“Property was filthy upon moving in. Repairs w......”
1 Star Review
Apr 06,2020
By:
'Alexander'
Apr 06,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Postcode: DE14
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Property was filthy upon moving in. Repairs were not carried out that were to make the property safe. Ie electric wires were exposed. Upon leaving during corona issue. They expected me to walk an hour to deliver keys as their current store on my doorstep ...
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“Zero stars is well deserved....AVOID!...”
1 Star Review
Oct 08,2019
By:
'Gemma'
Oct 08,2019
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: DE11
Lettings (as a Tenant)
Rent PCM: £575
Postcode: DE11
1
people found
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I had the misfortune of renting a property from Burchell Edwards Burton on Trent in April 2019 to May 2019.
From start to finish the experience was one of the worst of my life.
Upon receiving the keys the property was absolutely filthy - definitely not fit ...
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“Amazing experience from walking through the d......”
5 Star Review
Aug 16,2019
By:
'Alastair'
Aug 16,2019
Services: Sales (as a Buyer)
Sold price: £135000
Would you recommend?: Yes
Postcode: DE15
Sales (as a Buyer)
Sold price: £135000
Postcode: DE15
0
people found
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Amazing experience from walking through the door and agent dealing with the buying of the house
Also mortgage adviser used amazing helping in smooth purchase have already recommended to others...
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4 Star Review
Jul 02,2019
By:
'Philip'
Jul 02,2019
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NG22
Lettings (as a Landlord)
Postcode: NG22
0
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Alex always helpful and proffesional. Any issues communicated too me quickly and resolved well between us. Only reason im leaving Burchwell Edward's is couldn't find me a tenant unfortunately with the time i had. Gladly recommended Alex ....
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5 Star Review
May 29,2019
By:
'CJ'
May 29,2019
Services: Property Management
Would you recommend?: Yes
Postcode: NG16
Property Management
Postcode: NG16
0
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Alex always kept me informed and updated, extremely efficient, I would recommend their service to all and everyone wherever you are...
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Comment on agent fees
you pay for what you get and I had peace of mind with Burchell Edwards looking after my property
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“Already written review...”
5 Star Review
May 24,2019
By:
'E'
May 24,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE14
Lettings (as a Landlord)
Postcode: DE14
0
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I would like to draw your attention to Tara Shipley.
In my opinion she is a valuable member of your team.
I had already spoken to someone regarding £102 being put into my account. Nothing had been done , until I spoke to Tara, who chased the ...
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“DO NOT USE THIS AGENCY...”
1 Star Review
May 11,2019
By:
'Tenant'
May 11,2019
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: DE56
Lettings (as a Tenant)
Rent PCM: £775
Postcode: DE56
1
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DO NOT USE! This agency was an absolute nightmare with rude staff members! We rented a property for 800pound a month and for what? Nothing. This agency will allow you to live in an un-safe property with ceilings falling through, black mould and without appliances ...
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Comment on agent fees
Bad
1
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“Rent Cllection to Managment Service...”
5 Star Review
May 08,2019
By:
'RajiK'
May 08,2019
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: Yes
Postcode: B36
Lettings (as a Landlord)
Rent PCM: £750
Postcode: B36
0
people found
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Previously I had a rent only collection agreement, however now I have moved the full management service, This is solely down to Paul. When my tenants were leaving my property it was unfortunate timing as my dad had just passed away. This was a very ...
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Comment on agent fees
Agents fees were as expected - good.
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5 Star Review
May 08,2019
By:
'Ingrid'
May 08,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B24
Lettings (as a Tenant)
Postcode: B24
0
people found
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I am happy to say Thank you to Bradley for all his help. He always listened and took care of sorting out any issues or questions I had. Bradley is an excellent and highly recommended representative of this company. So, make sure you treat him ...
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Comment on agent fees
Good
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“Tara Shipley, customer service...”
5 Star Review
May 02,2019
By:
'Geoffrey'
May 02,2019
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: Yes
Postcode: B23
Lettings (as a Landlord)
Rent PCM: £525
Postcode: B23
0
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Tara is pleasant and attentive. She listens and takes care to understand. Tara is a brilliant communicator, and follows up on any issue to ensure a satisfactory conclusion. Tara is an excellent representative of your organisation....
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Comment on agent fees
Not applicable
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“Very helpful, quick and informative...”
5 Star Review
Mar 13,2019
By:
'Jenny'
Mar 13,2019
Services: Lettings (as a Tenant)
Rent PCM: £365
Would you recommend?: Yes
Postcode: DE5
Lettings (as a Tenant)
Rent PCM: £365
Postcode: DE5
0
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Bradley was brilliant, quick and very helpful. He kept me updated with what was going on with my deposit and did all he could to make it as smooth and quick as possible....
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2 Star Review
Feb 14,2019
By:
'Lindsey'
Feb 14,2019
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: DE55
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DE55
0
people found
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I had been trying to get my deposit back for a while and Bradley chased it for me. He always replied and resolved it quickly for me. I have dealt with various other people at Burchell Edwards and felt let down and ignored, Bradley has ...
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“Excellent Property Co-ordinator...”
5 Star Review
Jan 28,2019
By:
'Shuyin'
Jan 28,2019
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: B28
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: B28
0
people found
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Having let out my property with agent management for a few years, I was thinking whether it is time to manage it myself. Glad I didn't, my property co-ordinator David who started looking after my property in May 2018 has been absolutely fantastic. There have been ...
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Comment on agent fees
Fair
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5 Star Review
Jan 28,2019
By:
'PatrickBrum'
Jan 28,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B24
Lettings (as a Landlord)
Postcode: B24
0
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I work full time and also have buy to let property managed by Burchell Edwards. Bradley has helped me with his professional manner, understanding of tenants needs and my responsibilities as a landlord. He is very knowledgeable about the intricacies of managing tenants and my ...
