Hove, Brighton, BN3
4.8/5, 1532 reviews
98% recommended
90% lettings valuation accuracy
95% lettings fee satisfaction
Property Moves letting Agent for Brighton and Hove

“an absolute shambles. I urge you not to use this ......”

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Jul 06,2011
Minithumbdown
By: 'chris'
Jul 06,2011
5 people found
this helpful
an absolute shambles. I urge you not to use this company. I have lived in rented accommodation for over 10 years and have never been treated so badly by the landlord/agency. we ended up having to move out due to a huge leak damaging the structure and our health, when we returned to collect the last few items they had \'repaired\' the damage by rebuilding a wall from paper! they failed on many counts with gas safety certificates, and failed to protect our deposit for 18 months and only did so when we pointed out they were breaking the law! communication to the landlord could only be done via fax(!!) often taking weeks to resolve important issues like smashed front windows, and burst pipes - but when he wanted money out of the deposit at the end - he made himself easily available. to top it off the staff are rude and never call back.

currently in dispute over the deposit with them as they are trying to claw back money from a flat we had no choice but to leave for fear it would fall down.

easily the worst in town....should\'ve guessed from day 1 when they greedily rubbed their hands together when taking our money.

complete cowboys - steer clear!
Was this helpful? Yes
By: Graham Shipp MARLA
Jun 26, 2012
brightonian that had never had problems with agencies - Thank you for your comments and I am sorry to hear that you are disappointed with our service. Within your comments you do not mention your name or a property address so I am unable to put across Property Moves' perspective on events, however I am keen to resolve these for you so please call me on 01273 321333 option 2 or email further details to graham@propertymoves.co.uk, look forward to hearing from you, Regards Graham Shipp MARLA
By: brightonian that had never problems with agencies
Jun 20, 2012
I BEG YOU NOT TO RENT ANYTHING WITH PROPERTY MOVES IF YOU WISH TO LIVE IN PEACE!
My partner and I rented a flat with them and lived there for more than 2 years.
How to start:
a) the flat was very dirty on arrival, in very poor general condition ( bath cover broken, etc..); despite we called and told them, in not receiving any answer we ended up doing the cleaning ourselves and repairing the many small problems of the flat at our own cost ( problems caused by using the cheapest materials and refrurbishments in rented flats so that the tenants will pay for the reparations that obviously low cost materials and reparations will incurr.
b) They increased the rent in three different occasions by a sum of 200 pounds in less than a year, being the first time 3 months after we moved.
c) a window ( rotten in the inside but nicely painted on the outside) broke, garden fences ( also rotten) came down), leak in toilet, etc... but property moves would not send anyone to the flat to even check! after months calling and receiving no answers, we had an argument with them on the phone. A guy came, checked the window and a month after property moved told us hte reparation was to expensive and landlord awas unwilling to pay??!!!
we obviously decided to move out of the flat.
NOW they keep the diposit: 300 for cleaning the flat ( really?) we cleaned the flat and the inspection report says the flat was clean but property moves decides to remove 300 pounds from diposit for cleaning!! they will not reimburse the costs of the reparations we did as 'these were not agreed' ( were we meant to live in those conditions?) and removed 500 pounds from deposit for mould in a toilet with no ventilation!!! ( the inspection report says those are landlord costs...)
finally, the incompetency of property moves agents goes furhter than only not bothering to reply calls or emails.
they sent us the check witht eh rest of the deposit to Woodingdean when we moved to Lewes...

they are RUDE, play with the boundaries of what is legal and not in order to take the money of honest people, they are CARELESS, INCOMPETENT and ... the worst: tehy don't care

STAY AWAY FROM PROPERTY MOVES

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Opening Hours
Address

Property Moves
109 Church Road
Hove,Brighton
Brighton and Hove
BN3 2AF
01273 321333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 90% 95% £310 £5,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
725 5 713 29 0 0 0 0 59 1
Areas covered
  • BN1
  • Hove
  • BN2
  • Brighton
  • BN3
  • BN41
  • BN42
  • BN43
  • BN15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Lettings TPOS NLA My deposits scheme
Latest Properties
Images & Videos

“Couldn’t fault Property moves who provided a ......”

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Nov 28,2020
Minithumbup
Shelby
Jez
By: 'Victoria Marlow'
Nov 28,2020
0 people found
this helpful
Couldn’t fault Property moves who provided a smooth and stress free service from start to finish. Really impressed with how easy the process was....
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“Very helpful and friendly customer service. ......”

