• Paul McTamney
    Paul McTamney
  • Julie Graham
    Julie Graham
  • Karen Connolly
    Karen Connolly
  • Lorraine Law
    Lorraine Law
  • Colin Bowie
    Colin Bowie
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    Sylvia Kerins
  • Maxine Lowe
    Maxine Lowe
  • Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Fiona Thornycroft
    Fiona Thornycroft
  • Lynne Campbell
    Lynne Campbell
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
  • Nuala Ashe
    Nuala Ashe
  • Dougal Robson
    Dougal Robson
  • Sandra Blair
    Sandra Blair
  • Nicola Dorman
    Nicola Dorman
  • David Mooney
    David Mooney
  • Fionna Baynne
    Fionna Baynne
  • Mikki Ruhl
    Mikki Ruhl
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    Margaret McGhee
  • Tracey Bailey
    Tracey Bailey
  • Gemma Kerrigan
    Gemma Kerrigan
  • Craig Jamieson
    Craig Jamieson
  • Courtney McCusker
    Courtney McCusker
No description available.
Feb 21,2018
Minithumbup
Paul McTamney
Margaret McGhee
By: 'Helena & Bill Pringle'
Feb 21,2018
0 people found
this helpful
Paul, Margaret, Julie and Lynne kept us informed every step of the way. They made the whole process of selling our property so easy we just couldn't believe how simple it was. Viewings were arranged to suit us, updates and feedback was provided throughout and we sold our property in three weeks. We are absolutely delighted with the service all the staff at the Burnside office provided and would highly recommend them. Thank you all so much....
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Comment on agent fees
Fees for all Agents seem to be similar but they provide an excellent service.
Was this helpful? Yes
Feb 19,2018
Minithumbup
Maxine Lowe
Colin Bowie
By: 'S Cooper'
Feb 19,2018
0 people found
this helpful
We have been absolutely delighted with the level of service we received from Pacitti Jones. They were all very friendly and extremely efficient, especially Maxine, who was in contact with us throughout the whole time. We were always kept informed and nothing was too much trouble. I would definitely use them again and would certainly recommend them to anyone!...
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Comment on agent fees
Very good!
Was this helpful? Yes
Feb 19,2018
Minithumbup
Lynne Campbell
Paul McTamney
By: 'Mrs P Mc Carron'
Feb 19,2018
0 people found
this helpful
I would highly recommend Pacitti Jones ! The whole experience has been stress free with great brichures , lots of viewers and as a result a great selling price . The whole team were communicative and professional throughout ! It was a very positive experience ....
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Comment on agent fees
The feee were fair in my opinion .
Was this helpful? Yes
Feb 18,2018
Minithumbup
By: 'CaronF'
Feb 18,2018
0 people found
this helpful
I have used Pacetti Jones to sell my last two properties and they have never let me down. Friendly, competent and reliable staff - always helpful and easy to get hold of. I make use of their legal services and mortgage adviser, and having everything done in-house makes the whole moving experience much easier. If I sell again in future I would still use PJ and also would not hesitate to recommend them to any potential customers....
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Was this helpful? Yes
Feb 16,2018
Minithumbup
Lisa McParland
By: 'Ecstatic Bearsden'
Feb 16,2018
0 people found
this helpful
It was with fear and trepidation we entered the selling market. We needn't have worried. We were in safe hands. Lisa guided us with great patience and diligence explaining the whole process step by step. Our house was sold within three weeks. We couldn't have asked for better....
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Comment on agent fees
Fees very competitive
Was this helpful? Yes
Feb 15,2018
Minithumbup
Lorraine Law
Maxine Lowe
By: 'Mr. & Mrs. White'
Feb 15,2018
0 people found
this helpful
We would thoroughly recommend Pacitti Jones and in particular Lorraine and Maxine. Their attention to detail is second to none and their ability to put the client at ease is commendable....
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Comment on agent fees
Extremely fair considering the level of service given.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Paul McTamney
Julie Graham
By: 'mh077'
Feb 13,2018
0 people found
this helpful
I am so glad I made the decision to sell with Pacitti Jones, they delivered a first class service from the initial valuation to the end of Sale, everyone who handled the sale was very informative and in particular Paul whose comments helped me how to present the flat to the best sellable condition which I am sure led to the quick sale of the property. I would not hesitate to use Pacitti Jones again in the future....
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Comment on agent fees
I feel that the fees were reasonably priced
Was this helpful? Yes
Feb 13,2018
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Brian Fitzsimmons'
Feb 13,2018
0 people found
this helpful
A big thank you to Paul, Lynne, Julie and the rest of the team at Burnside. They were excellent in all aspects of our dealings with them. The personal touch from all three was exceptional and their professionalism second to none. The biggest compliment I can pay them is that I would have no hesitation what so ever in recommending Pacitti Jones Burnside....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Julie Graham
By: 'Craig Stewart'
Feb 12,2018
0 people found
this helpful
We are delighted with the level of service we received from Pacitti Jones, Burnside. We found all the staff to be very helpful and extremely professional. Julie was our main point of contact she managed the majority of the viewings and kept us fully updated on the outcome. The service she provided was first class, her pleasant efficient manner meant that the whole process was stress free. We would highly recommend them to anyone and will definitely use them to sell properties for us in the f...
