• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
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    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
  • Susan Bell
    Susan Bell
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
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    Nuala Ashe
  • Dougal Robson
    Dougal Robson
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    Tracey Bailey
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    Maureen McCadden
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    Sandra Blair
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    Nicola Dorman
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    David Mooney
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    Fionna Baynne
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    Margaret McGhee
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properties for sale (160)
Properties for rent
Apr 26,2017
Minithumbup
By:
Apr 26,2017
0 people found
this helpful
An excellent service provided by all the staff in the Lenzie Branch. Communication throughout the sales process was first class and everyone was so helpful and friendly. I would recommend this estate agent to anyone thinking of selling their property in this area....
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Comment on agent fees
Similar to other agents fees.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 26,2017
0 people found
this helpful
Top man. Could sell snow to the eskimoe's. Good enough to have a show on tv, something like Martin Lewis, yes he's that good. Very knowledgeable and professional and a pleasure to work with....
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Comment on agent fees
A bit more than some but you get more for your money with this man
Was this helpful? Yes
Apr 24,2017
Minithumbup
By:
Apr 24,2017
0 people found
this helpful
An excellent service in terms of response time, experienced advice, and a very hands on team. Within an hour of our home going live we had our first viewer set up, and the numbers grew from there. Their experience selling homes in a similar area and price bracket were what helped us choose them, and we were very pleased with the whole package. Within a week we had accepted an offer....
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Comment on agent fees
The fees are clearly outlined, and each case can be looked at individually which makes sense.
Was this helpful? Yes
Apr 22,2017
Minithumbup
Lisa McParland
Margaret McGhee
By:
Apr 22,2017
0 people found
this helpful
Lisa was extremely prompt on the follow up with myself and the potential buyers. I personally found Lisa to be friendly, helpful, polite and professional. Margaret in the West end office is also lovely to deal with, very helpful and professional....
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Comment on agent fees
Fee was acceptable.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By:
Apr 21,2017
0 people found
this helpful
Valuation and advice about the property and it's sale appeared accurate honest and without bias and was provided in a manner that was personable and without pressure. Gemma has always made herself available to be contacted and has always kept us fully informed of the viewings and offers in a timely , polite, courteous and diligent way...
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Comment on agent fees
Appear to reflect market levels
Was this helpful? Yes
Apr 20,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By:
Apr 20,2017
0 people found
this helpful
Made it easy from start to finish Everything handled professionally and quickly would recommend paciti jones Thanks very much Billy...
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 18,2017
0 people found
this helpful
Paul, Lynne and the rest of the team dealt with our house sale recently and they surpassed our expectations 10 fold. Their honesty, professionalism and dedication were second to none and we would have no hesitation recommending their branch to anyone selling their home....
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Comment on agent fees
Would have liked it to be cheaper but I reckon you get the service you pay for.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Apr 18,2017
0 people found
this helpful
I've both bought and sold a property through Pacitti Jones Burnside branch in recent months, as well as my fiancee having sold her own flat. Everyone on all occasions have been first class and super helpful. The schedules were great, we were always kept up-to-date with what was going on, and the whole process from start to finish was nothing like as stressful as I thought it might be, largely thanks to the team here going above and beyond what was expected. Many thanks to Paul, Julie, Lynne &...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Fiona Thornycroft
By:
Apr 17,2017
0 people found
this helpful
Fiona who dealt with the majority of my sale was very proffesional and kept me informed, however various other staff members also had dealings , sometimes it was quite difficult to keep tabs on who was dealing with things at different times. Pacitti jones didn't always do the viewing as my parents did on numerous occasions have to do in evenings maybe something to consider. disappointed in house sale not being advertised as under offer or sold when completed, others I have seen the notice chan...
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Comment on agent fees
Affordable
Was this helpful? Yes
Apr 17,2017
Minithumbup
Courtney McCulloch
Craig Jamieson
By:
Apr 17,2017
0 people found
this helpful
Courtney dealt with everything and gave positive advice. Craig assisted viewers and within weeks the flat was sold. Well done....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 17,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 17,2017
0 people found
this helpful
Maxine, Sylvia and Jennifer at Pacitti Jones Lenzie have been a pleasure to deal with. The whole team are friendly, professional and helpful. The sale of our property was very smooth, with great communication through the whole process. I would definitely use Pacitt Jones again and would highly recommend them....
