Maggs & Allen
Henleaze, Bristol, BS9
4.8/5, 40 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction

“Overall we were pleased with the service received from beginning ......”

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Mar 24,2016
Minithumbup
By: 'Name'
Mar 24,2016
0 people found
this helpful
Overall we were pleased with the service received from beginning to end.

A few areas which could be improved:

Photos - I supplied some of my own photos as I didn't think the ones taken were of suitable quality to really show off the property. A bit more attention to details would be worthwhile (and learn to use some free online software).

Communication - Our property was not complicated - but we did have a hidden cupboard which was not communicated to all of the team prior to them doing viewings.

Paper Press - Our house was featured in a paper - the communication process with the paper should be improved as the (papers) editorial description was of poor quality. Note I am not blaming the agent for the wording - but if communication between the agent and the editor was better this would have been resolved.

Viewing Feedback - after a viewing as a seller your very interested in hearing feedback, if you cant get to the 1st call sometimes it did take a long time to get feedback which is frustrating.

Completion Date Negotiation - Clearly Chinese whispers between agents and solicitors... There was a lot of miscommunication which the agent played their part - but in no way solely responsible. This is difficult for the agent to resolve as its a too many cooks scenario. Improved attention to detail would help here.
Comment on agent fees
good as we were only house for sale in area so had all agents clambering for us...
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Opening Hours
Address

Maggs & Allen
60 Northumbria Drive
Henleaze,Bristol
City of Bristol
BS9 4HW
01179499000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £825,000
Lettings 100% 86% £780 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 2 1 17 0 16 0 0 0
Areas covered
  • BS9
  • Westbury Park
  • BS8
  • Henleaze
  • BS7
  • Redland
  • BS6
  • BS1
  • BS32
  • BS3
  • BS41
  • BS10
  • BS16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Highly recommend!!...”

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Oct 29,2024
Minithumbup
By: 'Morag'
Oct 29,2024
0 people found
this helpful
We recently sold our property in Henleaze through Maggs & Allen, and the experience was absolutely fantastic from start to finish. The team displayed a high level of professionalism, attentiveness, and genuine friendliness throughout the entire process, making what is often a stressful time both smooth ...
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“Professional and very Helpful...”

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Aug 30,2020
Minithumbup
Louise
By: 'Kim'
Aug 30,2020
0 people found
this helpful
I have rented out 2 AST properties with them and they have also helped me with additional short term rentals. They have been excellent agents, very professional and have given me excellent customer service. Louise and Charlotte are always very friendly, they have always met their ...
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“A great job all round...”

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Aug 04,2019
Minithumbup
By: 'Jeanne'
Aug 04,2019
0 people found
this helpful
We recently took on the renting of a home in Bristol and found Maggs and Allen to be, by far, the best estate agents to use. The service was excellent: quick, efficient, personable - and, most importantly, proactive. Tom Kitchen at the Henleaze branch updated ...
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“Professional, efficient and great communicators...”

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Feb 08,2019
Minithumbup
Lauren
By: 'Miss'
Feb 08,2019
0 people found
this helpful
When looking for a house Maggs and Allen provided us with many options and contacted us as soon as a suitable house came to them, allowing us to see it and get in before it went to market. When making offers and negotiating, they didn't ...
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Comment on agent fees
Good
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“We bought our first house through Maggs and Allen. Ben ......”

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Dec 20,2016
Minithumbup
By: 'Duncan'
Dec 20,2016
0 people found
this helpful
We bought our first house through Maggs and Allen. Ben was very helpful and understanding from our initial contact through to completion. He was professional and very approachable in his communications which made the whole process a lot less daunting. Altogether a good experience....
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Comment on agent fees
All fine
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“Ben was extremely helpful in answering queries quickly and monitoring ......”

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Aug 25,2016
Minithumbup
By: 'Jo'
Aug 25,2016
0 people found
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Ben was extremely helpful in answering queries quickly and monitoring progress of the sale throughout. Thanks also to Fiona who managed viewings very well....
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“A huge thank you to Fiona for her professionalism and ......”

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Jul 08,2016
Minithumbup
Fiona
By: 'Anita'
Jul 08,2016
0 people found
this helpful
A huge thank you to Fiona for her professionalism and forward thinking and marketing skills enabling us to obtain our dream home ,Many thanks ,Anita and Tony Hancorn...
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“Tom was extremely helpful and managed to get our flat ......”

