The UK's Largest Customer Review Website for the Property Industry
Brixton, London SW9
2.1/5, 13 Reviews
15% Recommended
25% letting valuation accuracy
60% letting fee satisfaction
No Description Found
Latest Reviews
Michelle Wakefield
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 25% | 60.00% | £1,350 | £2,300 |
Address
haart
494 Brixton Road, London, Greater London
SW9 8EQ
020 7274 2878
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
haart Branches (View All 173)
Completely unprofessional and ...
Share On : 
1 Star Review
Adam
By : 'Lucy'
Services : Other
Would you recommend ? : No
Postcode : SW2
12 Nov 2021
People found this helpful0
Completely unprofessional and disorganised. Left me standing in the rain waiting, to find out from the office the agent (Adam Khan) is on holiday. This is not my first bad experience having already rescheduled and been totally useless at communicating. I will not be looking at any properties with... Read Full Review
Comments (0)
Was this helpful?:
Lucy said about haart
Services : Other( )Date: 12th Nov 2021
Completely unprofessional and disorganised. Left me standing in the rain waiting, to find out from the office the agent (Adam Khan) is on holiday. This is not my first bad experience having already rescheduled and been totally useless at communicating. I will not be looking at any properties with Haart.
The UK's Largest Customer Review Website for the Property Industry
Haart ...
Share On :
5 Star Review
Victoria
By : 'Fiona'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
22 Mar 2021
People found this helpful0
Victoria from haart was our agent and helped us out so much! We thankfully found our current flat due to her hard work. She was really personable and easy to talk to/ contact. Really happy with the service and found a place quickly because of... Read Full Review
Comments (0)Was this helpful?:
Fiona said about haart
Services : Letting( As a Tenant )Date: 22nd Mar 2021
Victoria from haart was our agent and helped us out so much! We thankfully found our current flat due to her hard work. She was really personable and easy to talk to/ contact. Really happy with the service and found a place quickly because of this!
The UK's Largest Customer Review Website for the Property Industry
DONT USE!!! As a foreign ...
Share On :
1 Star Review
By : 'Lisa'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW9
16 Oct 2020
People found this helpful1
DONT USE!!! As a foreign landlady I lost more than half the rent to this agent! They charge for anything and everything and have "their contractors" triple the costs of actual work that has to be done. They fail to keep landlords up to date on changing laws. (delay of 2 months... Read Full Review
Comments (0)DONT USE!!! As a foreign landlady I lost more than half the rent to this agent!
Was this helpful?:
Lisa said about haart
Services : Letting( As a Owner )Date: 15th Oct 2020
DONT USE!!! As a foreign landlady I lost more than half the rent to this agent!
They charge for anything and everything and have "their contractors" triple the costs of actual work that has to be done.
They fail to keep landlords up to date on changing laws. (delay of 2 months and I was only informed after I contacted them) Due to this I am losing another couple of thousands.
I had paid for professional photos taken of my property, they were never provided to me and I am now told that they are deleted.
The UK's Largest Customer Review Website for the Property Industry
Put offer in at asking price ...
Share On :
1 Star Review
Ella
By : 'Michelle'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW9
29 Jun 2020
People found this helpful1
We were a professional couple looking for a long term rental to call home. We looked at a property that Haart were advertising and Ella was the agent from Haart representing the property. We decided to put an offer on, and emailed Ella the details less than an hour after seeing the property. This... Read Full Review
Comments (1)Was this helpful?:
Michelle Wakefield said about haart
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Jun 2020
We were a professional couple looking for a long term rental to call home. We looked at a property that Haart were advertising and Ella was the agent from Haart representing the property. We decided to put an offer on, and emailed Ella the details less than an hour after seeing the property. This was on a Thursday evening. We had no reply until 10am the next day when Ella told us another offer had been put on the property, and Ella asked us to confirm our final offer with any amendments. We discussed amongst ourselves and emailed through our final offer 2 hours which was at/above the original asking price. From this point forward we never heard from Ella or Haart again! No confirmation on whether or not our offer was accepted or why. We've emailed and called Ella and the Haart offices and had zero reply, despite they continue to push rental adverts to my mobile number. This is beyond appalling service to not reply to customers who put an offer in, even more so when it's a competitive offer at/above the asking price.
The UK's Largest Customer Review Website for the Property Industry
By : Dartford Landlord
7 Jul 2020I haven't been impressed. Their customer service isn't good, you have to keep chasing them to find out whats going on with your rental property. I won't be renewing with them at the end of the...
Rude and sarcastic. Not ...
Share On :
1 Star Review
Ella
By : 'Drobik101'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW2
22 Feb 2018
People found this helpful0
Rude and sarcastic. Not professional in the slightest. Changes the goalposts with informing you. It's a shame as i've never had a bad experience with Haart... Read Full Review
Comments (1)Was this helpful?:
Drobik101 said about haart
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Feb 2018
Rude and sarcastic. Not professional in the slightest. Changes the goalposts with informing you. It's a shame as i've never had a bad experience with Haart before.
