Established in 1991 and with a network of four established offices, Robertson Smith & Kempson are your local independent property experts, providing unrivalled coverage and market expertise. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and cus
tomers at all times. At Robertson Smith & Kempson we don't follow industry standards, we like to set them.
If you are considering selling or letting your property, or would like some advice on the current market, please talk to one of our local experts or pop into our office on Acton High Street.
By : 'Aneliya' Services : Letting( As a Tenant ) Rent PCM : £2000 Would you recommend ? : Yes Postcode : W3
24 Oct 2024
People found this helpful0
I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents should work and achieve the main goal-the client to be satisfied with all aspect of service.
Thank you for great help... Read Full Review
Services : Letting( As a Tenant )Date: 24th Oct 2024
I highly recommend young, very prospective, professional , positive person as Aadam Bulgin.He is bright example , how all letting agents should work and achieve the main goal-the client to be satisfied with all aspect of service. Thank you for great help !
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I really appreciate angelina ...
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4 Star Review
Angelina
By : 'Dushantha' Services : Letting( As a Tenant ) Rent PCM : £1850 Would you recommend ? : No Postcode : W3
21 Mar 2024
People found this helpful0
I really appreciate angelina way how she helped to success my requirement
She smiles, knowledgeable she knows how to attract customers.my wife and myself really admirer Angelina.Really happy about u.this agency really lucky to have this kind of... Read Full Review
Dushantha White said about Robertson Smith & Kempson
Services : Letting( As a Tenant )Date: 21st Mar 2024
I really appreciate angelina way how she helped to success my requirement She smiles, knowledgeable she knows how to attract customers.my wife and myself really admirer Angelina.Really happy about u.this agency really lucky to have this kind of girl
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Dear Dushantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer...
Great experience with ...
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5 Star Review
Angelina
By : 'Frederic' Services : Letting( As a Tenant ) Rent PCM : £36 Would you recommend ? : Yes Postcode : W3
26 Oct 2022
People found this helpful1
I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism!
From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), responsive, ... Read Full Review
Frederic Roger said about Robertson Smith & Kempson
Services : Letting( As a Tenant )Date: 26th Oct 2022
I usually don’t write reviews but I have to admit I’ve been very impressed with Angelina King professionalism! From the first contact on the phone to the tenancy agreement signature everything went very well. Angelina is available (and always calls back when busy), responsive, precise, knowledgeable and full of energy. I can only recommend her. Thank you.
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They do not even deserve 1 ...
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1 Star Review
Carla
By : 'Anda' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W3
24 Sept 2022
People found this helpful1
They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced is a thing for them. Not able to follow simple instructions like turn off the light or lock the door after a viewing. They don’t even bother to... Read Full Review
Services : Letting( As a Tenant )Date: 24th Sep 2022
They do not even deserve 1 star. Terrible schedule organisation and they do not communicate between themselves. Viewings showing up unannounced is a thing for them. Not able to follow simple instructions like turn off the light or lock the door after a viewing. They don’t even bother to reply to complaint emails. As an estate agency I do not know how they survived so long on the market, they look so unprofessional and unorganised that is shocks me.
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Angelina is good ...
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5 Star Review
Angelina
By : 'Ruslan' Services : Letting( As a Tenant ) Rent PCM : £1900 Would you recommend ? : Yes Postcode : NW10
1 May 2022
People found this helpful0
Angelina is good professional, very helpful
I came to England not long ago and I don't understand how to properly rent an apartment, but Angelina explained everything to me and instructed me throughout the entire rental process, she gave good advice, very happy and... Read Full Review
Ruslan Alerhush said about Robertson Smith & Kempson
Services : Letting( As a Tenant )Date: 30th Apr 2022
Angelina is good professional, very helpful I came to England not long ago and I don't understand how to properly rent an apartment, but Angelina explained everything to me and instructed me throughout the entire rental process, she gave good advice, very happy and thankful
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Dear Ruslan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with...
Would very strongly ...
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1 Star Review
By : 'Prachi' Services : Sales( Prospective Vendor/Buyer ) Sold price : £510000 Would you recommend ? : No Postcode : NW10
28 Feb 2022
People found this helpful0
Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit.
On Wednesday (23rd) they told me congratulations the buyer has accepted the offer.
On... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 28th Feb 2022
Would very strongly discourage people from using this agent. On Friday(18th) they showed me a property. I placed on the spot offer. I went into their offices and offered agreement in principle and deposit.
On Wednesday (23rd) they told me congratulations the buyer has accepted the offer.
On Friday (25th) I arranged a surveyor and my mortgage advisor sent them an agreement in principle. No one responded to the surveyor and the mortgage advisor. I paid for the survey. When I called their offices on Saturday (26th) the lady told me don't worry once you and the seller has accepted the offer we won't show the property to anyone else.
On Monday (28th) they told me someone else has given a higher offer and we are legally bound to present the offer to the seller.
PLEASE BUYERS STAY AWAY FROM THIS AGENCY. I have also placed a review on Trustpilot.
