Thank you for your comment (please note that you put this review up for an Estate Agent in Manchester but we will respond anyway). We would like to clarify exactly what occurred as it seems your friend Wojtek has misinformed you. Wojtek viewed a property with our agency and decided to apply for a tenancy. It transpired that he did not have the relevant references as he claimed he moved from abroad. The landlord would only agree to accept him on the basis he paid 6 months rent in advance, this was a generous offer as usually if an applicant does not provide the relevant references their application is rejected straight away. We gave him this opportunity and he declined it and only offered 3 months in advance which was not acceptable to the landlord.

We are a professional Estate Agents and there would be absolutely no requirement for any member of staff to be rude or aggressive to applicants or clients. In fact it was Wojtek himself who came to the office several times a day making spurious claims and threats to us instead of taking our advice and guidance.

We refunded all of Wojtek's money minus the administration fee which is non-refundable as clearly stated in the receipt which he signed.

We did not avoid his calls as there was no need to. We believe his behaviour at the time and this false statement he has made is unacceptable and we are delighted we did not rent the property to him – we have to follow the landlord's instructions and protect their best interests and we are very happy that the property went to a far superior applicant.