96% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
No company information
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2024
allAgents People Awards
Latest Reviews
View all Reviews 134
12th Feb 2024
reviewed by 'John Irvine'
12th Feb 2024
reviewed by 'John Irvine'
15th Jan 2024
reviewed by 'Adam Wilson'
9th Jan 2024
reviewed by 'Alan S'
21st Nov 2023
reviewed by 'Yvonne Gallacher'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £21,500 | £342,000 |
| Lettings | 100% | 91% | £350 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 0 | 10 | 4 | 81 | 5 | 10 | 0 | 2 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Oct 20,2022
Oct 20,2022
0
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Excellent service, they guided me through every step and kept me updated throughout. I would most definitely recommend Penny Lane Homes and I will use them again.
Many thanks...
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Aug 22,2022
Aug 22,2022
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Selling the family home is never easy, so many memories and emotions involved. Helen from Penny Lane Homes in Johnstone took all of the stress out of getting the property on the market.
From arranging the home report, photography, description and showing the property. Helen ...
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Aug 16,2022
Aug 16,2022
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Pennylane Homes conducted the sale of my mother's home most
professionally, courteously and efficiently from start to finish.
Claire and Helen deserve special commendation for the service they provided.
I would certainly use Pennylane Homes for any future house sale and would certainly recommend the ...
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Aug 10,2022
Aug 10,2022
0
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I have been renting flats through penny Lane Homes in Johnstone since 2014 , and have recently moved into my present flat which they went out of their way to get me , in all this time i have found them to be very professional but at the ...
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Apr 01,2022
Apr 01,2022
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We found Helen and her team, at the Johnstone branch of Penny Lane, just so professional but friendly at the same time. Great communication and fabulous advice helped us so much and put us at ease through the whole process. The fixed fees were something ...
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Mar 16,2022
Mar 16,2022
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The experience with the team at Penny Lane Johnstone was straightforward and clear from our first meeting with Kellie, who took us through the process with professionalism and patience, and with understanding. We were kept informed at every stage. I would recommend Penny Lane Johnstone....
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Dec 06,2021
Dec 06,2021
0
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Excellent service. Always availabe when any information required. Quick to get back with answers to questions. Professional and friendly attentiive staff....
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Jan 07, 2022
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Hi Thomas, thank you for taking the time to leave a review. After speaking to you on the phone we understand that you wished to submit a 5 star review. Many thanks for your kind comments. ...
Nov 28,2021
Nov 28,2021
1
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Our agent made the process of renting out the property extremely easy and stress free. I felt very well informed and supported from the initial valuation right through to finding a tenant and I had good contact with the agency the whole time....
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Nov 23,2021
Nov 23,2021
0
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Very glad I used Penny Lane Homes to market my property for sale. Calum explained everything very clearly and the service was top notch. Great photos and brilliant 3D video. Advertised on all the best sites and they dealt with all the enquiries. Sold my ...
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Nov 01,2021
Nov 01,2021
0
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I was really pleased with the handling of my let. The teasm were professional and the property was let within 1 week. Great job....
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Apr 26,2021
Apr 26,2021
0
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I had no clue where to start when selling as it was my first time. Pennylane Homes came highly recommended to me by a close friend and I was not disappointed. From the very start the service received was courteous, friendly, professional and efficient. Calum ...
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Mar 11,2021
Mar 11,2021
1
people found
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I was a tenant with Penny Lane Homes in Shawlands's 1 bedroom property back in year 2011-2013 and when I left that property in June 2013 they start making excuses and finally refused to give me back my deposit of £400. I had left the property in a ...
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Comment on agent fees
very Bad
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Feb 18,2021
Feb 18,2021
0
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Penny Lane Homes have been fantastic with the sale of my property. Within two weeks I already had an offer!
I would like to take Mark and Calum for their support from the very start in marketing my home.
As well, I would like to ...
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Feb 15,2021
Feb 15,2021
2
people found
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Penny Lane were very efficient and professional throughout the process of selling two properties. They were very helpful and strived to make the experience as stressless as possible....
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Feb 13,2021
Feb 13,2021
2
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Mr Wayne is very professional and reliable. best service had ever been in paisley and in Inverclyde. Perfect for buy to let properties. Very reliable...