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Dear Prachi, I am really sorry to read your comments.Thank you for your feedback. I am aware the Office has been in contact with you and I believe this is being dealt with. Kind regards, Ria Burton,...
Excellent service, especially ...
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5 Star Review
Carla
By : 'sian-alfie-thomas@hotmail.co.uk' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : W3
24 Sept 2021
People found this helpful0
Excellent service, especially from Carla. Very organised, polite and efficient.
Would definitely use this company again and will be referring my... Read Full Review
sian-alfie-thomas@hotmail.co.uk said about Robertson Smith & Kempson
Services : Sales( As a Vendor )Date: 23rd Sep 2021
Excellent service, especially from Carla. Very organised, polite and efficient. Would definitely use this company again and will be referring my friends/family.
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Angelina provides superior ...
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5 Star Review
Angelina
By : 'Melissa' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W5
22 Mar 2021
People found this helpful0
Angelina provides superior and friendly service. Thank you for making the process so seamless and finding me my dream home. W... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Mar 2021
Angelina provides superior and friendly service. Thank you for making the process so seamless and finding me my dream home. W Mowgli
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Angelina is a very positive, ...
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5 Star Review
Angelina
By : 'Raffaella' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W5
14 Mar 2021
People found this helpful0
Angelina is a very positive, competent and helpful professional and it was a real pleasure to deal with her. Her advice was invaluable and although I ended up making an offer on a flat through a different estate agent I really appreciated the help she offered.... Read Full Review
Raffaella Marchione said about Robertson Smith & Kempson
Services : Letting( As a Tenant )Date: 14th Mar 2021
Angelina is a very positive, competent and helpful professional and it was a real pleasure to deal with her. Her advice was invaluable and although I ended up making an offer on a flat through a different estate agent I really appreciated the help she offered. Raffaella
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Angelina King is a really ...
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5 Star Review
Angelina
By : 'Acton' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W3
23 Jan 2021
People found this helpful0
Angelina King is a really helpful agent who has recently helped find a decent flat. I would highly recommend... Read Full Review
Dear Acton, Thank you for your five star review and kind comments regarding Angelina and we hope you enjoy your new home. Kind regards, Sarah...
Jack Dann in the Acton office ...
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5 Star Review
Jack
By : 'SHANE' Services : Sales( As a Vendor ) Sold price : £353000 Would you recommend ? : Yes Postcode : NG3
25 Sept 2020
People found this helpful0
Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the sale went through smoothly. He even spoke to our... Read Full Review
Services : Sales( As a Vendor )Date: 24th Sep 2020
Jack Dann in the Acton office was absolutely brilliant from start to finish. When we put our flat on the market he kept us updated after every viewing and once we had accepted an offer he did absolutely everything he could to ensure that the sale went through smoothly. He even spoke to our solicitor for us when we hit a problem, which was really going the extra mile! We have bought and sold properties on a number of occasions and used various estate agents and we have never had such an excellent service. We highly recommend RSK to anyone thinking of buying or selling a property. Many thanks Jack -you were great!
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As a new landlord with no ...
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5 Star Review
Priyesh
Angelina
By : 'Tolu' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W3
3 Aug 2020
People found this helpful0
As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out our flat. We are extremely grateful for all ... Read Full Review
Services : Letting( As a Owner )Date: 2nd Aug 2020
As a new landlord with no experience at all, we had such an amazing experience with Priyesh and his hardworking team. Special thanks to Angelina and Blair for all your efforts and professional advice we received at each stage of the journey to renting out our flat. We are extremely grateful for all your hardwork. Thank you.
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Great service from Rsk team ...
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5 Star Review
Priyesh
By : 'Hardeep' Services : Letting( As a Owner ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : W3
26 Feb 2020
People found this helpful0
Great service from Rsk team in Acton who were extremely professional when securing a tenant for my property. I was very specific with my requirements and Priyesh adhered to what I was looking for. His experience and professionalism really helped put my mind to ease and he helped secure good tenants ... Read Full Review
Services : Letting( As a Owner )Date: 26th Feb 2020
Great service from Rsk team in Acton who were extremely professional when securing a tenant for my property. I was very specific with my requirements and Priyesh adhered to what I was looking for. His experience and professionalism really helped put my mind to ease and he helped secure good tenants for my property! I cannot thank him enough! Thank you Priyesh
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Appalling ...