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Jul 08,2016
Minithumbup
By: 'Paxton'
Jul 08,2016
0 people found
this helpful
Tom was extremely helpful and managed to get our flat rented very easily and without any hassle at all. We will be looking to let our 2nd flat with him in due course....
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“Dealt with Ben in the purchase of my first property. ......”

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Jun 27,2016
Minithumbup
By: 'Ben'
Jun 27,2016
0 people found
this helpful
Dealt with Ben in the purchase of my first property. A very professional and efficient man, yet personable. Understanding my unfounded concerns as a first time buyer, he kept me updated throughout the various stages of the entire process even though it wasn't technically within ...
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“Thoroughly recommend Maggs & Allen. Professional and helpful all the way ......”

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Apr 25,2016
Minithumbup
By: 'Rish'
Apr 25,2016
0 people found
this helpful
Thoroughly recommend Maggs & Allen. Professional and helpful all the way through our selling process. Fantastic communications with all involved, we never once had to chase. Key Staff involved in our sale were Ben Woollam, Chris King and Vicki Knighton....
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Comment on agent fees
Very competitive
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“We were helped and supported all the way through a ......”

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Mar 31,2016
Minithumbup
By: 'Laura'
Mar 31,2016
0 people found
this helpful
We were helped and supported all the way through a long, complex and stressful transaction by Ben and James. They kept us fully informed and liased well with solicitors and other parties. I cannot praise them enough and will be very glad to recommend Maggs & ...
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Comment on agent fees
We felt the fees were competitive and, given the duration of the transaction, represented excellent value for money.
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“Ben was courteous, helpful and friendly at all times and ......”

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Mar 24,2016
Minithumbup
By: 'Mrs'
Mar 24,2016
0 people found
this helpful
Ben was courteous, helpful and friendly at all times and kept me fully informed at every stage of my purchase. Chris attended the property after my purchase was agreed, and waited half an hour while I checked some measurements. He too was courteous and friendly....
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Comment on agent fees
Not applicable as I was a purchaser not vendor.
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“Overall we were pleased with the service received from beginning ......”

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Mar 24,2016
Minithumbup
By: 'Name'
Mar 24,2016
0 people found
this helpful
Overall we were pleased with the service received from beginning to end. A few areas which could be improved: Photos - I supplied some of my own photos as I didn't think the ones taken were of suitable quality to really show off the property. ...
read full review
Comment on agent fees
good as we were only house for sale in area so had all agents clambering for us...
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“Throughout the process of my recent house sale Ben was ......”

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Mar 22,2016
Minithumbup
By: 'Seller'
Mar 22,2016
0 people found
this helpful
Throughout the process of my recent house sale Ben was very helpful, as indeed were his colleagues on Ben's days off. It was always a real pleasure to interact with Ben both on the telephone and in person. His quiet calm voice and seemingly unflappable ...
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Comment on agent fees
Reasonable and competitive
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“We were delighted with the excellent customer service provided by ......”

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Feb 25,2016
Minithumbup
By: 'Zoe'
Feb 25,2016
0 people found
this helpful
We were delighted with the excellent customer service provided by Chris. He was extremely professional and always prompt in responding to any questions. He was instrumental in keeping communication lines open and in ensuring both our purchase and sale went as smoothly as possible....
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Comment on agent fees
Excellent value for money.
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“Throughout the process of our recent house purchase, Ben was ......”

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Feb 13,2016
Minithumbup
By: 'Jaz'
Feb 13,2016
1 people found
this helpful
Throughout the process of our recent house purchase, Ben was very helpful, from the initial viewing right through to completion. He was very patient when liaising with us/the vendor and quick to offer advice. I am sure if we ever were to move again ...
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“We were looking to buy a property in Henleaze/Redland. ......”

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Feb 12,2016
Minithumbup
By: 'Albert'
Feb 12,2016
0 people found
this helpful
We were looking to buy a property in Henleaze/Redland. We found Maggs & Allen particularly well situated as a local agency and their portfolio gave us a number of options despite the high demand for property in these areas. Ben is a sensible agent and ...
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Comment on agent fees
I have no information about fees.
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“Ben looked after the sale of my flat in BS6. ......”

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Feb 11,2016
Minithumbup
By: 'Kath'
Feb 11,2016
0 people found
this helpful
Ben looked after the sale of my flat in BS6. He was very straightforward to deal with, replied promptly to all queries and made the process of selling the flat as pleasant as possible! I was very impressed with his "lack of pushiness"- he ...
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Comment on agent fees
Very competitive
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“We have just exchanged on the purchase of our next ......”