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Comment on agent fees
Fair
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“Assist remove tennant...”
5 Star Review
Jan 21,2019
By:
'Martin'
Jan 21,2019
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: B77
Lettings (as a Landlord)
Rent PCM: £550
Postcode: B77
0
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Emma has provided a first class service, prompt, polite and very knowledgable in all her emails, I am extremely happy with the service...
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Comment on agent fees
No fees as I'm a life time member
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5 Star Review
Jan 03,2019
By:
'AB'
Jan 03,2019
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: DE12
Lettings (as a Tenant)
Rent PCM: £525
Postcode: DE12
0
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Luke handled my query in an absolutely outstanding manner
represented the Burchell Edwards company in an excellent manor!
His phone skills and problem solving skills are flawless!...
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Comment on agent fees
Fees were no
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“I'm very pleased with them, they provide great service...”
5 Star Review
Nov 13,2018
By:
'Tamas'
Nov 13,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE15
Lettings (as a Tenant)
Postcode: DE15
0
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They helped us in everything so we are very pleased with the service they provided. Helpful and friendly people. I would highly recommend them....
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5 Star Review
Oct 13,2018
By:
'Coral'
Oct 13,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B76
Lettings (as a Landlord)
Postcode: B76
0
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Bradley is an excellent communicator and has solved all my problems with my property he is very patient and positive...
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Comment on agent fees
I would prefer to pay less
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“from a grateful tenant...”
5 Star Review
Sep 27,2018
By:
'emma'
Sep 27,2018
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: B78
Lettings (as a Tenant)
Rent PCM: £625
Postcode: B78
0
people found
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Following an horrendous incident at my property Bradley helped to get everything sorted and back to normal. It was a stressful few months but Bradley was always calm, even when I had lost the plot! He dealt with all the workmen which made things easier ...
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5 Star Review
Aug 14,2018
By:
'Victoria'
Aug 14,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG19
Lettings (as a Tenant)
Postcode: NG19
0
people found
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After having a difficult time with the landlords Alex went up and above for us with ending our tenancy. Can't rate him enough!! Thank you Alex!...
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“Diligent and responsive...”
5 Star Review
Aug 14,2018
By:
'Sandra'
Aug 14,2018
Services: Property Management
Rent PCM: £750
Would you recommend?: Yes
Postcode: NG16
Property Management
Rent PCM: £750
Postcode: NG16
0
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As a landlord, I have had various dealings with a few members of Burchell Edwards staff. I would like to acknowledge the fact that Alexander Orme, the Property Co-ordinator at Gibralter House Burton on Trent is by far the most diligent, responsive and respectful of ...
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“Best Customer Service...”
5 Star Review
Aug 03,2018
By:
'Gail'
Aug 03,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B90
Lettings (as a Tenant)
Postcode: B90
0
people found
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I would like to express my gratitude to your staff member David Singh who has shown nothing but professionalism, politeness and always took the time to help with issues I had. Cannot fault his Customer Service which has been excellent throughout our correspondence. David is ...
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5 Star Review
Jul 21,2018
By:
'Gareth'
Jul 21,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: B90
Lettings (as a Landlord)
Postcode: B90
0
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Excellent service . Very helpful and proactive . Job sorted . Not sure why you need twenty words when it is apparent that the customer is happy ....
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5 Star Review
Jul 12,2018
By:
'Elaine'
Jul 12,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE5
Lettings (as a Landlord)
Postcode: DE5
0
people found
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Tabitha could not have been more helpful. Very friendly and quick to come back to you and nothing is too much trouble....
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4 Star Review
Jun 24,2018
By:
'Rose'
Jun 24,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE14
Lettings (as a Landlord)
Postcode: DE14
0
people found
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Thank you for all your hard work on my property recently with having to unfortunately vacate a property. it's greatly appreciated!...
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“Such helpful lovely people!...”
5 Star Review
Jun 07,2018
By:
'Laura'
Jun 07,2018
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: DE56
Lettings (as a Tenant)
Rent PCM: £650
Postcode: DE56
0
people found
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Tabitha and Tara are two lovely ladies that went out of their way to help me, they stayed in contact called back when they said they would and we're just lovely and helpful every time I spoke to them. They made what could of been ...
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5 Star Review
May 30,2018
By:
'GMack'
May 30,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE24
Lettings (as a Landlord)
Postcode: DE24
0
people found
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After several adverse property condition reports and associated damage, we decided to serve notice under Section 21 of the Housing act 1988. The support from Burchall Edwards and specifically David Singh, has been excellent in terms of communication, speed of response and coordination with 3rd parties - ...
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Comment on agent fees
respectable
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“I can't thank her enough!...”
4 Star Review
May 16,2018
By:
'T'
May 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: B44
Lettings (as a Tenant)
Postcode: B44
0
people found
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Tara Shipley has been helpful from the beginning. We did encounter several issues with our landlady and she has assisted us with kindness and professionalism.
She is very quick to respond, very knowledgeable and polite. She is a great asset to the organisation. Thanks again!...
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1 Star Review
May 14,2018
By:
'Royr'
May 14,2018
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DE78
Lettings (as a Landlord)
Postcode: DE78
1
people found
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I've been letting a property though Burchell Edwards for over a year now. I've never been happy with there service I've received, they never return calls, they don't do what they say they will. The format of their monthly statement is awful. And in my ...
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Comment on agent fees
They are higher then any other agent I use.
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5 Star Review
May 02,2018
By:
'Elaine'
May 02,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE5
Lettings (as a Landlord)
Postcode: DE5
0
people found
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Adeeba Asghar has always been very efficient and helpful with any of my requests and would always keep me informed....
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