DO NOT GO WITH THIS LETTING AGENTS!!!!
I have nothing but negatives to say about this company- they do not perform any 'maintenance' as they claim they do due to the large estate agency fees you pay when moving in, they do not return calls for any queries you may have, the staff are beyond rude, including the management who will defend more junior members of staffs mistakes till their death (!!!), they bluff their way through complaints, are not even sure what they are doing and what they have done- as a result they incorrectly passed my parents address on to a forwarding address with no regards for data protection. Utterly diabolical, terrible service, terrible staff, terrible houses.
What agent could do to change your mind?
Completely change their attitude, new staff, new business sentiment, stop being appalling!