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Nov 27,2020
Minithumbup
Caroline
Jill
By: 'Leon'
Nov 27,2020
1 people found
this helpful
Very helpful and friendly customer service. I rent a property with Property Moves few years now and I am very satisfied with their customer service. Always on time to answer to any questions and help with any problems the property may have regarding maintenance....
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“Excellent property letting services. Highly ......”

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Nov 27,2020
Minithumbup
Jill
Warren
By: 'Edward Levan'
Nov 27,2020
0 people found
this helpful
Excellent property letting services. Highly recommended to all Brighton and Hove landlords, have used for six years with no issues....
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“Ellie at Property Moves was a pleasure to dea......”

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Nov 23,2020
Minithumbup
By: 'Zoe Lyons'
Nov 23,2020
1 people found
this helpful
Ellie at Property Moves was a pleasure to deal with . They arranged a viewing of a flat I was interested in very quickly for me and once I registered an interest in the property they were very efficient and helpful regarding completing all the appropriate ...
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“Professionally managed process with no hidden surprises...”

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Nov 23,2020
Minithumbup
Jez
Shelby
By: 'Ioannis Stylianou'
Nov 23,2020
1 people found
this helpful
Very pleased with the service received from Property Moves. Jez was the one joining us during the flat viewing and subsequently was our point of contact during the negotiations. Shelby also was very helpful with arranging all the small details prior to us moving to ...
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“Genuine 5 star service...”

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Nov 13,2020
Minithumbup
By: 'Barry whitford'
Nov 13,2020
1 people found
this helpful
Its was pure luck I found property moves and was extremely anxious as I had not used one for a very long time.I made my first call and was answered by the lovely Ellie who explained everything and put the wheels in motion.The ...
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“Having rented through Property Moves before, ......”

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Nov 12,2020
Minithumbup
Jill
Caroline
By: 'steve higgins'
Nov 12,2020
1 people found
this helpful
Having rented through Property Moves before, there was only one agency I would consider to rent out my own home. Amazing customer service from everyone at Property Moves...
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“Jill, Once again very professional, active, ......”

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Nov 12,2020
Minithumbup
Jill
By: 'Robert Paul Bohannon'
Nov 12,2020
1 people found
this helpful
Jill, Once again very professional, active, helpful and knowledgeable on current and forthcoming legislation, a pleasure to deal with efficient and polite Thank you Rob Bohannon...
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“Caroline has been super helpful and has provi......”

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Nov 12,2020
Minithumbup
Caroline
By: 'Amira Abdelhamid'
Nov 12,2020
1 people found
this helpful
Caroline has been super helpful and has provided us with great customer service. We contacted the agency about adopting a cat, which we think will make life a little bit better especially during this pandemic and Caroline was very friendly in her response and very ...
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“As a landlord everybody at Property Moves has......”

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Nov 10,2020
Minithumbdown
Shelby
Warren
By: 'Lorna Rd Landlord'
Nov 10,2020
1 people found
this helpful
As a landlord everybody at Property Moves has looked after the flat management fantastically. Service was prompt and efficient. Thanks!...
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“Extremely happy with the level of service rec......”

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Oct 29,2020
Minithumbup
Shelby
By: 'Jonathan Pick'
Oct 29,2020
1 people found
this helpful
Extremely happy with the level of service received from Shelby in support of a recent tenancy renewal. I would highly recommend Shelby to others for similar property related matters and Property Moves as an agent! Thanks for everything....
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“The 3 bedroom flat was let to a good tenant ......”

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Oct 28,2020
Minithumbup
Jez
Warren
By: 'John Sear'
Oct 28,2020
1 people found
this helpful
The 3 bedroom flat was let to a good tenant very quickly. The service was excellent I would highly recommend them....
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“What a breath of fresh air. Lovely team and I......”

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Oct 28,2020
Minithumbup
Nathan
By: 'Sarah Rule'
Oct 28,2020
1 people found
this helpful
What a breath of fresh air. Lovely team and I mainly dealt with Nathan who was fantastic from start to finish. He knows the area and the market extremely well and was incredibly helpful when it came to suggesting suitable properties to me. Thanks Nathan!...
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“The Best Service in Town!...”

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Oct 26,2020
Minithumbup
Shelby
Jill
By: 'Judith Martin'
Oct 26,2020
1 people found
this helpful
Extremely pleased with all aspects of Property Moves service. As a landlord I have used them for over 2 years now and have been very impressed with all their staff and the prompt and professional service they provide....
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“With a surprise sale from our landlord and ha......”

