• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
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    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
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    Susan Bell
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    Romina Moro
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    Julie Gemmell
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    Nuala Ashe
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    Dougal Robson
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    Maureen McCadden
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    Sandra Blair
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    Nicola Dorman
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    David Mooney
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    Fionna Baynne
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    Mikki Ruhl
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No description available.
Jul 21,2017
Minithumbup
Julie Graham
Paul McTamney
By:
Jul 21,2017
0 people found
this helpful
Every member of staff I spoke to was friendly and professional, nothing was too much trouble for them. Paul was friendly and knowledgeable and Julie was fantastic at alleviating any concerns I had, she really went above and beyond in helping me. It was great to have so much input as I had never sold a property before and I was nervous about the process but I was kept updated at all times which really helped. My property sold within two weeks at a great price and I would definitely use them aga...
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Comment on agent fees
good
Was this helpful? Yes
Jul 15,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By:
Jul 15,2017
0 people found
this helpful
These guys are the best ever. It's the second time we've used them to sell our house, and the second time they've achieved a sale in only a few days. Not only are they professional, but they are friendly, knowledgable and highly efficient! A special mention to Gemma also, she's been excellent, a pleasure to deal with. And Paul really knows his marketplace. I would not hesitate in recommending this excellent team, a well oiled, and fine tuned machine :)...
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Comment on agent fees
They are more than worth their fee. Agency fees are never 'cheap'. But the quality you get here is second to none.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By:
Jul 14,2017
0 people found
this helpful
Lisa and her team kept me up to date with all information,marketed my property exelently,very pleasant and experienced staff,customer service was first class...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By:
Jul 12,2017
0 people found
this helpful
I found Lisa and Lynette very helpful and efficient. They kept us up to date and always made themselves available to discuss any queries....
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Comment on agent fees
Found the fees to be comparable to other agencies.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Jul 12,2017
0 people found
this helpful
An excellent service so far. Have received an offer on house in under 2 weeks. Paul was extremely professional but at the same time friendly made me feel at ease having very little experience selling houses. Julie has been OUTSTANDING keeping me up to date with every detail and also doing evening viewings. Overall a painless experience and can't thank them enough for their service....
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Comment on agent fees
Fees were acceptable.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Sylvia Kerins
Maxine Lowe
By:
Jul 11,2017
0 people found
this helpful
Theres those who promise and theres those who deliver.PJ deliver. No nonsense down to business approach.Most impressed with both Maxine and Sylvias . Very professional manner from the very beginning. Regular updates and a 'can do' attitude Highly recommended...
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Comment on agent fees
As expected
Was this helpful? Yes
Jul 08,2017
Minithumbup
Colin Bowie
Maxine Lowe
By:
Jul 08,2017
0 people found
this helpful
After having a look at the cheaper online offerings from the likes of purple bricks we decided to use the services of PJ as having dealt with Colin/Maxine in the past we knew what we would be getting. As always the marketing was spot on and both Colin and Maxine were on hand to offer accurate advice and ensure we remained calm when the offers started to arrive on our property. I am happy to report that we sold within 5 weeks and received what I consider to be a good price for our property. If...
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Comment on agent fees
The fees are competitive considering the quality of marketing, the photos in particular you really notice the difference when comparing with other agents adverts.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Arlene Thomson
Craig Jamieson
By:
Jul 04,2017
0 people found
this helpful
We felt really well supported throughout the process of selling our home. We were provided with expert advice to make decisions and Arlene arranged all the viewings brilliantly so as to accommodate our family's needs....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 04,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Jul 04,2017
0 people found
this helpful
I would most definitely recommend Pacitti Jones. I dealt mostly with Maxine who is approachable and very understanding of the worries, anxiety and related pressures linked with the processes of buying and selling. She was attentive to my calls and responded as quickly as she could giving me reassurance that I was in safe hands. Feedback was given promptly on all viewers to my home and advice with respect to offers. I was contacted daily at a time that Maxine knew I was available and was give...
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Comment on agent fees
Value for money
Was this helpful? Yes
Jul 04,2017
Minithumbdown
Gemma Kerrigan
By:
Jul 04,2017
0 people found
this helpful
Didn't feel I was kept in the loop with everything to do with the sale of my late mothers house after advising staff of my inexperience in selling property etc. However I was pleased with presentation of marketing of the property....
