96% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 136
8th May 2024
reviewed by 'P R'
12th Feb 2024
reviewed by 'John Irvine'
12th Feb 2024
reviewed by 'John Irvine'
15th Jan 2024
reviewed by 'Adam Wilson'
9th Jan 2024
reviewed by 'Alan S'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £21,500 | £342,000 |
| Lettings | 100% | 88% | £350 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 20 | 1 | 10 | 4 | 82 | 5 | 10 | 0 | 2 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jan 30,2020
Jan 30,2020
4
people found
this helpful
this helpful
Local personal touch
Nice friendly personal service and good value for money. We were very happy with the service provided by the team at PennyLane.
Thanks
Ivan McCammond and family...
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Jan 23,2020
Jan 23,2020
2
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I recently sold a flat through Penny Lane and found the whole process extremely stress free. Both Calum and Kayleigh kept in constant touch with me and helped negotiate with potential buyers. Flat sold pretty quickly and I was overall extremely pleased with the service. ...
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Jan 16,2020
Jan 16,2020
3
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Claire and Helen's advice and clear communication of the process of selling a property has been first class, they kept me updated with the progress of sale of my property. I am delighted with the professional and efficient service I have received and would highly ...
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Jan 09,2020
Jan 09,2020
1
people found
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Great service and an excellent outcome in the sale of my flat! Very courteous and helpful throughout the transaction. Kept me up to date at all times....
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Dec 18,2019
Dec 18,2019
4
people found
this helpful
this helpful
First impressions of Penny Lane was how approachable all the staff were. They didn't pressure me to rush to place the property on the market, and gave me good advice and guidance throughout the process.
I was impressed by their manner and how they always ...
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Nov 20,2019
Nov 20,2019
5
people found
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Clear offering. Delivered to expectations. Transparent contracts. Clear guidance and help when needed. Great work team to help get a great outcome for our family...
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Nov 11,2019
Nov 11,2019
4
people found
this helpful
this helpful
This is the second time I have used Penny Lane to rent a flat.
The service is excellent - very profeesional and no problems....
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Oct 16,2019
Oct 16,2019
3
people found
this helpful
this helpful
Pennylane have been managing my flat in Renfrew for a year now and the service has been absolutely amazing. Their communication and professionalism is second to none, I couldn't fault any of their processes. Their staff, especially Ian Troy, have been so responsive and helpful. ...
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Sep 26,2019
Sep 26,2019
5
people found
this helpful
this helpful
I was impressed with the efficiency with which our flat was marketed. We were informed of prospective viewers quickly and the schedule was also impressive with many excellent photographs. Our flat was sold in less than two weeks. Totally recommend this estate agent for service ...
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Sep 25,2019
Sep 25,2019
4
people found
this helpful
this helpful
Excellent, friendly , efficient service. Penny lane kept us fully informed throughout the whole process. I'd definitely recommend them !...
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Sep 20,2019
Sep 20,2019
7
people found
this helpful
this helpful
I was happy with the assistance of the staff at Pennylane Homes.
Whenever I met a member of staff they were friendly, and polite. I would be more th@n happy to use their services again in the future....
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Sep 10,2019
Sep 10,2019
3
people found
this helpful
this helpful
We had an excellent experience selling and buying our homes with Penny Lane through what we had previously experienced as at tense time. Time was tight, yet Mark and the team were fantastic to assist guiding us through both sale and buy of our properties. ...
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Comment on agent fees
Market standard
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Aug 29,2019
Aug 29,2019
6
people found
this helpful
this helpful
Pennylane homes were quick efficient and a 1st class customer service, I would recommend them to anyone who is buying or selling...
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Aug 02,2019
Aug 02,2019
4
people found
this helpful
this helpful
Great family company who get the job done. Couldnt recommend enough. Would advise to take the package where the estate agents do the veiwings for you as it takes a way away alot of stress at an already stressful time....
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Aug 05, 2019
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(1)
Thank you for the kind words, Chris, please don't be a stranger and all the best in the new house. ...
Jul 30,2019
Jul 30,2019
3
people found
this helpful
this helpful
Excellent service from Penny Lane Homes from start to finish. I sent an email enquiring about their letting fees late one evening and received an immediate response from Helen. Following this contact, I had a visit from Ashley at the property soon afterwards and then ...
