Peter Heron Estate Agents
Fulwell Branch, Sunderland, SR6
4/5, 32 reviews
81% recommended
60% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Dealt with them a couple of years ago. We specifically ......”

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May 10,2012
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Peter
By: 'James'
May 10,2012
4 people found
this helpful
Dealt with them a couple of years ago. We specifically requested a property to rent in Sunderland because my disabled wife has all of her care provided by Sunderland. We were shown what seemed to be an ideal property so we promptly paid a deposit. We shortly found it was actually in Durham and that we'd have to rebuild the whole care system with Durham instead of Sunderland. Believe me, this would be more of a challenge than simply moving house. Peter Heron simply said "Holding Deposits are non refundable."

I sincerely hope the Oxford English Dictionary revises their definition of Estate Agents. Meanwhile, beware!!

P.S. Whilst I could have quoted the member of staff I dealt with. The big problem is their company policy.
What agent could do to change your mind?
If by "Would you use the agent again" you mean Peter Heron, then absolutely not. If you are referring to http://www.allagents.co.uk", then definitely yes. These despicable practices should be made public to stop others getting shafted.
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By: ashley
Aug 16, 2012
Thank you for your feedback. Having looked into this matter; I've been advised by my Lettings Team that you withdrew your interest in this property and as per our "holding deposit" agreement duly signed by yourselves, the deposit you paid was non refundable. Having removed the property from the lettings market whilst we obtained references and conducted a credit report in readiness of your tenancy; a lot of work had been carried out by our team and the fact you were unable to differentiate between Sunderland and County Durham prior to paying the holding deposit in the first place was unfortunate. I hope you've now found a suitable property.

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Latest Reviews

View all Reviews 32
25th Mar 2022
reviewed by 'Byrons'
“I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone ......”
13th Oct 2020
reviewed by 'Jesca'
“Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for ......”
6th Jun 2020
reviewed by 'Patrick'
“Outstanding serviceI can not speak highly enough of this company and the service they provide as a letting agent. Very ......”
18th Dec 2019
reviewed by 'David'
“Excellent ServiceChloe was very fast in getting back to me and helping me with my enquiriesDefinitely recommend using Peter Heron ......”
8th May 2019
reviewed by 'Hamiltons'
“On the day Peter Heron were supposed to come out and value our home they called to check they didn't ......”
6th Apr 2019
reviewed by 'Sam'
“It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Peter Heron Estate Agents
15 Sea Road
Sunderland
Tyne & Wear
SR6 9BS
0191 510 3323

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 100% £82,000 £135,000
Lettings 100% 99% £400 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 2 0 13 0 7 1 1 5
Areas covered
  • SR1
  • SR2
  • SR3
  • SR4
  • SR5
  • SR6
  • SR7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS Move With Us
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City Centre Branch, SR1
Fulwell Branch, SR6

“I have never experienced such real quality se......”

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Mar 25,2022
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Ashley
By: 'Byrons'
Mar 25,2022
0 people found
this helpful
I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont ...
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“Helpful, efficient staff...”

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Oct 13,2020
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Peter
By: 'Jesca'
Oct 13,2020
0 people found
this helpful
Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service....
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“Outstanding serviceI can not speak highly en......”

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Jun 06,2020
Minithumbup
By: 'Patrick'
Jun 06,2020
0 people found
this helpful
Outstanding service I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future ...
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“Excellent ServiceChloe was very fast in get......”

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Dec 18,2019
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Chloe
By: 'David'
Dec 18,2019
0 people found
this helpful
Excellent Service Chloe was very fast in getting back to me and helping me with my enquiries Definitely recommend using Peter Heron to anyone...
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“Don't use them...”

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May 08,2019
Minithumbdown
By: 'Hamiltons'
May 08,2019
2 people found
this helpful
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want ...
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N/A
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“Outstanding Service...”

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Apr 06,2019
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Lucy
By: 'Sam'
Apr 06,2019
0 people found
this helpful
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would recommend....
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Comment on agent fees
Good
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“I have just completed my house sale with Peter Heron. ......”

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Nov 08,2017
Minithumbup
By: 'Margaret'
Nov 08,2017
0 people found
this helpful
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron ...
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Comment on agent fees
Peter Heron not the cheapest but like every thing if you want the best you have to pay
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“Have received excellent service from Peter Heron, in particular, Victoria, ......”

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Mar 09,2017
Minithumbup
By: 'Kate'
Mar 09,2017
0 people found
this helpful
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended. Kath Palmer....
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Comment on agent fees
Fair.
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By: victoria
Apr 28, 2017
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Thanks for much for taking the time to leave the review Kath, it's been great sourcing your last couple of tenants - best of luck with everything! Victoria ...

“I 've never experience worst costumer service in my life. ......”

