Burton On Trent, Burton-on-Trent, DE14
4.4/5, 93 reviews
87% recommended
33% sales valuation accuracy
75% sales fee satisfaction



Property Features


“WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL ......”

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Sep 30,2016
Minithumbup
By: 'Average'
Sep 30,2016
3 people found
this helpful
WARNING TO PEOPLE LOOKING FOR A RENTAL PROPERTY VIA BURCHELL EDWARDS!!!These rip off merchants charge you £120 checkout fee from your deposit when you move out! They also blamed us for not looking after the property and letting the damp in! Charged us £300 for cleaning!!??? I have spent all day together with my sister to clean every corner of the rotten house. Poor management of property. Damp in every corner of the house. Dehumidifier on a full blast not helped. Letting the fresh air for at least 12 hours a day did not help either. Builders sent by the estate agent done half a job and left because they have not paid them! Cost me £420 off my deposit to a bunch of crooks at Burchell Edwards! Watch Burton mail soon! I am also contacting shelter to report your unfair practices!
Comment on agent fees
BAAAD. Charge you a secret/hidden checkout fee (???!!!!) when you move out. Bunch of crooks!
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Opening Hours
Address

Burchell Edwards
Britannia HouseStation Street
Burton-on-Trent
Staffordshire
DE14 1AN
01283 530 169

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 75% £135,000 £225,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 36 5 0 0 1 0 5 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Property was filthy upon moving in. Repairs w......”

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Apr 06,2020
Minithumbdown
By: 'Alexander'
Apr 06,2020
1 people found
this helpful
Property was filthy upon moving in. Repairs were not carried out that were to make the property safe. Ie electric wires were exposed. Upon leaving during corona issue. They expected me to walk an hour to deliver keys as their current store on my doorstep ...
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“Zero stars is well deserved....AVOID!...”

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Oct 08,2019
Minithumbdown
By: 'Gemma'
Oct 08,2019
1 people found
this helpful
I had the misfortune of renting a property from Burchell Edwards Burton on Trent in April 2019 to May 2019. From start to finish the experience was one of the worst of my life. Upon receiving the keys the property was absolutely filthy - definitely not fit ...
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“Amazing experience from walking through the d......”

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Aug 16,2019
Minithumbup
By: 'Alastair'
Aug 16,2019
0 people found
this helpful
Amazing experience from walking through the door and agent dealing with the buying of the house Also mortgage adviser used amazing helping in smooth purchase have already recommended to others...
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“Alexander Orme...”

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Jul 02,2019
Minithumbdown
Alex
By: 'Philip'
Jul 02,2019
0 people found
this helpful
Alex always helpful and proffesional. Any issues communicated too me quickly and resolved well between us. Only reason im leaving Burchwell Edward's is couldn't find me a tenant unfortunately with the time i had. Gladly recommended Alex ....
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“always efficient...”

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May 29,2019
Minithumbup
Alexander
By: 'CJ'
May 29,2019
0 people found
this helpful
Alex always kept me informed and updated, extremely efficient, I would recommend their service to all and everyone wherever you are...
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Comment on agent fees
you pay for what you get and I had peace of mind with Burchell Edwards looking after my property
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“Already written review...”

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May 24,2019
Minithumbup
Tara
By: 'E'
May 24,2019
0 people found
this helpful
I would like to draw your attention to Tara Shipley. In my opinion she is a valuable member of your team. I had already spoken to someone regarding £102 being put into my account. Nothing had been done , until I spoke to Tara, who chased the ...
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“DO NOT USE THIS AGENCY...”

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May 11,2019
Minithumbdown
Paul
By: 'Tenant'
May 11,2019
1 people found
this helpful
DO NOT USE! This agency was an absolute nightmare with rude staff members! We rented a property for 800pound a month and for what? Nothing. This agency will allow you to live in an un-safe property with ceilings falling through, black mould and without appliances ...
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Comment on agent fees
Bad
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“Rent Cllection to Managment Service...”

