Novahomes Plymouth
Plymouth, PL6
4.6/5, 63 reviews
90% recommended
100% sales valuation accuracy
98% sales fee satisfaction
67% lettings valuation accuracy
57% lettings fee satisfaction

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“Was very pleased to achieve a quick sale - Andy ......”

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Nov 03,2014
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By: 'Nova'
Nov 03,2014
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Was very pleased to achieve a quick sale - Andy was great! When we lost our buyer at one point Nova secured us another within a few weeks.

Not impressed with the sales progression team - not much communication at all. When I called them, once a week or fortnight, I was made to feel like I was being impatient and a nuisance. They couldn't seem to grasp I wasn't expecting them to be heavily pushing the chain, it just would have been nice for them to have maintained more regular communication, perhaps touching base with our buyer and us as the seller once a week, to see how things were going and to provide some reassurance, even if there was nothing 'ground-breaking' to update on. I truly believe from our horrendous buying/selling experience gained over the last year that this is what helps to keep chains intact and allows issues to be identified sooner rather than later! I mostly heard from Nova when things were going wrong.

A member of the team made a comment to my Solicitor that if it was up to me, I would expect Nova to be chasing the chain every day. This was not at all what I was expecting, and I think it's unprofessional to talk about us as the customer in that way.

Their fees are very reasonable but then I guess it's true that you get what you pay for.
What agent could do to change your mind?
More regular communication, keeping a closer eye on the progress of our buyer to identify issues earlier on, communicating more with the agent we were buying through so that we weren't 'stuck in the middle'.
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By: Jim Rainbow
Nov 04, 2014
Dear Nova Customer,
Thank you for taking the time to review our services as feedback, both good and bad, is very important to us. Firstly, I am pleased that you were satisfied with the assistance you received from Andy in finding a new buyer, soon after the initial one was lost. I am disappointed that you found the performance lacking in our after sales care, as this is an area in which we pride ourselves in providing a dedicated service which is above and beyond and one which many of our competitors do not offer at all.

I would like to respond to your later comments by suggesting that any honest after sales teams are, without choice, the bearers of all news and information, that is passed on from the respective solicitors, financial advisers and agents in a chain, whether this be good or bad. Unfortunately you have not provided a name with your review, but having (I hope) worked out which transaction you are referring to, I agree that the latter was, most unfortunately, the case, certainly throughout the progress of the first aborted sale. Having now reviewed the file in detail, it appears that the after sales team’s efforts in the regular updates they gave to you during the transaction were very much based on misleading information provided to us by the agent dealing with one of the sales in the chain below, upon which your first buyer was very much reliant.

While I hope this offers some explanation of the issues that you experienced, please note that this in no way an excuse for the experience you received. I would like to apologise, wholeheartedly, for the lack of positive communication you received and the way you were made to feel, which was, I assure you, in no way intentional. I am also pleased that the transaction with the new buyer, once their offer was accepted, achieved exchange of contracts in a little over ten weeks.

I would like to thank you again for your valued feedback which highlights an area in which, I am happy to advise, we have already taken steps to improve. If I can be of any further assistance or if you would like to discuss this matter any further, please do not hesitate to contact me. In the meantime, we would like to wish you every happiness in your new home.
Kindest regards,
Jim Rainbow – Company Owner

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Latest Reviews

View all Reviews 63
14th Nov 2023
reviewed by 'Alan M. S.'
“Having had Novahomes manage my rental properties for over 5 years now I have not been let down in any shape ......”
26th Oct 2023
reviewed by 'Mitch flexen'
“Never rent of these as you'll never get your deposit back. Lived in one of theirs for 7.5 years and then ......”
11th Nov 2022
reviewed by 'Sonya'
“When selling our property, NOVAHOMES Real Estate Agents came highly recommended by a happy customer - and they definitely lived ......”
6th Aug 2022
reviewed by 'Lorraine'
“Absolutely delighted that we chose Novahomes to sell our property, throughout the whole process they kept us informed, answering any ......”
1st Aug 2022
reviewed by 'Karl Borthwick'
“Very professional and helpful agent in selling my first home. Would recommend as a local agent to help sell a ......”
1st Aug 2022
reviewed by 'Chris'
“Nova Homes were great, professional, got the best price for us and super helpful all the way through!Would highly ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Novahomes Plymouth
Spargo House, 10 Budshead Way,
Crownhill,Plymouth
Devon
PL6 5FE
01752 206040

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £24,000 £675,000
Lettings 67% 57% £650 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 1 2 41 3 12 0 1 1
Areas covered
  • PL3
  • PL2
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  • PL21
Services offered
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“Novahomes. 100% Professional letting and sales estate agents....”

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Nov 14,2023
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By: 'Alan M. S.'
Nov 14,2023
1 people found
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Having had Novahomes manage my rental properties for over 5 years now I have not been let down in any shape or form. Considering my properties are in the Plymouth area of Devon; and I live in Dorset; so I need a company who deals with ...
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“Never rent of these as you'll never get your ......”

