100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 27,2011
Nov 27,2011
3
people found
this helpful
this helpful
Had a viewing arranged for 3pm. Rang to say would be 10 min late, only to be told by the agent that she had cancelled the viewing at my own request "because the house was not near a shop/pub" - this being a house in the middle of a town! Without access to my email, I could not be sure the mistake was not mine, so requested to rearrange the viewing. The agent shouted at me and told me very rudely "yes - YOU made a mistake - don't go knocking on the door, and disturb the owners!". On checking my email, I found that it had been a totally different property I had said we would not view - she simply had not read my mail properly and compounded the error by assuming the mistake was mine and being extremely rude.
We subsequently viewed the property and made an offer. Admittedly it was a very low offer, but the agent said she would let me know if they received any other offers. Thinking of upping our offer, we made a second appointment to view at 1pm last Thursday. We live in Belgium and came over specifically to view this and other properties. The agent knew that we were in UK and had my UK mobile number. The day before our appointment, she rang my Belgian number and left a message saying that the sale had been agreed and they were cancelling the viewing.
Four important errors
- not reading emails properly, assuming (wrongly) that the client is at fault
- being offensive on the 'phone
- not contacting us to inform us of higher offer
- failing to contact us on the correct number to cancel viewing, resulting in a wasted half day for us
We subsequently viewed the property and made an offer. Admittedly it was a very low offer, but the agent said she would let me know if they received any other offers. Thinking of upping our offer, we made a second appointment to view at 1pm last Thursday. We live in Belgium and came over specifically to view this and other properties. The agent knew that we were in UK and had my UK mobile number. The day before our appointment, she rang my Belgian number and left a message saying that the sale had been agreed and they were cancelling the viewing.
Four important errors
- not reading emails properly, assuming (wrongly) that the client is at fault
- being offensive on the 'phone
- not contacting us to inform us of higher offer
- failing to contact us on the correct number to cancel viewing, resulting in a wasted half day for us
What agent could do to change your mind?
Nothing. She was rude and incompetent and there is no way I would use them again.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 13, 2017
We are not duty bound to inform of higher offers if the original is way below the asking price! We also can only act on client instructions. Every effort was made to contact you. Comments rather unfair!
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th Dec 2022
reviewed by 'Sarah'
27th Nov 2011
reviewed by 'GH'
17th Oct 2011
reviewed by 'EW2011'
6th Jan 2010
reviewed by 'Humperdink'
Opening Hours
Address
Gobbitt & Kirby
Kirby House 20 Thoroughfare
Woodbridge
Suffolk
IP12 1AQ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 30,2022
Dec 30,2022
0
people found
this helpful
this helpful
We found Scott at Gobbitt and Kirby (G & K Estates) to be a very experienced agent with considerable local knowledge who demonstrated great competence and provided a very professional service. He was quite prepared to go that extra mile to co-ordinate all parties involved in ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2016
Nov 30,2016
3
people found
this helpful
this helpful
Appalling on every conceivable level. Almost pathological inability to take any responsibility for any action. Withheld rent collected on my behalf for 4 months. I was told this was quite normal! Failed to regularly inspect the property and told me it was my responsibility even though ...
read full review
read full review
Comment on agent fees
If they paid me it would still be too expensive
Was this helpful?
Yes
Yes
Mar 13, 2017
View all comments
(1)
Thank you Brian! Not very fair of you, bearing in mind the extra lengths the team go for you! Personally I am disappointed in you as a professional yourself! ...
Nov 27,2011
Nov 27,2011
3
people found
this helpful
this helpful
Had a viewing arranged for 3pm. Rang to say would be 10 min late, only to be told by the agent that she had cancelled the viewing at my own request "because the house was not near a shop/pub" - this being a house in ...
read full review
read full review
What agent could do to change your mind?
Nothing. She was rude and incompetent and there is no way I would use them again.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 13, 2017
View all comments
(1)
We are not duty bound to inform of higher offers if the original is way below the asking price! We also can only act on client instructions. Every effort was made to contact you. Comments rather unfair! ...
Oct 17,2011
Oct 17,2011
4
people found
this helpful
this helpful
I have found the staff of the Woodbridge branch consistently rude, unhelpful and obnoxious. They have failed to carry out all simple requests and have dealt with our wish to end out tenancy in a wholly unprofessional manner - We had to wait for a ...
read full review
read full review
What agent could do to change your mind?
NothingAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 06,2010
Jan 06,2010
7
people found
this helpful
this helpful
The team in Woodbridge were Excellent and this review does not reflect them at all. The boss at G&K, however, is deceitful, slimy and totally unhelpful - and I was paying his commission! I needed a shower after dealing with him....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
