would hope, but providing your concerns are listened to and that appropriate actions are taken to resolve them then you cannot ask for any more."
I have much the same principals myself when things go wrong with the many companies we deal with and I completely agree with you Alex. Even though I prefer it when everything runs as it should, it is unrealistic that you will always get everything right but we are accountable when we don't and are not afriad to admit it either.
Thanks again
Kindest regards
Richard Hill, Managing Director of Heritage Property (Royal Leamington Spa & Kenilworth)
[email protected]
07813 718356

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Latest Reviews

View all Reviews 155
30th Apr 2016
reviewed by 'Lottie&Toby'
“We have recently bought our first home through Heritage Properties. Throughout the process Angie Weeks was our lifeline! She was ......”
1st Apr 2016
reviewed by 'Joan'
“Angie was just wonderful. We had set a deadline and at one point it looked like we weren't going to ......”
31st Mar 2016
reviewed by 'Leamhouse'
“I was very happy with the service i received from Heritage / Leaders. I did at times, however, find my dialogue ......”
9th Dec 2015
reviewed by 'Mrs'
“Very professional service throughout the sale process. Tom, Angie and all the team we dealt with were professional, proactive and ......”
26th Sep 2015
reviewed by 'John'
“I had a long and complicated sale that required a significant amount of effort, organisation and communication between a number ......”
27th Aug 2015
reviewed by 'Patti'
“We had a problem with our front lock which we reported yesterday afternoon. Melanie got it sorted in double quick ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Heritage Property
15 Newbold Street
Leamington Spa
Warwickshire
CV32 4HN
01926 451 045

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £80,000 £635,000
Lettings 56% 74% £650 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 0 45 7 43 0 27 0 3 1
Areas covered
  • CV31
  • CV32
  • CV33
  • CV34
  • CV35
  • CV47
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Kenilworth Branch, CV8
Leamington Spa Branch, CV32

“We have recently bought our first home through Heritage Properties. ......”

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Apr 30,2016
Minithumbup
By: 'Lottie&Toby'
Apr 30,2016
1 people found
this helpful
We have recently bought our first home through Heritage Properties. Throughout the process Angie Weeks was our lifeline! She was extremely organised and proactive. Very easy to contact and responded straight away. We were very fortunate to have Angie as our agent. We were pleased ...
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“Angie was just wonderful. We had set a deadline and ......”

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Apr 01,2016
Minithumbup
By: 'Joan'
Apr 01,2016
0 people found
this helpful
Angie was just wonderful. We had set a deadline and at one point it looked like we weren't going to meet it. A couple of days before exchange we had issues finalising information from the solicitors and I was rather stressed and frustrated with the ...
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Comment on agent fees
Not applicable as we were buying
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“I was very happy with the service i received from ......”

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Mar 31,2016
Minithumbup
By: 'Leamhouse'
Mar 31,2016
0 people found
this helpful
I was very happy with the service i received from Heritage / Leaders. I did at times, however, find my dialogue with Angie frustrating as i felt sometimes i wasn't being given all the info and i had to try and extract it over several emails. ...
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“Very professional service throughout the sale process. Tom, Angie and ......”

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Dec 09,2015
Minithumbup
By: 'Mrs'
Dec 09,2015
0 people found
this helpful
Very professional service throughout the sale process. Tom, Angie and all the team we dealt with were professional, proactive and the communication was very good throughout. Viewings were arranged smoothly and very detailed feedback was given every time. Thank you for your excellent service....
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“I had a long and complicated sale that required a ......”

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Sep 26,2015
Minithumbup
By: 'John'
Sep 26,2015
1 people found
this helpful
I had a long and complicated sale that required a significant amount of effort, organisation and communication between a number of parties. Moving my property from rental market (of which I dealt with Grant Thoday who was excellent) to a sale where I dealt with ...
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Comment on agent fees
for the amount of effort that went into my sale the fee's were worth every penny.
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“We had a problem with our front lock which we ......”

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Aug 27,2015
Minithumbup
By: 'Patti'
Aug 27,2015
0 people found
this helpful
We had a problem with our front lock which we reported yesterday afternoon. Melanie got it sorted in double quick time! the lock smith who came around was great and we were kept up to date every step of the way. Super service, thanks so ...
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“Angie, Richard and all the staff at Heritage work really ......”

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Aug 19,2015
Minithumbup
By: 'Nick'
Aug 19,2015
2 people found
this helpful
Angie, Richard and all the staff at Heritage work really well as a team and are exceptional in the world of estate agents! We bought a flat through them and they were far more helpful and proactive than even our own solicitors. The really deserved ...
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“Heritage are a class act. So different to Countrywide the ......”

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Jul 31,2015
Minithumbup
By: 'John'
Jul 31,2015
0 people found
this helpful
Heritage are a class act. So different to Countrywide the previous letting agents, Grant let the property within 2 weeks, all admin issues were straightforward, never a problem with payment or communication. When the time came to sell it was handled just as professionally via Louise. ...
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“Both Louise and Angie were really helpful throughout the whole ......”

