• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
  • upload your photo
    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
  • Susan Bell
    Susan Bell
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
  • Nuala Ashe
    Nuala Ashe
  • Dougal Robson
    Dougal Robson
  • Maureen McCadden
    Maureen McCadden
  • Sandra Blair
    Sandra Blair
  • Nicola Dorman
    Nicola Dorman
  • David Mooney
    David Mooney
  • Fionna Baynne
    Fionna Baynne
  • Mikki Ruhl
    Mikki Ruhl
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    Margaret McGhee
  • Tracey Bailey
    Tracey Bailey
No description available.
Sep 20,2017
Minithumbup
David Mooney
Mikki Ruhl
By: 'JaneHH'
Sep 20,2017
0 people found
this helpful
Very friendly, attentive and helpful, arranged viewings to suit my schedule. Kept in contact all through the process with regular updates....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Fionna Baynne
David Mooney
By: 'Winnie'
Sep 20,2017
0 people found
this helpful
We were really pleased with the service we received from all the staff at Pacitti Jones. David Mooney,Mikki Rihll were more than helpful but a special thank you to Fiona Baynne who was especially reassuring and helpful during the selling process a big thank to the the team...
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Comment on agent fees
Very happy with the Agent's Fees
Was this helpful? Yes
Sep 20,2017
Minithumbup
David Mooney
Fionna Baynne
By: 'John Fairley'
Sep 20,2017
0 people found
this helpful
Great service from David and especially Fiona,,,Very professional, friendly and most of all extremelly efficient at what they do!...
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Comment on agent fees
Competitive!
Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Samuel'
Sep 18,2017
0 people found
this helpful
The least said, the better of my interactions and experience with pacitti jones, totally unprofessional, staff lack inadequate training and very racist. I won't recommend them to anyone. My whole ordeal started when my spouse went to check on a flat, the agent was okay with her decision to rent. I was asked to fill an application. Even after providing 3 months bank statements from 2 accounts with a turnover of over $25,000 with a copy of my business registration. I was still asked how I can affo...
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By: Mark Hordern
Sep 19, 2017
View all comments (1)
Samuel I understand your disappointment that the landlord instructed us not to proceed further with your application for the tenancy. We are duty bound to act in the best interests of our client, the landlord, and also to act on their instructions. Given that you were arriving from overseas and had no evidence of employment in the UK, it was unlikely that you would meet our referencing agency's criteria. In order for your application to proceed further our client advised that they would agre ...
Sep 15,2017
Minithumbup
Colin Bowie
By: 'G and G'
Sep 15,2017
0 people found
this helpful
Polite, friendly, professional service. Maxine obviously knows her business and I was able to let her get on with the marketing and sale of the property with minimal input from us. A pleasure dealing with her....
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Comment on agent fees
Very good. Definitely compared favourably with competitors.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Colin Bowie
By: 'J McConnell'
Sep 12,2017
0 people found
this helpful
My experience with PJ Lenzie branch has been fist class. All staff, Jennifer, Sylvia and in particular Colin and Maxine were highly proficient, professional and friendly. Maxines input ensured that the selling experience was painless and relatively short and that the outcome was as expected. Their experience and advice was greatly appreciated and delivered in a manner that resulted in great customer service. Many Thanks...
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Maxine Lowe
Jennifer May
By: 'langforda'
Sep 08,2017
1 people found
this helpful
From the very first enquiry with Jennifer May to meeting Colin Bowie at my property to all the detailed negotiations with Maxine Lowe, Pacitti Jones Lenzie have delivered a first class, highly professional service. Everybody I have dealt with have been competent and efficient and I would recommend PJ Lenzie to anyone looking to sell their property in the area. Their charges are extremely competitive and there is most definitely a "can do" attitude amongst the team. Thank you all for yo...
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Comment on agent fees
Extremely reasonable and competitive given the quality of the marketing.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Lisa McParland
Tracey Bailey
By: 'John McDougall'
Sep 04,2017
0 people found
this helpful
As estate agents, Pacitti Jones were excellent, giving us clear advice from the beginning, always answering our queries and keeping us up to date on the progress of the sale....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 04,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Martin'
Sep 04,2017
0 people found
this helpful
Craig and Courtney were both very helpful at all times and kept me very promptly up to date with prospective viewing and also gave me immediate feedback on the results of the viewings. Took my views on board regarding photos of the flat and provided good advice on how to show and market the property to its best advantage. My initial dealings were with Craig and thereafter most of my conversations were with Courtney. Both were extremely capable and pleasant at all times to deal with....