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Comment on agent fees
To be concluded.
Was this helpful? Yes
By: Mark Hordern
Jul 05, 2017
View all comments (1)
Mr Adams Thank you for posting a review and Im sorry that you felt that our communication was not what you expected. If you would like to discuss this with me personally I would be happy to call you or arrange a meeting. In terms of the marketing of the property, it seems the sale was a success. The property was sold at a closing date in a little over three weeks for almost 10% over the Home Report value. But, as your review makes clear, we were selling a property that had belonge ...
Jul 01,2017
Minithumbup
Lisa McParland
Susan Bell
By:
Jul 01,2017
0 people found
this helpful
My experience with Pacitti Jones was very positive. I obtained quotes and valuations from other agents but decided to go with pacitti jones as they had recent experience if selling in the area, advertised on all the relevant websites rather than just some. Keith Rarity visited our property and provided a favourable valuation and a stepped fee structure was proposed which i felt gavr the agent incentive to achieve a higher sale price. The final sale price exceeded the home report value by 10k, wh...
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Comment on agent fees
The agents fees were around the average when compared to other high street agents in the area. Significantly cheaper than some if the bigger national chains and slightly more expensive than some if the smaller local firms.
Was this helpful? Yes
Jun 28,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Jun 28,2017
0 people found
this helpful
Brilliant service. Quick, efficient and direct. No inconvenience what so ever, will meet all your needs. From being appointed to carry out the sale of my property, it was sold in a week. It's was that quick i couldn't believe it....
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Comment on agent fees
Agreed fees would be fair in normal circumstances, but the fact they got an agreement on my property in just a week of being appointed, the fee was well worth it.
Was this helpful? Yes
Jun 28,2017
Minithumbup
Paul McTamney
By:
Jun 28,2017
0 people found
this helpful
Paul was optimistic and very efficient. He gave us confidence from the outset that we would have a quick sale. The photos for the brochure were spot on. Thank you....
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Comment on agent fees
The fees were perfectly reasonable.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Jun 26,2017
0 people found
this helpful
Paul was extreemly helpful, friendly, and competent. He advised me very well on required preparation of house for sale along with probable best timing....
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Comment on agent fees
Fees were acceptable
Was this helpful? Yes
Jun 23,2017
Minithumbup
Mikki Ruhl
By:
Jun 23,2017
0 people found
this helpful
We have purchased several properties in Stirling in the past couple of years, from a variety of estate agents. The service ranged from very poor (for example no return call or email when viewings were requested, or , in the worst case, not being informed about an enforcement order served on a property during the sales process) to average (no or only cursory follow-up after viewings, or sending details of unsuitable properties) to excellent (where I would rate 2 agents, including Pacitti Jones. M...
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Comment on agent fees
Buying, so no fees for me.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Fionna Baynne
David Mooney
By:
Jun 21,2017
0 people found
this helpful
We would HIGHLY recommend Pacitti Jones, Stirling. We have been extremely happy with the service received from both Fionna, David and the rest of the team. We had a high footfall through the door, our availability was given to the staff so PJ called at the end of each day with details of viewings to save constant phone calls. Our viewers even commented on the efficiency of PJ staff. Our house was sold at a closing date after being only on the market 12 days which speaks volumes. ...
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Comment on agent fees
Competitive, for the service received we were happy with the price we paid.
Was this helpful? Yes
Jun 20,2017
Minithumbup
David Mooney
Mikki Ruhl
By:
Jun 20,2017
0 people found
this helpful
Met David when viewing a flat as a possibility for our first buy to let. Flat was too much of a project for us but David impressed us with his honesty, professionalism and willingness to help and advise. From there he advised and guided us thro the process of becoming landlords and the company is now managing the let on our property. Thanks to all the staff at Stirling for their advice and guidance....
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Comment on agent fees
Better than other agents.
Was this helpful? Yes
Jun 16,2017
Minithumbup
By:
Jun 16,2017
0 people found
this helpful
We felt that we received an overall fantastic service from all staff at the Stirling branch of Pacitti Jones, would highly recommend to anyone and would use for further sales/purchases....
