shoreditch, London, EC2A
4.9/5, 172 reviews
99% recommended
91% lettings valuation accuracy
99% lettings fee satisfaction
base property specialists | Shoreditch Letting and Estate Agents - UK

“I bought a flat for rental from a pervious owner ......”

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Jul 13,2011
Minithumbup
By: 'Mandy'
Jul 13,2011
0 people found
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I bought a flat for rental from a pervious owner that was looked after by Base. She gave me glowing praise about them and over the past 3 years they have been fantastic. They care, keep you well informed and act on issues promptly. I would have no hesitation in recommending them.
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Latest Reviews

View all Reviews 172
25th Apr 2019
reviewed by 'Nancy'
“Base Property Specialists took over managing the flat we rented after the previous agent failed to their basic responsibilities such ......”
21st Jul 2018
reviewed by 'Elina'
“My previous management company has created a lot of issues in my apartment and I did not know how to ......”
10th Apr 2018
reviewed by 'APerkins'
“I rented a really unique property through Base for four years. They were invariably helpful, fair, professional and efficient. Maintenance ......”
7th Nov 2017
reviewed by 'j'
“Good experience , very professional from start to finish and that was ALL crew at BASE, would use again 100 per cent...”
30th Oct 2017
reviewed by 'Geoff'
“By far the most pleasant experience I've ever had with a management agency. What started with an initial meeting to ......”
5th Oct 2017
reviewed by 'Livia'
“I rented a three bedroom house from An and Kristjan for almost ten years. They are by far the best ......”
Opening Hours
  • Monday: 10:00 - 18:30
  • Tuesday: 10:00 - 18:30
  • Wednesday: 10:00 - 18:30
  • Thursday: 10:00 - 18:30
  • Friday: 10:00 - 18:30
  • Saturday: Closed
  • Sunday: Closed
Address

Base Property Specialists Ltd
3 Garden Walk
Shoreditch,London
Greater London
EC2A 3EQ
020 7033 1901

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 91% 99% £1,040 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 0 98 2 6 0 3 0 6 0
Areas covered
  • EC2
  • East London
  • E1
  • North London
  • E2
  • Central london
  • N1
  • EC1
  • E5
  • E8
  • SE1
  • E3
  • E14
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS SAGEagent
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“Excellent and very Professionals...”

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Apr 25,2019
Minithumbup
By: 'Nancy'
Apr 25,2019
0 people found
this helpful
Base Property Specialists took over managing the flat we rented after the previous agent failed to their basic responsibilities such as paying the rent back to the landlord and responding to issues. BASEPS have always been extremely professional. Responded to all issues in a timely ...
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Comment on agent fees
We ignore their fees. They took over other agent so we did not have to pay additional fees
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“Best Agency!...”

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Jul 21,2018
Minithumbup
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Elina
By: 'Elina'
Jul 21,2018
0 people found
this helpful
My previous management company has created a lot of issues in my apartment and I did not know how to solve it. I changed to Base and everything was resolved in a professional and timely manner. Communication and customer service is on the highest level. ...
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Comment on agent fees
Good
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“Truly different letting agents...”

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Apr 10,2018
Minithumbup
By: 'APerkins'
Apr 10,2018
0 people found
this helpful
I rented a really unique property through Base for four years. They were invariably helpful, fair, professional and efficient. Maintenance could not have been simpler: we were given the number of our landlord's maintenance man, who would deal with nearly any issue within 24 hours (and ...
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Comment on agent fees
Fair, and in line with market rates. Naturally, the world will be a better place when the law prohibits agency fees from being charged to tenants, but until then it's hard to gripe about those charged by Base.
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“Good experience , very professional from start to finish and that ......”

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Nov 07,2017
Minithumbup
By: 'j'
Nov 07,2017
0 people found
this helpful
Good experience , very professional from start to finish and that was ALL crew at BASE, would use again 100 per cent...
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Comment on agent fees
Good
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“By far the most pleasant experience I've ever had with ......”

