75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
Dealt with Jane Thorne directly for a flat rental and found her to be thoroughly unprofessional and lacking in common courtesy. Even though she was the one providing the service, she acted as though she was doing us a favour throughout and could barely manage to be civil when meeting. Basic information regarding the property location or meetings times were vague at best, and she was positively when she eventually turned up. I would never use the service of this estate agent again and would not recommend.
What agent could do to change your mind?
Learn some basic customer service and social skills, and treat her customers with a touch more respect.Attached Filesnbsp;
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Latest Reviews
3rd Mar 2022
reviewed by 'Lindsey Halls'
12th Nov 2019
reviewed by 'Olga'
27th Aug 2019
reviewed by 'Kevin'
11th Apr 2017
reviewed by 'Spellman'
Opening Hours
Address
Jane Thorne Residential
51 Church Hill Road
Barnet
Greater London
EN4 8SY
020 8441 7711
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £0 | £0 |
| Lettings | 100% | 86% | £825 | £1,475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 03,2022
Mar 03,2022
0
people found
this helpful
this helpful
Professional and knowledgeable staff. Laura was professional from start to finish. Highly recommend. First class service. I am happy landlord....
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Mar 03,2022
Mar 03,2022
0
people found
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I just wanted to write a few words about Laura Smith. When I first spoke with Laura I was going through a lot of stuff and had no idea about private renting. She was so incredibly helpful, patient and kind. It truly was an absolute ...
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Nov 12,2019
Nov 12,2019
0
people found
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I remember when I called Jane Thorne, Jillian picked up and was very prompt in arranging a viewing. On the day of the viewing, as I heading back from work, I struggled with some transport and phone issues so was running late but Jilian kindly ...
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Aug 27,2019
Aug 27,2019
1
people found
this helpful
this helpful
I believe in divine intervention and when I first spoke to Ms Jillian Patterson on the phone, when I was at a very low point in my life , she was so nice, friendly and very professional. She gave me for humanity !! Many thanks again for ...
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Aug 27, 2019
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(1)
Thank you Kevin, and thank you for being so organised, much appreciated for your lovely comment. I trust you will be happy in your new home ...
Aug 25,2017
Aug 25,2017
0
people found
this helpful
this helpful
Jillian was very helpful and understanding and very informative, she helped me complete my paperwork and explain everything to me...
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Comment on agent fees
Very reasonable the cheapest I've come across
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Apr 11,2017
Apr 11,2017
0
people found
this helpful
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I am a roofing contractor and do work for Jane Thorne Residential. They are a professional company and always pay me promptly. I would highly recommend this establishment....
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Apr 03,2017
Apr 03,2017
0
people found
this helpful
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Fantastic Agency. Laura I could not fault she helped my move go so smoothly a real asset to Jane Thorne Residential. Thank you...
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Comment on agent fees
Good
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Oct 20,2014
Oct 20,2014
5
people found
this helpful
this helpful
Dealt with Jane Thorne directly for a flat rental and found her to be thoroughly unprofessional and lacking in common courtesy. Even though she was the one providing the service, she acted as though she was doing us a favour throughout and could barely manage ...
read full review
read full review
What agent could do to change your mind?
Learn some basic customer service and social skills, and treat her customers with a touch more respect.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 15,2009
Apr 15,2009
1
people found
this helpful
this helpful
Rarely informed me what was happening with my property. Nine months went by without any information from agent, that despite the tenant getting two months behind in rent. Repeated requests for information were simply ignored. Financial checks were supposedly done (saw no record of this ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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