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Comment on agent fees
Agent's fees were very reasonable.
Was this helpful? Yes
Feb 09,2018
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Neil'
Feb 09,2018
0 people found
this helpful
Paul arrived and was very professional and informative of process. Julie, Margaret and the rest of the team have provided a great service and provided me with daily updates on how things were progressing....
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Comment on agent fees
Fees seemed reasonable.
Was this helpful? Yes
Feb 08,2018
Minithumbup
Julie Graham
Nuala Ashe
By: 'Lesley Fay'
Feb 08,2018
0 people found
this helpful
The service from both colleagues has been outstanding could not have asked for better service. Your help throughout the whole process and that also includes Paul and Margaret has been second to none and would not have been able to secure the "dream home" without your help. The sale of my current property was made so easy with all your help and advice and can not believe how quickly we sold it. Thank you for everything your service has been amazing....
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Comment on agent fees
No issues with fees it was worth every penny
Was this helpful? Yes
Feb 03,2018
Minithumbup
Tracey Bailey
Dougal Robson
By: 'Neil M'
Feb 03,2018
0 people found
this helpful
I've just bought my first flat and the whole team at Pacitti Jones were fantastic from beginning to end! Particular thanks go to Tracey for her advice during the offers process, Dougal for his guidance on choosing a mortgage and John for overseeing the conveyancing. Highly recommended!...
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Was this helpful? Yes
Jan 31,2018
Minithumbup
Lynne Campbell
Julie Graham
By: 'K family'
Jan 31,2018
0 people found
this helpful
Both of the above agents were superb and very supportive in the fact that I was selling my mums house as she is now in care. They led me and helped me feel confident each step of the way. Well done girls. House when within 1 week I couldn't believe it....
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Comment on agent fees
Good the get fees straightened out at start which lets you know exactly where you stand.
Was this helpful? Yes
Jan 31,2018
Minithumbup
Lisa McParland
By: 'Tom and Jean Kidd'
Jan 31,2018
0 people found
this helpful
This is the 2nd time we've used pacitti Jones , We've sold over 8homes and never had as great service as with this company.We don't hesitate to recommend this company! And would advise anybody to use them. Professional and personal is the words we would use! Tommy and Jean kidd...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Jan 26,2018
Minithumbup
Lynnette Muldoon
By: 'Sara'
Jan 26,2018
0 people found
this helpful
Excellent professional and friendly service from Lynnette Muldoon. We trusted Lynnette as she was reliable and trustworthy and she did a great job for us....
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Comment on agent fees
ok
Was this helpful? Yes
Jan 11,2018
Minithumbup
Craig Jamieson
Alison Mitchell
By: 'James McG'
Jan 11,2018
0 people found
this helpful
Pacitti Jones have been nothing less than fantastic. Gave an honest appraisal of my property, and had a great strategy for selling. I had very regular and easy contact with everyone involved, making it a stress-free process. With 24 viewings booked in for the first week, we had a closing date set and achieved well over the home report value. All in all, a perfect experience and I wouldn't use anyone else. Thank you for all your help....
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Comment on agent fees
Fees were exceptionally good value, and were not charged until completion. The home report was also very competitively priced.
Was this helpful? Yes
Jan 09,2018
Minithumbup
Mikki Ruhl
David Mooney
By: 'Andy McPherson'
Jan 09,2018
0 people found
this helpful
The "shopfront" was modern and welcoming. Mikki was very engaged and knowledgeable on first meeting at 6.45pm. During the selling period she kept me fully informed and was proactive with adjustments to the selling strategy. David seemed open and professional from the beginning....
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Comment on agent fees
Good and competitive
Was this helpful? Yes
Dec 27,2017
Minithumbup
Julie Graham
Lynne Campbell
By: 'AMB'
Dec 27,2017
0 people found
this helpful
Paul took us through the initial selling process and was very encouraging although we had to delay the sale for a while as we were not quite ready to go up for sale but Lynne was very helpful at keeping in touch until we were ready to go ahead and gave advice on timescales etc for the home report and offers we should look for. Julie was very good at keeping us updated on prospective viewers before and after viewings and dealing with the offers received in a timely manner....
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Comment on agent fees
Probably in comparison with other well known renowned estate agents.
