Pacitti Jones
4.9/5, 878 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
85% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,000 £11,010,000
Lettings 85% 99% £450 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 3 0 676 8 42 0 125 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“My home went on the market a week ago and is ......”

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Jun 22,2021
Minithumbup
Maxine
Colin
By: 'Lauren'
Jun 22,2021
0 people found
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My home went on the market a week ago and is now under offer. The Communication has been regular & of immediate response in this short time of dealing with each and every person from Colin to Karen at Bishopbriggs and especially Maxine at Lenzie....
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“Excellent service and efficient. Accommodati......”

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Jun 21,2021
Minithumbup
Paul
By: 'No'
Jun 21,2021
0 people found
this helpful
Excellent service and efficient. Accommodating of situation as it was a last minute sale. Ross and Paul were both helpful. Sale was quick and currently awaiting on missives being concluded...
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“Sold in 6 days!...”

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Jun 21,2021
Minithumbup
Ross Shaw
Paul
By: 'Susan'
Jun 21,2021
0 people found
this helpful
Outstanding service received. My flat sold as quick as 6 days and Ross was so patient and helpful as a results smooth, stress free sale. Would recommend to everyone to use!...
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“I have been using Dougal as my mortgage advis......”

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Jun 20,2021
Minithumbup
Dougal
By: 'Alison'
Jun 20,2021
0 people found
this helpful
I have been using Dougal as my mortgage advisor since I bought my first flat in 2014, returning each time it was due for renewal. Dougal always explains the process and the different mortgage offers clearly and understandably which is why my partner and I went ...
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“Ross Shaw of Pacitti Jones...”

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Jun 20,2021
Minithumbup
Ross Shaw
By: 'Ross C'
Jun 20,2021
0 people found
this helpful
Ross Shaw helped my partner and I navigate the process of selling our property from the beginnings of scheduling the photographer right through to negotiating and accepting the final, successful bid. Throughout the process, Ross was able to clearly set expectations for us, guide us ...
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“House sale...”

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Jun 17,2021
Minithumbup
Lynne
Paul
By: 'Linda'
Jun 17,2021
0 people found
this helpful
Pleased with the professional service I received from Pacitti Jones. Was kept up to date on progress of the sale following feedback from staff and via the online service resulting in a favourable conclusion....
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“I had a positive experience using Pacitti Jon......”

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Jun 16,2021
Minithumbup
Alison
Alice
By: 'Martina'
Jun 16,2021
0 people found
this helpful
I had a positive experience using Pacitti Jones for the sale of my property and would recommend them. Alison and Alice were attentive throughout and kept me updated. We achieved a higher than expected selling price which is great!...
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“From start to finish everything was first cla......”

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Jun 16,2021
Minithumbup
By: 'Jacqueline'
Jun 16,2021
0 people found
this helpful
From start to finish everything was first class service. Would highly recommend them . Put my mind at ease and reassured me at all times...
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“Very professional, from first visit through t......”

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Jun 15,2021
Minithumbup
Julie
By: 'Lene'
Jun 15,2021
0 people found
this helpful
Very professional, from first visit through to offer. Efficient, on time, helpful, trustworthy and a great service provided by all staff and contractors, highly recommended....
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“Julie Graham...”

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Jun 15,2021
Minithumbup
Julie
By: 'Alexander'
Jun 15,2021
0 people found
this helpful
Julie Graham has turned the whole situation around with regard to the sale of our property for which we are extremely grateful. Her communication skills are outstanding and she also makes the customer feel valued. We can't praise her enough!...
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“Excellent service every time...”

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Jun 11,2021
Minithumbup
Dougal
By: 'Debbie'
Jun 11,2021
0 people found
this helpful
Dougal helped us find a mortgage when we moved 5 years ago and since then he keeps in touch, letting us know when our mortgage deal is about to end and proactively making sure we get the best deal on the market for the equity we ...
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“Considering i am based in Dubai, UAE - Pacitt......”

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Jun 08,2021
Minithumbup
By: 'DAVID J MACDONALD'
Jun 08,2021
0 people found
this helpful
Considering i am based in Dubai, UAE - Pacitti Jones handled the sale of my Glasgow flat efficiently and with relative ease, even considering there were a number of hurdles to overcome. The response by e-mail was clear and prompt and a quick sale was ...
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“The staff at the Lenzie branch are top class.......”

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Jun 06,2021
Minithumbup
Jennifer
Maxine
By: 'Fiona'
Jun 06,2021
0 people found
this helpful
The staff at the Lenzie branch are top class. Excellent communication and definitely go the extra mile . Pacitti Jones are the best .If your buying, selling or both then speak to the team....
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“Absolutely delighted with the service receive......”

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Jun 02,2021
Minithumbup
Ross Shaw
Paul
By: 'Lindsey'
Jun 02,2021
0 people found
this helpful
Absolutely delighted with the service received from everyone from start to finish. I was especially impressed with how quick Ross negotiated all my viewings and feedback, getting the property sold in only 6 days! Would 100% recommend. The online portal also makes it so easy and painless ...
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“Paul and Ross at Pacitti Jones were helpful a......”

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Jun 02,2021
Minithumbup
Paul
Ross Shaw
By: 'Mr & Mrs Ward'
Jun 02,2021
0 people found
this helpful
Paul and Ross at Pacitti Jones were helpful and professional from start to finish. Their friendliness and expertise put us at ease all the way through the marketing and selling process. We would highly recommend Pacitti Jones....
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“Have really enjoyed the service from PC....”