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Mar 01,2017
Minithumbdown
By: 'Vasiliki'
Mar 01,2017
2 people found
this helpful
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a ...
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By: Victoria
Apr 28, 2017
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This is not a platform we use regularly so I am surprised to see your review, especially given the fact I emailed you the following the day we spoke on the phone; Hello Vasia, Thank you for your email and the opportunity to address your concerns and hopefully mend your opinion of Peter Heron Residential Sales and Lettings. As I understand the events of today are as follows; You called in and spoke with myself relating to the bond negotiations you and your partner had with Lizi yester ...

“Lynsey and all at Peter Heron's were a really big ......”

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Jan 17,2017
Minithumbup
By: 'Janet'
Jan 17,2017
1 people found
this helpful
Lynsey and all at Peter Heron's were a really big help. The house was sold ever so well even and though I live in Siena in Italy I was able to keep right up to date will the sale. Lynsey responded so quickly and clearly ...
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“Lynsey McConnell in the Sea Road branch has been absolutely ......”

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Dec 03,2015
Minithumbup
By: 'Mr'
Dec 03,2015
0 people found
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Lynsey McConnell in the Sea Road branch has been absolutely fantastic from start to finish. Lynsey kept me updated throughout the process and nothing was too much trouble. Lynsey was curtious and polite at all times and is an asset to the company....
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Comment on agent fees
The agents price was very fair compared to the competitors
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“Trying to buy a house for sale via Peter Heron ......”

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Jul 03,2015
Minithumbdown
By: 'aliton'
Jul 03,2015
5 people found
this helpful
Trying to buy a house for sale via Peter Heron has been a nightmare. They must be the worst estate agent in the UK . Totally unreliable in terms of returning calls and updating the buyer. If I was ever to sell a house Peter Heron ...
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“When the representative of Peter Herron first came to my ......”

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Mar 07,2014
Minithumbup
By: 'Graham'
Mar 07,2014
0 people found
this helpful
When the representative of Peter Herron first came to my property I was a little disappointed at the estimation of value. It was far lower than my expectations and so asked for the property to be sold at £10,000 above the valuation price. The property in ...
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“The Sea Road branch were great. If I had any ......”

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Feb 28,2014
Minithumbup
By: 'Gemma'
Feb 28,2014
1 people found
this helpful
The Sea Road branch were great. If I had any questions I didn't hesitate to ring them or pop in to the branch. I was made to feel relaxed and comfortable talking to them. I would use them again and would recommend them to friends ...
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“I bought a property through this estate agents and although ......”

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Feb 05,2014
Minithumbup
By: 'Louise'
Feb 05,2014
2 people found
this helpful
I bought a property through this estate agents and although the completion took longer than anticipated, through no-ones fault, i cannot stress enough how helpful Lynsey was throughout the process. This was my first property that i was buying and when i wasnt sure of ...
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“I would just like to thank you Lynsey for all ......”

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Jan 29,2014
Minithumbup
By: 'Linda'
Jan 29,2014
2 people found
this helpful
I would just like to thank you Lynsey for all of your help and the professional service provided by yourself and the company. Thank you so much. Kindest Regards Linda Straughan...
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“initial meetings were professionally handled . access to partner as well ......”

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Jan 10,2014
Minithumbup
By: 'peter'
Jan 10,2014
2 people found
this helpful
initial meetings were professionally handled . access to partner as well as staff was good during sales process for advice / assistance . we were regularly kept up to date about progress , statements giving details of viewings/people who have expressed interest . advice given during the offer process ...
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“Lynsey was extremely helpful whenever I called she always as ......”

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Dec 12,2013
Minithumbup
By: 'Leanne'
Dec 12,2013
2 people found
this helpful
Lynsey was extremely helpful whenever I called she always as things chased up straight away And always called me back (usually within minutes). Would not hesitate to recommend or use peter heron again. Lynsey is a credit to peter heron :)...
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“The agent arranged the viewing of the property. They also ......”

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Dec 12,2013
Minithumbup
By: 'Stephen'
Dec 12,2013
2 people found
this helpful
The agent arranged the viewing of the property. They also informed the seller of the offer for the property and informed me of acceptance of the offer. The agent passed on the particulars to my solicitors. The agent chased up queries with the seller and ...
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“Becky was very helpfull during the purchase of the above ......”

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Dec 11,2013
Minithumbup
By: 'David'
Dec 11,2013
2 people found
this helpful
Becky was very helpfull during the purchase of the above property. Being a bank repocession we needed to be instructed during the short time scale we had available (2 weeks ) in order to exchage contracts on time and pick up the keys as earlly as possible ...
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“Provided solid advice and kept us up to date throughout ......”

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Dec 06,2013
Minithumbup
By: 'Anonymous'
Dec 06,2013
3 people found
this helpful
Provided solid advice and kept us up to date throughout the sale. The sale moved quickly and with the right amount of contact...
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“Excellent service from the Peter Heron team. Becky kept in ......”

