Dealt with them a couple of years ago. We specifically requested a property to rent in Sunderland because my disabled wife has all of her care provided by Sunderland. We were shown what seemed to be an ideal property so we promptly paid a deposit. We shortly found it was actually in Durham and that we\'d have to rebuild the whole care system with Durham instead of Sunderland. Believe me, this would be more of a challenge than simply moving house. Peter Heron simply said "Holding Deposits are non refundable."
I sincerely hope the Oxford English Dictionary revises their definition of Estate Agents. Meanwhile, beware!!
P.S. Whilst I could have quoted the member of staff I dealt with. The big problem is their company policy.
What agent could do to change your mind?
If by \"Would you use the agent again\" you mean Peter Heron, then absolutely not.
If you are referring to http://www.allagents.co.uk\", then definitely yes. These despicable practices should be made public to stop others getting shafted.