Edinburgh, EH7
4.8/5, 52 reviews
94% recommended
100% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Homes for rent in Edinburgh | A Flat in Town | visit our website

“I had an outstanding experience renting throu......”

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Jun 06,2024
Minithumbup
Lynne
Lucy
By: 'Kevin'
Jun 06,2024
0 people found
this helpful
I had an outstanding experience renting through 'A Flat in Town' letting agency in Edinburgh. From the very beginning, Lynne, our dedicated property manager, provided top-notch service that exceeded all expectations. Additionally, Lucy was incredibly helpful throughout the process, making our experience even more positive.
Lynne and Lucy were always readily available to assist with any questions or concerns we had throughout our tenancy. Their responsiveness, professionalism, and friendly demeanor made our interactions a pleasure. No matter the issue, big or small, they consistently went above and beyond to ensure everything was handled promptly and efficiently.
The level of support and attention to detail that Lynne and Lucy provided was unparalleled. They truly cared about our well-being and satisfaction as tenants. Any maintenance requests were addressed swiftly, and they made sure to follow up to confirm that the work was completed to our standards.
In addition to the exceptional service, the flat itself was well-maintained, clean, and exactly as described. 'A Flat in Town' clearly takes pride in the properties they manage.
I wholeheartedly recommend 'A Flat in Town' to anyone seeking a reliable and professional letting agency in Edinburgh. With Lynne and Lucy as your property managers, you can have complete peace of mind knowing that you'll be well taken care of. They are, hands down, the best letting company I have ever had the pleasure of working with.
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Opening Hours
Address

A Flat in Town
36 East Claremont Street
Edinburgh
City of Edinburgh
EH7 4JR
0131 652 7393

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 95% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 39 1 0 0 0 0 0 1
Areas covered
  • EH1
  • Central Edinburgh
  • EH2
  • New Town
  • EH3
  • Old Town
  • EH4
  • Leith
  • EH5
  • Leith Walk
  • EH6
  • Dalry
  • EH7
  • Bruntsfield
  • EH8
  • Marchmont
  • EH9
  • Newington
  • EH10
  • Polwarth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
SAL
Latest Properties

No Properties

“I had an outstanding experience renting throu......”

Share on :
Jun 06,2024
Minithumbup
Lynne
Lucy
By: 'Kevin'
Jun 06,2024
0 people found
this helpful
I had an outstanding experience renting through 'A Flat in Town' letting agency in Edinburgh. From the very beginning, Lynne, our dedicated property manager, provided top-notch service that exceeded all expectations. Additionally, Lucy was incredibly helpful throughout the process, making our experience even more positive. ...
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“After already losing faith in humanity, I am ......”

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May 13,2024
Minithumbup
Karien
By: 'Marvin'
May 13,2024
0 people found
this helpful
After already losing faith in humanity, I am very pleased that this has been by far the best agency experience I have had in the past years. For the first time, I felt personally addressed in all correspondence and there was clear evidence that Karien ...
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Was this helpful? Yes
By: Katrina
May 14, 2024
View all comments (1)
Hi Marvin, Thanks so much for the lovely review! We really appreciate you taking the time to share your experience. The personal connection is so important to us as a team so it has made us very happy to hear that this came across. If there is anything we can help with in the future, please do not hesitate to ask. We'd be delighted to help! With best wishes, the AFIT team ...

“After 6 years living in a property managed by......”

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Apr 30,2024
Minithumbup
By: 'Borja Moronta'
Apr 30,2024
0 people found
this helpful
After 6 years living in a property managed by them as a tenant, I would have no hesitation to use them again both as a tenant or as a landlord. Attentive, respectful, transparent and communicative. Top agency!...
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By: Katrina
May 01, 2024
View all comments (1)
Hi Borja, thanks so much for the lovely review! We really appreciate you taking the time to share this and wish you all the best going forward. If there is ever anything we can help with in the future, please do let us know. Best wishes from all the A Flat in Town team ...

“I want to express my gratitude for the profes......”

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Apr 03,2024
Minithumbup
By: 'Tobias'
Apr 03,2024
0 people found
this helpful
I want to express my gratitude for the professionalism and promptness of the team. My touch points were Melanie, who was beautifully reassuring as I was needing to move in quickly, and later on Lynne, who managed everything that had to with maintenance and the ...
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By: Katrina
Apr 04, 2024
View all comments (1)
Thanks so much for your lovely review Tobias! We really appreciate you taking the time to write this and your feedback leaves us with a happy glow today! We wish you every happiness in your new home and please do not hesitate to be in touch if there is anything else we can help with in the future. Best wishes, Katrina for the AFIT team. ...