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Dec 02,2013
Minithumbup
By: 'Matt'
Dec 02,2013
2 people found
this helpful
Excellent service from the Peter Heron team. Becky kept in touch all the way through the process and was always very quick to answer any queries and very helpful. The team were helpful prior to viewing the property we bought right the way through to ...
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“Superb service from Becky and the team at Peter Heron. ......”

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Dec 02,2013
Minithumbup
By: 'Mrs'
Dec 02,2013
3 people found
this helpful
Superb service from Becky and the team at Peter Heron. They made selling our house easy and kept us informed every step of the way. I have no hesitation in recommending their services....
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By: Ashley O'Carroll, Managing Director
Dec 04, 2013
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Thank you for the review, it's great to hear from you and we're very pleased you chose us to sell your home! I'm so glad Becky and the team were able to help you and I've passed on your kind words. ...

“Our dealings with Peter Heron didn't get off to the ......”

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Jan 27,2013
Minithumbup
By: 'Andrew'
Jan 27,2013
3 people found
this helpful
Our dealings with Peter Heron didn't get off to the best of starts when we made initial telephone contact after spotting a house we were very keen on in advert in local paper. We wanted to make an appointment to view an unoccupied house and ...
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“I was very happy with the service I received from ......”

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Dec 20,2012
Minithumbup
By: 'Kevin'
Dec 20,2012
3 people found
this helpful
I was very happy with the service I received from the Sea Road branch Peter Heron, everything went smoothly and I would definately recommend them in the future....
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By: Dean Fraser
Nov 15, 2013
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Hi Kevin, Thank you for your kind comments. We pride ourselves in our commitment to everyone we work with from buyers, sellers, landlords and tenants and we're thrilled we could have helped you. Thanks, Peter Heron Residential Sales & Lettings ...

“I was exteremly happy with the service we recieved from ......”

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Dec 12,2012
Minithumbup
By: 'Mrs'
Dec 12,2012
1 people found
this helpful
I was exteremly happy with the service we recieved from Lynsey @ Peter Heron during the sale of our property, we would use them again in the future to sell. Mrs H...
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By: Dean Fraser
Nov 15, 2013
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Hi Mrs H, Thank you for your kind comments. We're very pleased that Lynsey was able to help sell your home. We wish you all the best and if you ever need any assistance, please feel free to give us a call. Thanks, Peter Heron Residential Sales & Lettings ...

“Dealt with them a couple of years ago. We specifically ......”

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May 10,2012
Minithumbdown
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Peter
By: 'James'
May 10,2012
4 people found
this helpful
Dealt with them a couple of years ago. We specifically requested a property to rent in Sunderland because my disabled wife has all of her care provided by Sunderland. We were shown what seemed to be an ideal property so we promptly paid a deposit. ...
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What agent could do to change your mind?
If by "Would you use the agent again" you mean Peter Heron, then absolutely not. If you are referring to http://www.allagents.co.uk", then definitely yes. These despicable practices should be made public to stop others getting shafted.
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By: ashley
Aug 16, 2012
View all comments (1)
Thank you for your feedback. Having looked into this matter; I've been advised by my Lettings Team that you withdrew your interest in this property and as per our "holding deposit" agreement duly signed by yourselves, the deposit you paid was non refundable. Having removed the property from the lettings market whilst we obtained references and conducted a credit report in readiness of your tenancy; a lot of work had been carried out by our team and the fact you were unable to differentiate betw ...

“Becky and all the girls at the Fulwell branch did ......”

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Feb 04,2012
Minithumbup
By: 'H'
Feb 04,2012
3 people found
this helpful
Becky and all the girls at the Fulwell branch did a fantastic job selling our house. They were very proactive with viewings and feedback and always friendly and professional. Even though the market was moving slowly, they were always busy booking viewings and generating interest. ...
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“Empty property for 3 weeks without tenant thru another agent. Used ......”

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Dec 31,2011
Minithumbup
By: 'J'
Dec 31,2011
4 people found
this helpful
Empty property for 3 weeks without tenant thru another agent. Used Peter Heron and they found a tenant in 1 day. Brilliant - defo use again!!...
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By: Peter Heron Team
Nov 15, 2013
View all comments (1)
Hi J Pierce, Thank you for your review. Our lettings team here are thrilled that they were able to help you find a tenant, and in such short time as well! We do our best to maintain our very short void period so that landlords can find tenants quickly but also that tenants can find their new home quick and without hassle! If you're ever in need of finding tenants or property management services, we'd love to be able to help you again. Thanks, Peter Heron Residential Sales & Lettings ...

“We have had nothing but problems with Peter Heron, some ......”

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May 04,2011
Minithumbdown
By: 'the'
May 04,2011
3 people found
this helpful
We have had nothing but problems with Peter Heron, some of there staff are down right rude. It's just a shame that most of the houses are on with them to be honest because if they were on with two venders I woulden't be going ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:12 PM 24/02/2015 by Dean Fraser

Awards won by Peter Heron Estate Agents, Sunderland SR6 9BS



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