0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction
Jun 09,2020
Jun 09,2020
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We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the mathematically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on another review 'site from Intercounty to another miffed reviewer that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency.
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Jul 14, 2020
UPDATED EDIT to this review, 14/07/2020: Finally, an independent enquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money.... Attachments
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 50% | 25% | £750 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 2 |
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Sep 29,2022
Sep 29,2022
1
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I just cant describe fully the abysmal experience i am receiving.
1. the list is just too long.
not following up any problems i have
they send engineers round that don't do the work but intercounty charge me only to find out a year later that ...
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Jun 09,2020
Jun 09,2020
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We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big ...
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Jul 14, 2020
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UPDATED EDIT to this review, 14/07/2020: Finally, an independent enquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money.... ...
May 28,2019
May 28,2019
1
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Went to view was told by Intercounty that although the property was advertised for Short Term the Landlord 'always does long term' and that I needed to be quick as there were other interested parties. 4 months later I get a notice to leave. When challenged ...
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Comment on agent fees
Too high
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May 13,2019
May 13,2019
0
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booked me in for a house viewing that was known to be sold - didn't tell me this and I found out it was sold via board outside - when contacted - was told - "sorry - we are really busy at the moment"...
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Dec 28,2014
Dec 28,2014
0
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After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, ...
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Comment on agent fees
Not worth the higher % rate.
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Sep 23,2014
Sep 23,2014
2
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I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put ...
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What agent could do to change your mind?
Well they could have actually phoned me back rather than making lazy promises and if they are going to slag off their potential customers I would recommend they learn to use their phones properly.Attached Filesnbsp;
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Oct 20, 2014
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We are very sorry to hear about your recent experience when attempting to contact us and can assure you that we treat feedback very seriously and will be looking into why this happened immediately.
If you would like to discuss this with us further then please call our office and ask to be transferred to the marketing department.
Kind regards,
Jonathan ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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