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Oct 26,2020
Minithumbup
Jez
By: 'Jules Evans'
Oct 26,2020
1 people found
this helpful
With a surprise sale from our landlord and having to move sooner than expected, Jez took a deliberate interest and action to make sure we were taken good care of. Given our limited window of opportunity to find somewhere, Jez made this whole process not ...
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“A pleasure to deal with. Over the years I hav......”

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Oct 19,2020
Minithumbup
Warren
Jez
By: 'Nearchos Marangos'
Oct 19,2020
1 people found
this helpful
A pleasure to deal with. Over the years I have received OUTSTANDING service and results. Warren and Jez are true professionals and have always offered me sound advice. Incredible assistance from Shelby , a million thanks....
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“Professionalism...”

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Oct 15,2020
Minithumbup
Nathan
Shelby
By: 'Dipti Patel'
Oct 15,2020
1 people found
this helpful
I have dealt with Property Moves for just over 2 years. I have found Nathan and Shelby to be professional and very helpful. Shelby has been very friendly and a pleasure to deal with. I would highly recommend them. Thank you Property Moves....
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“Great team - Nathan was particularly helpful ......”

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Oct 15,2020
Minithumbup
Nathan
By: 'Sarah Broad'
Oct 15,2020
1 people found
this helpful
Great team - Nathan was particularly helpful on my property search. It’s usually such hard work but he really made it seem stress free. Highly recommend the Property Moves team to all....
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“I have dealt with a number of letting agents ......”

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Oct 12,2020
Minithumbup
Jill
Graham
By: 'Kate Chamberlain'
Oct 12,2020
1 people found
this helpful
I have dealt with a number of letting agents as a landlord over the years (not all of them good) and I am pleased to say that Property Moves has provided the most consistently reliable service of all. I find the staff to be friendly ...
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“It was super nice being a tenant dealing with......”

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Oct 12,2020
Minithumbup
Jill
Shelby
By: 'Adrian'
Oct 12,2020
1 people found
this helpful
It was super nice being a tenant dealing with Property Moves. From past experience with other companies, I wasn't sure what to expect, however Property Moves was very different. They always responded to emails and requests very quickly. In cases where I'd made a mistake ...
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“The best estate agent I have used...”

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Oct 12,2020
Minithumbup
Nathan
Shelby
By: 'connie higgins'
Oct 12,2020
1 people found
this helpful
Literally one of the best estate agents I have encountered in the four years I have lived in Brighton this has been a great experience. Jez, Nathan and Shelby were more than helpful from start to finish, nothing was too much trouble and I feel ...
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“Amazing Service...”

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Oct 01,2020
Minithumbup
Shelby
By: 'Cameron Hanley'
Oct 01,2020
1 people found
this helpful
Great service, they prioritise the tenants in a way that previous agencies neglect to do. Would highly recommend to other students who are wary of being taken advantage of....
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“Property Moves made everything so easy with m......”

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Sep 29,2020
Minithumbup
Daniella
Shelby
By: 'Kerrie Blennerhassett'
Sep 29,2020
1 people found
this helpful
Property Moves made everything so easy with my move. I would definitely recommend them. In these times of covid and non-contact, Property Moves have got to grips with these aspects and therefore my application ran smoothly....
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“I found a great place with the help of Proper......”

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Sep 25,2020
Minithumbup
Shelby
Graham
By: 'Rand'
Sep 25,2020
1 people found
this helpful
I found a great place with the help of Property Moves and everyone was helpful and responded quickly even during lockdown, shoutout to Shelby and Graham for all their help...
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“Responsive, Clear, Helpful...”

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Sep 24,2020
Minithumbup
Daniella
By: 'Raymond Tait'
Sep 24,2020
1 people found
this helpful
Very responsive, clear, straightforward and helpful throughout the process. No problems. All went well. Thank you very much indeed for making it easy....
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Staff picture Jill
(763)
Staff picture Graham
(185)
Staff picture Jez
(332)
Staff picture Shelby
(165)
Staff picture Nathan
(113)
Staff picture Warren
(101)
Staff picture Caroline
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Staff picture Daniella
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure

If at anytime you are unhappy with your experience with Property Moves we have the following procedure in place.

Please outline your complaint in writing to one of the Directors for it to be reviewed and a response will be given within 10 working days. Following this response if you still feel your complaint has not been dealt with to your satisfaction please advise further thoughts in writing and a follow up will be forwarded within 10 working days.

If you feel the complaint is still not resolved we are members of the Property Ombudsman and they can independently deal with the matter.
Last updated at 5:09 PM 04/04/2018 by allAgents

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Property Moves

Branch - Hove, Brighton, BN3