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Oct 30,2017
Minithumbup
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An
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Steve
By: 'Geoff'
Oct 30,2017
0 people found
this helpful
By far the most pleasant experience I've ever had with a management agency. What started with an initial meeting to show me all the details of my new flat continued with prompt responses with any questions or issues I had throughout the duration of my ...
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“I rented a three bedroom house from An and Kristjan ......”

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Oct 05,2017
Minithumbup
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An
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Kristjan
By: 'Livia'
Oct 05,2017
0 people found
this helpful
I rented a three bedroom house from An and Kristjan for almost ten years. They are by far the best agency I dealt with in London. They've always responded to any issue in the house with speed, courtesy and always always extremely professional. The only ...
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Comment on agent fees
Base agency has very reasonable fees.
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“Base were fantastic to deal with from the beginning to ......”

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Sep 08,2017
Minithumbup
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An
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Kristjan
By: 'Iain'
Sep 08,2017
0 people found
this helpful
Base were fantastic to deal with from the beginning to end of our tenancy. All their initial admin work setting up utility accounts made moving in really straightforward, and any queries during our stay were resolved quickly and easily....
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“I've maintained contact with An, Steve, and Terence regularly throughout ......”

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Aug 17,2017
Minithumbup
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An
By: 'Sam'
Aug 17,2017
0 people found
this helpful
I've maintained contact with An, Steve, and Terence regularly throughout my tenancy. They were polite, attentive, and responsive for all of my queries. Maintenance issues were dealt with promptly and to a good standard....
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Comment on agent fees
No issues with the fees involved.
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“Have received excellent service from An, Steve, Andy and Terence ......”

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Aug 15,2017
Minithumbup
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An
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Steve
By: 'PT'
Aug 15,2017
0 people found
this helpful
Have received excellent service from An, Steve, Andy and Terence throughout my tenancy. Lovely team and always happy to help....
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“Great to do deal with, and nice people to boot. ......”

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Jun 12,2017
Minithumbup
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Steve
By: 'Oliver'
Jun 12,2017
0 people found
this helpful
Great to do deal with, and nice people to boot. Always prompt to respond. Thanks for three years of a very happy tenancy....
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Comment on agent fees
Fair fees
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“All the agents we got in contact with were extremely ......”

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Jun 08,2017
Minithumbup
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Kristjan
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An
By: 'Professional,'
Jun 08,2017
0 people found
this helpful
All the agents we got in contact with were extremely professional, reliable, friendly and approachable! It was a pleasure to rent through Base....
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“Very nice professionals, engaged with the tenants, and always available ......”

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Jun 02,2017
Minithumbup
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Kristjan
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An
By: 'Jon'
Jun 02,2017
0 people found
this helpful
Very nice professionals, engaged with the tenants, and always available to make the tenancy easy. A please to have been tenants with them....
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“Base have been by far and away the best letting ......”

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Mar 09,2017
Minithumbup
By: 'Mark'
Mar 09,2017
1 people found
this helpful
Base have been by far and away the best letting agents that I have ever had to deal with. They have always been courteous, professional, attentive, and helpful. They were responsive when it came to dealing with problems (of which there were very few), and ...
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By: Kristjan Byfield
Mar 09, 2017
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Hi Mark- what lovely words, it's great to hear Tenants relay the very experience we aim to deliver. It doesnt always go appreciated but, when it does, it means a heck of a lot to the whole team. Many thanks and if you ever find yourself in our neck of the woods again dont be a stranger! ...

“Most friendly and helpful property specialists ever, so lovely and ......”

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Nov 03,2016
Minithumbup
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An
By: 'Kiwon'
Nov 03,2016
0 people found
this helpful
Most friendly and helpful property specialists ever, so lovely and great first impression. Couldn't have been more professional, giving my wife and me great information to find a perfect accommodation. The flat we rent was clean, stylish, the same as the pictures on their homepage. ...
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Comment on agent fees
Reasonable. excellent service. Good
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“Having rented an apartment for over 3 years that Base managed, ......”

