0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 03,2015
Aug 03,2015
4
people found
this helpful
this helpful
My partner leased a property from the Hereford branch .Having dealt with many letting agents myself in the past i was shocked at how unprofessional this company is !! They tell you what you want to hear until they have your money then they twist the story .After almost 2 months my partner is still waiting for his deposit back . That's on top of them accusing him of having more than 1 key , they then realized their mistake , then with no apology asked if he could post key back to them recorded delivery .My partner did as they asked only to be told that the key was not in the envelope when received , despite him having proof of the weight of the recorded delivery letter sent ,and to add insult to injury they told him he shouldn't have posted the key !!!Since then they do not communicate with you unless you hound them .Jane the office manager needs to learn how to manage and a few lessons in customer service would be very beneficial too.As it has now taken so long we are now in the process of taking legal advice .Save yourself the stress and do not give these scamming money grabbers your hard earned cash.
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Latest Reviews
23rd Jan 2017
reviewed by 'Emma70'
3rd Aug 2015
reviewed by 'miss'
Opening Hours
Address
Russell Baldwin & Bright
20 King Street
Hereford
Herefordshire
HR4 9DB
01432 277744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £550 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jan 23,2017
Jan 23,2017
3
people found
this helpful
this helpful
Absolutely terrible service, we have been left out of pocket & with a damaged house. Having used a great deal of letting agents this company is by far the worse. Communication has been poor or false, lack of care towards us & our family home plus dealing ...
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Comment on agent fees
Bad
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Aug 03,2015
Aug 03,2015
4
people found
this helpful
this helpful
My partner leased a property from the Hereford branch .Having dealt with many letting agents myself in the past i was shocked at how unprofessional this company is !! They tell you what you want to hear until they have your money then they twist the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