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Was this helpful? Yes
Apr 14,2017
Minithumbup
Fiona Thornycroft
By:
Apr 14,2017
0 people found
this helpful
Excellent customer service provided. My experience was very positive from beginning to the end. Staff morale is so good and I haven't picked a particular staff as all were excellent including Fiona, Karen, Romino and Julie. Thank you for your matchless service....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 14,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By:
Apr 14,2017
0 people found
this helpful
Very happy with the service that I have received from the Shawlands branch. I had an offer on my flat, which I accepted, within 3 weeks of the initial valuation. As a first-time seller I expected several stressful months ahead but the whole experience couldn't have been easier. Thanks again to all the staff and I'll send you a postcard from Berlin :)...
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Comment on agent fees
Very competitive fees!
Was this helpful? Yes
Apr 14,2017
Minithumbup
Fiona Thornycroft
By:
Apr 14,2017
0 people found
this helpful
Fiona and her team were patient and professional at all times. They followed up all viewings timeously and kept me well informed. There was more or less immediate responces and replies which is very reassuring and nothing was too much of a bother....
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Comment on agent fees
The agent's fees were fine . I felt that Colin Bowie offered us a very good deal.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By:
Apr 12,2017
0 people found
this helpful
I have nothing but praise for all the staff members in the Bishopbriggs branch of Pacitti Jones, but in particular Fiona and Romina. They were easy to talk with and deal with from the moment I walked in the door to the day to day running of the sale of my mother in laws house. They were both friendly and approachable but also very professional and they made the whole experience quite an enjoyable one. Even having a bit of a laugh with me at times. They were both very much on the ball as far as g...
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Comment on agent fees
The fees for the sale were very fair and I think that they most definitely earned them
Was this helpful? Yes
Apr 10,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 10,2017
0 people found
this helpful
As well as the two members of staff selected I also dealt with Colin, Jennifer and Lorraine. I was very impressed by the friendliness, professionalism and teamwork within the office. I was kept up to date with all of the activity around the sale of the house and the accepted offer was very well managed. What could have been a stressful experience proved to be much smoother than I could have anticipated....
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Comment on agent fees
Not yet received.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 05,2017
0 people found
this helpful
Absolutely first class service from this estate agent. They kept me fully informed several times per day by phone and email of viewers for my property. They were polite, courteous and professional and I would have no hesitation in recommending them to anyone....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
By:
Apr 05,2017
0 people found
this helpful
Maxine has been a great help and understanding. Keeps you up dated with every step of the way. Thanks Suzanne...
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Comment on agent fees
Ok. Did have cheaper quote off GMPC but local.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By:
Apr 05,2017
0 people found
this helpful
Very professional , highly motivated and appear keen to make the move as seamless a transaction as is possible.Always approachable,available and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 03,2017
0 people found
this helpful
Very positive experience. I was taken with the energy, enthusiasm and local knowledge displayed by Paul. I appreciated his very sensible suggestions and his photographs were fabulous. Everything moved very quickly and I accepted an offer 2 weeks after going to market. Gemma and Lynne were great as well - thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 30,2017
Minithumbup
Arlene Thomson
Courtney McCusker
By:
Mar 30,2017
0 people found
this helpful
Courtney and Arlene really helped to make the sale of our house run smoothly. The communication was excellent and they helped us sell our home at a great price when we were under pressure to make a quick sale. Wouldn't hesitate to recommend Pacitti Jones...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Mar 29,2017
Minithumbup
Paul McTamney
By:
Mar 29,2017
0 people found
this helpful
Paul comes into your home like a long lost pal, putting you at ease and talking you through step by step the journey of selling your home. Paul and the lovely girls in the office keep you updated about viewers,times and their interest which is relaxing knowing your home is in their very capable hands,can't thank them all enough! Would highly recommend PJ, wouldn't use anyone else and it sold in ONE WEEK...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Arlene Thomson
Courtney McCusker
By:
Mar 29,2017
0 people found
this helpful
Excellent service from the team at Pacitti Jones, Shawlands. Helpful advice, fantastic valuation and photos from Paul McTamney, great communication and viewings with Courtney McCusker, and very valuable negotiation advice and support from Arlene Thomson. A very capable team, would highly recommend them if you are looking to sell....
