• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
  • upload your photo
    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
  • Susan Bell
    Susan Bell
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
  • Nuala Ashe
    Nuala Ashe
  • Dougal Robson
    Dougal Robson
  • Maureen McCadden
    Maureen McCadden
  • Sandra Blair
    Sandra Blair
  • Nicola Dorman
    Nicola Dorman
  • David Mooney
    David Mooney
  • Fionna Baynne
    Fionna Baynne
  • Mikki Ruhl
    Mikki Ruhl
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    Margaret McGhee
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    Tracey Bailey
No description available.
Jun 21,2017
Minithumbup
Fionna Baynne
David Mooney
By:
Jun 21,2017
0 people found
this helpful
We would HIGHLY recommend Pacitti Jones, Stirling. We have been extremely happy with the service received from both Fionna, David and the rest of the team. We had a high footfall through the door, our availability was given to the staff so PJ called at the end of each day with details of viewings to save constant phone calls. Our viewers even commented on the efficiency of PJ staff. Our house was sold at a closing date after being only on the market 12 days which speaks volumes. ...
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Comment on agent fees
Competitive, for the service received we were happy with the price we paid.
Was this helpful? Yes
Jun 20,2017
Minithumbup
David Mooney
Mikki Ruhl
By:
Jun 20,2017
0 people found
this helpful
Met David when viewing a flat as a possibility for our first buy to let. Flat was too much of a project for us but David impressed us with his honesty, professionalism and willingness to help and advise. From there he advised and guided us thro the process of becoming landlords and the company is now managing the let on our property. Thanks to all the staff at Stirling for their advice and guidance....
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Comment on agent fees
Better than other agents.
Was this helpful? Yes
Jun 16,2017
Minithumbup
By:
Jun 16,2017
0 people found
this helpful
We felt that we received an overall fantastic service from all staff at the Stirling branch of Pacitti Jones, would highly recommend to anyone and would use for further sales/purchases....
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Mikki Ruhl
David Mooney
By:
Jun 16,2017
0 people found
this helpful
A very professional and efficient service. The brochure and photos taken of the house were great. Mikki kept us well informed and the house sold in a week. Definitely a much higher standard and service than I have experienced before in Stirling....
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Comment on agent fees
Fees are very competitive
Was this helpful? Yes
Jun 15,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By:
Jun 15,2017
0 people found
this helpful
Excellent service from start to finish. Paul's appraisal of the property and guide price was very accurate. Gemma's updates and reassurance was helpful. Also the fact that staff were prepared to show the house while I was at work was of benefit to me and potential buyers and it was in fact someone who visited through the day that bought the house! Many thanks to the team at Pacitti Jones. I would have no hesitation in recommending this estate agent....
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Jun 10,2017
Minithumbup
Craig Jamieson
By:
Jun 10,2017
0 people found
this helpful
Craig has been very helpful from day one. Excellent at providing feedback of prospective buyers reaction and opinion. Helped greatly in securing an excellent price for my flat....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Jun 08,2017
0 people found
this helpful
Really happy with service, both very friendly and Paul's chat about Oasis won the race to sell the house for me!!!...
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Comment on agent fees
Fair fees
Was this helpful? Yes
Jun 06,2017
Minithumbup
Julie Graham
Gemma Kerrigan
By:
Jun 06,2017
0 people found
this helpful
Wonderful customer service from Julie and Gemma who went above and beyond in both the sale of this house and the purchase of our new home. Will definitely recommend to friends in the future....
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Comment on agent fees
The fees are standard for this area.
Was this helpful? Yes
Jun 06,2017
Minithumbup
Lisa McParland
By:
Jun 06,2017
0 people found
this helpful
Excellent service from start to finish. Lisa provided clear guidance and advice on the sale and was extremely responsive at all times. Advice regarding the pricing of the property was valued and we were delighted to sell the property within a week....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By:
Jun 05,2017
0 people found
this helpful
Extremely fast and efficient service throughout the sale of our property. All staff that we dealt with were friendly and informative. Would definitely use again and highly recommend their services!...
