Poor service all round, had to chase them for absolutely everything !!. The experience from start to finish was stressful and frustrating, they quoted a price sat back and waiting for the money to come in literally !.
Advice would be to avoid at all costs unless you want to market your own house via this estate agent, poor service, staff not very well trained and generally overall very poor.
If there was even half a star I would feel angered in giving them that !!!!.
What agent could do to change your mind?
Be more transparent, improve your customer service skills and be more pro-active.