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Mikki Ruhl
David Mooney
By:
Jun 16,2017
0 people found
this helpful
A very professional and efficient service. The brochure and photos taken of the house were great. Mikki kept us well informed and the house sold in a week. Definitely a much higher standard and service than I have experienced before in Stirling....
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Comment on agent fees
Fees are very competitive
Was this helpful? Yes
Jun 15,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By:
Jun 15,2017
0 people found
this helpful
Excellent service from start to finish. Paul's appraisal of the property and guide price was very accurate. Gemma's updates and reassurance was helpful. Also the fact that staff were prepared to show the house while I was at work was of benefit to me and potential buyers and it was in fact someone who visited through the day that bought the house! Many thanks to the team at Pacitti Jones. I would have no hesitation in recommending this estate agent....
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Jun 10,2017
Minithumbup
Craig Jamieson
By:
Jun 10,2017
0 people found
this helpful
Craig has been very helpful from day one. Excellent at providing feedback of prospective buyers reaction and opinion. Helped greatly in securing an excellent price for my flat....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 08,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Jun 08,2017
0 people found
this helpful
Really happy with service, both very friendly and Paul's chat about Oasis won the race to sell the house for me!!!...
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Comment on agent fees
Fair fees
Was this helpful? Yes
Jun 06,2017
Minithumbup
Julie Graham
Gemma Kerrigan
By:
Jun 06,2017
0 people found
this helpful
Wonderful customer service from Julie and Gemma who went above and beyond in both the sale of this house and the purchase of our new home. Will definitely recommend to friends in the future....
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Comment on agent fees
The fees are standard for this area.
Was this helpful? Yes
Jun 06,2017
Minithumbup
Lisa McParland
By:
Jun 06,2017
0 people found
this helpful
Excellent service from start to finish. Lisa provided clear guidance and advice on the sale and was extremely responsive at all times. Advice regarding the pricing of the property was valued and we were delighted to sell the property within a week....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By:
Jun 05,2017
0 people found
this helpful
Extremely fast and efficient service throughout the sale of our property. All staff that we dealt with were friendly and informative. Would definitely use again and highly recommend their services!...
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Comment on agent fees
Fee's were very competitive in comparison to other local agents
Was this helpful? Yes
Jun 01,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Jun 01,2017
0 people found
this helpful
Excellent service. Met every target agreed . Pleasant , professional Customer care Kept me well informed and we had an offer at the home report value with two weeks Highly recommend this team...
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Comment on agent fees
All fees were very competative. Excellent photography and brochure presentation
Was this helpful? Yes
Jun 01,2017
Minithumbup
Fiona Thornycroft
Fiona Thornycroft
By:
Jun 01,2017
0 people found
this helpful
Excellent service from Fiona and her team They carried out all the viewing for us which was important as no family members lived locally I was kept fully up to date about these viewings and was given as much feedback as was available I feel the team worked very hard to ensure the sale of my mums house They were friendly approachable and answered all my queries ....
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Comment on agent fees
Fees were reasonable good value for money
Was this helpful? Yes
Jun 01,2017
Minithumbup
Lynne Campbell
Julie Graham
By:
Jun 01,2017
0 people found
this helpful
I think that it's quite unfair only picking two staff members as I know all staff helped to sell house . having stayed at the same house for 24years you can understand how nervous we where this all changed after talking to Paul and the girls .just over a week 7offers on closing day ,got a great price ,we can't praise the staff high enough would highly recommend this office if selling house...
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Comment on agent fees
To be honest we don't know much about prices But staff do work hard ( good )
Was this helpful? Yes
May 29,2017
Minithumbup
By:
May 29,2017
0 people found
this helpful
Very good service from all concerned kept informed on a daily basis always very pleasant and helpful , would recommend and would use this company again....
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Comment on agent fees
Good service received
Was this helpful? Yes
May 28,2017
Minithumbup
Craig Jamieson
Arlene Thomson
By:
May 28,2017
0 people found
this helpful
I had excellent service during the sale of my flat from the staff at the Shawlands branch. I was not always available to show prospective buyers round and the staff happily stepped in for these viewings. Thanks to Arlene for her advice on going to closing and to Craig....
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Comment on agent fees
Not the cheapest but certainly worth the money.
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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