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May 08,2019
Minithumbup
Paul
By: 'RajiK'
May 08,2019
0 people found
this helpful
Previously I had a rent only collection agreement, however now I have moved the full management service, This is solely down to Paul. When my tenants were leaving my property it was unfortunate timing as my dad had just passed away. This was a very ...
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Comment on agent fees
Agents fees were as expected - good.
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“Excellent Service...”

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May 08,2019
Minithumbup
Bradley
By: 'Ingrid'
May 08,2019
0 people found
this helpful
I am happy to say Thank you to Bradley for all his help. He always listened and took care of sorting out any issues or questions I had. Bradley is an excellent and highly recommended representative of this company. So, make sure you treat him ...
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Comment on agent fees
Good
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“Tara Shipley, customer service...”

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May 02,2019
Minithumbup
Tara
By: 'Geoffrey'
May 02,2019
0 people found
this helpful
Tara is pleasant and attentive. She listens and takes care to understand. Tara is a brilliant communicator, and follows up on any issue to ensure a satisfactory conclusion. Tara is an excellent representative of your organisation....
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Comment on agent fees
Not applicable
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“Very helpful, quick and informative...”

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Mar 13,2019
Minithumbup
Bradley
By: 'Jenny'
Mar 13,2019
0 people found
this helpful
Bradley was brilliant, quick and very helpful. He kept me updated with what was going on with my deposit and did all he could to make it as smooth and quick as possible....
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“Deposit return...”

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Feb 14,2019
Minithumbup
Bradley
By: 'Lindsey'
Feb 14,2019
0 people found
this helpful
I had been trying to get my deposit back for a while and Bradley chased it for me. He always replied and resolved it quickly for me. I have dealt with various other people at Burchell Edwards and felt let down and ignored, Bradley has ...
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“Excellent Property Co-ordinator...”

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Jan 28,2019
Minithumbup
DAVID
By: 'Shuyin'
Jan 28,2019
0 people found
this helpful
Having let out my property with agent management for a few years, I was thinking whether it is time to manage it myself. Glad I didn't, my property co-ordinator David who started looking after my property in May 2018 has been absolutely fantastic. There have been ...
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Comment on agent fees
Fair
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“Relief...”

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Jan 28,2019
Minithumbup
Bradley
By: 'PatrickBrum'
Jan 28,2019
0 people found
this helpful
I work full time and also have buy to let property managed by Burchell Edwards. Bradley has helped me with his professional manner, understanding of tenants needs and my responsibilities as a landlord. He is very knowledgeable about the intricacies of managing tenants and my ...
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Comment on agent fees
Fair
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“Assist remove tennant...”

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Jan 21,2019
Minithumbup
Emma-Jane
By: 'Martin'
Jan 21,2019
0 people found
this helpful
Emma has provided a first class service, prompt, polite and very knowledgable in all her emails, I am extremely happy with the service...
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Comment on agent fees
No fees as I'm a life time member
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“Excellent service!...”

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Jan 03,2019
Minithumbup
Luke
By: 'AB'
Jan 03,2019
0 people found
this helpful
Luke handled my query in an absolutely outstanding manner represented the Burchell Edwards company in an excellent manor! His phone skills and problem solving skills are flawless!...
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Comment on agent fees
Fees were no
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“I'm very pleased with them, they provide great service...”

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Nov 13,2018
Minithumbup
DAVID
By: 'Tamas'
Nov 13,2018
0 people found
this helpful
They helped us in everything so we are very pleased with the service they provided. Helpful and friendly people. I would highly recommend them....
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“Excellent service...”

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Oct 13,2018
Minithumbup
Coral
By: 'Coral'
Oct 13,2018
0 people found
this helpful
Bradley is an excellent communicator and has solved all my problems with my property he is very patient and positive...
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Comment on agent fees
I would prefer to pay less
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“from a grateful tenant...”

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Sep 27,2018
Minithumbup
Bradley
By: 'emma'
Sep 27,2018
0 people found
this helpful
Following an horrendous incident at my property Bradley helped to get everything sorted and back to normal. It was a stressful few months but Bradley was always calm, even when I had lost the plot! He dealt with all the workmen which made things easier ...
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“End of tenancy...”