Was this helpful? Yes
Dec 19,2017
Minithumbup
Craig Jamieson
By: 'Chris B'
Dec 19,2017
0 people found
this helpful
Excellent service throughout! On the day of valuation I had a few agents come round to value the property. I was very impressed with Craig's enthusiasm and professionalism whilst talking me through the process and valuation -he made my decision were easy that it was Pacitti Jones I wanted to market the flat. From then I had almost daily contact with Courtney, who made me feel as if I was the only person she was looking after. Always quick to respond and answer any queries I had. I was pr...
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Comment on agent fees
Excellent - very competitive and worth every penny
Was this helpful? Yes
Dec 15,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Roger'
Dec 15,2017
0 people found
this helpful
We have bought and sold a number of properties in Scotland, England and overseas and we were very pleasantly surprised to find that a company very local to us had the high quality service you would expect from a large multinational company. We received a realistic valuation in line with two other agencies and cheaper marketing costs with no viewing charges on top. Additionally, we got a lot of viewings and were kept up to date on a daily basis regarding the progress of the interest generated. W...
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Comment on agent fees
Very reasonable and lower than others in the area.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Kylie Cassidy'
Dec 15,2017
0 people found
this helpful
I can't recommend Pacitti Jones Burnside highly enough. We consulted with every agent in the area and it became clear that PJ were the most knowledgeable and passionate about our property. They had a clear pricing strategy and even though we weren't initially sure about the figure, we trusted their judgement which turned out to be spot on. Their communication throughout the viewings, offer stage and beyond has been spot on. They were a pleasure to work with....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2017
Minithumbup
Julie Graham
By: 'Jennifer Semple'
Dec 14,2017
0 people found
this helpful
Great customer service from all staff members at Burnside branch, always there to help if and when required in a difficult period for me thank you very much...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
David Mooney
Fionna Baynne
By: 'Peter'
Dec 11,2017
0 people found
this helpful
Fionna, David and the team did a great job guiding us through the maze of listings and viewings making the process as painfree as possible. The marketing was particularly impressive as was the calm, professional advice. Been 16 years since we bought and sold and it is a bit of a jungle out there so to have a good, trusted guide is a must!...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Mikki Ruhl
David Mooney
By: 'Mary and Steve'
Dec 11,2017
0 people found
this helpful
Mikki was a consummate professional and worked hard to provide a first class service even when complications arose she was calm and reassuring....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 10,2017
Minithumbup
Colin Bowie
By: 'R W S Daly'
Dec 10,2017
0 people found
this helpful
Colin- as with Maxine, Sylvia and Jennifer- provided a very friendly, professional and knowledgeable service. He gave excellently advice with regard to value and the whole marketing process....
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Comment on agent fees
An acceptable and fair fee
Was this helpful? Yes
Dec 09,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Nina'
Dec 09,2017
0 people found
this helpful
In working with both Craig and Courtney I found them to be helpful, quick at getting back to me and available to answer any questions I had. The process of getting the house on the market was fully explained and went smoothly and easily with no fuss. We sold the house very quickly so the marketing fee felt a bit like an extra that we hadn't needed but don't know what would have happened without....
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Comment on agent fees
The agent fees were fine, considering how quickly we sold the house, it feels like a very easy job for them.
Was this helpful? Yes
Dec 09,2017
Minithumbup
Tracey Bailey
By: 'noname'
Dec 09,2017
0 people found
this helpful
Extremely knowledgeable about the local market and predicted the prices that would be achieved at closing dates with unerring accuracy. Excellent communication throughout - we always felt like Tracey had time to talk through things with us, and she returned calls very promptly. Always cheerful and encouraging, we had every confidence we were in good hands throughout. When we finally found the right property Tracey's brutal negotiating skills ensured we achieved a fantastic price....
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Comment on agent fees
Worth every penny, especially given the saving achieved on the eventual purchase price
Was this helpful? Yes
Dec 07,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Liz'
Dec 07,2017
0 people found
this helpful
I would like to say a big thank you to Courtney, Craig and all the staff at Shawlands. Everything went perfect and very professional....
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Comment on agent fees
good
Was this helpful? Yes
Dec 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By: 'Rebecca'
Dec 05,2017
0 people found
this helpful
Both Colin and Maxine were very helpful from start to finish with our sale. Nearing the completion of the sale Maxine went above and beyond to help us secure the final details. She was always available to talk and was friendly and approachable throughout the process....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Nuala Ashe
By: 'John maclean'
Dec 05,2017
0 people found
this helpful
As a first time buyer it has been the most stressful time in me and my ladies life for some time, at all times Nuala has been fantastic in all aspects of the service of helping us find my first new home, from her putting in a offer and for us to actually getting it accepted , it has and will change me and my families life from living in a high rise to a front and back door, i will always be eternally grateful for her help and professionalisn and helping us find our dream home ....
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Comment on agent fees
What i was expecting
Was this helpful? Yes



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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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