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Sep 19,2016
Minithumbup
Staff profile picture
An
By: 'Warren'
Sep 19,2016
0 people found
this helpful
Having rented an apartment for over 3 years that Base managed, I can say that the service they offered was perfect, from the start right through to the end. The whole team were very attentive, and professional. Any necessary maintenance got dealt with very quickly and ...
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Comment on agent fees
Great. Better value for money than any other agent I have used.
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“Base Property Specialists, until recently, managed our rental for 2 years ......”

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Aug 18,2016
Minithumbup
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An
By: 'Heather'
Aug 18,2016
1 people found
this helpful
Base Property Specialists, until recently, managed our rental for 2 years and from signing the contract to vacating the property they were very attentive, great with communications and kept us as up to date as possible with anything that arose. We were lucky to have an ...
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Comment on agent fees
100% fair
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“My fiance and I let a property through base for ......”

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Aug 17,2016
Minithumbup
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An
By: 'Jim'
Aug 17,2016
1 people found
this helpful
My fiance and I let a property through base for two years. From start to finish, they were professional, friendly, honest, and attentive to our needs. We never felt like we were forgotten once we signed the agreement like a lot of other agents will ...
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Comment on agent fees
Fantastic
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“Sold a leasehold flat that had been rented out for 10 ......”

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Aug 13,2016
Minithumbup
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Kristjan
By: 'Barbara'
Aug 13,2016
0 people found
this helpful
Sold a leasehold flat that had been rented out for 10 years. Best estate agent experience ever. Went far beyond normal service. I live 200miles from property and Kristjan just sorted everything for me. Professional and efficient. Really feel I had someone working with me to ...
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Comment on agent fees
Fees in line with others. Service exceeded and additional help made it excellent value
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“Fraudulently rented us a studio in Bethnal Green which the ......”

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Apr 05,2016
Minithumbdown
By: 'filip'
Apr 05,2016
1 people found
this helpful
Fraudulently rented us a studio in Bethnal Green which the window doersn't open in, and we have not had fresh air for 8 months! IT IS UNRESOLVED TO THIS DATE. Works with unresponsive landlords....
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“I found the entire team is tenant and landlord friendly, ......”

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Jul 17,2015
Minithumbup
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Kristjan
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An
By: 'Naren'
Jul 17,2015
1 people found
this helpful
I found the entire team is tenant and landlord friendly, Right from viewings till the check out the team has been very process oriented with no room for misunderstandings or confusion. The entire team - Kristjan, An, Marija, Steve, Andy, Dee ( i might have missed ...
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“Excellent service, very responsive to queries and reasonable fees are ......”

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Mar 31,2015
Minithumbup
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An
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Kristjan
By: 'Rod'
Mar 31,2015
0 people found
this helpful
Excellent service, very responsive to queries and reasonable fees are some of the things that lead me to recommend base. As on overseas landlord they make the process for me very easy and I have recommended them to others as well....
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By: Kristjan
Mar 31, 2015
View all comments (1)
Great to hear from another happy Landlord Rod- long may it last! Many thanks for taking the time to review us. ...

“BASE have given excellent service right from the start. Nothing ......”

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Mar 30,2015
Minithumbup
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Kristjan
By: 'Anne'
Mar 30,2015
0 people found
this helpful
BASE have given excellent service right from the start. Nothing has been too much trouble, they helped with the boiler inspection, cleaning, key cutting. They found great tenants for me, who I am really pleased with. The whole process was really smooth, easy and professionally ...
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Comment on agent fees
Fees were clearly defined and as forecast.
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By: Kristjan
Mar 30, 2015
View all comments (1)
Anne- we are always delighted to hear great feedback from our Landlords. We have tried to create a comprehensive service that makes things easy for our Landlords and it appears we have it right. Many thanks for taking the time to write such a lovely and comprehensive review. ...

“Base are super efficient, responsive and commercial. They provide a ......”

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Mar 24,2015
Minithumbup
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Kristjan
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An
By: 'Peter'
Mar 24,2015
0 people found
this helpful
Base are super efficient, responsive and commercial. They provide a first class management service for true value for money. I have used many agents before them and Base are simply in a league of their own. They keep the tenants happy, attend to problems at ...
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Comment on agent fees
Flexible and reasonable.
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“Base have been looking after my property for several years ......”

