The house was received in a shocking state (there was some old throw up in one of the rooms) and it took us numerous weeks to get any cleaning arranged by them. Numerous breakdowns of different equipment (hot water, oven, shower etc) all took far too long to get fixed. Things only start to get done when you threaten (or cancel!) your direct debit payment. Finally, when we left they were unhelpful and charged us a ridiculous fee for "rubbish disposal" (80 pounds). For your own sake, stay away!