0% sales valuation accuracy
0% sales fee satisfaction
Feb 23,2017
Feb 23,2017
4
people found
this helpful
this helpful
I booked a viewing with Fussells for a house in Caerphilly for the next day.
I telephoned to let them know I was running 15 mins late and was met by a rude abrupt sales negotiator*.
First she said I hadn't booked a viewing at all, then when she managed to find the scrap of paper on a desk somewhere, she then said yes I have found it but you should have been there yesterday, today is Thursday I replied no today is Wednesday and I am near Caerphilly for the viewing. She then said oh yeh it is Wednesday, anyway the house sold weeks ago and we sent you a text yesterday to cancel the viewing (No text received) I asked to speak to the manager, *who then broke out into a heated shouting match at me down the phone, which ended in her slamming down the phone on me. I then telephoned and manged to speak to someone more polite, who did apologise. Apology not accepted I am now hear writing this review. Fussells I will bypass any house you have for sale in future and pass on the word about how your staff talk and treat customers. This is a classic example of they are not interested in people when a buyer has been found and you can go to hell now. I would have left no stars if this was an option.
I telephoned to let them know I was running 15 mins late and was met by a rude abrupt sales negotiator*.
First she said I hadn't booked a viewing at all, then when she managed to find the scrap of paper on a desk somewhere, she then said yes I have found it but you should have been there yesterday, today is Thursday I replied no today is Wednesday and I am near Caerphilly for the viewing. She then said oh yeh it is Wednesday, anyway the house sold weeks ago and we sent you a text yesterday to cancel the viewing (No text received) I asked to speak to the manager, *who then broke out into a heated shouting match at me down the phone, which ended in her slamming down the phone on me. I then telephoned and manged to speak to someone more polite, who did apologise. Apology not accepted I am now hear writing this review. Fussells I will bypass any house you have for sale in future and pass on the word about how your staff talk and treat customers. This is a classic example of they are not interested in people when a buyer has been found and you can go to hell now. I would have left no stars if this was an option.
Comment on agent fees
Bad
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Latest Reviews
10th Mar 2017
reviewed by 'Andrew'
23rd Feb 2017
reviewed by 'AVOID'
4th Apr 2012
reviewed by 'Guest867'
15th Aug 2008
reviewed by 'No2fussells'
Opening Hours
Address
Fussells Estate Agents
6 Market Street
Caerphilly
County Borough
CF83 1NX
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £145,000 | £145,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Apr 19,2021
Apr 19,2021
2
people found
this helpful
this helpful
Minus 100 stars. This company's Lettings side of the business is totally irresponsible, takes the side of violent tenants while it is the house owner who pays them every month to look after the house owners interest. I am not a professional landlord, we are talking ...
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Apr 18, 2023
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(1)
I know the person who wrote the poor review and can confirm everything she says, the house was lovely but after the Fussells tenant it was not even safe to live in. It was totally wrecked and Ruined and uninhabitable. ...
Mar 10,2017
Mar 10,2017
3
people found
this helpful
this helpful
DO NOT SELL THROUGH FUSSELLS! Appalling customer service.
Our house key was with another agent for over a week No Body noticed it wasn't returned!
Constantly having to contact them for updates, we were ignored most of the time. The Worst estate agent I've ever ...
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Comment on agent fees
Low fees which are good but YOU GET WHAT YOU PAY FOR
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Feb 23,2017
Feb 23,2017
4
people found
this helpful
this helpful
I booked a viewing with Fussells for a house in Caerphilly for the next day.
I telephoned to let them know I was running 15 mins late and was met by a rude abrupt sales negotiator*.
First she said I hadn't booked a viewing at all, ...
read full review
read full review
Comment on agent fees
Bad
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Apr 04,2012
Apr 04,2012
11
people found
this helpful
this helpful
I was renting a property through fussells, when i decided to leave Mrs fussell turned very rude and unprofessional. Would Never rent a property through them again!!...
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Aug 15,2008
Aug 15,2008
6
people found
this helpful
this helpful
They were very poor at communicating with me. I had to do all the chasing. They were very slow and inefficient. Their research on my property was poor. I would not use them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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