0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction
Dec 28,2014
Dec 28,2014
0
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this helpful
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After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast.
We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor.
We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract.
We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k.
I would obviously advise against using Intercounty and their conveyancing company.
We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor.
We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract.
We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k.
I would obviously advise against using Intercounty and their conveyancing company.
Comment on agent fees
Not worth the higher % rate.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 50% | 25% | £750 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
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- Sales
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- Block Management
- Surveys
- Conveyancing
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Sep 29,2022
Sep 29,2022
1
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I just cant describe fully the abysmal experience i am receiving.
1. the list is just too long.
not following up any problems i have
they send engineers round that don't do the work but intercounty charge me only to find out a year later that ...
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Jun 09,2020
Jun 09,2020
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We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big ...
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Jul 14, 2020
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UPDATED EDIT to this review, 14/07/2020: Finally, an independent enquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money.... ...
May 28,2019
May 28,2019
1
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Went to view was told by Intercounty that although the property was advertised for Short Term the Landlord 'always does long term' and that I needed to be quick as there were other interested parties. 4 months later I get a notice to leave. When challenged ...
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Comment on agent fees
Too high
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May 13,2019
May 13,2019
0
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booked me in for a house viewing that was known to be sold - didn't tell me this and I found out it was sold via board outside - when contacted - was told - "sorry - we are really busy at the moment"...
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Dec 28,2014
Dec 28,2014
0
people found
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After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, ...
read full review
read full review
Comment on agent fees
Not worth the higher % rate.
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Sep 23,2014
Sep 23,2014
2
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I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put ...
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What agent could do to change your mind?
Well they could have actually phoned me back rather than making lazy promises and if they are going to slag off their potential customers I would recommend they learn to use their phones properly.Attached Filesnbsp;
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Oct 20, 2014
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We are very sorry to hear about your recent experience when attempting to contact us and can assure you that we treat feedback very seriously and will be looking into why this happened immediately.
If you would like to discuss this with us further then please call our office and ask to be transferred to the marketing department.
Kind regards,
Jonathan ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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