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Feb 10,2021
Feb 10,2021
2
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From start to finish the setting up and selling g process was effortless. The team kept in touch throughout the whole experience....
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Feb 09,2021
Feb 09,2021
0
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Great service from start to finish by Calum and the team.
From the beginning PL were clear with costing structures and helped us achieve a sale in just under two weeks from first instruction.
From home survey to photos to the use of their 3d ...
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Jan 21,2021
Jan 21,2021
2
people found
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Helen and all her team made selling our house such a simple and enjoyable experience, particularly during such uncertain times of 2020. Highly recommend Penny Lane Johnstone! They work to the highest standard and had our best interest at heart. Will most definitely use them again ...
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Dec 04,2020
Dec 04,2020
2
people found
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We sold our property and bought our new home through Penny Lane Homes. The personal level of service we received was amazing. We can’t thank the staff enough and especially Helen who was always available for advise and guidance. Being first time home movers ...
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Nov 17,2020
Nov 17,2020
0
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Have been using PLH for almost 2 years to look after a couple of rentals. Wayne Burrows has been looking after the account since the start and has been fantastic. Any issues the flat's have had he has handled with complete profesionalism and always kept me ...
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Nov 07,2020
Nov 07,2020
2
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Fantastic service start to finish
I found Claire and Helen to be very Professional and efficient In gaining the best price for my property
Highly recommend...
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Sep 18,2020
Sep 18,2020
2
people found
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Helen & her team made everything so easy and went with our requirements.Can’t fault the service we received .We were kept informed on ever step of the way...
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Aug 25,2020
Aug 25,2020
2
people found
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Very professional service when selling my flat As soon as lockdown lifted advice provided for safe viewing, and due to staff ongoing communication with potential buyers throughout Ilockdown, people were still keen andI the first person to view property put offer in which I accepted. ...
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Aug 22,2020
Aug 22,2020
2
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I had a valuation with Helen Canning of johnstone branch. Couldn't of met a nicer person. Put my house on the market had so much interest on the first day of marketing so had a closing date of a week with a few offers sold ...
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Aug 17,2020
Aug 17,2020
2
people found
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I have been using pennylane estate agents for years and the team have always been excellent! They have been particularly helpful in helping me grow my buy to let portfolio and I would highly recommend using their services....
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Apr 09,2020
Apr 09,2020
3
people found
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The team at Penny Lane Homes are great to do business with. Always friendly and helpful and nothing is too much trouble. I would highly recommend them to anyone thinking of selling their home. Thank you to Claire and Helen for guiding us through every ...
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Mar 05,2020
Mar 05,2020
2
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DO NOT USE!!!
Very poor communication. We wrote description etc as they seem to cut and paste from properties nearby. They did not keep us updated until we made contact. When we tried to complain we got nowhere. The manager/owner (family business) said he ...
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Mar 12, 2020
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Tom
Thank you for your response, but it is exactly what I expected from your company given our experience with Pennylane.
Firstly, you say my “accusations are false and ungrounded”. We have a list of emails and phone calls to yourselves which undermines, your accusation.
In addition,, you say that you suspect that we have made our feelings public. We have not shared this on any social media and only given a review on ’allAgents’, however we may do this since you have mentioned it.
...
Feb 24,2020
Feb 24,2020
1
people found
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Excellent service from Calum and team. Knowledge of the property market and prices in the area meant that we were able to sell in a few days....
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Mar 10, 2020
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Hello Richard,
We were glad to have been able to assist you with your property needs, and it's excellent that you had a good experience using Penny Lane Homes.
Our team do their best to go above and beyond for all of our clients.
Do get in touch if we are able to be of any help in the future.
Tom ...
Jan 30,2020
Jan 30,2020
4
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Local personal touch
Nice friendly personal service and good value for money. We were very happy with the service provided by the team at PennyLane.
Thanks
Ivan McCammond and family...
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Jan 23,2020
Jan 23,2020
2
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I recently sold a flat through Penny Lane and found the whole process extremely stress free. Both Calum and Kayleigh kept in constant touch with me and helped negotiate with potential buyers. Flat sold pretty quickly and I was overall extremely pleased with the service. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 3:33 PM 03/09/2019 by allAgents
We are also part of the Property Ombudsman.
Best Estate Agent in Renfrew 
