• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
  • upload your photo
    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
  • Nuala Ashe
    Nuala Ashe
  • Dougal Robson
    Dougal Robson
  • Maureen McCadden
    Maureen McCadden
  • Sandra Blair
    Sandra Blair
  • Nicola Dorman
    Nicola Dorman
  • David Mooney
    David Mooney
  • Fionna Baynne
    Fionna Baynne
  • Mikki Ruhl
    Mikki Ruhl
  • claim your profile
    Margaret McGhee
  • Tracey Bailey
    Tracey Bailey
  • Arlene Thomson
    Arlene Thomson
  • Gemma Kerrigan
    Gemma Kerrigan
No description available.
Nov 24,2017
Minithumbup
Lisa McParland
Tracey Bailey
By: 'Sonia'
Nov 24,2017
0 people found
this helpful
Pacitti Jones have been incredibly helpful and efficient throughout the entire sales and purchasing process. Lisa and Tracey were both excellent at keeping us updated with what was happening and were honest and transparent at every step of the process. The local knowledge of the entire team, including Keith and Nula, was really valuable and we felt safe and confident with the team throughout. Thanks!...
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Comment on agent fees
very reasonable given the good quality of the service provided.
Was this helpful? Yes
Nov 21,2017
Minithumbup
Lynne Campbell
Julie Graham
By: 'Elaine Boyd'
Nov 21,2017
0 people found
this helpful
I was recommended Pacitti Jones by a friend who sold her house through them. I have found the service to be excellent from the outset, especially from Julie and Lynne who have always kept me up to date with proceedings....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Julie Graham
By: 'Willie Galloway'
Nov 17,2017
0 people found
this helpful
Julie was extremely friendly, helpful, knowledgeable and professional whilst assisting me in the sale of my property. I was particularly impressed with the quality and detail of information provided by her....
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Comment on agent fees
The fees were fair and reasonable.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Lisa McParland
By: 'S'
Nov 14,2017
0 people found
this helpful
I would wholeheartedly recommend using this company for your estate agency needs. Tracey and Lisa could not have been more helpful. They were completely dedicated, organised and communicative throughout. ( I would like to make it clear that this 5 star review is only for the service that I received from the estate agents. I would not give Pacitti Jones conveyancers/solicitors the same rating.)...
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Comment on agent fees
The fees are comparable to that of the average estate agent.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Cat Barr'
Nov 13,2017
0 people found
this helpful
Enthusiastic and friendly staff! Everything is in-house from estate agents to mortgage arrangement to solicitors, local office and regular contact made selling less stressful. Many thanks...
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Comment on agent fees
As expected
Was this helpful? Yes
Nov 11,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Lorraine'
Nov 11,2017
0 people found
this helpful
Julie was a pleasure to deal with, she kept us updated at every stage and gave excellent advice, I would thoroughly recommend using Pacitti Jones they know the market so well and nothing was a problem. Paul also when valuing the property was very professional and helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2017
Minithumbup
Fionna Baynne
By: 'Chriss'
Nov 11,2017
0 people found
this helpful
Right from my first inquiry, the sale of my house was handled professional & friendly manor by David & Fionna. The communication between the team is good and the support I got from the team was outstanding....
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Comment on agent fees
appropriate for the service they provide
Was this helpful? Yes
Nov 02,2017
Minithumbup
David Mooney
Fionna Baynne
By: 'George'
Nov 02,2017
0 people found
this helpful
Attention to detail is only surpassed by the speed of response of the sales process. Never put off to tomorrow, when you can do it today. All the staff go the extra mile. Simply the best....
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Comment on agent fees
Very competitive, and value for money.
Was this helpful? Yes
Oct 31,2017
Minithumbup
Mikki Ruhl
David Mooney
By: 'Andrew Culley'
Oct 31,2017
0 people found
this helpful
My transaction was dealt with swiftly and professionally at all times, and my regular contact with Mikki Ruhl was both friendly and reassuring, particularly useful as a long-distance transaction. Throughout the process, I was kept fully informed, and nothing was too much trouble for Mikki; she was always polite and extremely helpful. I would have no hesitation in recommending both Pacitti Jones, and particularly Mikki Ruhl. Thank-you for an excellent service....
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Comment on agent fees
I think that the fees charged were fair and reasonable.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Fionna Baynne
By: 'John kearney'
Oct 26,2017
0 people found
this helpful
Mikki is an outstanding asset to the company,sincerely focusing on clients needs and putting them before business.A very proffesional young lady with a huge appetite for clients %100 satisfaction....