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Aug 14,2018
Minithumbup
Alexander
By: 'Victoria'
Aug 14,2018
0 people found
this helpful
After having a difficult time with the landlords Alex went up and above for us with ending our tenancy. Can't rate him enough!! Thank you Alex!...
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“Diligent and responsive...”

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Aug 14,2018
Minithumbup
Alexander
By: 'Sandra'
Aug 14,2018
0 people found
this helpful
As a landlord, I have had various dealings with a few members of Burchell Edwards staff. I would like to acknowledge the fact that Alexander Orme, the Property Co-ordinator at Gibralter House Burton on Trent is by far the most diligent, responsive and respectful of ...
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“Best Customer Service...”

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Aug 03,2018
Minithumbup
DAVID
By: 'Gail'
Aug 03,2018
0 people found
this helpful
I would like to express my gratitude to your staff member David Singh who has shown nothing but professionalism, politeness and always took the time to help with issues I had. Cannot fault his Customer Service which has been excellent throughout our correspondence. David is ...
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“Deposit Issues...”

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Jul 21,2018
Minithumbup
DAVID
By: 'Gareth'
Jul 21,2018
0 people found
this helpful
Excellent service . Very helpful and proactive . Job sorted . Not sure why you need twenty words when it is apparent that the customer is happy ....
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“Excellent...”

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Jul 12,2018
Minithumbup
Tabitha
By: 'Elaine'
Jul 12,2018
0 people found
this helpful
Tabitha could not have been more helpful. Very friendly and quick to come back to you and nothing is too much trouble....
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“Thank you...”

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Jun 24,2018
Minithumbup
DAVID
By: 'Rose'
Jun 24,2018
0 people found
this helpful
Thank you for all your hard work on my property recently with having to unfortunately vacate a property. it's greatly appreciated!...
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“Such helpful lovely people!...”

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Jun 07,2018
Minithumbup
Tabitha
By: 'Laura'
Jun 07,2018
0 people found
this helpful
Tabitha and Tara are two lovely ladies that went out of their way to help me, they stayed in contact called back when they said they would and we're just lovely and helpful every time I spoke to them. They made what could of been ...
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“Landlord Support...”

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May 30,2018
Minithumbup
DAVID
By: 'GMack'
May 30,2018
0 people found
this helpful
After several adverse property condition reports and associated damage, we decided to serve notice under Section 21 of the Housing act 1988. The support from Burchall Edwards and specifically David Singh, has been excellent in terms of communication, speed of response and coordination with 3rd parties - ...
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Comment on agent fees
respectable
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“I can't thank her enough!...”

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May 16,2018
Minithumbup
Tara
By: 'T'
May 16,2018
0 people found
this helpful
Tara Shipley has been helpful from the beginning. We did encounter several issues with our landlady and she has assisted us with kindness and professionalism. She is very quick to respond, very knowledgeable and polite. She is a great asset to the organisation. Thanks again!...
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By: Fiona Prescott
May 30, 2018
View all comments (1)
Very unprofessional, poor services and a big 'rip off'. Calls are never returned. They lie about monthly checks and allow tenants to breach contract ie having pets in property, repainting walls, stealing items left in the property etc. Stay away from Burchell Edwards. Staff gets changed so often, this agent is a joke. ...

“Not happy...”

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May 14,2018
Minithumbdown
By: 'Royr'
May 14,2018
1 people found
this helpful
I've been letting a property though Burchell Edwards for over a year now. I've never been happy with there service I've received, they never return calls, they don't do what they say they will. The format of their monthly statement is awful. And in my ...
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Comment on agent fees
They are higher then any other agent I use.
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“Excellent...”

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May 02,2018
Minithumbup
Adeeba
By: 'Elaine'
May 02,2018
0 people found
this helpful
Adeeba Asghar has always been very efficient and helpful with any of my requests and would always keep me informed....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Burchell Edwards, Burton-on-Trent DE14 1AN



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