Pacitti Jones
4.9/5, 723 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction
No company information

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,000 £11,010,000
Lettings 80% 99% £450 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 3 0 559 5 38 0 100 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Property sale...”

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Aug 05,2020
Minithumbup
Ross Shaw
By: 'Alasdair MacKinnon'
Aug 05,2020
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I have no hesitation in recommending Ross Shaw and the team at Pacitti Jones. Ross was a delight to work with, always kept me informed of any developments, and was very helpful throughout the process....
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“Beyond helpful, prompt and a pleasure to work with! Would recommend....”

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Aug 05,2020
Minithumbup
By: 'Maxine Divers'
Aug 05,2020
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Everyone has been so helpful, prompt and a pleasure to work with! The photographs are beautiful and even though theres been a pandemic and the market is crazy, I'm over the moon with the consistent and cheery service I've had....
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“Excellent service. Pacitti Jones simply had s......”

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Aug 03,2020
Minithumbup
Lisa
By: 'Alistair Annand'
Aug 03,2020
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Excellent service. Pacitti Jones simply had solutions to everything. Particular thanks to Rosslyn Lithgow then latterly Lisa Johnstone. Our letting and selling experiences were made so easy thanks to them both....
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“Efficient & helpful service for marketing...”

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Jul 29,2020
Minithumbup
Ross Shaw
By: 'Nic Robinson'
Jul 29,2020
0 people found
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Efficient & helpful service for marketing Recent property marketing service was very good - the sales negotiator Ross was attentive, responsive and helpful throughout, and achieved a good result for the sale. Despite lockdown restrictions, the process seemed efficient and I felt well-informed during the process ...
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“We were delighted with the service Pacitti Jo......”

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Jul 29,2020
Minithumbup
Maxine
Colin
By: 'Iain MacKenzie'
Jul 29,2020
0 people found
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We were delighted with the service Pacitti Jones offered during the sale of our house. It was our first time selling a house and they put in so much effort to make everything go smoothly. We were kept up to date at all times during ...
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“Craig, Alison and Alice have been excellent w......”

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Jul 29,2020
Minithumbup
Alice
Alison
By: 'Steven Crawford'
Jul 29,2020
0 people found
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Craig, Alison and Alice have been excellent with the sale of my flat. Everything was made clear and personal with lots of updates along the way, always with a very happy attitude. My flat sold extremely fast and at an excellent price, thanks to guidance ...
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“Pacitti Jones were great with the sale of my ......”

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Jul 29,2020
Minithumbup
By: 'Pamela Allison'
Jul 29,2020
0 people found
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Pacitti Jones were great with the sale of my house and the purchase of another. The Pacitti Jones website, with a personal login, was useful as it kept me up to date with my house sale. Megan was in contact regularly to update me on ...
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“1st class exceptional service received from ......”

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Jul 27,2020
Minithumbup
Maxine
Lorraine
By: 'Fiona Devine'
Jul 27,2020
0 people found
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1st class exceptional service received from staff in the Lenzie branch. Very professional and I highly recommend Pacitti Jones if you are thinking of selling your home. Kept me informed every step of the way....
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“A professional and prompt service, start to f......”

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Jul 24,2020
Minithumbup
By: 'Kelly Moore'
Jul 24,2020
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A professional and prompt service, start to finish, from Maxine and the team based at their Lenzie branch. The team were efficient, professional and very friendly to deal with. Highly recommend....
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“Excellent customer service....”

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Jul 24,2020
Minithumbup
Ross Shaw
By: 'Mr John K Muir'
Jul 24,2020
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Our contact at the estate agency has been extremely helpful in guiding us through the the selling process. Excellent customer service....
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“Professional service from start to finish wit......”

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Jul 24,2020
Minithumbup
Craig
Alison
By: 'Jennifer McCluskey'
Jul 24,2020
0 people found
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Professional service from start to finish with Pacitti Jones. From the moment we got in contact with Craig about putting our house on the market , he was enthusiastic and kept us up to date every step of the way until our house went live on ...
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“First class service from the initial valuation...”