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Jul 16,2015
Minithumbup
By: 'Rob'
Jul 16,2015
1 people found
this helpful
Both Louise and Angie were really helpful throughout the whole purchasing process, responding promptly to emails and using their own initiative to chase up other parties involved in the purchase without me having to prompt them. They relayed information to me at all stages of ...
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“Grant assisted in an exit from lease at short notice ......”

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Jul 10,2015
Minithumbdown
By: 'Marshall'
Jul 10,2015
0 people found
this helpful
Grant assisted in an exit from lease at short notice due to family problems, his approach was professional but also sympathetic and very practical The other members of this office i dealt with were also excellant....
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“Our agent was absolutely fantastic .. They sold my property in ......”

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Jul 03,2015
Minithumbup
By: 'Catherine'
Jul 03,2015
0 people found
this helpful
Our agent was absolutely fantastic .. They sold my property in a week which was really impressive .. The service I have received has been amazing anything I needed I knew I could phone them up to help and it would get sorted straight away .. Heritage are ...
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Comment on agent fees
Perfect pricing .. I was very impressed
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“I am very happy with the service that I received ......”

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Jun 26,2015
Minithumbup
By: 'Mark'
Jun 26,2015
0 people found
this helpful
I am very happy with the service that I received from Dan and his colleagues. The entire experience was relaxed , friendly and professional. At no point did I feel rushed or under pressure and Dan seemed very laid back about me taking my time to ...
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“Angie provided support when we needed it, Angie was there ......”

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Jun 26,2015
Minithumbup
By: 'Lynsey'
Jun 26,2015
0 people found
this helpful
Angie provided support when we needed it, Angie was there to provide expert advice and guidance and ensured we had a smooth house sale, if Angie was not around Louise was always on hand to help. great team effort....
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Comment on agent fees
cheap compared to other quotes
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“I approached Heritage when i decided to let out my ......”

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Jun 25,2015
Minithumbup
By: 'Excellent'
Jun 25,2015
0 people found
this helpful
I approached Heritage when i decided to let out my property. Marc came to my property to view and value it. He was very polite, friendly and professional. Explaining everything to me whilst not putting me under pressure to choose them. When i decided to ...
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Comment on agent fees
I am paying 9% which i negotiated with them.
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“Finding a property with this agent was fine, and the ......”

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Jun 24,2015
Minithumbdown
By: 'Tenant'
Jun 24,2015
0 people found
this helpful
Finding a property with this agent was fine, and the paperwork, tenancy agreement and reference checking etc. all went smoothly. I would have no problem in using this agent to let a property. However, for managing my tenancy they have been extremely inefficient. I obtained ...
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“I was really pleased by the service I received from ......”

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Jun 14,2015
Minithumbup
By: 'Katerina'
Jun 14,2015
0 people found
this helpful
I was really pleased by the service I received from the Leamington Spa branch of Heritage Property. I put my apartment for let with two different agents as I was hoping to find a good quality tenant as soon as possible. Grant Thoday was very ...
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“First class service from a first class team. Allan was ......”

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Jun 12,2015
Minithumbup
By: 'JL'
Jun 12,2015
0 people found
this helpful
First class service from a first class team. Allan was very confident from the onset that my property would sell fast. He was very knowledgeable of the market and gave very good advice. An offer was made on the first day of viewing which I ...
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“Marc was incredibly friendly and honest. He was genuinely driven ......”

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May 21,2015
Minithumbup
By: 'Dan'
May 21,2015
0 people found
this helpful
Marc was incredibly friendly and honest. He was genuinely driven to help us get the ideal house for us. We provided him with some quite specific qualities we look for in a house and he came back with properties as soon as they went live. ...
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Comment on agent fees
Admin Fee of ‚£234.00 is very reasonable for the high quality and professional service that we received. We also paid a ‚£30 TDS registration fee to help keep our deposit (1 and a half months rent) secure.
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“Both Angie and Alan offered an excellent service and it ......”

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May 20,2015
Minithumbup
By: 'Douglas'
May 20,2015
0 people found
this helpful
Both Angie and Alan offered an excellent service and it was lovely to be able to deal with rationale human beings who couldn't do enough for us! A highly committed pair of professionals....
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“Heritage Property are a really organised and friendly estate agents ......”

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May 13,2015
Minithumbup
By: 'JB'
May 13,2015
0 people found
this helpful
Heritage Property are a really organised and friendly estate agents to rent from. They have been supportive throughout our time with the company. Daniel Taylor was our contact in the Leamington offices and has always been really efficient at responding and solving any issues. I ...
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By: Grant Thoday
May 23, 2015
View all comments (1)
Thank you JB for your kind recommendation. We are a local independent estate agent and the focus is very much on customer service and it's nice this is reflected in your review. If you need anything in the future feel free to contact us. Dear Sophie, Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explai ...

“I was extremely impressed with the list of properties available ......”

