Edinburgh, EH7
4.6/5, 29 reviews
90% recommended
100% lettings valuation accuracy
95% lettings fee satisfaction
Homes for rent in Edinburgh | A Flat in Town | visit our website

“I recently rented a flat with ‚€‚ËœA Flat in Town' ......”

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Mar 16,2015
Minithumbup
Lucy
By: 'Sarah'
Mar 16,2015
0 people found
this helpful
I recently rented a flat with ‚€‚ËœA Flat in Town' and I had an excellent experience throughout my tenancy. The staff are all extremely friendly and knowledgeable, and Lucy (who I dealt with most) always responded very quickly and politely to any queries or questions I had. The initial application process was clear, easy to understand and efficient, as was the move out inspection.

In addition, I was particularly grateful for the level of professionalism and support I received when I encountered difficulties with my neighbours, Lucy sorted out my tricky situation very promptly and without making me feel like I was being a nuisance.

I would definitely recommend ‚€‚ËœA Flat in Town' to anyone wishing to rent a property in Edinburgh. I wouldn't hesitate to rent with them again.
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Opening Hours
Address

A Flat in Town
36 East Claremont Street
Edinburgh
City of Edinburgh
EH7 4JR
0131 652 7393

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 95% £450 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 20 1 0 0 0 0 0 1
Areas covered
  • EH1
  • Central Edinburgh
  • EH2
  • New Town
  • EH3
  • Old Town
  • EH4
  • Leith
  • EH5
  • Leith Walk
  • EH6
  • Dalry
  • EH7
  • Bruntsfield
  • EH8
  • Marchmont
  • EH9
  • Newington
  • EH10
  • Polwarth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties

“Very professional...”

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Mar 11,2020
Minithumbup
Melanie
By: 'Oana H'
Mar 11,2020
0 people found
this helpful
I have had a very good experience with A Flat in Town. Very professional service throughout from the viewing stage, during the tenancy and at the end during the move out inspection...
read full review
Was this helpful? Yes
By: Katrina Walker
Mar 11, 2020
View all comments (1)
Hi Oana, thanks so much for the lovely review - we really appreciate you taking the time to post this. If we can ever be of any help in the future, please do not hesitate to be in touch. Best wishes, Katrina ...

“Friendly, professional service...”

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Aug 06,2019
Minithumbup
By: 'Julie Watson'
Aug 06,2019
0 people found
this helpful
I rented a flat for a month from this company. Lance and the team were very friendly, professional and extremely helpful. A few minor issues occurred, but Lance had them sorted immediately, and always with a friendly helpful attitude. I would definitely rent again from ...
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“Great long term letting experience...”

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Mar 26,2019
Minithumbup
Melanie
Lucy
By: 'Paul Baxter'
Mar 26,2019
1 people found
this helpful
I've previously been renting through A Flat in Town for more than 5 years, always a smooth experience be it arranging repairs, renovation or access timeslots. Always easy to deal with and accommodating, the gold standard of how letting agents should behave....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Katrina Walker
Mar 27, 2019
View all comments (1)
Hi Paul, thank you so much for the lovely review! Melanie and the rest of the team really appreciate you taking the time to post this. We wish you every happiness in your new home and let us know if there is anything we can help with in the future. Best wishes, Katrina ...

“Good communication and friendly staff...”

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Oct 13,2018
Minithumbup
By: 'Sasha & Vincent'
Oct 13,2018
0 people found
this helpful
We had a very positive experience from start to end, the main reason being the staff - very friendly, fair and willing to quickly deal with any issues we had with the property. There were a few things that needed to be fixed during our 2 ...
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Comment on agent fees
No issues.
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“Due to a Master Programme, I rented a flat through ......”

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Feb 01,2018
Minithumbup
By: 'David'
Feb 01,2018
0 people found
this helpful
Due to a Master Programme, I rented a flat through this agency from September 2017 to December 2017 with a classmate. We were letting a short term let from overseas, which is not an easy task in Edinburgh, having a lot of troubles to even receive a ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great company to use for rentals in Edinburgh. Helpful, friendly ......”

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Oct 07,2017
Minithumbup
By: 'Yvonne'
Oct 07,2017
0 people found
this helpful
Great company to use for rentals in Edinburgh. Helpful, friendly and professional staff. The property was fantastic and we were delighted....
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Comment on agent fees
Very competitive prices.
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“I have had such bad experiences with letting agents in ......”

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Mar 20,2017
Minithumbup
Lucy
By: 'Emma93'
Mar 20,2017
0 people found
this helpful
I have had such bad experiences with letting agents in Edinburgh but A Flat in Town have been absolutely fantastic. They are always very pleasant, and have any issues with the flat fixed immediately. They really cared about the flat and it's up keep and ...
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Comment on agent fees
Good
Was this helpful? Yes

“I rented a flat through this agency for just under 6 ......”

