“I booked a viewing with Fussells for a house in ......”
1 Star Review
Feb 23,2017
By:
'AVOID'
Feb 23,2017
Branch: Caerphilly, 6 Market Street
Services: Sales (Prospective customer)
Sold price: £145000
Would you recommend?: No
Postcode: CF83
Branch: Caerphilly, 6 Market Street
Sales (Prospective customer)
Sold price: £145000
Postcode: CF83
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people found
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I booked a viewing with Fussells for a house in Caerphilly for the next day.
I telephoned to let them know I was running 15 mins late and was met by a rude abrupt sales negotiator*.
First she said I hadn't booked a viewing at all, then when she managed to find the scrap of paper on a desk somewhere, she then said yes I have found it but you should have been there yesterday, today is Thursday I replied no today is Wednesday and I am near Caerphilly for the viewing. She then said oh yeh it is Wednesday, anyway the house sold weeks ago and we sent you a text yesterday to cancel the viewing (No text received) I asked to speak to the manager, *who then broke out into a heated shouting match at me down the phone, which ended in her slamming down the phone on me. I then telephoned and manged to speak to someone more polite, who did apologise. Apology not accepted I am now hear writing this review. Fussells I will bypass any house you have for sale in future and pass on the word about how your staff talk and treat customers. This is a classic example of they are not interested in people when a buyer has been found and you can go to hell now. I would have left no stars if this was an option.
Comment on agent fees
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