I was a landlord that had never let in Plymouth before so I used Property Links find a tenant only service. Within a few days of the property being advertised Property Links called to say they have a lovely lady who would like to rent the house. They said she had a CCJ but it was many years old and for a minor amount. They emphasised how nice the lady was. They said that on their gut instinct she would be a good tenant. Foolishly I never met or spoke to the tennant before she moved in and took it upon the advice and experience of Property Links that she would be a good tenant. Within days of moving in the tenant called me to say she had lost her key. That wasn't the problem, but I could tell instantly that she would be the sort of person who wouldn't pay their rent in the future. This was based on my gut instinct.
After 4 months she failed to pay the rent. I gave her notice to quit. She absconded leaving the house in a mess and owing me nearly £2000. When I look back on the referencing Property Links did I wish they had advised me to maybe allow the property to be viewed for more than just a few days before picking a tenant as all the indicators were there that she would be a problem tenant. I do wonder if it is the fact that it was a tenant find only service that Property Links just wanted it off their books as quickly as possible with no regard for the kind of tenant they found me. Needless to say I won't be using Property Links ever again.
What agent could do to change your mind?
Look at the referencing you have on a prospective tenant and accord the landlord accoringly. So if the referencing says to decline the tenant then the agent should advise the landlord to decline the tenant.