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May 31,2021
Minithumbup
Julie
Paul
By: 'Anthony'
May 31,2021
0 people found
this helpful
Have really enjoyed the service from PC. All made very easy and kept very informed which made the process less stressful....
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“We were needing help with a mortgage of our b......”

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May 28,2021
Minithumbup
Dougal
By: 'S Levy'
May 28,2021
0 people found
this helpful
We were needing help with a mortgage of our buy to let property. We experienced a prompt, efficient and extremely personal service. Could not recommend it highly enough!...
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“The team at Pacitti Jones Lenzie have been fa......”

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May 28,2021
Minithumbup
Jennifer
Colin
By: 'Graham Halley'
May 28,2021
0 people found
this helpful
The team at Pacitti Jones Lenzie have been fantastic. Very quick service, they arranged the valuation/ home report, property photographer all done within days of us requesting. They arranged the viewings for us and after 1 week we had our 1st offer and we have now ...
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“House Sale...”

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May 24,2021
Minithumbup
Karen
Jennifer
By: 'Diane'
May 24,2021
0 people found
this helpful
Great experience from start to finish selling my house with Pacitti Jones Lenzie. Delight overall with service provided from valuation to home report/photographs. Also from going live with viewings booked in, staff were all amazing.Thank you Karen, Jennifer, Colin....
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“Dougal is very easy to speak to and explains ......”

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May 21,2021
Minithumbup
Dougal
Keith Rarity
By: 'Richard B'
May 21,2021
0 people found
this helpful
Dougal is very easy to speak to and explains the mortgage process extremely well so you understand fully the possible options available to you. His knowledge of the mortgage market and experience means he can easily identify what best suits your needs. This is the 2...
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“Excellent service, good communication through......”

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May 16,2021
Minithumbup
Victoria Kennedy
By: 'JB'
May 16,2021
0 people found
this helpful
Excellent service, good communication throughout and all staff were very helpful. Thank you to Victoria Kennedy who provided support even after our house was sold....
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“Dougal was amazingly helpful in finding us th......”

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May 14,2021
Minithumbup
Dougal
By: 'Derek and Marina'
May 14,2021
0 people found
this helpful
Dougal was amazingly helpful in finding us the right Mortgage for the purchase of our holiday home. He found us a great mortgage making the whole process completely stress free. We would absolutely recommend Dougal to anyone looking for a mortgage, no matter how unusual ...
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“From start to finish an Amazing team and have......”

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May 14,2021
Minithumbup
Craig
Alison
By: 'Barry'
May 14,2021
0 people found
this helpful
From start to finish an Amazing team and have made the selling of our house so simple can't thank them all enough HIGHLY RECOMMENDED!!...
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“Quick and easy process from start to finish! ......”

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May 13,2021
Minithumbup
Paul
By: 'Elisabeth Scott'
May 13,2021
0 people found
this helpful
Quick and easy process from start to finish! Very helpful and the customer service was first class. Would highly recommend!...
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“Excellent service, great result!...”

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May 11,2021
Minithumbup
By: 'Chris Foster'
May 11,2021
0 people found
this helpful
Excellent service of your sales team. We are well informed all the way through the selling process. Timely feedbacks from the viewers has helped us to adjust our way of communication with the potential buyers. And we are very happy about the price achieved....
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“Professional Service with Friendly Staff!...”

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May 10,2021
Minithumbup
Craig
Alison
By: 'Isobel'
May 10,2021
0 people found
this helpful
Professional service with excellent communication that surpassed all expectations! Craig, Alison and Alice were friendly, very approachable, and extremely competent in all aspects of selling our home from start to finish. We have used Pacitti Jones on numerous occasions, and will continue to do so. ...
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“Professional, friendly, effecient...”

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May 10,2021
Minithumbup
David
Mikki
By: 'Mark Tortolano'
May 10,2021
0 people found
this helpful
Professional, friendly, efficient. From my own experience they have been impressively quick finding, vetting and moving good tenants into properties. Thereafter the properties are well managed the team are quick to raise and diligently pursue the resolution of maintenance issues....
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“Professional, friendly, effecient...”

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May 10,2021
Minithumbup
Mikki
David
By: 'Mark Tortolano'
May 10,2021
0 people found
this helpful
Professional, friendly, efficient. From my own experience they have been impressively quick finding, vetting and moving good tenants into properties. Thereafter the properties are well managed the team are quick to raise and diligently pursue the resolution of maintenance issues....
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“HIGHLY RECOMMEND...”

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May 10,2021
Minithumbup
Craig
Alison
By: 'Nicola Langlands'
May 10,2021
0 people found
this helpful
Would highly recommend. Communication was second to none and the friendly staff were a delight to work with. They went above and beyond to make sure we had the best offer and our property sold within 2 days for - substantial amount over the asking price. ...
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“Sale during Pandemic...”

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May 06,2021
Minithumbup
By: 'Don'
May 06,2021
0 people found
this helpful
Sold this property after a relative's death during pandemic. Inspection, estimate and fee charged within 24 hours. Listed as soon as lockdown permitted. Two offers within 48 hours. Agreed sale within a week. All handled by PJ team as I live 400 miles away. Website kept me fully ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones

Individual Branch Awards

East Kilbride, G74

Glasgow, G64

Glasgow, G66

Stirling, FK8

Glasgow, G11

Glasgow, G43

Glasgow, G73


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Pacitti Jones