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Comment on agent fees
Fee's were very competitive in comparison to other local agents
Was this helpful? Yes
Jun 01,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Jun 01,2017
0 people found
this helpful
Excellent service. Met every target agreed . Pleasant , professional Customer care Kept me well informed and we had an offer at the home report value with two weeks Highly recommend this team...
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Comment on agent fees
All fees were very competative. Excellent photography and brochure presentation
Was this helpful? Yes
Jun 01,2017
Minithumbup
Fiona Thornycroft
Fiona Thornycroft
By:
Jun 01,2017
0 people found
this helpful
Excellent service from Fiona and her team They carried out all the viewing for us which was important as no family members lived locally I was kept fully up to date about these viewings and was given as much feedback as was available I feel the team worked very hard to ensure the sale of my mums house They were friendly approachable and answered all my queries ....
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Comment on agent fees
Fees were reasonable good value for money
Was this helpful? Yes
Jun 01,2017
Minithumbup
Lynne Campbell
Julie Graham
By:
Jun 01,2017
0 people found
this helpful
I think that it's quite unfair only picking two staff members as I know all staff helped to sell house . having stayed at the same house for 24years you can understand how nervous we where this all changed after talking to Paul and the girls .just over a week 7offers on closing day ,got a great price ,we can't praise the staff high enough would highly recommend this office if selling house...
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Comment on agent fees
To be honest we don't know much about prices But staff do work hard ( good )
Was this helpful? Yes
May 29,2017
Minithumbup
By:
May 29,2017
0 people found
this helpful
Very good service from all concerned kept informed on a daily basis always very pleasant and helpful , would recommend and would use this company again....
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Comment on agent fees
Good service received
Was this helpful? Yes
May 28,2017
Minithumbup
Craig Jamieson
Arlene Thomson
By:
May 28,2017
0 people found
this helpful
I had excellent service during the sale of my flat from the staff at the Shawlands branch. I was not always available to show prospective buyers round and the staff happily stepped in for these viewings. Thanks to Arlene for her advice on going to closing and to Craig....
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Comment on agent fees
Not the cheapest but certainly worth the money.
Was this helpful? Yes
May 27,2017
Minithumbup
Karen Connolly
Fiona Thornycroft
By:
May 27,2017
0 people found
this helpful
Professional, encouraging, patient staff - with an extremely positive attitude helped to make selling my property enjoyable! The valuation and marketing caused my Flat to sell to the first viewer. Thanks to the great Bishopbriggs team!...
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Was this helpful? Yes
May 25,2017
Minithumbup
Lisa McParland
By:
May 25,2017
0 people found
this helpful
I found Lisa to be very professional and friendly in her approach to all aspect of the house sale She listened to my requests and gave me advise when required in a very professional way I could not have a better experience all stress was taken away and everything was acted upon with my interests in mind A great jog done Ron Bernard thanks...
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Comment on agent fees
Fees are in line with market prices
Was this helpful? Yes
May 23,2017
Minithumbup
By:
May 23,2017
0 people found
this helpful
After a number of failed attempts at selling we placed the property with pj. Efficient, clear, honest advice and opinon with an offer in 6 weeks. We are very appreciative and would recommend pj highly....
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Comment on agent fees
Reasonable and clear for the service provided.
Was this helpful? Yes
May 22,2017
Minithumbup
Paul McTamney
Julie Graham
By:
May 22,2017
0 people found
this helpful
I had an absolutely amazing experience with Pacitti Jones not only through the purchase of my new house but also in the recent sale of my flat. Julie and Paul couldn't have been more helpful and flexible when I was unable to do the viewings myself. Their knowledge of the local area and the customers in this areas shone through as they were able to accurately estimate the value of my property and market it to the right audience. I have had such a wonderful experience that I have recommended th...
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Comment on agent fees
Very competitive fees for the work carried out even and they went above and beyond with the level of service.
Was this helpful? Yes
May 18,2017
Minithumbup
Julie Graham
Paul McTamney
By:
May 18,2017
0 people found
this helpful
The staff at Pacitti Jones were very efficient , if I am selling in the future I would definitely us them agin .......
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Comment on agent fees
Great
Was this helpful? Yes
May 18,2017
Minithumbup
Lorraine Law
Maxine Lowe
By:
May 18,2017
0 people found
this helpful
5 star hassle free service from start to finish living abroad and selling my home in the UK. Simply Amazing...