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Comment on agent fees
Par for selling a property
Was this helpful? Yes
Sep 02,2017
Minithumbup
Craig Jamieson
Arlene Thomson
By: 'Heather & Culloch'
Sep 02,2017
0 people found
this helpful
What can I say sold and made profit on my selling property and purchased exactly the property I described to Craig. Quick buy and sell on the same day professional advice and service given by the whole team this includes the solicitors service 1st Class and cant thank them enough Kind regards Heather & Culloch...
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Comment on agent fees
acceptable
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'Ian'
Sep 02,2017
0 people found
this helpful
Our main dealings were with Maxine Lowe. Throughout she was pleasant, helpful and very efficient. Colin Bowie made the initial valuation and we ultimately achieved an offer at the higher end of his assessment. Overall, we have been impressed by the level of service provided....
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Comment on agent fees
In line with the norm for this kind of work
Was this helpful? Yes
Aug 31,2017
Minithumbup
Gemma Kerrigan
By: 'Bristmac'
Aug 31,2017
0 people found
this helpful
This lovely bunch of people have restored my faith in Estate Agents. Friendly, welcoming, sincere, helpful and likeable. Not the stereotypical perception. Thank you!...
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Comment on agent fees
Well earned!
Was this helpful? Yes
Aug 30,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Vivien'
Aug 30,2017
0 people found
this helpful
After a frustrating time with another agent, we decided to sell our flat with Pacitti Jones, Bishopbriggs last year. We were not dissapointed, what so ever & within a few months we had finally sold our flat. Fiona gave us great advice from beginning to end & restored my faith in estate agents. Romina was completely 'on the ball' with feed back after every viewing & I would not hesitate in using Pacitti Jones again in the future. Thank you ladies!...
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Comment on agent fees
Extremely fair fee's.
Was this helpful? Yes
Aug 30,2017
Minithumbup
David Mooney
By: 'Stirling Office'
Aug 30,2017
1 people found
this helpful
Great service. Delivered on all promises. Good quality schedule. Very flexible.Quick sale. Would recommend and would definitely use again....
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Comment on agent fees
Very good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Craig Jamieson
By: 'C Scully'
Aug 30,2017
0 people found
this helpful
Pacitti Jones and in particular Craig were excellent when it came to selling my flat in Shawlands. Their knowledge of the area was clearly on point. Craig was open and honest with me about the sale and did not give me salesman talk as other estate agents may. The flat sold quickly and efficiently and had no fuss or issues. Would highly recommend Pacitti Jones to prospective sellers in Shawlands and surrounding area....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Gary cameron'
Aug 30,2017
0 people found
this helpful
The team in Bishopbriggs were really helpful through my sale . Good communication and really friendly service. Knowledgable, approachable and responsive. Really had my interests at core of what they do....
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Comment on agent fees
Got deal on lawyers fees. Sales fees typical however newer players more competitive price wise
Was this helpful? Yes
Aug 29,2017
Minithumbup
Fiona Thornycroft
Karen Connolly
By: 'MGH'
Aug 29,2017
0 people found
this helpful
Fiona could not have been anymore helpful. We sold my mums house and bought her a retirement flat all through Pacitti Jones. Fiona was excellent at communicating with us at every step of the way, she was very reassuring about the whole process. In fact any member of staff we spoke to were knowledgeable and keen to help....
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Comment on agent fees
The fee structure was a good price.
Was this helpful? Yes
Aug 25,2017
Minithumbup
Maxine Lowe
By: 'Jennifer'
Aug 25,2017
0 people found
this helpful
Overall great service from Maxine and other team members. Maxine was very attentive, dealt with queries quickly and did her best to maximise the interest in the property. She was professional and pleasant at all times. The only issue that i had was in the preparation of the schedules, where there were a few details that were incorrect. However, these were corrected at my request....
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Comment on agent fees
Fees were slightly higher than other agents, however, felt that the services offered and professionalism were better and so justified the price.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Julie Graham
By: 'Sarah Elliott'
Aug 24,2017
0 people found
this helpful
I found all the staff at Pacitti Jones in Burnside to be friendly, highly efficient and extremely helpful. From our initial meeting with Paul, we knew they were the agent we wanted to sell our house. He was well prepared, knowledgeable and very accurately estimated the value of our property. Julie was our key contact throughout the sale process and was a pleasure to deal with. She was helpful, organised and most importantly, highly responsive. She never failed to return a call or email in a tim...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Lewis MacKenzie'
Aug 23,2017
0 people found
this helpful
I found Pacitti Jones to be an excellent agent. The staff I dealt with were honest and down to earth and made the sales process clear and easy to understand. Most importantly, they delivered a very good sale price for my property. My only quibble was that on one occasion the time scheduled for a viewing was changed and I did not find out until I called to confirm the original time - no big deal....
