No description available.
Prolet Property Services

Swansea House 1a Swansea Road
Norwich
Norfolk
NR2 3HU
01603 763363

Website not available

Properties for Sale
Properties to Rent

Aug 24,2016
Minithumbup
By: 'Amy Carlile'
Aug 24,2016
0 people found
this helpful
I lived in a prolet property for a year near Norwich city and found the agency always friendly, helpful and efficient in dealig with any repairs, queries, administration etc. We were all final year students and had a nightmare with our previous letting agency so ...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Dec 06,2014
Minithumbdown
By: 'X'
Dec 06,2014
3 people found
this helpful
I have lived in this property for two years now and I have had constant problems each year. The first year started with cleaners every week who cleaned our rooms thoroughly, changed our bedsheets, changed our bins, washed up and hoovered the entire house therefore ...
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What agent could do to change your mind?
The problem should have been fixed when it first occurred 12 weeks ago. Even compensation will not make up for the horrific conditions I have had to put up with for the last 12 weeks. I want cleaners to tidy our rooms every week again and I want the staff to start speaking to me with the respect and politeness that I deserve.
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Was this helpful? Yes
Aug 05,2014
Minithumbdown
By: 'Disgruntled!'
Aug 05,2014
3 people found
this helpful
They are the worst letting agency I have ever dealt with. They are rude, unpleasant and unhelpful. We are good tenants always paid our bills on time etc. But they insisted on resorting to bullying practices. They failed to inform us that for the first ...
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What agent could do to change your mind?
They could of been courtesy and pleasant in their dealings. They could of responded promptly to emails and issues. They should of avoided digging remarks and bullying tactics, especially when it came to form signing and maintenance issues. They could of maintained a friendly communication connection with us which we felt we could contact without issue or remark. Being rude wasn\'t necessary or making us feel like we were unwanted vermin in a house that we were paying to live in.
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Was this helpful? Yes
By: jade
Aug 05, 2014
View all comments (1)
I (Jade) have always dealt with Prolet tenants in a friendly and professional manner and feel as if it is unfair that you have used my name to make this review - as i know i'am never rude, always friendly and abide by the company's policies and procedures. I'am sorry that you have not had a good experience with Prolet and it is unfortunate that you have not used your real name to make this post and that i or my manager are unable to contact you direct to try to resolve this issue. ...
Feb 05,2014
Minithumbdown
By: 'Lorraine Smith'
Feb 05,2014
3 people found
this helpful
Totally disgusted with this lettings Agency! I made an appointment to view Hill House in Reedham, I called to reconfirm the appointment as my husband was flying into the UK especially at great expense Flights, Hotel & Car Hire ONLY to be told they could ...
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Was this helpful? Yes
Jan 23,2014
Minithumbup
By: 'Fiona Sutton'
Jan 23,2014
1 people found
this helpful
I used Prolet Property Services when I was a student at NEA. I found the whole team to be professional and friendly and would not hesitate to recommend them to any future tenants wanting to use them in the future....
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Was this helpful? Yes
Jan 06,2014
Minithumbdown
By: 'Paul'
Jan 06,2014
4 people found
this helpful
Disgusting customer service. Prolet treat their tenants with zero respect. They will come round for viewings with no advance warning. They lost my bank details on a form, resulting in a £700 fraud attempt, which I luckily got refunded. When a delivery service failed to ...
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What agent could do to change your mind?
Treated us with respect, not thrown out half my possessions, not lost my bank details resulting in fraud.
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Was this helpful? Yes
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