Acton, London, W3
4.5/5, 49 reviews
84% recommended
50% sales valuation accuracy
50% sales fee satisfaction
83% lettings valuation accuracy
94% lettings fee satisfaction

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“Absolutely appalling service from these individuals from this estate agent. ......”

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Aug 19,2016
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Aaron
By: 'Laura'
Aug 19,2016
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Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property without us knowing, and ultimately continued to take in offers on the property, before informing us that a potential buyer wanted to make a higher offer. Having what I can only assume was encouraging this behaviour of greed, we found ourselves in a position where an offer that was made above the asking price was then accepted, and progression on the flat was haulted suddenly for us. As young professionals working hard to secure our first time buy, I would warn other first time buyers that this agency is only out for their commission and is not working in your interests. Avoid or risk wasting time and money.
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By: Joe Catcheside
Aug 20, 2016
This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers.

It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law.

I have no experience of this firm, but I do have 10 years in the industry.

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Latest Reviews

View all Reviews 49
24th Oct 2024
reviewed by 'Aneliya'
“I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents ......”
21st Mar 2024
reviewed by 'Dushantha'
“I really appreciate angelina way how she helped to success my requirementShe smiles, knowledgeable she knows how to attract customers.......”
26th Oct 2022
reviewed by 'Frederic Roger'
“I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! ......”
24th Sep 2022
reviewed by 'Anda'
“They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced ......”
1st May 2022
reviewed by 'Ruslan Alerhush'
“Angelina is good professional, very helpfulI came to England not long ago and I don't understand how to properly rent ......”
28th Feb 2022
reviewed by 'Prachi'
“Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Robertson Smith & Kempson
113 High Street
Acton,London
Greater London
W3 6LY
020 8896 3996

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £353,000 £510,000
Lettings 83% 94% £340 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 28 4 2 0 0 0 0 3
Areas covered
  • W3
  • NW10
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Acton, W3
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“I highly recommend young, very prospective, p......”

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Oct 24,2024
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By: 'Aneliya'
Oct 24,2024
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I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents should work and achieve the main goal-the client to be satisfied with all aspect of service. Thank you for great help !...
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“I really appreciate angelina way how she help......”

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Mar 21,2024
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Angelina
By: 'Dushantha'
Mar 21,2024
0 people found
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I really appreciate angelina way how she helped to success my requirement She smiles, knowledgeable she knows how to attract customers.my wife and myself really admirer Angelina.Really happy about u.this agency really lucky to have this kind of girl...
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By: Lucy
Jul 12, 2024
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Dear Dushantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team ...

“Great experience with Angelina....”

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Oct 26,2022
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Angelina
By: 'Frederic Roger'
Oct 26,2022
1 people found
this helpful
I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), ...
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“They do not even deserve 1 star.l...”

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Sep 24,2022
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Carla
By: 'Anda'
Sep 24,2022
1 people found
this helpful
They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced is a thing for them. Not able to follow simple instructions like turn off the light or lock the door after a viewing. They don’...
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“Angelina is good professional, very helpful...”

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May 01,2022
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Angelina
By: 'Ruslan Alerhush'
May 01,2022
0 people found
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Angelina is good professional, very helpful I came to England not long ago and I don't understand how to properly rent an apartment, but Angelina explained everything to me and instructed me throughout the entire rental process, she gave good advice, very happy and thankful...
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By: Ria Burton
May 20, 2022
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Dear Ruslan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...

“Would very strongly discourage people from using RSK...”

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Feb 28,2022
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By: 'Prachi'
Feb 28,2022
0 people found
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Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit. On Wednesday (23rd) they told me congratulations the buyer has ...
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By: Ria Burton
Mar 24, 2022
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Dear Prachi, I am really sorry to read your comments.Thank you for your feedback. I am aware the Office has been in contact with you and I believe this is being dealt with. Kind regards, Ria Burton, Customer Relations Team ...

“Excellent service, especially from Carla. Ve......”

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Sep 24,2021
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Carla
By: '[email protected]'
Sep 24,2021
0 people found
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Excellent service, especially from Carla. Very organised, polite and efficient. Would definitely use this company again and will be referring my friends/family....
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“Angelina provides superior and friendly servi......”

