What agent could do to change your mind?

Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offer

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