“A flat in town is the best letting agent in E......”

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Mar 03,2024
Minithumbup
Karien
By: 'S'
Mar 03,2024
0 people found
this helpful
A flat in town is the best letting agent in Edinburgh...
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“Big garage flat, in a lovely green location. ......”

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Nov 24,2023
Minithumbup
Lynne
Sally
By: 'AA'
Nov 24,2023
0 people found
this helpful
Big garage flat, in a lovely green location. Loads of walking paths....
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“Best letting agency ever!...”

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Aug 15,2023
Minithumbup
Lynne
By: 'Giulio'
Aug 15,2023
0 people found
this helpful
Best letting agency ever! The property was gorgeous and perfectly maintained. A flat in town was very communicative and fast in taking action whenever an issue was showing up. We strongly recommend it to all tenants searching for a flat in Edinburgh....
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By: Katrina Walker
Aug 22, 2023
View all comments (1)
Thanks so much for the lovely review Giulio - it means a lot to us that you have taken the time to write this! Please be in touch if there is anything we can help with in the future and wishing you all the best. Kind regards, Katrina (on behalf of the team) ...

“Flat in Town was an excellent agency....”

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Jul 23,2023
Minithumbup
Karien
By: 'LM'
Jul 23,2023
0 people found
this helpful
Flat in Town was an excellent agency. They enabled a respectful and fluent relationship with the landlord of our property throughout the 3 and half years we were tenants. They helped raise every problem or issue we faced promptly in a human manner. Their members of ...
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By: Katrina Walker
Jul 24, 2023
View all comments (1)
Thanks so much for taking the time to leave this lovely review. Our aim is for all our clients to feel valued and respected, so it means a lot to us to receive this feedback. We wish you all the best and please do not hesitate to be in touch if we can help in the future. ...

“What a wonderful refreshing experience rentin......”

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May 02,2023
Minithumbup
By: 'Annie Wessmann'
May 02,2023
0 people found
this helpful
What a wonderful refreshing experience renting through A Flat in Town! Right from my enquiry call to the return of my deposit they have been a pleasure to deal with. Always friendly, willing to assist and nothing was too much trouble. I would not want ...
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“A very happy tenant...”

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Sep 16,2022
Minithumbup
Lynne
Lucy
By: 'Martyna'
Sep 16,2022
0 people found
this helpful
I was a very happy tenant renting from A Flat In Town. I liked that it felt like they were local to the area and could genuinely recommend places to go. There were not many issues with the property, but the few problems I reported ...
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“Professional service...”

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Jun 28,2022
Minithumbup
Lynne
By: 'Thilageswary'
Jun 28,2022
0 people found
this helpful
I would definitely recommend A Flat in town to anyone looking for a rental agency. From the moment I sent an enquiry to them till the day I vacated the property, the whole team has given me a great support. When I viewed the property, ...
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“A wholly positive experience....”

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Apr 27,2022
Minithumbup
By: 'Jonathan Tonberg'
Apr 27,2022
0 people found
this helpful
After a couple of false starts with other letting agencies, we were recommended A Flat in Town about 8 years ago. A peerless service, hugely supportive over the last couple of years, transparent, professional and highly personable. I wouldn't hesitate to recommend AFiT to prospective landlords ...
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Was this helpful? Yes
By: Katrina Walker
May 05, 2022
View all comments (1)
Hi Jonathan, what a lovely review! Thank you so much for your kind words - the whole team is smiling!! If there is anything we ever do to help in the future, please let us know as we would be delighted to help. With best wishes, Katrina ...

“We used A Flat in Town to manage our flat ren......”

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Apr 14,2022
Minithumbup
By: 'Nicola Clark-Tonberg'
Apr 14,2022
0 people found
this helpful
We used A Flat in Town to manage our flat rental for eight years, before deciding to sell this year. The entire team are helpful, professional, charming and experts in their field, in sharp contrast to the previous agency we used and left to switch ...
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By: Katrina Walker
Apr 14, 2022
View all comments (1)
Hi Nicola, we are going to miss you so much! You have been a wonderful landlady to work with and always so supportive to us too. If we can ever do anything to help in the future, please let us know as we'd be delighted to help. With best wishes from all the AFIT team ...