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Mar 22,2021
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Angelina
By: 'Melissa King'
Mar 22,2021
0 people found
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Angelina provides superior and friendly service. Thank you for making the process so seamless and finding me my dream home. W Mowgli...
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“Angelina is a very positive, competent and he......”

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Mar 14,2021
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Angelina
By: 'Raffaella'
Mar 14,2021
0 people found
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Angelina is a very positive, competent and helpful professional and it was a real pleasure to deal with her. Her advice was invaluable and although I ended up making an offer on a flat through a different estate agent I really appreciated the help she ...
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“Angelina King is a really helpful agent who h......”

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Jan 23,2021
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Angelina
By: 'Acton'
Jan 23,2021
0 people found
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Angelina King is a really helpful agent who has recently helped find a decent flat. I would highly recommend her....
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By: Giulia Rocco
Sep 23, 2023
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Angelina is a very friendly, kind and great professional. Gave me and my boyfriend very good hints on renting and how to find a perfect flat for us. Highly recommend her if you’re looking for a good professional who’s able to guide you to your perfect place. ...

“Jack Dann in the Acton office was absolutely ......”

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Sep 25,2020
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Jack
By: 'SHANE'
Sep 25,2020
0 people found
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Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the ...
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“As a new landlord with no experience at all, ......”

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Aug 03,2020
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Priyesh
By: 'Tolu'
Aug 03,2020
0 people found
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As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out ...
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“Great service from Rsk team in Acton who were......”

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Feb 26,2020
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Priyesh
By: 'Hardeep'
Feb 26,2020
0 people found
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Great service from Rsk team in Acton who were extremely professional when securing a tenant for my property. I was very specific with my requirements and Priyesh adhered to what I was looking for. His experience and professionalism really helped put my mind to ease ...
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“Appalling Service...”

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Oct 01,2019
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By: 'Lisa'
Oct 01,2019
0 people found
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Appalling service all round. I took over from someone else on a joint tenancy and had to transfer them deposit (which I do not think is right as there is no receipt for my payment and shouldn't be transferring my deposit to an individual rather ...
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“Really appreciate all of Angelina's efforts, ......”

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Sep 09,2019
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Angelina
By: 'Susan'
Sep 09,2019
0 people found
this helpful
Really appreciate all of Angelina's efforts, and the rest of the team, at RSK Acton in getting just the right tenants for my flat and being extremely helpful and pleasant to deal with. I shall use them again for sure. SR...
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“Professionals and attentive...”

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Sep 04,2019
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Priyesh
By: 'Anderson'
Sep 04,2019
0 people found
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We recently moved to Acton. RSK agents team were very professional and much more attentive than my previous one. Everything went well and we strongly recommend RSK on Acton....
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“Excellent & Honest Service...”

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Jan 29,2019
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Priyesh
By: 'Nick'
Jan 29,2019
0 people found
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My current Tenants Contract with another Estate Agent is expiring in a months time & I called Robert Smith & Kempson & I was invited to see them the next day to put my Flat on the Market .Priyesh was an excellent member off Staff with a positive ...
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Comment on agent fees
very good agent's fees off 9% monthly
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“Fabulous service...”

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Nov 29,2018
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Blair
By: 'Gigi'
Nov 29,2018
0 people found
this helpful
I met Blair after speaking to him over the phone. He listened to my requirements and was polite and courteous at all times. We met over the weekend to view the property and he was interested and went out of his way to get as ...
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Comment on agent fees
good
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“Mrika was always helpful and has been always available to ......”

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Dec 03,2017
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Mrika
By: 'Renata'
Dec 03,2017
0 people found
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Mrika was always helpful and has been always available to resolve any arising issues. We are very happy with the service we've been receiving from the agency, particularly from Mrika. Thank you for everything....
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By: Asma
Feb 14, 2018
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Dear Renata, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...

“Priyesh is very helpful, I highly recomend to dral with ......”

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Nov 22,2017
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Priyesh
By: 'Abdullah'
Nov 22,2017
0 people found
this helpful
Priyesh is very helpful, I highly recomend to dral with him in regards of searching of rent properties. He is really professional and guide me and my colleques to the best properities and try to help and advice everybody. He is one of the best ...
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Comment on agent fees
They are fine and resonable.
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By: Asma
Feb 14, 2018
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Dear Abdullah, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Customer Relations Manager ...