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Jan 25,2016
Minithumbup
By: 'Mrs'
Jan 25,2016
1 people found
this helpful
We have just exchanged on the purchase of our next home and Ben couldn't have been more helpful. All queries and requests for viewings were dealt with promptly and politely and the whole process was as speedy as it could be. Ben went the extra ...
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“We were selling our UK property while living abroad so ......”

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Dec 11,2015
Minithumbup
By: 'Mr'
Dec 11,2015
2 people found
this helpful
We were selling our UK property while living abroad so having full confidence and trust in Lewis, our estate agent, to manage the process from start to end was key for us. Due to many changes that have been introduced to property buying and mortgage ...
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“MAggs and Allan rented my property, I only wanted to ......”

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Nov 20,2015
Minithumbup
By: 'Jackie'
Nov 20,2015
1 people found
this helpful
MAggs and Allan rented my property, I only wanted to rent for 3 months before putting the property on the market. The property was let almost straight away and was hassle free....
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“I am very happy with the service I received from ......”

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Oct 20,2015
Minithumbup
James
By: 'John'
Oct 20,2015
2 people found
this helpful
I am very happy with the service I received from everyone I dealt with at Maggs and Allen during the process of selling my house. All the Staff I dealt with were very helpful and dealt with everything in a very professional manner. James arranged ...
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“gave good advice on the acquisition of a buy-to-let property ......”

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Oct 08,2015
Minithumbup
James
By: 'John'
Oct 08,2015
2 people found
this helpful
gave good advice on the acquisition of a buy-to-let property then marketed it and found a tenant within just a few days of the purchase completion and now manage the property for us....
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“After a couple of failed attempts to sell our property ......”

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Oct 06,2015
Minithumbup
By: 'Joel'
Oct 06,2015
3 people found
this helpful
After a couple of failed attempts to sell our property with different agents, we instructed Maggs and Allen to try again. Immediately we had considerably more viewings than before, which made me realise the estate agents approach does make a big difference. I assumed in ...
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Comment on agent fees
Maggs and Allen were open to negotiation on the fee, and we reached a very satisfactory figure.
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“Ben was very professional and helpful all the way through ......”

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Jul 26,2015
Minithumbup
By: 'Ian'
Jul 26,2015
2 people found
this helpful
Ben was very professional and helpful all the way through the process of purchasing the property. He answered all calls and emails and provided regular updates on the status of the vendors. He accommodated additional visits to the property during the period of purchase without ...
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Comment on agent fees
N/A
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“My husband and I would like to thanks Ben and ......”

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Jul 24,2015
Minithumbup
By: 'Ben'
Jul 24,2015
2 people found
this helpful
My husband and I would like to thanks Ben and Maggs & Allen for being very patient during the very lengthy process of purchase our property. We were regularly kept updated and informed or any new information and the staff overall were professional and helpful. Would ...
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“I was privileged to help the Buston sisters in the ......”

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Jul 18,2015
Minithumbup
James
By: 'Rosemary'
Jul 18,2015
3 people found
this helpful
I was privileged to help the Buston sisters in the clearing and selling of their house in Park Grove. The attention we received in the process was excellent all the way through. To leave the family home after half a century or so is hard,, ...
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Comment on agent fees
Not applicable
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“I can't fault the service we received from Maggs and ......”

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Jun 29,2015
Minithumbup
James
By: 'Liz'
Jun 29,2015
3 people found
this helpful
I can't fault the service we received from Maggs and Allen. They were extremely professional in their approach, prompt in responding to my queries and kept me updated with what was happening, without me having to ask. It was a difficult house to value, but ...
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Comment on agent fees
The fee arrangement was discussed and agreed with me beforehand and I considered it fair and reasonable in the circumstances.
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“Extremely helpful, efficient and friendly. Really supportive and informative, keeping ......”

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Jun 24,2015
Minithumbup
By: 'Katie'
Jun 24,2015
4 people found
this helpful
Extremely helpful, efficient and friendly. Really supportive and informative, keeping us constantly up to date with the progress, going above and beyond to help.! Would strongly recommend to anyone!...
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“I bought and sold via Maggs and Allen. The service ......”

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Jun 23,2015
Minithumbup
James
By: 'Miss'
Jun 23,2015
3 people found
this helpful
I bought and sold via Maggs and Allen. The service I received was excellent. My property was marketed quickly and professionally. Viewings were well managed and the property sold within 5 days. The team kept me informed as the sale and purchase progresses with any wrinkles ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ombudsman in house complaints procedure
Last updated at 3:47 PM 25/01/2016 by James Goodchild

Awards won by Maggs & Allen, Bristol BS9 4HW



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