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Jul 16,2019
Jul 16,2019
5
people found
this helpful
this helpful
It was a positive experience using Penny Lane Homes to sell a property. Staff were friendly and efficient and property sold quickly....
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Jun 28,2019
Jun 28,2019
4
people found
this helpful
this helpful
Professionally excellent, friendly and supportive throughout the whole journey of sale. Would highly recommend their attention to detail service, relieving the stress of selling your property....
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Jun 21,2019
Jun 21,2019
5
people found
this helpful
this helpful
Penny Lane, Johnstone have provided an excellent service from first introductory visit until I got the keys for my new property. They managed both my property and the prooerty I bought and couldnt have been more helpful. Updates via text and email as well as ...
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Jun 14,2019
Jun 14,2019
3
people found
this helpful
this helpful
Great staff, great pics, sold my property in under a week. Were easy to talk to and listened to what was said. Can't fault them...
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Comment on agent fees
Very reasonable fees
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May 30,2019
May 30,2019
6
people found
this helpful
this helpful
I would use Penny Lane Homes services again as they were extremely helpful and made the process of selling my flat smooth and stress free. I was given regular updates keeping me in the loop, all the staff were great. I would thoroughly recommend their ...
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Comment on agent fees
Good
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May 22,2019
May 22,2019
4
people found
this helpful
this helpful
First class Estate Agency. Friendly, professional and helpful team at Pennylane Homes Johnstone. Would definitely recommend to family and friends. Very happy customer!...
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May 17,2019
May 17,2019
4
people found
this helpful
this helpful
The team do a great job, and make managing my portfolio of properties easy for me. They are always on hand and deal with queries very quickly....
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Comment on agent fees
Fees are very reasonable
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May 04,2019
May 04,2019
7
people found
this helpful
this helpful
These guys have been great, great customer service and problems solved quickly would recommend to anyone only left for financial reasons no other...
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Comment on agent fees
Fair
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May 02,2019
May 02,2019
4
people found
this helpful
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After having some bad very experiences with letting agents, renting from Pennylane was a joy. Very professional, kept in contact throughout my tenancy & made regular visits to the property to check on things. When I was leaving my flat they were extremely helpful with working ...
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Comment on agent fees
No fees to pay.
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May 01,2019
May 01,2019
7
people found
this helpful
this helpful
We have been very pleased with the attention and advice we have received in selling out flat. Many thanks to everyone at Penny Lane especially Claire....
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Comment on agent fees
The fees were in line with our expectation and proportional to the price we set.
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Apr 25,2019
Apr 25,2019
3
people found
this helpful
this helpful
I rented a property through this agent along with my partner for just over a year and had nothing but problems from day one. When we viewed the property we where advised the property would be deep cleaned and new blinds provided and all repairs ...
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Comment on agent fees
Terrible
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Jun 05, 2019
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There was a mention of new blinds and a deep clean! Also we commented on issues that had to be resolved and took about 5 months to have a dripping tap sorted! Also had issues with bathroom since the start and tried constantly to have this sorted still probably isn’t sorted and seen the property was let out for even more than we where being charged terrible service and our neighbour next door had all the same issues and didn’t get any help either. I will not be reconsidering the low rating e ...
Apr 19,2019
Apr 19,2019
5
people found
this helpful
this helpful
Thank you to everyone at Penny Lane for my time renting time renting with you.
I never had to wait for repairs, or any other type of help....
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Comment on agent fees
Average
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Mar 29,2019
Mar 29,2019
5
people found
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From the very first appointment to the hand over of the property the service was excellent
I was kept up to date of enquires and informed of all viewings and of offers received from Helen on a regular basis
I would highly recommend Pennylane Johnstone...
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Comment on agent fees
good
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Mar 29,2019
Mar 29,2019
3
people found
this helpful
this helpful
I have now completed my first house purchase with Penny Lane home and they will here after be letting the property for me. They are friendly, polite, efficient and organised and they have been a delight to work with. I look forward to a long ...
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Comment on agent fees
Great.
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Mar 25,2019
Mar 25,2019
3
people found
this helpful
this helpful
I recently bought a property through Penny Lane in Johnstone and everything went through smoothly. Many thanks to Claire Feeley for her assistance with the purchase....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 3:33 PM 03/09/2019 by allAgents
We are also part of the Property Ombudsman.
Best Estate Agent in Renfrew 