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Comment on agent fees
Very fair fees in comparison to the current market.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Ms Mckenzie’s PA'
Oct 26,2017
0 people found
this helpful
Maxine and all the team in Lenzie branch were extremely professional throughout the process. They kept us up to date on viewings and viewers feedback on a daily basis, very proactive. They were also very helpful and knowledgeable when it came to offers, in particular one very strange request from a potential buyer who wanted to rent the house for a period of time before buying. Maxine interacted very well with the solicitors after our house went under offer throughout until missives were conclud...
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Comment on agent fees
The fees agreed were very competitive, and without any haggling.
Was this helpful? Yes
Oct 20,2017
Minithumbup
Lisa McParland
By: 'Emma'
Oct 20,2017
0 people found
this helpful
It took a while for our house to sell due to the market not being great but Lisa was absolutely great the whole way through. She advised us and helped with all questions and did everything she could to help us get our sale. Thank you Lisa....
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Was this helpful? Yes
Oct 19,2017
Minithumbup
Julie Graham
Lynne Campbell
By: 'B&E'
Oct 19,2017
0 people found
this helpful
Julie was superb kept us always up to date .Julie also after first couple of weeks did most of our viewings for us . Over all Paccitti Jones are the best Estate agents we have dealt with in all of our moves....
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Comment on agent fees
Very fair priced Lower than the last estate agent we had used. Quality of service and package offered excellent . Top class photographer high quality brochures .
Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'GlasgowSouth'
Oct 11,2017
0 people found
this helpful
My husband and I sold our house at closing date with the help of Pacitti Jones Shawlands. We were happy with all of the communication we had with the staff at the branch, from the initial valuation visit, through to the conclusion of the sale. We were also happy with the organisation of viewings, which we conducted ourselves, but which were well co-ordinated by Pacitti Jones. I do not think it would have been possible to generate more interest in our property - we were delighted with the number ...
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Comment on agent fees
Pacitti Jones offered us a competitive price - we chose them out of 4 estate agents who conducted valuation visits.
Was this helpful? Yes
Oct 09,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'David Brown 4'
Oct 09,2017
0 people found
this helpful
Absolutely first rate service and professionalism from every member of the team from the first moment I walked through the door. I cannot recommend them highly enough. Thank you to all....
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Comment on agent fees
Very good
Was this helpful? Yes
Oct 04,2017
Minithumbup
Julie Graham
By: 'Mary Skene'
Oct 04,2017
0 people found
this helpful
I have found all staff to be very helpful. Julie in particular has kept us well informed at every step. We particularly appreciated each update, as we have a young family she would always leave a message if we couldn't be reached. We would recommend the estate agent to other friends in the future....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 02,2017
Minithumbup
Maxine Lowe
By: 'SMG'
Oct 02,2017
0 people found
this helpful
Very efficient. Straightforward dealing with Maxine. From beginning to end the procedure ran smoothly and the sale went to schedule Would certainly recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 29,2017
Minithumbup
Julie Graham
By: 'Lynn Woods'
Sep 29,2017
0 people found
this helpful
Julies manner is professional and friendly . Has made the sale to this point effortless and completed everything she said she would.Every member of Burnside team i have dealt with have been professional and knknowledgeable. Would highly recommend Pacitti Jones to friends and colleagues....
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Comment on agent fees
Fees were similar to other Estate Agents in the area.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Lisa McParland
By: 'Chris'
Sep 29,2017
0 people found
this helpful
The agent was really pro-active and kept me abreast of any developments with regards viewings and scheduling keeping me informed along the way. The agent also offered great advice with regards setting the offers over price and when I should put the flat to a close. Even before I had received any offers, I was already recommending Pacitti-Jones to people....
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Comment on agent fees
good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Heather Lawrence'
Sep 28,2017
0 people found
this helpful
I am delighted with the service and advice that Craig and Courtney have provided. The are exceptionally knowledgeable about the market and have acted in my best interests throughout. The whole process from first visit and valuation, to my property being under offer took three and a half weeks and in that time I've also had a baby! They have been excellent in coordinating visits and have secured me a fantastic offer in my property. They have made the whole experience stress free and enjoyable. ...
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Comment on agent fees
The fees are competitive but I'm glad to have paid a little more than some of the cheaper options as the customer service is excellent.
Was this helpful? Yes
Sep 22,2017
Minithumbup
David Mooney
Mikki Ruhl
By: 'Ann Peoples'
Sep 22,2017
0 people found
this helpful
I have just sold my mother's home through Pacitti Jones. I found all the staff courteous and very helpful. The marketing fee was slightly cheaper than other estate agents. Photographs, video and brochure were of high standard. I was kept well informed on where we were with viewings and sale. Very impressed with the service I received....