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Oct 26,2023
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By: 'Mitch flexen'
Oct 26,2023
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Never rent of these as you'll never get your deposit back. Lived in one of theirs for 7.5 years and then given section 21 with 2 kids whom are now in temporary accommodation. No consideration for circumstances and never get anything fixes when asked. End of tenancy check ...
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By: Lee Whitelaw
Oct 30, 2023
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I am sorry to see this review and appreciate your frustration. Your situation is indeed very difficult but sadly when a property is left in the condition you left this property in, there has to be a claim made on your deposit to try and contribute to the costly works required to clean and clear the property, as well as repair/replace the items you damaged. I will not upload the photos of the property as we found it upon your check out, here on this platform, as I fully appreciate you have a lot ...

“Fantastic Cooperation...”

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Nov 11,2022
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By: 'Sonya'
Nov 11,2022
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When selling our property, NOVAHOMES Real Estate Agents came highly recommended by a happy customer - and they definitely lived up to it: With their open, positive “yes, can-do” attitude, the crew at Spargo House in Plymouth took all the stress out of a potentially ...
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“Absolutely delighted that we chose Novahomes ......”

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Aug 06,2022
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By: 'Lorraine'
Aug 06,2022
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Absolutely delighted that we chose Novahomes to sell our property, throughout the whole process they kept us informed, answering any questions/concerns we had efficiently and promptly....and got us the best price we could have ever asked for! Thank you to ALL the team ...
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“Nova Homes are brilliant...”

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Aug 01,2022
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By: 'Chris'
Aug 01,2022
1 people found
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Nova Homes were great, professional, got the best price for us and super helpful all the way through! Would highly recommend...
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“Very professional and helpful agent in sellin......”

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Aug 01,2022
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By: 'Karl Borthwick'
Aug 01,2022
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Very professional and helpful agent in selling my first home. Would recommend as a local agent to help sell a property...
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“I highly recommend the Nova team in Plymouth.......”

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Jul 29,2022
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Stuart
By: 'Bren'
Jul 29,2022
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I highly recommend the Nova team in Plymouth. They were very proactive and professional. 5 stars. Based in Crownhill they are easily accesable....
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“Read the other reviews then ask yourself if t......”

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Jul 18,2022
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By: 'Tracy'
Jul 18,2022
1 people found
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Read the other reviews then ask yourself if they are THAT good - I can confirm that they ARE! Faced with selling a relative's empty property whilst living 140 miles away was always going to be a challenge but Novahomes were fantastic - they went above ...
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“A fantastic service, thank you Novahomes....”

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Jul 07,2022
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By: 'Anne'
Jul 07,2022
1 people found
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Thank you Novahomes for providing an excellent service. The lettings side have managed 2 rental properties for us since 2014 and have always been efficient and supportive. The sales side have kept us informed of progress, chased buyers when necessary and helped us through the process, always ...
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“Thank you so much Nova Homes and in particula......”

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Jun 08,2022
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By: 'Graham'
Jun 08,2022
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Thank you so much Nova Homes and in particular Stuart who took great care in all our queries and kept us up to date at all times, easy to contact and always happy and cheerful. Well done and thank you all once again. From Graham ...
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“I cannot recommend Nova homes highly enough. ......”

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Jun 06,2022
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By: 'Alli H'
Jun 06,2022
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I cannot recommend Nova homes highly enough. I’ve used them twice in 12 months to sell buy to let’s after my tenants purchased their own properties. On both occasions they have been excellent; obtaining buyers within a week, achieving more than the asking price. ...
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“Very efficient and attentive. Was always kept......”

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Jun 06,2022
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By: 'Janine'
Jun 06,2022
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Very efficient and attentive. Was always kept up to date with my purchase. All questions were answered in a timely manner. Highly recommended....
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“Premium service at a competitive price...”

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May 30,2022
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By: 'Mark'
May 30,2022
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This is the third time I have used Nova Homes to sell my property. Two of the three resulted in successful sales. The fees charged are competitive and the service is very good. They are not one of those agents who sits back and and ...
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“Would highly recommend...”

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May 27,2022
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By: 'Scarlett'
May 27,2022
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Can't rate highly enough! Very friendly, efficient and amenable team. Very happy with their support through the house buying process, along with their helpful updates and videos that kept us informed. Would highly recommend....
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“Stuart and the team at Nova homes have been b......”

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Apr 13,2022
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By: 'Victoria'
Apr 13,2022
0 people found
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Stuart and the team at Nova homes have been brilliant! This was our first time selling and they supported us every step of the way. The whole process was managed efficiently, professionally and with a personable quality. They’re communication was great, we were kept ...
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“Wonderful...”

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Mar 31,2022
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By: 'Ryan'
Mar 31,2022
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From start to finish the entire team at Novahomes worked endlessly with us to market and sell our home. We were sale agreed after the first day of viewings thanks to their professionalism and Fabulous marketing to include the virtual tour of our home. We ...
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“Another satisfied customer...”