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1 Star Review
By : 'Lisa' Services : Letting( As a Tenant ) Rent PCM : £2050 Would you recommend ? : No Postcode : W3
1 Oct 2019
People found this helpful0
Appalling service all round. I took over from someone else on a joint tenancy and had to transfer them deposit (which I do not think is right as there is no receipt for my payment and shouldn't be transferring my deposit to an individual rather than a company). When moving in I had an issue... Read Full Review
Services : Letting( As a Tenant )Date: 30th Sep 2019
Appalling service all round. I took over from someone else on a joint tenancy and had to transfer them deposit (which I do not think is right as there is no receipt for my payment and shouldn't be transferring my deposit to an individual rather than a company). When moving in I had an issue with an item missing from the itinerary (a bed in a furnished room!) which RSK were unwilling to help with and just kept chasing me to pay deposit across which I was not willing to do without the bed being replaced. Now moving out before the end of the joint tenancy (for which there is no break clause) and have found a tenant to replace me, so far 5 weeks and still waiting for the change in contract, having to regularly email for any kind of update. I understand references have to be checked but it should not take this long and there should be strict timeframes when people are potentially homeless and having to rely on hotels or friends sofas! It also took emailing 5 people and a phone call for someone to even acknowledge I had found the replacement. Also supposed to get a refund on overpaid deposit due to a change in legislation which I am still waiting on and have chased several times with no response despite sending bank details across. In addition to this I am concerned with RSK sharing confidential information outside the company by email which I will also be raising in a formal complaint.
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Really appreciate all of ...
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5 Star Review
Angelina
By : 'Susan' Services : Letting( As a Owner ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : W3
9 Sept 2019
People found this helpful0
Really appreciate all of Angelina's efforts, and the rest of the team, at RSK Acton in getting just the right tenants for my flat and being extremely helpful and pleasant to deal with. I shall use them again for sure. ... Read Full Review
Services : Letting( As a Owner )Date: 8th Sep 2019
Really appreciate all of Angelina's efforts, and the rest of the team, at RSK Acton in getting just the right tenants for my flat and being extremely helpful and pleasant to deal with. I shall use them again for sure. SR
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Professionals and ...
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5 Star Review
Priyesh
Mrika
By : 'Anderson' Services : Letting( As a Tenant ) Rent PCM : £1175 Would you recommend ? : Yes Postcode : W3
4 Sept 2019
People found this helpful0
We recently moved to Acton. RSK agents team were very professional and much more attentive than my previous one. Everything went well and we strongly recommend RSK on... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Sep 2019
We recently moved to Acton. RSK agents team were very professional and much more attentive than my previous one. Everything went well and we strongly recommend RSK on Acton.
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Excellent & Honest ...
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5 Star Review
Priyesh
By : 'Nick' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : W3
29 Jan 2019
People found this helpful0
My current Tenants Contract with another Estate Agent is expiring in a months time & I called Robert Smith & Kempson & I was invited to see them the next day to put my Flat on the Market .Priyesh was an excellent member off Staff with a positive attitude despite we are having a Brexit... Read Full Review
Services : Letting( As a Owner )Date: 29th Jan 2019
My current Tenants Contract with another Estate Agent is expiring in a months time & I called Robert Smith & Kempson & I was invited to see them the next day to put my Flat on the Market .Priyesh was an excellent member off Staff with a positive attitude despite we are having a Brexit Talks in the Country.My property was put on the Market the next day after some pictures taken by the Team.The reason I invested in this property was to help my Family back home not because off Brexit .My Flat is now taken one month before my current Tenant move out ; I am really stress free now & looking forward to spring.
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Fabulous ...
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5 Star Review
Blair
By : 'Gigi' Services : Letting( As a Tenant ) Rent PCM : £2800 Would you recommend ? : Yes Postcode : W5
29 Nov 2018
People found this helpful0
I met Blair after speaking to him over the phone. He listened to my requirements and was polite and courteous at all times. We met over the weekend to view the property and he was interested and went out of his way to get as much information on the area for us which I really appreciated.
A lovely,... Read Full Review
Services : Letting( As a Tenant )Date: 29th Nov 2018
I met Blair after speaking to him over the phone. He listened to my requirements and was polite and courteous at all times. We met over the weekend to view the property and he was interested and went out of his way to get as much information on the area for us which I really appreciated. A lovely, friendly, professional gentleman who does that little bit extra.
Thanks Blair
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Mrika was always helpful and ...
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5 Star Review
Mrika
By : 'Renata' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : W3
3 Dec 2017
People found this helpful0
Mrika was always helpful and has been always available to resolve any arising issues. We are very happy with the service we've been receiving from the agency, particularly from Mrika. Thank you for... Read Full Review
Renata Robalinho said about Robertson Smith & Kempson
Services : Letting( As a Tenant )Date: 3rd Dec 2017
Mrika was always helpful and has been always available to resolve any arising issues. We are very happy with the service we've been receiving from the agency, particularly from Mrika. Thank you for everything.
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Dear Renata,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you...
Priyesh is very helpful, I ...
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5 Star Review
Priyesh
By : 'Abdullah' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W3
22 Nov 2017
People found this helpful0
Priyesh is very helpful, I highly recomend to dral with him in regards of searching of rent properties. He is really professional and guide me and my colleques to the best properities and try to help and advice everybody. He is one of the best agent I have deal... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Nov 2017
Priyesh is very helpful, I highly recomend to dral with him in regards of searching of rent properties. He is really professional and guide me and my colleques to the best properities and try to help and advice everybody. He is one of the best agent I have deal with.
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Dear Abdullah,
I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback...
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Last updated at 9/24/2021, 9:25:04 AM by allAgents
Awards won by Robertson Smith & Kempson, London W3 6LY