98% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Apr 25,2019
Apr 25,2019
3
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I rented a property through this agent along with my partner for just over a year and had nothing but problems from day one. When we viewed the property we where advised the property would be deep cleaned and new blinds provided and all repairs carried out none of which happened. We also had issues with mould in the property throughout our whole time and even when I advised I was expecting a baby this still never got sorted we felt we had no choice but to leave the property for the sake of our baby's health. Very unprofessional and do not care only interested in getting there money every month !!!!
Comment on agent fees
Terrible
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Jun 05, 2019
There was a mention of new blinds and a deep clean! Also we commented on issues that had to be resolved and took about 5 months to have a dripping tap sorted! Also had issues with bathroom since the start and tried constantly to have this sorted still probably isn’t sorted and seen the property was let out for even more than we where being charged terrible service and our neighbour next door had all the same issues and didn’t get any help either. I will not be reconsidering the low rating ever it was very stressful and expecting us to have a newborn in that place was a joke. Apr 25, 2019
Good Morning and thank you for your review.I am aware of the property you are referring to and I personally carried out your initial viewing. There was no mention of new blinds however we do advise any potential tenants looking to take a property that is managed by Penny Lane Homes to put any cleaning or changes on the initial terms and conditions. This is to tie in with office staff so nothing gets missed.
We are aware there was factor issue repair on the extractor fan which we worked tirelessly to have rectified and the landlord also gave rent reduction to you for the trouble which was outwith their hands.
We are sorry you felt the need to rate our service so low, but we know we tried everything we could to rectify the issue and also delivered a dehumidifier from the branch to you to try and help.
As a small family run business we do pride ourselves on our customer service and one star reviews can be very detrimental to our business so we would hope after this response of explanation you will reconsider the low rating.
We wish you and your new baby well in your new property.
Best Wishes
Penny
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Latest Reviews
22nd Nov 2024
reviewed by 'Alex Bird'
18th Nov 2024
reviewed by 'Fiona'
18th Nov 2024
reviewed by 'Tom and Helen'
15th Nov 2024
reviewed by 'Ryan Coburn'
2nd Nov 2024
reviewed by 'Joyce'
20th Oct 2024
reviewed by 'Keith'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 96% | £34,000 | £342,000 |
| Lettings | 100% | 88% | £350 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 5 | 2 | 42 | 3 | 3 | 0 | 0 | 0 |
Areas covered
- PA4
- Renfrew
- PA8
- Erskine
- PA7
- Bishopton
- G58
- Renfrewshire
- G52
- G53
- G1
- G2
- G44
- G57
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Nov 22,2024
Nov 22,2024
0
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Ross was brilliant, really quick to answer any queries and questions. Very experienced in handling sales and customers. Really felt in good hands with Ross handling my sale. It was seamless and so straightforward.
Thanks again Ross...
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Nov 18,2024
Nov 18,2024
0
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Very courteous service, found me a buyer very quickly.
Were the most helpful when a small glitch occurred and were able to proceed matters smoothly again.
I would recommend this agency....
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Nov 20, 2024
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Hi Fiona, thanks very much for recommending us! All the best for the future! ...
Nov 18,2024
Nov 18,2024
0
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Ross is the most genuine and helpful agent we have ever used. Without his guidance, experience and knowledge, we would most certainly have lost our sale. He exceeded our expectations and can’t thank him enough.
Emma was there from start to finish, providing us ...
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Nov 20, 2024
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Hi Tom and Helen, thank you both very much for your kind words. We appreciate this very much!
Thanks again,
Ross ...
Nov 15,2024
Nov 15,2024
0
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First time using Pennylane, would highly recommend. Emma was our estate agent & she couldn't have been more helpful along the way, always kept us updated even when she was unwell or on annual leave. Nothing was ever a bother....
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Nov 20, 2024
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Thank you for the review Ryan! ...
Nov 02,2024
Nov 02,2024
0
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Ross & Emma are both professional yet easy to deal with agents. They got my flat on the market quickly and with no fuss.
Despite the first sale falling through, (the buyer dropped out) they got it back on the market almost immediately, and then achieved ...
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Nov 20, 2024
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Thanks for the review Joyce! I hope you are settling in to your new home in Paisley :) Take care! ...
Oct 20,2024
Oct 20,2024
0
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From the first meeting with Ross to finialising the sale, both Emma and Ross were great to deal with. Both with dealing with questions and updates on the viewing process....
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Nov 20, 2024
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Thanks Keith! We appreciate you taking the time to leave a review for us! ...
Oct 10,2024
Oct 10,2024
1
people found
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As Charlotte's fiancé, I've only witnessed the behaviour of Ian and Penny Lane Homes from the outside, but what I've seen has been deeply concerning. Charlotte has rented a property through this agency for nearly two years, always paying rent on time and taking ...
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Oct 09,2024
Oct 09,2024
0
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Great Service from Ross and Emma.
Got my mums house sold so quick the price was more than expected .
Great communication .
Would recommend ....
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Nov 20, 2024
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Thanks for the kind words! ...
Oct 08,2024
Oct 08,2024
0
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From the first phone call to the handing over of the keys Ross & Emma were brilliant!
They took all the stress out of selling our property.
I would highly recommend anyone thinking of selling to use Pennylane....
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Nov 20, 2024
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Thank you for the review Gemma! We appreciate this a lot! Thanks again! ...