The UK's Largest Customer Review Website for the Property Industry
By : ross collings
23 Feb 2018Hi Drobik101, We're very sorry to hear about your poor experience with our Brixton branch and we would like to look into this further. Please email us all the details at help@haart.co.uk so we can ...
Our experience with Haart was ...
Share On :
5 Star Review
Esta
By : 'Lauren'
Services : Sales( As a Buyer )
Sold price : £535000
Would you recommend ? : No
Postcode : SW2
22 Jun 2016
People found this helpful1
Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who answered every question with courtesy and grace, to the swift resolution process and excellent customer care, we were very impressed with every aspect of Haart's... Read Full Review
Comments on Agent Fees
n/a
Comments (1)Was this helpful?:
Lauren said about haart
Services : Sales( As a Buyer )Date: 21st Jun 2016
Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who answered every question with courtesy and grace, to the swift resolution process and excellent customer care, we were very impressed with every aspect of Haart's service. I would especially recommend Esta Wilson, who went over and above the call of duty and was both genuinely charming and extremely efficient - her reassurance and support made the whole experience so much more pleasant.
The UK's Largest Customer Review Website for the Property Industry
By : Ross
24 Jun 2016Hi Lauren, Thank you for review, we're very happy you received an exceptional service. We will pass this feedback...
I have just exchanged ...
Share On :
5 Star Review
Roni
By : 'Nhussein'
Services : Sales( As a Vendor )
Sold price : £178000
Would you recommend ? : Yes
Postcode : SE25
20 Jun 2016
People found this helpful0
I have just exchanged contracts on my sale of my property and i would like to say this was helped along with the help of Roni Robinson who`s help in this matter was first class in the Brixton office. I was kept informed throughout the whole process of chasing both solicitors and was always very... Read Full Review
What agent could do to change your mind?
The fees were ok
Comments on Agent Fees
The fees were ok
Comments (1)Was this helpful?:
Nhussein said about haart
Services : Sales( As a Vendor )Date: 19th Jun 2016
I have just exchanged contracts on my sale of my property and i would like to say this was helped along with the help of Roni Robinson who`s help in this matter was first class in the Brixton office. I was kept informed throughout the whole process of chasing both solicitors and was always very helpful and professional and friendly.
The UK's Largest Customer Review Website for the Property Industry
By : ross
9 Mar 2018Hi there, Thanks for your kind words and than you for the 5-star feedback. Have a wonderful...
Haart were almost useless ...
Share On :
1 Star Review
By : 'Haartless'
Services : Sales( As a Buyer )
Sold price : £770000
Would you recommend ? : No
Postcode : SW90
31 Mar 2016
People found this helpful0
Haart were almost useless from the word go: they did not know anything about the property's roof, who owned the surrounding land, or whether planning had been granted for the extension. They were so bad at contacting the vendor we did it directly ourselves. We made an offer through Haart: they... Read Full Review
Comments on Agent Fees
Anything more than 50p would be a rip off.
Comments (1)Was this helpful?:
Haartless said about haart
Services : Sales( As a Buyer )Date: 30th Mar 2016
Haart were almost useless from the word go: they did not know anything about the property's roof, who owned the surrounding land, or whether planning had been granted for the extension. They were so bad at contacting the vendor we did it directly ourselves. We made an offer through Haart: they relayed this incorrectly to the vendor, whilst also repeatedly spelling our names wrong and not copying us in on communications. When the house finally sold they only found out after completion. Utterly hopeless. Do not sell your house with them. If buying, you'll have to do it yourself.
The UK's Largest Customer Review Website for the Property Industry
By : Ross
31 Mar 2016Hi there, We're very sorry to hear about your poor experience with us. Please contact us at help@haart.co.uk so we can help make amends for...
Dreadful communication ...
Share On :
2 Star Review
Esta
Samuel
By : 'GL'
Services : Sales( As a Buyer )
Sold price : £839000
Would you recommend ? : No
Postcode : SW2
22 Feb 2016
People found this helpful1
Dreadful communication throughout. We bought a property from Haart. Through the process they were unable to be reached by phone or email, they were discourteous, and seemed incapable of listening to our concerns. As a concrete example, one message took three and a half weeks to receive a reply... Read Full Review
What agent could do to change your mind?
NA
Comments on Agent Fees
NA
Comments (2)Was this helpful?:
GL said about haart
Services : Sales( As a Buyer )Date: 22nd Feb 2016
Dreadful communication throughout. We bought a property from Haart. Through the process they were unable to be reached by phone or email, they were discourteous, and seemed incapable of listening to our concerns. As a concrete example, one message took three and a half weeks to receive a reply despite several follow ups and chasing. At one point we were very close to calling the deal off because their communication gave us no confidence that the sale was going ahead. The only reason they get a second star is because (eventually) the deal went through. Compared to our other side of the chain, their service was deplorable.
The UK's Largest Customer Review Website for the Property Industry
By : Ross
22 Feb 2016Hi 'GL', We're sorry to hear about the poor service you received with haart. Could you please forward all the details to help@haart.co.uk so we can look into this for...
Pros: Sunny is a pragmatic ...