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Feb 23,2017
Minithumbup
Melanie
By: 'Richard'
Feb 23,2017
1 people found
this helpful
I rented a flat through this agency for just under 6 years. On all occasions, maintenance was prompt and efficient. Any queries were swiftly and professionally managed. Checkout was fair, and no deductions were made. Having rented a handful of flats in Edinburgh, and having been ...
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Comment on agent fees
n/a
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“I first was interacting with Gemma and then with Lucy. ......”

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Feb 04,2016
Minithumbup
Lucy
By: 'Dona'
Feb 04,2016
0 people found
this helpful
I first was interacting with Gemma and then with Lucy. They were both very friendly and very helpful. They were both excellent in dealing with any issues relating to the flat. If there were any issues they dealt with it immediately. I have rented out ...
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“A Flat in Town was fantastic as a landlord, from ......”

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Oct 06,2015
Minithumbup
By: 'Spencer'
Oct 06,2015
0 people found
this helpful
A Flat in Town was fantastic as a landlord, from start to finish. My partner and I were letting a short term let from overseas, which is not an easy task. Lots of letting agents wouldn't even talk to us. But A Flat in Town ...
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Comment on agent fees
Great price for the product. Much better then almost everyone else in town from what we saw. Other letting agents are charging upwards of 1200 for worse properties. Very happy with what we paid.
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“A Flat In Town, and Lucy specifically, provided constantly useful, ......”

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Aug 25,2015
Minithumbup
Lucy
By: 'Jeffrey'
Aug 25,2015
0 people found
this helpful
A Flat In Town, and Lucy specifically, provided constantly useful, knowledgable and friendly service. Communication was easy and frequent, and we felt supported throughout the check-in/check-out process. A detailed inventory was provided, as well as clear guidelines indicating their expectation of the property's condition ...
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“I have never been more impressed by the professionalism and ......”

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Aug 06,2015
Minithumbup
Lucy
By: 'Liam'
Aug 06,2015
0 people found
this helpful
I have never been more impressed by the professionalism and care provided by an agency. From the start to the last the attention AFIT afforded to the property was first class making sure all services were working correctly and adhering to standards. In a world ...
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“I recently rented a flat with ‚€‚ËœA Flat in Town' ......”

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Mar 16,2015
Minithumbup
Lucy
By: 'Sarah'
Mar 16,2015
0 people found
this helpful
I recently rented a flat with ‚€‚ËœA Flat in Town' and I had an excellent experience throughout my tenancy. The staff are all extremely friendly and knowledgeable, and Lucy (who I dealt with most) always responded very quickly and politely to any queries or questions ...
read full review
Was this helpful? Yes

“Excellent letting agency....clearly well organised outfit, with staff who ......”

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Jan 12,2015
Minithumbup
Lucy
By: 'Kerry Denoon'
Jan 12,2015
0 people found
this helpful
Excellent letting agency....clearly well organised outfit, with staff who are very personable. As a landlord, I feel happy that my flat is in good hands, any tenants are well checked, relevant issues are dealt with promptly and fairly and the flat is inspected regularly. ...
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“Do not bother cleaning the flat!My wife and I ......”

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Dec 14,2014
Minithumbdown
By: 'A tennant'
Dec 14,2014
2 people found
this helpful
Do not bother cleaning the flat! My wife and I cleaned the flat we stayed at and left it in a better condition than when we moved in. The next day we received an email stating that certain areas of the flat were left "particularly ...
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What agent could do to change your mind?
No charged for cleaning.
Attached Filesnbsp;
Was this helpful? Yes
By: Katrina Walker
Dec 15, 2014
View all comments (1)
Many thanks for taking the time to respond and let us know your feedback about your short term let. We did everything we could to minimise any cost to yourself at the end of the let and double checked with the cleaners just in case. The same cleaners clean the property between lets each time and so are very good at knowing if a bit more is needed than the standard clean that the landlord pays for. We had an email from your wife agreeing to pay the charge of £14 that we asked for, however we ...

“From the moment we contacted A Flat In Town, they ......”

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Sep 21,2014
Minithumbup
By: 'Emma'
Sep 21,2014
0 people found
this helpful
From the moment we contacted A Flat In Town, they were really good with us as tenants. Our applications were processed very quickly and soon moved into the property shortly after. Through out the tenancy, any maintenance requests were carried out quickly and efficiently and ...
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“I used A Flat in Town to manage my flat ......”

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Aug 21,2014
Minithumbup
By: 'Richard Everett'
Aug 21,2014
1 people found
this helpful
I used A Flat in Town to manage my flat in Edinburgh when I moved overseas a few years ago. A number of tenants rented the flat over the years, and I am happy to report that I did not have a single problem with ...
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“Having used letting agents in the past, one of which ......”