Oct 01,2024
Oct 01,2024
0
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Excellent service better than I've had elsewhere for the same property and in other areas. The staff are responsive to enquiries and if the tenant leaves quickly identify a new replacement. I switched when my previous agency failed to let the flat, Penny Lanes quickly ...
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Sep 26,2024
Sep 26,2024
0
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From our first meeting with Ross we knew that we had made the right choice for our house sale. Ross & Emma have kept us informed and reassured throughout the process. They have been invaluable and our house sale was done in a week. Highly highly ...
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Sep 11,2024
Sep 11,2024
0
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We’ve had just the best help from Ian, Kayleigh and Callum. Responsive and professional through the myriad of needs that arise. Penny Lane compares very favourably to previous letting agencies we have used before! Thank you Team PL....
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Sep 09,2024
Sep 09,2024
0
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We were made to feel cared for and valued from the first meeting. There was a personal touch throughout. The process was smooth and good value for money....
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Aug 14,2024
Aug 14,2024
0
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Great service from Penny Lane Homes. From the initial contact with Ross/Emma and the quick sale of my son's flat, we were kept informed at every stage. I'm happy to recommend....
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Aug 12,2024
Aug 12,2024
0
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Penny Lane are brilliant again. On a previous sale we used Penny Lane and when our circumstances change we found them extremely helpful. They gave a fair valuation, and were thrilled for us when the property sale exceeded expectations. Through their network of advertising we ...
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Aug 12,2024
Aug 12,2024
0
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Penny Lane organised a remortgage for me about 20 years ago, couldn't fault them then. More recently sold my house quickly, easily and very professionally. Can't fault them now. Deserve the 5 stars and more. Ross and Emma were amazing, photographer was brilliant, really took time and ...
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Aug 12,2024
Aug 12,2024
0
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Brilliant service and help again. Due to a change in circumstances we put our home on the Market. We had used Penny Lane before and had great service. This time was no exception. They arranged the home report and advised on the valuation. Through their ...
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Aug 05,2024
Aug 05,2024
0
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Why we would choose Pennylane again. From the initial phone call to follow-up interview and final sale, Pennylane staff were friendly, straightforward and efficient. They were genuinely interested in getting the best outcome for us. Ross and Emma played very strong hands in helping us ...
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Feb 12,2024
Feb 12,2024
1
people found
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this helpful
Both Emma and Ross were extremely professional and friendly.
Had my property on the market and sold within a week.
I couldn't fault the service and would highly recommend....
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Jan 15,2024
Jan 15,2024
1
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this helpful
Pennylane homes provided a very reasonable quote to sell our house and also offered us the option to pay on settlement for no additional charge which was most welcomed. Jack Joss introduced himself and the initial marketing process was very smooth. It became apparent however ...
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Dec 18,2023
Dec 18,2023
1
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Overall, we had a very good experience with the Renfrew-based team. They demonstrated strong local knowledge, understood market conditions, were very responsive and ultimately got the job done, whilst achieving our target price. Can't ask for much more and thanks to Ross and Emma.
(Suggestion; ...
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Nov 21,2023
Nov 21,2023
0
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Excellent advertising of my property and very quick sale . Great customers service . Very professional , helpful and approachable staff . Would definitely recommend ....
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Nov 01,2023
Nov 01,2023
0
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Very happy with the service I received from Ross and Emma in the Renfrew office. Came across as far more professional and interested in selling our flat than other local estate agents for the same price so we choose them. Flat sold for over the ...
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Oct 18,2023
Oct 18,2023
0
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Second time using pennylane to sell our home and they were fantastic. Couldn't fault them. Everything was done so quickly and efficiently. Such good communication with all staff. And we got a great price for our home....
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Aug 25,2023
Aug 25,2023
0
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All we can say is a massive thank you to the team at Penny Lane Renfrew. This was our first time selling and we felt a little out of our depth, but we needn't have been as Ross and the team could not have been ...
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Aug 11,2023
Aug 11,2023
0
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Recently sold my flat with Penny Lane homes in Renfrew and cannot recommend them enough. From start to finish Ross & Emma, we're friendly, helpful and professional. They went above and beyond not only to sell my home but to find a new one. Thankyou !...
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Aug 10,2023
Aug 10,2023
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Would highly recommend the use of Pennylane homes to sell your property.
Expert advice and they always kept me up to date on how the sale was going.
Great photos and description on the advert, plus a very friendly team....
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Jun 26,2023
Jun 26,2023
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I sold my property with Penny Lane Homes earlier this year and was thoroughly impressed with the service I received from the Renfrew office. From the outset the team were very helpful, especially Emma, completing all the initial steps in a timely manner around my ...
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Jun 26, 2023
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Thank you for your lovely review Deanna! It was a pleasure dealing with the sale of your property. ...
Jun 01,2023
Jun 01,2023
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A real pleasure to deal with Emma and the team. Very professional and would recommend to anyone buying or selling...
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May 30,2023
May 30,2023
0
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Calum and Emma were both excellent to work with and nothing was a problem for them during my purchase and sale. They offered advice and supported me every step of the way and as a buyer and seller, I would highly recommend them as they ...
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Emma
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Ross
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Kayleigh
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Ian
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Last updated at 1:58 PM 17/10/2018 by Penny Canning
Best Estate Agent in Renfrew 