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Mar 18,2022
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By: 'Mary'
Mar 18,2022
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The staff at NovaHomes, particularly Stuart, Lee and Megan, have a wonderful attitude to Client care. They are so friendly and helpful. The sale of our house wasn't the smoothes but we were keep in touch at all times with the progress in negotiations and ...
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“Excellent service from start to finish....”

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Mar 16,2022
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By: 'Luke'
Mar 16,2022
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Excellent service from start to finish. Looked after our best interests including recommending rejecting a higher offer due to the buyer not providing enough information about finances. Really happy with valuation and communication was great throughout the viewing process....
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“Novahomes...”

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Mar 10,2022
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By: 'Cathy'
Mar 10,2022
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This was the second time that we had used Novahomes. The first time they were absolutely amazing, kept me completely up to date and couldn't be more attentive. The second time was also very good. I would wholeheartedly recommend Novahomes to anyone....
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“The team at Novahomes have been great to work......”

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Feb 10,2022
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By: 'Nick'
Feb 10,2022
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The team at Novahomes have been great to work with. They have been professional and efficient throughout the process and their prices are the best around. I would definitely recommend using their services....
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“Novahomes valued our home and discussed a st......”

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Feb 09,2022
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By: 'Stella'
Feb 09,2022
0 people found
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Novahomes valued our home and discussed a starting price we were happy with. We were sold subject to contract within 10 days, £25,000 over the asking price. The team were very accessible and returned our calls within the same day. Stuart was our main contact and we ...
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“Novahomes has been estate gent. They have gi......”

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Feb 09,2022
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By: 'john'
Feb 09,2022
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Novahomes has been estate gent. They have given very good service and no query has been any trouble. They achieved a very good price for the property and are very value. I have no hesitation in recommending them....
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“A quick sale, for the asking price....”

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Feb 08,2022
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By: 'Dorothy'
Feb 08,2022
0 people found
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Although Nova Homes did not promise the highest selling price, they did get my property sold very swiftly, with no haggling by the buyer. I was impressed that they instigated searches as soon as I put the property on the market with them, which speeded ...
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“Excellent customer service from start to fini......”

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Jan 28,2022
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By: 'Jon'
Jan 28,2022
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Excellent customer service from start to finish, easily contactable day to day and very professional. I would use Novahomes again....
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“Fantastic service, quick sale and stress free....”

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Jan 28,2022
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By: 'Debbie guntrip'
Jan 28,2022
0 people found
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I can’t recommend Novahomes enough. They made the sale of my house super quick, easy and stress free. They were always happy to answer any questions I had along the way (very promptly as well). They are an amazing team and I am just ...
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“As I gave Novahomes a very positive review a ......”

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Nov 25,2021
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By: 'Alan S.'
Nov 25,2021
1 people found
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As I gave Novahomes a very positive review a couple of years ago. I would like to add. One of my properties became vacant in early November. Within days Megan e-mailed me a list of potential new tenants. I selected the tenant I prefered. The ...
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“I bought a house through Nova homes and have ......”

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Sep 03,2021
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By: 'Claire'
Sep 03,2021
1 people found
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I bought a house through Nova homes and have just exchanged and completed. It has been a tricky, long drawn out sale and has taken 5 months. It has been frustrating getting solicitors to literally get things moving. As a result of this I have spoken ...
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“The worst estate agents we’ve ever dealt with......”

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Feb 18,2021
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By: 'BB Higgs'
Feb 18,2021
0 people found
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The worst estate agents we’ve ever dealt with. We are a young couple who have recently moved back to Plymouth after me ending my studies in Southampton. We have been looking at several properties a week for months now, I noticed one had been ...
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“Excellent professional service, highly recomm......”

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Feb 15,2021
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By: 'Nicola'
Feb 15,2021
1 people found
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Excellent professional service, highly recommended! House sold at full asking price after 4 viewing's and within a couple of weeks, Mathew Sarah and the team, were really helpful and reassuring throughout a fairly difficult sale during lockdown, Mathew was soon providing us with valuable information in ...
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“Novahomes. Trust and integrity....”

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Mar 13,2020
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By: 'Alan'
Mar 13,2020
2 people found
this helpful
Having had Novahomes managing my three properties, (all with same post code) for nearly five years now, after having some bumpy experiences with two other letting agencies, understandably I was cautious how things would progress with Novahomes. I soon realised I was onto a winner ...
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Vendor Fees

1%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 20/10/2022, 1:06 PM by Lee Whitelaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Whilst we endeavour to meet and exceed our customer expectations, and despite our best efforts there may come a time when you feel our service has not lived up to your expectation. As a member of The Property Ombudsman there are guidelines to follow when making a complaint and we have in place a formal complaints procedure which must be followed exactly when making a complaint about a licensed agent, service or staff member at Novahomes Plymouth Region, a copy of which is available on request to [email protected].
Last updated at 12:06 PM 20/10/2022 by Lee Whitelaw

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