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    Jade Todd
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Swansea House 1a Swansea Road
Norwich
Norfolk
NR2 3HU
01603 763363

 
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Properties for sale
Properties for rent
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
I lived in a prolet property for a year near Norwich city and found the agency always friendly, helpful and efficient in dealig with any repairs, queries, administration etc. We were all final year students and had a nightmare with our previous letting agency so we were so pleased to get an agency who were on the ball! Would 100% recommend this agency to anyone! We moved out less than 2 weeks ago and got our deposits back already also! Well done prolet!!...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Dec 06,2014
Minithumbdown
By:
Dec 06,2014
2 people found
this helpful
I have lived in this property for two years now and I have had constant problems each year. The first year started with cleaners every week who cleaned our rooms thoroughly, changed our bedsheets, changed our bins, washed up and hoovered the entire house therefore I expected that in the second year. However, this was stopped without any notice or explanation. The cleaners were a massive selling point for the majority of the people living here and now we do not get that, so for any perspective cl...
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What agent could do to change your mind?
The problem should have been fixed when it first occurred 12 weeks ago. Even compensation will not make up for the horrific conditions I have had to put up with for the last 12 weeks. I want cleaners to tidy our rooms every week again and I want the staff to start speaking to me with the respect and politeness that I deserve.
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Aug 05,2014
Minithumbdown
By:
Aug 05,2014
2 people found
this helpful
They are the worst letting agency I have ever dealt with. They are rude, unpleasant and unhelpful. We are good tenants always paid our bills on time etc. But they insisted on resorting to bullying practices. They failed to inform us that for the first half of our tenancy our house would be a building site as the roof was replaced. This wasn't finished until late in the year when the cold and damp was getting into the house. Further they then accused us of letting the damp get in and mo...
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What agent could do to change your mind?
They could of been courtesy and pleasant in their dealings. They could of responded promptly to emails and issues. They should of avoided digging remarks and bullying tactics, especially when it came to form signing and maintenance issues. They could of maintained a friendly communication connection with us which we felt we could contact without issue or remark. Being rude wasn\'t necessary or making us feel like we were unwanted vermin in a house that we were paying to live in.
Was this helpful? Yes
By: jade
Aug 05, 2014
View all comments (1)
I (Jade) have always dealt with Prolet tenants in a friendly and professional manner and feel as if it is unfair that you have used my name to make this review - as i know i'am never rude, always friendly and abide by the company's policies and procedures. I'am sorry that you have not had a good experience with Prolet and it is unfortunate that you have not used your real name to make this post and that i or my manager are unable to contact you direct to try to resolve this issue.....
Feb 05,2014
Minithumbdown
By:
Feb 05,2014
2 people found
this helpful
Totally disgusted with this lettings Agency! I made an appointment to view Hill House in Reedham, I called to reconfirm the appointment as my husband was flying into the UK especially at great expense Flights, Hotel & Car Hire ONLY to be told they could not get hold of the Landlady (I made the appointment 4 weeks prior), surely this is enough time to get keys to the property, to be told aswell that they didn\'t know if it was still for rent as the Landlady may be selling!!! Totally unprofess...
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Jan 23,2014
Minithumbup
By:
Jan 23,2014
1 people found
this helpful
I used Prolet Property Services when I was a student at NEA. I found the whole team to be professional and friendly and would not hesitate to recommend them to any future tenants wanting to use them in the future....
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Jan 06,2014
Minithumbdown
By:
Jan 06,2014
3 people found
this helpful
Disgusting customer service. Prolet treat their tenants with zero respect. They will come round for viewings with no advance warning. They lost my bank details on a form, resulting in a £700 fraud attempt, which I luckily got refunded. When a delivery service failed to pick up one of my trunks, Prolet sent it to the dump without even trying to contact me, despite my contact details and address being written on labels on both sides. I lost many valuable, expensive things, and many rare book...
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What agent could do to change your mind?
Treated us with respect, not thrown out half my possessions, not lost my bank details resulting in fraud.
Was this helpful? Yes
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