Share On :
2 Star Review
Sunny
By : 'DisappointedLondonLandlord'
Services : Letting( As a Owner )
Rent PCM : £2050
Would you recommend ? : No
Postcode : SW9
10 Oct 2015
People found this helpful0
Pros: Sunny is a pragmatic employee who gets things done efficiently and usually communicates well. They are good at... Read Full Review
What agent could do to change your mind?
Their fees are very competitive
Comments on Agent Fees
Their fees are very competitive
Comments (1)Pros:
Was this helpful?:
DisappointedLondonLandlord said about haart
Services : Letting( As a Owner )Date: 9th Oct 2015
Pros:
Sunny is a pragmatic employee who gets things done efficiently and usually communicates well.
They are good at playing
The UK's Largest Customer Review Website for the Property Industry
By : haart Estate Agents
10 Nov 2015Good afternoon, Thank you for leaving us a review. We are sorry to read that you would not use the branch again. Were there any particular elements that you feel needed improvement or any problems ...
Tried to sell our property ...
Share On :
1 Star Review
By : 'Upset'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £430000
Would you recommend ? : No
Postcode : SW2
27 Sept 2015
People found this helpful2
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were not told, needed to chase for feedback when... Read Full Review
Comments (1)Was this helpful?:
Upset with Haart said about haart
Services : Sales( Prospective Vendor/Buyer )Date: 26th Sep 2015
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were not told, needed to chase for feedback when the viewings did happen. Incorrect / missing information on legal documents e.g. incorrect termination dates vs our agreement with Haart with a lack of willingness to change it due to this being a
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
6 Oct 2015Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to help@haart.co.uk so we can investigate this. Many thanks, Melanie Smith Customer Relations...
Horrendous service from Haart ...
Share On :
1 Star Review
Rasa
Sunny
By : 'Russell'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SW2
10 Aug 2015
People found this helpful1
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely. We were told two days before the move-in day that it would have to be moved. We were promised that this would be so that everything could be finished to a... Read Full Review
What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Comments on Agent Fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Comments (1)Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely.
Was this helpful?:
Russell Nunthorpe said about haart
Services : Letting( As a Tenant )Date: 9th Aug 2015
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely.
We were told two days before the move-in day that it would have to be moved. We were promised that this would be so that everything could be finished to a high standard when we did move in. This would have been inconvenient but understandable, were it not for the fact that we had already requested a move-in day 7 days later than the property was advertised as available from, giving plenty of time for work to be completed.
The conditions we placed with our initial offer included new mattresses, wardrobes and blinds, and a repaint, which was all accepted by the landlord. We were assured that when the move-in day was changed that everything would be sorted but it quickly became apparent that this would not be the case. Our wardrobes did arrive on the move-in day, but three days later we are still without mattresses and blinds. A phonecall to the furniture supplier allowed us to discover that the order for mattresses had only been placed by the agency 2 days after we had already moved in. We suspect this happened at all because we went into branch on this day and inquired about their delivery.
One bedroom has also not been painted as requested despite the 8 days available for this work to be done.
We were also only given one key on our move-in day and three days later are still unaware of where the other keys are. We had to cut our own keys but obviously feel very unsafe knowing that three more keys are unaccounted for.
Communication has been terrible - we were only informed of a missing piece of paperwork half an hour before we were due to move in, leaving us and all our belongings stood out in the street as they would not hand over the keys. Other communication issues include guarantors not being included in emails/sent forms which specifically required them to read/sign. We were not even contacted to make the payment of rent/fees/deposit (as we were told we would be). Other London lettings agencies have been quite the opposite - almost hassling tenants for information/money but Haart seem completely negligible on this front.
We feel we have been treated unfairly and with no respect or value despite being customers of a service.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
12 Aug 2015Hi Russell I'm really sorry to hear about this. Please could you email help@haart.co.uk so we can investigate and rectify these issues? Many thanks Melanie Smith Customer Relations...
I have been horrified at the ...
Share On :
1 Star Review
By : 'Sophie'
Services : Letting( As a Owner )
Rent PCM : £1
Would you recommend ? : No
Postcode : SW9
25 Feb 2015
People found this helpful0
I have been horrified at the service I have received. The staff do not respond with any speed even to extremely urgent issues (the ceiling just fell in - I have emailed them twice for news and still received no response in 2 days). In only two and a half years they have cost me money in damages to... Read Full Review
Comments (1)Was this helpful?:
Sophie said about haart
Services : Letting( As a Owner )Date: 25th Feb 2015
I have been horrified at the service I have received. The staff do not respond with any speed even to extremely urgent issues (the ceiling just fell in - I have emailed them twice for news and still received no response in 2 days). In only two and a half years they have cost me money in damages to the property by tenants that they assured me would be covered by the tenant's deposit and in bailiff fees for unpaid council tax by my tenants which they told me they had informed the council about. I am living abroad and so am extremely reliant on them to take care of the property and my experience has been one of disinterest to the point of downright negligence which has been seriously detrimental to the relationship with the tenants. Horrific. Avoid at all costs.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
5 Mar 2015Hi Sophie I'm so sorry to hear about this. Customer satisfaction is extremely important to us and I am disappointed to hear about the issues you have faced. Please could you email help@haart.co.uk ...
1 - 13 of 13 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