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Aug 07,2014
Minithumbup
By: 'Simon Carroll'
Aug 07,2014
0 people found
this helpful
Having used letting agents in the past, one of which was a hideous experience, i was not really looking forward to going through it all again. HOWEVER right from the outset when i was met to view a property, to having my deposit returned, A ...
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Was this helpful? Yes
By: KW
Aug 07, 2014
View all comments (1)
Hi Simon, Thanks so much for taking the time to leave a review - it is much appreciated here in the office! We wish you all the best for the future and please do not hesitate to let us know if there is anything else we can ever help with. Best wishes, The AFIT Team ...

“A Flat in Town have been the letting agent for ......”

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Aug 04,2014
Minithumbup
By: 'DK'
Aug 04,2014
0 people found
this helpful
A Flat in Town have been the letting agent for my property for many years now and I would thoroughly recommend them to both landlords and tenants. The service they offer is of the highest professional standard, yet with a truly personal touch. Each prospective ...
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“The service which we received from A Flat In Town, ......”

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Jul 28,2014
Minithumbdown
By: 'R_Cam'
Jul 28,2014
3 people found
this helpful
The service which we received from A Flat In Town, was utterly appalling, when we recently applied for a property with them. Although the primary customer for any letting agent will be the owner of the property they manage, prospective tenants are also prospective customers, ...
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Was this helpful? Yes
By: KW
Jul 28, 2014
View all comments (1)
Dear Rebecca, We are so sorry to get this review but do feel that a number of points have been misrepresented. As you will be aware, we only received the final two references this morning (28th July) after much correspondence where we made it clear that we needed a full application before being able to consider you both for the property. We also tried to verify your references (as a professional company should) but were unable to. Due to inconsistencies with the information, we felt unable ...

“A flat in town have provided me with an excellent ......”

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Sep 26,2013
Minithumbup
Sally
By: 'Alan McG'
Sep 26,2013
0 people found
this helpful
A flat in town have provided me with an excellent service as a landlord living overseas forthe past 5 years.They have obtained tenants very quickly when lease have been completed and the vetting process is extensive and thorough. Rentals are paid across on a timely ...
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“The team at A Flat in Town have been looking ......”

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Jun 02,2013
Minithumbup
By: 'Juliet Burns'
Jun 02,2013
0 people found
this helpful
The team at A Flat in Town have been looking after my property for a number of years - and I wouldn't dream of going anywhere else! Always extremely friendly and professional, I know they always have my best interests at heart - whether they ...
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Was this helpful? Yes
By: A Flat In Town
Jun 03, 2013
View all comments (1)
Hi Juliet, thanks so much for your lovely review! We really appreciate all your kind words. Best wishes, The A Flat In Town team ...

“I've been a landlord with A Flat In Town since 2005 ......”

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May 07,2013
Minithumbup
Katrina
Sally
By: 'BillE'
May 07,2013
1 people found
this helpful
I've been a landlord with A Flat In Town since 2005 and found it to be a great experience. I used to live in the property so have quite an attachment to it and know it well, and have been really pleased with the lets I've ...
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Was this helpful? Yes
By: A Flat In Town
May 08, 2013
View all comments (1)
BillE, thanks very much for taking the time to write this review - we really appreciate your kind words. We're very excited about the new property and look forward to the day you get the keys! ...

“I am very disappointed to report that our experience of ......”

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Apr 16,2013
Minithumbdown
By: 'Dr Duritz'
Apr 16,2013
5 people found
this helpful
I am very disappointed to report that our experience of using A Flat in Town as a managing agent for our rental property in Edinburgh was a disaster. Our property was rented out using their full management service for almost two years. Although the company ...
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By: Dr Duritz
May 07, 2013
View all comments (2)
I have read the response by A Flat in Town to my review and offer the following additional opinion: - in relation to the 'maintenance issues which then pile up and are presented to the landlord at once' I consider that this is an unfortunate choice of words in that no issues were 'presented' to us. We were told our flat was in acceptable condition and when we arrived we were left to discover damage on a scale that was truly staggering. - I note that the respondent asserts that our complai ...
Staff picture Katrina
(1)
Staff picture Sally
(2)
Staff picture Lucy
(8)
Staff picture Melanie
(7)

Landlord Fees

FULL MANAGEMENT
We aim to keep things simple and most landlords will have only 2 charges:
1) The £240 initial new contract fee (drops to £120 for any subsequent lets)
2) 15% commission (including VAT) on the rent and any works organised.

These charges include all the standard letting services including advertising, viewings, a standard inventory, lease, inspections etc.

SET UP SERVICE
A one off fee of 60% (including VAT) (minimum £480) charged off the first month’s rent.

For a full breakdown of our services, please contact the office for a copy of our Terms of Business

Tenant Fees

No fees for long term tenants
Last updated at 13/03/2020, 6:44 PM by Katrina Walker
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

A Flat In Town Ltd, 36 East Claremont Street, Edinburgh, EH7 4JR
info@aflatintown.com

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


A Flat In Town will be registered with the Scottish Letting Agent Register in 2018 (registration number : to be confirmed ) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Last updated at 3:18 PM 09/03/2020 by Katrina Walker

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A Flat in Town

Branch - Edinburgh, EH7