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Comment on agent fees
Fair pricing structure.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Lynnette Muldoon
Jamie Gillespie
By:
Mar 28,2017
0 people found
this helpful
Fantastic service from Lynette and Jamie. Selling a house can be stressful and the team took that away. Regular updates and great advice combined with a professional, efficient and experienced service. Thanks for making it easy guys :=)...
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Comment on agent fees
Good fees
Was this helpful? Yes
Mar 23,2017
Minithumbup
Lynne Campbell
Gemma Kerrigan
By:
Mar 23,2017
0 people found
this helpful
I am absolutely thrilled with the service from all who we dealt with at the Burnside branch. Beginning with Paul who came out to do our valuation and offered invaluable advice on how to present our home and areas to look in for our future property to Lynne who handled our intial contract and questions as we were first time sellers and finally to Gemma and Julie who handled all our viewings and feedback. All were amazing, professional and prompt in dealing with us and made us feel like our busi...
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Comment on agent fees
Although their fees were slightly higher then others we received quotes from, their service was more then worth this and I would happily recommend anyone to pay a little more to receive this.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By:
Mar 21,2017
0 people found
this helpful
Pacitti Jones not only provided an incredibly efficient and friendly service, but they secured a fantastic price for my property. They were on hand to advice and guide me through the whole process, and provided the best customer service I have ever received from any estate agent. I cannot recommend Pacitti Jones enough and would now not use anyone else when buying or selling in the West end of Glasgow....
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Mar 21,2017
Minithumbup
Julie Graham
Lynne Campbell
By:
Mar 21,2017
0 people found
this helpful
I have found the people at Paciti Jones to be very welcoming and professional. The process of buying and selling has been easily explained as have costs. Lynne and Julie have been great at answering questions and organising viewings. At one point our original buyer dropped out but Julie kept everyone calm and within 24 hrs we had another and better offer. Paul was also lovely and went into detail when explaining the best way to sell hse eg offers over price. I would def recommend and use Pacitti...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 17,2017
Minithumbup
Lisa McParland
Jamie Gillespie
By:
Mar 17,2017
0 people found
this helpful
Overall, fantastic service - Lisa in particular did a superb job and her speed of response with all aspects of the process was excellent. She was great at keeping me informed at every stage. I also received positive feedback on Lisa personally from one of the viewers. Perhaps once or twice at the very beginning of the process I had to chase for one or two pieces of paperwork, but from then on the service was excellent. As I say, overall a fantastic service....
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Comment on agent fees
Fees were reasonable and although not the cheapest versus competitors I would say good value for money given the service.
Was this helpful? Yes
Mar 16,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Mar 16,2017
0 people found
this helpful
I am delighted with the service my husband and I received from Paul and Lynne. They were extremely hard working and professional in their approach and their knowledge of the current market was spot on. Lynne kept us fully informed at all times. Thank you so much for making this a pain free experience....
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Comment on agent fees
a fair price for the service
Was this helpful? Yes
Mar 16,2017
Minithumbup
Arlene Thomson
By:
Mar 16,2017
0 people found
this helpful
The team at PJ have us 'Under Offer' in 10 days ! what an easy , stress free process from the Shawlands office. After initial contact with Lynnette , Arlene has progressed with us from getting us to market and under offer all when we were on holiday ! fantastic. Assisted by Courtney , we were kept up to date with the viewings and feedback , and the evening we arrived home were greeted by the news.... we have an offer ! ( at full valuation ) here's to a smooth transition and conclusion of the sal...
read full review
Comment on agent fees
fees were comparable with others , but i think the service was second to none.
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

Firm rankings



Bishopbriggs
175 Kirkintilloch Road, Glasgow G64 2LS
(18)
Burnside
218 Stonelaw Road, Glasgow G73 3SA
(49)
City Centre
1st Floor, 49 Bath Street, Glasgow G2 2DL
(0)
show all branches (7)
Glasgow - West End
6 Havelock St (off Byres Rd), Glasgow G11 5JA
(33)
Lenzie
96 Kirkintilloch Road, Lenzie G66 4LQ
(29)
Shawlands
206 Kilmarnock Road, Glasgow G43 1TY
(18)
Stirling
91 Port Street, Stirling FK8 2ER
(5)

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