75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Apr 15,2009
Apr 15,2009
1
people found
this helpful
this helpful
Rarely informed me what was happening with my property. Nine months went by without any information from agent, that despite the tenant getting two months behind in rent. Repeated requests for information were simply ignored. Financial checks were supposedly done (saw no record of this despite repeated requests) and information about tenant was not shared with us, the landlord until the papers were signed and I was stuck with a tenant who had difficult paying the rent. Did not follow through on our requests and instructions. Never sent us monthly statements, that despite agreeing to do so as per the signed contract. Worked on tenant's behalf rather than mine, the landlord, that despite the fact that I was paying her. The only reason I did not give her a "terrible" rating is because she was quite on the ball to fix things in the house when the tenant requested. I would not recommend this agent to anyone!
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Latest Reviews
3rd Mar 2022
reviewed by 'Lindsey Halls'
12th Nov 2019
reviewed by 'Olga'
27th Aug 2019
reviewed by 'Kevin'
11th Apr 2017
reviewed by 'Spellman'
Opening Hours
Address
Jane Thorne Residential
51 Church Hill Road
Barnet
Greater London
EN4 8SY
020 8441 7711
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £0 | £0 |
| Lettings | 100% | 86% | £825 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 03,2022
Mar 03,2022
0
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Professional and knowledgeable staff. Laura was professional from start to finish. Highly recommend. First class service. I am happy landlord....
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Mar 03,2022
Mar 03,2022
0
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I just wanted to write a few words about Laura Smith. When I first spoke with Laura I was going through a lot of stuff and had no idea about private renting. She was so incredibly helpful, patient and kind. It truly was an absolute ...
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Nov 12,2019
Nov 12,2019
0
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I remember when I called Jane Thorne, Jillian picked up and was very prompt in arranging a viewing. On the day of the viewing, as I heading back from work, I struggled with some transport and phone issues so was running late but Jilian kindly ...
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Aug 27,2019
Aug 27,2019
1
people found
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this helpful
I believe in divine intervention and when I first spoke to Ms Jillian Patterson on the phone, when I was at a very low point in my life , she was so nice, friendly and very professional. She gave me for humanity !! Many thanks again for ...
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Aug 27, 2019
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Thank you Kevin, and thank you for being so organised, much appreciated for your lovely comment. I trust you will be happy in your new home ...
Aug 25,2017
Aug 25,2017
0
people found
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Jillian was very helpful and understanding and very informative, she helped me complete my paperwork and explain everything to me...
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Comment on agent fees
Very reasonable the cheapest I've come across
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Apr 11,2017
Apr 11,2017
0
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I am a roofing contractor and do work for Jane Thorne Residential. They are a professional company and always pay me promptly. I would highly recommend this establishment....
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Apr 03,2017
Apr 03,2017
0
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Fantastic Agency. Laura I could not fault she helped my move go so smoothly a real asset to Jane Thorne Residential. Thank you...
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Comment on agent fees
Good
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Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
Dealt with Jane Thorne directly for a flat rental and found her to be thoroughly unprofessional and lacking in common courtesy. Even though she was the one providing the service, she acted as though she was doing us a favour throughout and could barely manage ...
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What agent could do to change your mind?
Learn some basic customer service and social skills, and treat her customers with a touch more respect.Attached Filesnbsp;
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Apr 15,2009
Apr 15,2009
1
people found
this helpful
this helpful
Rarely informed me what was happening with my property. Nine months went by without any information from agent, that despite the tenant getting two months behind in rent. Repeated requests for information were simply ignored. Financial checks were supposedly done (saw no record of this ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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