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May 07,2015
Minithumbup
By: 'Sophie'
May 07,2015
0 people found
this helpful
I was extremely impressed with the list of properties available with Heritage Property, and I found everyone I dealt with at the Leamington Spa branch, very friendly and helpful. Marc Martin was my main point of contact, and he was very professional, and helped me ...
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Comment on agent fees
I don't think anyone is going to be happy with paying fees, however Marc presented me with an outline of what I was expected to pay and when they needed to be paid. Although I did go into the branch to pay, they do have the option to pay over the phone as a flexible option.
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By: Grant Thoday
May 23, 2015
View all comments (1)
Dear Sophie, Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explained in full and we are among the most competitive in Leamington Spa. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Thanks to Heritage, I have some excellent tenants. I received ......”

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Apr 21,2015
Minithumbup
By: 'Julie'
Apr 21,2015
0 people found
this helpful
Thanks to Heritage, I have some excellent tenants. I received helpful, friendly service at every stage and Heritage responded to my communications quickly....
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By: Grant Thoday
May 07, 2015
View all comments (1)
Dear Julie, Thank you for your kind review. I'm glad we've now completed the hat trick in services for you - from being a tenant with us, buying through us and now as a landlord. We hope you find the service continues to meet your expectations! Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Allan Williams put in a lot of work showing the ......”

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Feb 20,2015
Minithumbup
By: 'D'
Feb 20,2015
0 people found
this helpful
Allan Williams put in a lot of work showing the house to prospective purchasers. Many looked at the house and he reported their reactions. We were very impressed with his patient persistence. When a purchaser was found and a price agreed Andy diligently followed through ...
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Comment on agent fees
satisfied we had good value for the fees charged
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“I was recommended Heritage Property by a friend and they ......”

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Feb 19,2015
Minithumbup
By: 'Ben'
Feb 19,2015
0 people found
this helpful
I was recommended Heritage Property by a friend and they have exceeded my expectations. My property was very swiftly put on the market, and within a couple of days I was surprised to have a let agreed. Faye & Marc have given me excellent service, which ...
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By: Grant
Mar 04, 2015
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Hi Ben, I'm glad to hear we exceeded your expectations as we always try too. Both Faye and Marc have been with us a long time and understand the needs of new landlords and will always try to give honest quality service. We look forward to working with you for many years to come. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“It was a very smooth process, as my first letting ......”

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Feb 16,2015
Minithumbup
By: 'Douglas'
Feb 16,2015
0 people found
this helpful
It was a very smooth process, as my first letting in England I just can compare with Sweden, Germany and USA and this one was the easiest, Martin and Daniel from Heritage Property gave me all the support I have asked and answer all my ...
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By: Grant
Feb 16, 2015
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Hi Douglas, Thank you for your kind review we always try and ensure it is a simple process as we appreciate moving from abroad/moving in general can be very stressful. Please feel free to contact us throughout the tenancy and we will try our best to ensure a smooth tenancy. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“It was a good experiance with Heritage property, Dan helped ......”

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Jan 29,2015
Minithumbup
By: 'Adee'
Jan 29,2015
0 people found
this helpful
It was a good experiance with Heritage property, Dan helped me to move in early as well. I would like to thank all the members of Heritage property team. Thanks once again. Aditya....
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Comment on agent fees
I think it was bit over changed, but services are good. They helped me break the fee in two parts for payment.
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By: Grant
Feb 16, 2015
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Thank you Aditya for your review. As a company we try to be as transparent as possible and give full property details along with any fees on all viewings to I hope you found this informative. I'm glad you had a good experience and please feel free to contact us in the future. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Really impressed with the professional service I received during the ......”

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Jan 15,2015
Minithumbup
By: 'Emma'
Jan 15,2015
1 people found
this helpful
Really impressed with the professional service I received during the sale process of my flat. I was always kept in the loop of what was happening and all my queries were answered quickly & efficiently. Andy liaised with the buyer ensuring the sale went ahead as ...
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“Andy Gibb not only was professional he went out of ......”

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Jan 09,2015
Minithumbup
By: 'M'
Jan 09,2015
2 people found
this helpful
Andy Gibb not only was professional he went out of his way to help me through the whole process of buying & selling my home & would strongly recommend him to future home buyers or sellers I would like to say A Big Thank You Andy Kind ...
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“I write to congratulate you and Jane on the clearly ......”

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Dec 16,2014
Minithumbup
By: 'Sian'
Dec 16,2014
2 people found
this helpful
I write to congratulate you and Jane on the clearly triumphant success you are making of Heritage. And for securing the services of by far the best estate agent sales representative I have ever encountered; your wonderful Andy Gibbs Andy and I met 10 days ago ...
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“Heritage have marketed and managed our Leamington property for several ......”

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Oct 29,2014
Minithumbup
By: 'C'
Oct 29,2014
0 people found
this helpful
Heritage have marketed and managed our Leamington property for several years and tier service has been consistently outstanding We have always been kept up to date and any queries arising have been dealt with immediately with great efficiency We have never waited longer than a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 17/03/2015 by allAgents

Awards won by Heritage Property, Leamington Spa CV32 4HN



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