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Aug 05,2014
Aug 05,2014
5
people found
this helpful
this helpful
They are the worst letting agency I have ever dealt with.
They are rude, unpleasant and unhelpful.
We are good tenants always paid our bills on time etc.
But they insisted on resorting to bullying practices.
They failed to inform us that for the first half of our tenancy our house would be a building site as the roof was replaced. This wasn't finished until late in the year when the cold and damp was getting into the house. Further they then accused us of letting the damp get in and mould develop, the bullying tactics and threats were only stopped when we told them we'd take the matter further to the ombudsman.
They failed to carry out maintenance we reported throughout the year. Or leaving it weeks before the issue was dealt with. The kitchen wall was damp with water clearly rising up through the wall, but this was 3 weeks before someone could come round to even look at.
Overall they were rude and obnoxious. Even when visiting the office. They have no respect for those they deal with. And talking to them they didn't want to know who you were only that you'd interrupted their day.
They are rude, unpleasant and unhelpful.
We are good tenants always paid our bills on time etc.
But they insisted on resorting to bullying practices.
They failed to inform us that for the first half of our tenancy our house would be a building site as the roof was replaced. This wasn't finished until late in the year when the cold and damp was getting into the house. Further they then accused us of letting the damp get in and mould develop, the bullying tactics and threats were only stopped when we told them we'd take the matter further to the ombudsman.
They failed to carry out maintenance we reported throughout the year. Or leaving it weeks before the issue was dealt with. The kitchen wall was damp with water clearly rising up through the wall, but this was 3 weeks before someone could come round to even look at.
Overall they were rude and obnoxious. Even when visiting the office. They have no respect for those they deal with. And talking to them they didn't want to know who you were only that you'd interrupted their day.
What agent could do to change your mind?
They could of been courtesy and pleasant in their dealings. They could of responded promptly to emails and issues. They should of avoided digging remarks and bullying tactics, especially when it came to form signing and maintenance issues. They could of maintained a friendly communication connection with us which we felt we could contact without issue or remark. Being rude wasn't necessary or making us feel like we were unwanted vermin in a house that we were paying to live in.Attached Filesnbsp;
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Aug 05, 2014
I (Jade) have always dealt with Prolet tenants in a friendly and professional manner and feel as if it is unfair that you have used my name to make this review - as i know i'am never rude, always friendly and abide by the company's policies and procedures. I'am sorry that you have not had a good experience with Prolet and it is unfortunate that you have not used your real name to make this post and that i or my manager are unable to contact you direct to try to resolve this issue.
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4th Feb 2019
reviewed by 'disgruntled'
Opening Hours
Address
Prolet Property Services
Swansea House 1a Swansea Road
Norwich
Norfolk
NR2 3HU
01603 763363
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £450 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 9 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 14,2021
Jan 14,2021
0
people found
this helpful
this helpful
DO NOT USE
During Covid, myself and my housemates were promised a rolling contract on our property once our current contract had ended. Then, days before the contract was due to expire, we were told the rolling option was not available, meaning that we had ...
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Yes
Nov 20,2020
Nov 20,2020
0
people found
this helpful
this helpful
Pretty poor experience, staff we’re unhelpful. Both tenants and landlords had a bad experience, best avoided as three are better services...
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Yes
Mar 06,2020
Mar 06,2020
0
people found
this helpful
this helpful
Firstly my husband and then after his death I continued using Prolet. Always we have had first class service and help. Any problems we have had Jonathan and his staff have always been ready to assist .
Extremely good tenants and always property has been re-let ...
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Mar 02,2020
Mar 02,2020
0
people found
this helpful
this helpful
We have used Prolet for over a decade and have always been happy with them. Good tenants found and no problems. Helpful in advice.
Also, they have a good team of trades that sorted out minor issues from time to time at reasonable rates....
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Apr 13,2019
Apr 13,2019
1
people found
this helpful
this helpful
I have rented through Prolet a couple of times and cannot understand why they get so many negative reviews on this site. I can only imagine that people make the effort to write one when they have had a bad experience rather than commenting on ...
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Comment on agent fees
Good
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Yes
Feb 04,2019
Feb 04,2019
1
people found
this helpful
this helpful
I have stayed in Prolets student properties for two years now.