“Very thorough with all details. Only improvem......”

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Mar 18,2022
Minithumbup
By: 'Sarah'
Mar 18,2022
0 people found
this helpful
Very thorough with all details. Only improvement suggestion would be to highlight recent landlord changes ie linking fire alarms, to landlord to allow quicker implementation of paperwork. Personally I think for a 1 property landlord this would be a real value add to the service offered. ...
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By: Katrina Walker
Mar 18, 2022
View all comments (1)
Thanks so much for the feedback Sarah - really appreciate you taking the time to post this as all feedback is very valuable. We realise there is an awful lot of information to take on board when letting so will look at ways to highlight some parts even more in order to make the experience smoother. Best wishes and hope the let is off to a wonderful start, from the AFIT team ...

“We had a great experience with A Flat in Town...”

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Mar 16,2022
Minithumbup
Lynne
By: 'Audrey'
Mar 16,2022
0 people found
this helpful
We had a great experience with A Flat in Town! They were always attentive and personable and we would highly recommend them....
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By: Katrina
Mar 16, 2022
View all comments (1)
Thanks so much for taking the time to leave this review Audrey! We hope your move goes brilliantly and if there is anything we can do to help in the future, please let us know. Best wishes, Katrina and the AFIT team ...

“As a tenant I found all of the staff at ......”

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Aug 10,2021
Minithumbup
By: 'Michael'
Aug 10,2021
0 people found
this helpful
As a tenant I found all of the staff at A Flat in Town to be both friendly and professional. All of my queries and requests ( be they by email, phone or in person at the office) were dealt with efficiently and effectively. I have ...
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“We had a great experience with a Flat in Town......”

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Jun 25,2021
Minithumbup
By: 'E B Anderson'
Jun 25,2021
0 people found
this helpful
We had a great experience with a Flat in Town. Melanie was our lead agent and was prompt in her responses and the managing process was painless. We had an emergency with a garage door which was fixed within hours. Would thoroughly recommend renting through ...
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“Highly recommended!...”

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Aug 06,2020
Minithumbup
By: 'Jake'
Aug 06,2020
0 people found
this helpful
I rented from A Flat In Town from February 2020 to July 2020 for work. They were fantastic letting agents and were always helpful whenever any issues came up, and replied quickly to emails. The staff are attentive, understanding and friendly. The deposit was returned very quickly ...
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By: Katrina Walker
Aug 06, 2020
View all comments (1)
Hi Jake, thanks so much for the lovely review - we really appreciate you taking the time to post this! Please do not hesitate to be in touch if we can help you in the future. With best wishes, the AFIT team ...

“Friendly and polite staff, always ready to he......”

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Jul 23,2020
Minithumbup
By: 'Paraskevi'
Jul 23,2020
0 people found
this helpful
Friendly and polite staff, always ready to help when there was an issue. The flat I found through A Flat in town was super nice and clean and I loved my time there....
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“Very professional...”

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Mar 11,2020
Minithumbup
By: 'Oana'
Mar 11,2020
0 people found
this helpful
I have had a very good experience with A Flat in Town. Very professional service throughout from the viewing stage, during the tenancy and at the end during the move out inspection...
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Was this helpful? Yes
By: Katrina Walker
Mar 11, 2020
View all comments (1)
Hi Oana, thanks so much for the lovely review - we really appreciate you taking the time to post this. If we can ever be of any help in the future, please do not hesitate to be in touch. Best wishes, Katrina ...

“Rented through a flat in town for just over a......”

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Nov 12,2019
Minithumbup
By: 'David'
Nov 12,2019
0 people found
this helpful
Rented through a flat in town for just over a year. Never had any problems whatsoever and would highly recommend to anyone looking to rent. Any repairs or engineering visits we're all scheduled around our needs....
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By: Katrina Walker
Feb 26, 2020
View all comments (1)
Thanks so much for leaving this review David - we really appreciate it! WIth best wishes for the future, the A Flat In Town team ...

“Friendly, professional service...”

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Aug 06,2019
Minithumbup
By: 'Julie'
Aug 06,2019
0 people found
this helpful
I rented a flat for a month from this company. Lance and the team were very friendly, professional and extremely helpful. A few minor issues occurred, but Lance had them sorted immediately, and always with a friendly helpful attitude. I would definitely rent again from ...
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“As a tenant I found Melanie and her team extr......”