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Comment on agent fees
It pays to negotiate. I paid a fee of 0.5%
Was this helpful? Yes
Sep 20,2017
Minithumbup
David Mooney
Mikki Ruhl
By: 'JaneHH'
Sep 20,2017
0 people found
this helpful
Very friendly, attentive and helpful, arranged viewings to suit my schedule. Kept in contact all through the process with regular updates....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Fionna Baynne
David Mooney
By: 'Winnie'
Sep 20,2017
0 people found
this helpful
We were really pleased with the service we received from all the staff at Pacitti Jones. David Mooney,Mikki Rihll were more than helpful but a special thank you to Fiona Baynne who was especially reassuring and helpful during the selling process a big thank to the the team...
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Comment on agent fees
Very happy with the Agent's Fees
Was this helpful? Yes
Sep 20,2017
Minithumbup
David Mooney
Fionna Baynne
By: 'John Fairley'
Sep 20,2017
0 people found
this helpful
Great service from David and especially Fiona,,,Very professional, friendly and most of all extremelly efficient at what they do!...
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Comment on agent fees
Competitive!
Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Samuel'
Sep 18,2017
0 people found
this helpful
The least said, the better of my interactions and experience with pacitti jones, totally unprofessional, staff lack inadequate training and very racist. I won't recommend them to anyone. My whole ordeal started when my spouse went to check on a flat, the agent was okay with her decision to rent. I was asked to fill an application. Even after providing 3 months bank statements from 2 accounts with a turnover of over $25,000 with a copy of my business registration. I was still asked how I can affo...
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Was this helpful? Yes
By: Mark Hordern
Sep 19, 2017
View all comments (1)
Samuel I understand your disappointment that the landlord instructed us not to proceed further with your application for the tenancy. We are duty bound to act in the best interests of our client, the landlord, and also to act on their instructions. Given that you were arriving from overseas and had no evidence of employment in the UK, it was unlikely that you would meet our referencing agency's criteria. In order for your application to proceed further our client advised that they would agre ...
Sep 15,2017
Minithumbup
Colin Bowie
By: 'G and G'
Sep 15,2017
0 people found
this helpful
Polite, friendly, professional service. Maxine obviously knows her business and I was able to let her get on with the marketing and sale of the property with minimal input from us. A pleasure dealing with her....
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Comment on agent fees
Very good. Definitely compared favourably with competitors.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Colin Bowie
By: 'J McConnell'
Sep 12,2017
0 people found
this helpful
My experience with PJ Lenzie branch has been fist class. All staff, Jennifer, Sylvia and in particular Colin and Maxine were highly proficient, professional and friendly. Maxines input ensured that the selling experience was painless and relatively short and that the outcome was as expected. Their experience and advice was greatly appreciated and delivered in a manner that resulted in great customer service. Many Thanks...
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Maxine Lowe
Jennifer May
By: 'langforda'
Sep 08,2017
1 people found
this helpful
From the very first enquiry with Jennifer May to meeting Colin Bowie at my property to all the detailed negotiations with Maxine Lowe, Pacitti Jones Lenzie have delivered a first class, highly professional service. Everybody I have dealt with have been competent and efficient and I would recommend PJ Lenzie to anyone looking to sell their property in the area. Their charges are extremely competitive and there is most definitely a "can do" attitude amongst the team. Thank you all for yo...
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Comment on agent fees
Extremely reasonable and competitive given the quality of the marketing.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Lisa McParland
Tracey Bailey
By: 'John McDougall'
Sep 04,2017
0 people found
this helpful
As estate agents, Pacitti Jones were excellent, giving us clear advice from the beginning, always answering our queries and keeping us up to date on the progress of the sale....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 04,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Martin'
Sep 04,2017
0 people found
this helpful
Craig and Courtney were both very helpful at all times and kept me very promptly up to date with prospective viewing and also gave me immediate feedback on the results of the viewings. Took my views on board regarding photos of the flat and provided good advice on how to show and market the property to its best advantage. My initial dealings were with Craig and thereafter most of my conversations were with Courtney. Both were extremely capable and pleasant at all times to deal with....
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Comment on agent fees
Par for selling a property
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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Glasgow - West End
6 Havelock St (off Byres Rd), Glasgow G11 5JA
(47)
Lenzie
96 Kirkintilloch Road, Lenzie G66 4LQ
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206 Kilmarnock Road, Glasgow G43 1TY
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91 Port Street, Stirling FK8 2ER
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