Hi Julia,
Aside from the fact that everybody you can speak to outside your industry agrees that asking someone to pay for one months rent when you don't live at the property is morally wrong, therefore this agreement should have always happened. You have completely disregarded the issues we were reporting to your company for the previous 12 months with absolutely no action taken in regards to the damp and the sofas.
If any of your other tenants go through something similar, I hope you treat them with more respect then you did us.

Hi Sophie,

Sorry to hear that your feel you did not receive a good treatment from Tiger property. When you gave in your one months notice it wasn't the correct notice procedure and so we shouldn't have accepted this. We did however come to an arrangement which allowed you to move out at your preferred time. I understand that you had problems with one specific member of staff to whom was only following procedure. I then spoke to you at great length and you thanked me for being so helpful on many occasions and so its a shame that you have also not listed the positives. I still believe we answered all of your questions quickly and we are very proud of our customer service, but I will look to make improvements if this isn't 100%. Thank you for your feedback and good luck with the move.