“Last month, we were looking for a one bedroom apartment ......”

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Oct 30,2017
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Aliénor
By: 'Alie'
Oct 30,2017
0 people found
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Last month, we were looking for a one bedroom apartment with my boyfriend but we first struggled to find a nice flat with a reasonable price. We booked a visit with Comfort Osobu and everything changed! Not only we liked the flat, but Comfort has ...
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Comment on agent fees
In comparison with other agencies, fees are correct and given that the job has been well done, they deserve it!
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By: Asma
Nov 07, 2017
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Dear Alie, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...

“Just wanted to thank Pryiesh for all his help in ......”

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Oct 24,2017
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Mrika
By: 'Cláudio'
Oct 24,2017
0 people found
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Just wanted to thank Pryiesh for all his help in finding a new house and how prompt he was to help with everything since we signed contract to any other need we had. Not to forget a massive thanks to Mrika for her patience in ...
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By: Asma
Nov 07, 2017
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Dear Cl¡udio, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...

“Dear Robert,BEST AGENT !!! Thank you so much for your ......”

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Mar 17,2017
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Robert
By: 'Saoussen'
Mar 17,2017
0 people found
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Dear Robert, BEST AGENT !!! Thank you so much for your efficient and excellent work. You have been amazing , 1st flat viewed with you 1 week ago and now it is already mine ! I am extremely happy with your work and will definitely recommend you to everyone !! ...
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Comment on agent fees
Good
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By: Marilyn
Mar 23, 2017
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Dear Saoussen, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Customer Relations Manager ...

“Absolutely appalling service from these individuals from this estate agent. ......”

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Aug 19,2016
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Aaron
By: 'Laura'
Aug 19,2016
0 people found
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Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property ...
read full review
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By: Joe Catcheside
Aug 20, 2016
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This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers. It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law. I have no experience of this firm, but I do have 10 years in the industry. ...

“Altin was a fantastic agent: proactive, communicative and friendly. My ......”

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Feb 16,2016
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Altin
By: 'Nicola'
Feb 16,2016
0 people found
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Altin was a fantastic agent: proactive, communicative and friendly. My partner and I are new to the UK and Altin was very understanding of our situation and explained all the UK procedures clearly. He ensured that the entire process was smooth from enquiry, viewing, applying ...
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Comment on agent fees
The fees were reasonable.
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Altin is a gem in the estate agent business. Why? ......”

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Feb 02,2016
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Altin
By: 'Julio'
Feb 02,2016
0 people found
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Altin is a gem in the estate agent business. Why? Because he cares about the person he is providing his service. It was a total pleasure to deal with RSK, very smooth negotiation, and always keen to sort out our needs. I couldn't recommend Altin ...
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Priyesh was professional and polite from the outset. He listened ......”

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Feb 01,2016
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Priyesh
By: 'Victor'
Feb 01,2016
0 people found
this helpful
Priyesh was professional and polite from the outset. He listened to our needs and only showed us the relevant properties. Very easy to liaise with and prompt at providing answers that we needed....
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Comment on agent fees
Good
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“He is very kind and polite. He supports me to ......”

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Jan 29,2016
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Priyesh
By: 'Yuka'
Jan 29,2016
0 people found
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He is very kind and polite. He supports me to find a property. I appreciate his effort and work! I will definitely recommend him if my Japanese friends look for the property....
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I have use the services of Robertson Smith & Kempson to ......”

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Jan 29,2016
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Altin
By: 'Marie-Soleil'
Jan 29,2016
0 people found
this helpful
I have use the services of Robertson Smith & Kempson to find a flat for my family. Altin Ismaili was my main contact at the Acton office and he was a joy to work with. Not only he was professional but friendly and funny! He listened ...
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“We have been looked after by very friendly staff, and ......”

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Jan 26,2016
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Robert
By: 'Robert'
Jan 26,2016
0 people found
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We have been looked after by very friendly staff, and in particulsr by Robert Podgorny and Altin Ismaili. They provided an excallent and very profecional service....
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Comment on agent fees
OK
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By: Marilyn
Feb 17, 2016
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Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:55 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson, London W3 6LY



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