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Comment on agent fees
Very reasonable, based on quotes from other agencies.
Was this helpful? Yes
Aug 19,2017
Minithumbup
Arlene Thomson
By: 'PC'
Aug 19,2017
0 people found
this helpful
Efficient service, once contract signed the property was on the market within 24 hours and we had bookings for the next day. The staff dealt with all the potential buyers quickly....
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Comment on agent fees
They seemed reasonable for the service required, I didn't look around much though.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'HleenorFisher'
Aug 17,2017
1 people found
this helpful
I had previously had my property on with another seller and had lots of views but no interest - this was owing to a sheer lack of follow up and customer service on the agents part - I moved to Pacitti Jones and very quickly had a number of interested parties, and then a sale - at more than anticipated! Maxine in particular was amazing - every experience with her was a delight, providing reassurance of the level of customer service she and her colleagues were providing to my potential buyers! Art...
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Comment on agent fees
Very competitive and very much deserved for the level of service and ultimate level of sale that I achieved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
By: 'AD17'
Aug 15,2017
0 people found
this helpful
I would thoroughly recommend using Pacitti Jones if selling your home. My house sold really quickly, amd Maxine and the team were really friendly and great at keeping me updated throughout the process....
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Laura'
Aug 14,2017
0 people found
this helpful
Very straightforward and sound advice given. The staff are knowledgeable and realistic and this got us a quick sale at the price we wanted. We were kept updated throughout the process and the service was very efficient. Paul and Lynne know their stuff as far as the area and market is concerned and Gemma was also great when it came to the offer process. The fees were reasonable and we'll finitely use them again....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Sylvia Kerins
Maxine Lowe
By: 'Jan Band'
Aug 09,2017
0 people found
this helpful
The service was excellent and the staff kept me really well informed. This was my first time selling and it was made really simple....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Aug 09,2017
Minithumbup
Jamie Gillespie
Lisa McParland
By: 'Paul Andrew'
Aug 09,2017
0 people found
this helpful
Very helpful and informative staff. Good service at competitive prices. Would recommend this estate agent to anyone. Were able to maximise the value of my property....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2017
Minithumbup
Lisa McParland
By: 'Ann'
Aug 09,2017
0 people found
this helpful
Very pleasant, helpful and reliable person to deal with. I was kept informed of progress regularly. The photographer was also very pleasant to deal with....
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Ronnie'
Aug 09,2017
0 people found
this helpful
Excellent service from the initial meeting where the level of interest shown in my plot sale far surpassed that of front office staff in other agents. Almost daily communication kept me fully informed, and advice or a listening ear was there when I needed it....
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Comment on agent fees
Extremely fair
Was this helpful? Yes
Jul 29,2017
Minithumbup
Lynne Campbell
Paul McTamney
By: 'Suz'
Jul 29,2017
0 people found
this helpful
I was delighted with the service I received from both Lynne and Paul. They had excellent customer service skills, acted in a professional manner and dealt with all of my queries fast and efficiently. They made selling my home easy and hassle free....
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Comment on agent fees
I found the fees to be reasonably priced and excellent value due to the service received.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Nuala Ashe
By: 'Kelly Gallagher'
Jul 28,2017
0 people found
this helpful
Nuala has been great since the very start of our process of selling our home to us currently buying a new one. She made us feel very at ease and welcomed all our questions and queries at every stage. She is quick to reply and keeps us up to date at each stage. I would highly recommend the full team at Pacitti Jones....
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Comment on agent fees
Agent fees are fair and comparable with the wider market.
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

Bishopbriggs
175 Kirkintilloch Road, Glasgow G64 2LS
(23)
Burnside
218 Stonelaw Road, Glasgow G73 3SA
(74)
City Centre
1st Floor, 49 Bath Street, Glasgow G2 2DL
(0)
show all branches (7)
Glasgow - West End
6 Havelock St (off Byres Rd), Glasgow G11 5JA
(43)
Lenzie
96 Kirkintilloch Road, Lenzie G66 4LQ
(46)
Shawlands
206 Kilmarnock Road, Glasgow G43 1TY
(33)
Stirling
91 Port Street, Stirling FK8 2ER
(12)


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