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Mar 24,2015
Minithumbup
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Kristjan
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An
By: 'Kenneth'
Mar 24,2015
0 people found
this helpful
Base have been looking after my property for several years with tenants...They recently gutted my flat re designed chose kitchen bathroom etc. ..Sent idea's to me. ..kept almost to budget. ..personally Ican't recommend them highly enough...
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“I experienced a superb service from the Base TeamHighly professional, ......”

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Mar 23,2015
Minithumbup
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An
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Kristjan
By: 'Monique'
Mar 23,2015
0 people found
this helpful
I experienced a superb service from the Base Team Highly professional, transparent and friendly. Base were able to find me excellent tenants every time. I am convinced I have chosen the right agent....
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“We have been dealing with Base for some years now, ......”

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Mar 23,2015
Minithumbup
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An
By: 'Brian'
Mar 23,2015
0 people found
this helpful
We have been dealing with Base for some years now, the service we receivce as always been 1st class. We have no problem with recommending then to other landlords....
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Comment on agent fees
An is always on the ball with the year increase in rent. So the fee's are market rate,so we are happy.
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“I have always gone to the team at base for ......”

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Mar 23,2015
Minithumbup
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An
By: 'Zenos'
Mar 23,2015
0 people found
this helpful
I have always gone to the team at base for any rental properties I have that need tenants, as I know that with base not only will they find me a tenant ASAP but also that they make sure with all their checks that they ...
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“An, Marja and the team at Base make the letting ......”

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Mar 23,2015
Minithumbup
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An
By: 'JH,'
Mar 23,2015
0 people found
this helpful
An, Marja and the team at Base make the letting process so easy for both the landlord and the tenant. They are super efficient and always match the tenant perfectly with the property. Having worked with Base for a few years, it is clear that ...
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“My husband and I have used the services of Base ......”

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Mar 23,2015
Minithumbup
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An
By: 'Damini'
Mar 23,2015
0 people found
this helpful
My husband and I have used the services of Base Properties for more then 10 years. An and Kris have guided us when we first became Landlords and have marketed and provided great tenants for our property. Any problems are dealt with minimal fuss and there ...
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“Base Property Services recently helped us to find a buy-to-let ......”

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Mar 10,2015
Minithumbup
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Kristjan
By: 'Kate'
Mar 10,2015
0 people found
this helpful
Base Property Services recently helped us to find a buy-to-let property and we also use them to manage our existing property. Their service was (as usual) top-notch. I don't think that buying a property could be easier than this. Kristjan found the property, took care ...
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Tenant Fees

Overall Fees

You will need to pay 1 week's rent as a Holding Deposit to place a property 'under offer' whilst we undertake legal checks (Right to Rent, AML, etc) and references to ensure you and legally entitled to and are able to fulfill the terms of your proposed tenancy. On the basis your tenancy goes ahead as per the originally agreed terms and all parties sign all tenancy related documentation with 14 days of paying the Holding Deposit this will be refunded in full.

Security Deposit: capped at a maximum of 5 week's rent
The 1st month's rent (unless an alternate rent schedule has been agreed upon)
Other permitted payments which may apply during your tenancy are as follows:
-changes to tenancy documentation
-interest charges for late payment of rent
-payment to cover reasonable incurred charges to resolve an issue caused by a tenant (e.g. the cost to replace locks & keys if a tenant loses a set)
-payment of any unpaid rent or reasonable costs associated with the 'early termination' of a Tenancy

Last updated on 03/06/2019, 5:17 PM by Kristjan Byfield - Company Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. We are required to immediately undertake an investigation and provide you with a report of our findings within 15 working days.

2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.

3. With this report will be a statement of our final decision and any offer we may wish to make.

4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Last updated at 12:02 PM 16/12/2021 by

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Base Property Specialists Ltd

Branch - shoreditch, London, EC2A

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