“They are very nice to until you sign that contract (......”
1 Star Review
Apr 19,2017
By:
'Ijuatwanttosellmyhouse'
Apr 19,2017
Branch: Bolton, 32-34 Churchgate
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: M46
Branch: Bolton, 32-34 Churchgate
Sales (as a Vendor)
Postcode: M46
3
people found
this helpful
They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible.
When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'.
I want out of my contract and they are all ignoring me. They move all your stuff to take pictures and don't put it back, it was a rushed job. The listing on rightmove was wrong and it failed to appear on zoopla.
I've tried countless times to communicate with them, head office and the manger and they ignore my calls, texts and emails.
2 weeks later and no one will answer my questions regarding my contact. Absolutely terrible and very unprofessional.
I want to move forward with an agent I have confidence and trust in and I can't because of Farrel Heyworth.
I would advise anyone who are thinking of going with them not too.
Comment on agent fees
Over priced.
3
people found
this helpful
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My partner and I was told that after 28 days if there's no sale there's no fee with the right to cancel. But the fine print of the contract (and worded terribly) means 20 weeks plus 28 days (it took the manager 2 weeks to explain this to me). The sales guy sat in my front room, did not explain the contract and asked me for a 'quick signiture'. As part of my complaint I wanted the cancellation fee to be removed but I was told 'I'm making excuses as leverage to exit the contract'.
Can someone please advice me how to pay the fee to finalise the cancellation. It's been 20 days since I've cancelled and that's 20 days delaying my house being sold.
I've had to get in touch with the property ombudsman because I'm getting nowhere and hopefully they will take my complaint more seriously.