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Jul 03,2019
Minithumbup
By: 'Hilary'
Jul 03,2019
0 people found
this helpful
As a tenant I found Melanie and her team extremely helpful, friendly and professional through all stages of my tenancy, from moving in right through to the end of tenancy process. Any queries and requests for maintenance were always dealt with promptly, and the communication ...
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“Great long term letting experience...”

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Mar 26,2019
Minithumbup
Lucy
By: 'Paul'
Mar 26,2019
1 people found
this helpful
I've previously been renting through A Flat in Town for more than 5 years, always a smooth experience be it arranging repairs, renovation or access timeslots. Always easy to deal with and accommodating, the gold standard of how letting agents should behave....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Katrina Walker
Mar 27, 2019
View all comments (1)
Hi Paul, thank you so much for the lovely review! Melanie and the rest of the team really appreciate you taking the time to post this. We wish you every happiness in your new home and let us know if there is anything we can help with in the future. Best wishes, Katrina ...

“Good communication and friendly staff...”

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Oct 13,2018
Minithumbup
By: 'Sasha'
Oct 13,2018
0 people found
this helpful
We had a very positive experience from start to end, the main reason being the staff - very friendly, fair and willing to quickly deal with any issues we had with the property. There were a few things that needed to be fixed during our 2 ...
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Comment on agent fees
No issues.
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“Very positive experience...”

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Aug 13,2018
Minithumbup
By: 'Piotr'
Aug 13,2018
1 people found
this helpful
The property I had the pleasure of renting was among the best kept of the ones I viewed. Furthermore all aspects of dealing with the kind folk at A Flat in Town were very positive from start to end of my tenancy. Any maintenance issues ...
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Comment on agent fees
good
Was this helpful? Yes

“It has been an absolute pleasure dealing with A Flat ......”

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Mar 13,2018
Minithumbup
Lucy
By: 'Werner'
Mar 13,2018
0 people found
this helpful
It has been an absolute pleasure dealing with A Flat in Town from start to finish, and the staff have been nothing but helpful in every way....
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“Due to a Master Programme, I rented a flat through ......”

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Feb 01,2018
Minithumbup
By: 'David'
Feb 01,2018
0 people found
this helpful
Due to a Master Programme, I rented a flat through this agency from September 2017 to December 2017 with a classmate. We were letting a short term let from overseas, which is not an easy task in Edinburgh, having a lot of troubles to even receive a ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great company to use for rentals in Edinburgh. Helpful, friendly ......”

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Oct 07,2017
Minithumbup
By: 'Yvonne'
Oct 07,2017
0 people found
this helpful
Great company to use for rentals in Edinburgh. Helpful, friendly and professional staff. The property was fantastic and we were delighted....
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Comment on agent fees
Very competitive prices.
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“I have had such bad experiences with letting agents in ......”

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Mar 20,2017
Minithumbup
Lucy
By: 'Emma93'
Mar 20,2017
0 people found
this helpful
I have had such bad experiences with letting agents in Edinburgh but A Flat in Town have been absolutely fantastic. They are always very pleasant, and have any issues with the flat fixed immediately. They really cared about the flat and it's up keep and ...
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Comment on agent fees
Good
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Staff picture Lucy
(11)
Staff picture Lynne
Staff picture Karien
Staff picture Sally
(3)
Staff picture Katrina
(1)

Landlord Fees

FULL MANAGEMENT
We aim to keep things simple and most landlords will have only 2 charges:
1) The £240 initial new contract fee (drops to £120 for any subsequent lets)
2) 15% commission (including VAT) on the rent and any works organised.

These charges include all the standard letting services including advertising, viewings, a standard inventory, lease, inspections etc.

SET UP SERVICE
A one off fee of 60% (including VAT) (minimum £480) charged off the first month’s rent.

For a full breakdown of our services, please contact the office for a copy of our Terms of Business

Tenant Fees

No fees for long term tenants
Last updated at 13/03/2020, 7:44 PM by Katrina Walker
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

A Flat In Town Ltd, 36 East Claremont Street, Edinburgh, EH7 4JR
[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


A Flat In Town will be registered with the Scottish Letting Agent Register in 2018 (registration number : to be confirmed ) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Last updated at 3:18 PM 09/03/2020 by Katrina Walker

Awards won by A Flat in Town, Edinburgh EH7 4JR



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A Flat in Town

Branch - Edinburgh, EH7