Not only are they poorly fitted out properties at extortionate prices, but run by unprofessional and unorganised agents that frankly do not care about the issues that arise from living in their below standard ...
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Comment on agent fees
Bad
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Yes
Yes
Nov 15,2018
Nov 15,2018
0
people found
this helpful
this helpful
We have been working with Pro Let for 12 years and find them to be professional, efficient and friendly to deal with and would not hesitate to recommend them....
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Yes
Sep 14,2018
Sep 14,2018
1
people found
this helpful
this helpful
Rude unhelpful staff who like to hang the phone up before you finish, moved into a property which was supposed to be professionally cleaned but was disgusting, me and my flat mate had to clean it all ourselves, they later admitted they only had the ...
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Comment on agent fees
Far to much for the shit hole you get.
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Jul 22,2018
Jul 22,2018
2
people found
this helpful
this helpful
My experience with Prolet has been an absolute disaster. They are unorganised, unprofessional and just plain rude. They do not return calls, and when they do they are unbelievably rude. They tried to bill us multiple times for the same issue and tried to get ...
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Yes
Aug 24,2016
Aug 24,2016
0
people found
this helpful
this helpful
I lived in a prolet property for a year near Norwich city and found the agency always friendly, helpful and efficient in dealig with any repairs, queries, administration etc. We were all final year students and had a nightmare with our previous letting agency so ...
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Comment on agent fees
Worth every penny
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Yes
Dec 06,2014
Dec 06,2014
5
people found
this helpful
this helpful
I have lived in this property for two years now and I have had constant problems each year. The first year started with cleaners every week who cleaned our rooms thoroughly, changed our bedsheets, changed our bins, washed up and hoovered the entire house therefore ...
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What agent could do to change your mind?
The problem should have been fixed when it first occurred 12 weeks ago. Even compensation will not make up for the horrific conditions I have had to put up with for the last 12 weeks. I want cleaners to tidy our rooms every week again and I want the staff to start speaking to me with the respect and politeness that I deserve.Attached Filesnbsp;
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Aug 05,2014
Aug 05,2014
5
people found
this helpful
this helpful
They are the worst letting agency I have ever dealt with.
They are rude, unpleasant and unhelpful.
We are good tenants always paid our bills on time etc.
But they insisted on resorting to bullying practices.
They failed to inform us that for the first ...
read full review
read full review
What agent could do to change your mind?
They could of been courtesy and pleasant in their dealings. They could of responded promptly to emails and issues. They should of avoided digging remarks and bullying tactics, especially when it came to form signing and maintenance issues. They could of maintained a friendly communication connection with us which we felt we could contact without issue or remark. Being rude wasn't necessary or making us feel like we were unwanted vermin in a house that we were paying to live in.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 05, 2014
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(1)
I (Jade) have always dealt with Prolet tenants in a friendly and professional manner and feel as if it is unfair that you have used my name to make this review - as i know i'am never rude, always friendly and abide by the company's policies and procedures. I'am sorry that you have not had a good experience with Prolet and it is unfortunate that you have not used your real name to make this post and that i or my manager are unable to contact you direct to try to resolve this issue. ...
Feb 05,2014
Feb 05,2014
4
people found
this helpful
this helpful
Totally disgusted with this lettings Agency! I made an appointment to view Hill House in Reedham, I called to reconfirm the appointment as my husband was flying into the UK especially at great expense Flights, Hotel & Car Hire ONLY to be told they could not ...
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Jan 23,2014
Jan 23,2014
1
people found
this helpful
this helpful
I used Prolet Property Services when I was a student at NEA. I found the whole team to be professional and friendly and would not hesitate to recommend them to any future tenants wanting to use them in the future....
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Jan 06,2014
Jan 06,2014
5
people found
this helpful
this helpful
Disgusting customer service. Prolet treat their tenants with zero respect. They will come round for viewings with no advance warning. They lost my bank details on a form, resulting in a £700 fraud attempt, which I luckily got refunded. When a delivery service failed to pick ...
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What agent could do to change your mind?
Treated us with respect, not thrown out half my possessions, not lost my bank details resulting in fraud.Attached Filesnbsp;
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