“Horrendous service from Haart in Brixton. We are tenants of ......”
1 Star Review
Aug 10,2015
By:
'Russell'
Aug 10,2015
Branch: London, 494 Brixton Road
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: No
Postcode: SW2
Branch: London, 494 Brixton Road
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: SW2
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Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely.
We were told two days before the move-in day that it would have to be moved. We were promised that this would be so that everything could be finished to a high standard when we did move in. This would have been inconvenient but understandable, were it not for the fact that we had already requested a move-in day 7 days later than the property was advertised as available from, giving plenty of time for work to be completed.
The conditions we placed with our initial offer included new mattresses, wardrobes and blinds, and a repaint, which was all accepted by the landlord. We were assured that when the move-in day was changed that everything would be sorted but it quickly became apparent that this would not be the case. Our wardrobes did arrive on the move-in day, but three days later we are still without mattresses and blinds. A phonecall to the furniture supplier allowed us to discover that the order for mattresses had only been placed by the agency 2 days after we had already moved in. We suspect this happened at all because we went into branch on this day and inquired about their delivery.
One bedroom has also not been painted as requested despite the 8 days available for this work to be done.
We were also only given one key on our move-in day and three days later are still unaware of where the other keys are. We had to cut our own keys but obviously feel very unsafe knowing that three more keys are unaccounted for.
Communication has been terrible - we were only informed of a missing piece of paperwork half an hour before we were due to move in, leaving us and all our belongings stood out in the street as they would not hand over the keys. Other communication issues include guarantors not being included in emails/sent forms which specifically required them to read/sign. We were not even contacted to make the payment of rent/fees/deposit (as we were told we would be). Other London lettings agencies have been quite the opposite - almost hassling tenants for information/money but Haart seem completely negligible on this front.
We feel we have been treated unfairly and with no respect or value despite being customers of a service.
What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
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Comment on agent fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
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I'm really sorry to hear about this. Please could you email [email protected] so we can investigate and rectify these issues?
Many thanks
Melanie Smith
Customer Relations Manager