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Comment on agent fees
good
Was this helpful? Yes
May 11,2017
Minithumbup
By:
May 11,2017
0 people found
this helpful
Realistic assessment of the current market and excellent resources to promote sale of our property despite having to return to confirm measurements. Responsive to our queries and suggestions. As a client selling for first time in Scotland would have welcomed more advice about how to respond to draft home report as certain phrases were potentially detrimental to the sale....
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Comment on agent fees
Fees strike me as fair and reasonable.
Was this helpful? Yes
May 10,2017
Minithumbup
Maxine Lowe
Colin Bowie
By:
May 10,2017
0 people found
this helpful
We have recently sold out property in Lenzie through the Lenzie branch. The service we received from start to finish was excellent, very professional. We sold our property within 10 days of being on the market and the team kept us up to date on a daily basis with all enquiries. Thank you Pacitti Jones Lenzie!!!!!!...
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Was this helpful? Yes
May 06,2017
Minithumbup
Paul McTamney
By:
May 06,2017
0 people found
this helpful
Paul took time and care over the photographs and also offered some good advice on the process of viewings. Lynette kept us fully inforned on a daily basis and was very pleasant and helpful. All staff were friendly and supportive....
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Comment on agent fees
Good.
Was this helpful? Yes
May 06,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
May 06,2017
0 people found
this helpful
Dealt with Colin, Maxine, Sylvia and Lorraine and all of them were extremely helpful, knowledgeable and professional. A pleasure to do business with them....
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Comment on agent fees
Excellent
Was this helpful? Yes
May 04,2017
Minithumbup
Lynnette Muldoon
Jamie Gillespie
By:
May 04,2017
1 people found
this helpful
Lynette, Jamie and Keith made selling easy. Very professional and helpful. From the start we were guided on how to present the flat and how to set the offers over price. A lot of interest was generated and we achieved a good price. If I ever needed to buy or sell in Glasgow I would go back to Pacitti Jones....
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Comment on agent fees
Fine
Was this helpful? Yes
May 01,2017
Minithumbup
Maxine Lowe
Colin Bowie
By:
May 01,2017
0 people found
this helpful
Colin, Maxine and the rest of the team were very professional from the initial contact through all stages of the house marketing and selling process. They provided very good advice, were personable and were extremely prompt in responding to any queries that we had. They also updated us with any potential viewings and provided feedback from completed viewings. An excellent service....
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
Apr 26,2017
Minithumbup
By:
Apr 26,2017
0 people found
this helpful
An excellent service provided by all the staff in the Lenzie Branch. Communication throughout the sales process was first class and everyone was so helpful and friendly. I would recommend this estate agent to anyone thinking of selling their property in this area....
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Comment on agent fees
Similar to other agents fees.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 26,2017
0 people found
this helpful
Top man. Could sell snow to the eskimoe's. Good enough to have a show on tv, something like Martin Lewis, yes he's that good. Very knowledgeable and professional and a pleasure to work with....
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Comment on agent fees
A bit more than some but you get more for your money with this man
Was this helpful? Yes
Apr 24,2017
Minithumbup
By:
Apr 24,2017
0 people found
this helpful
An excellent service in terms of response time, experienced advice, and a very hands on team. Within an hour of our home going live we had our first viewer set up, and the numbers grew from there. Their experience selling homes in a similar area and price bracket were what helped us choose them, and we were very pleased with the whole package. Within a week we had accepted an offer....
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Comment on agent fees
The fees are clearly outlined, and each case can be looked at individually which makes sense.
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

Bishopbriggs
175 Kirkintilloch Road, Glasgow G64 2LS
(20)
Burnside
218 Stonelaw Road, Glasgow G73 3SA
(57)
City Centre
1st Floor, 49 Bath Street, Glasgow G2 2DL
(0)
show all branches (7)
Glasgow - West End
6 Havelock St (off Byres Rd), Glasgow G11 5JA
(36)
Lenzie
96 Kirkintilloch Road, Lenzie G66 4LQ
(34)
Shawlands
206 Kilmarnock Road, Glasgow G43 1TY
(23)
Stirling
91 Port Street, Stirling FK8 2ER
(9)

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