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Jul 23,2020
Minithumbup
Julie
Paul
By: 'Brian Munro Thom'
Jul 23,2020
0 people found
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First class service from the initial valuation by Paul . Through to receiving the offer . The client app is a great tool .....
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“Very happy customer!...”

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Jul 23,2020
Minithumbup
Lorraine
Maxine
By: 'Alison Steel'
Jul 23,2020
0 people found
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Very happy with all aspects of the service received from the Lenzie branch. All members of staff I dealt with were efficient, professional and friendly and I was kept well informed at all times. Would not hesitate to recommend!...
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“Very professional handling of the sale of the......”

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Jul 21,2020
Minithumbup
Lorraine
Jennifer
By: 'Gordon Thallon'
Jul 21,2020
0 people found
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Very professional handling of the sale of the house All dealings were on time and fully explained The system for seeing the details of sale on a daily basis was very useful...
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“Brilliant service from Julie. Always very qui......”

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Jul 17,2020
Minithumbup
By: 'Michael Mckay'
Jul 17,2020
0 people found
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Brilliant service from Julie. Always very quick to pass any information received from possible buyers. Would definitely be happy to work with Julie again....
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“From the outset Craig was very professional a......”

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Jul 16,2020
Minithumbup
Alice
Craig
By: 'Grant Immelman'
Jul 16,2020
0 people found
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From the outset Craig was very professional and friendly always willing to help and go the extra mile. Alice is extremely efficient always quick with her response and arranging appointments.We received very positive feedback from potential viewers who couldn’t give enough praise with ...
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“The best in the business!...”

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Jul 16,2020
Minithumbup
Karen Lochhead
By: 'Laura Morton'
Jul 16,2020
0 people found
this helpful
From the first phone call/email with Karen Lochhead she was so professional & from my experience I felt as though she was very invested in my & my partner & didn’t just see us as another client. Which was exactly what we need as first time ...
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“Extremely happy with the service provided and......”

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Jul 15,2020
Minithumbup
Paul
Julie
By: 'Chris Shades'
Jul 15,2020
0 people found
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Extremely happy with the service provided and the end result. The staff were always pleasant and helpful. The portal system was good which allowed us to view all up to date information....
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“Great selling experience...”

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Jul 15,2020
Minithumbup
By: 'Sarah crocket'
Jul 15,2020
0 people found
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I was really impressed with Pacitti Jones. Great contact throughout and really good service. They had excellent local knowledge and I was really pleased throughout my sale....
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“Truly professional service...”

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Jul 14,2020
Minithumbup
Maxine
Jennifer
By: 'John Andrew Letham'
Jul 14,2020
0 people found
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Truly professional service, generating significant market interest resulting in a dozen offers received at closing date. Regular and efficient communication was provided throughout the process....
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“Excellent Mortgage Adviser...”

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Jul 13,2020
Minithumbup
Dougal
By: 'Catriona Bell'
Jul 13,2020
0 people found
this helpful
Dougal was absolutely fantastic with helping us to find a mortgage, particularly during these uncertain times. Dougal helped me with my previous mortgage too and I always recommend him to everyone I know. He is very knowledgeable and his communication is great even although I ...
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“Fantastic team and excellent marketing. Alis......”

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Jul 13,2020
Minithumbup
Alison
Craig
By: 'K Wilson'
Jul 13,2020
0 people found
this helpful
Fantastic team and excellent marketing. Alison was amazing and was in contact every day with updates. Nothing was too much trouble....
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“Brilliant service throughout from Craig and A......”

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Jul 09,2020
Minithumbup
Craig
Alison
By: 'Patrick Flood'
Jul 09,2020
0 people found
this helpful
Brilliant service throughout from Craig and Alison. Kept me fully informed all the way through the process and sold the flat very quickly and efficiently. Will definitely use again....
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“Truly a 5 Star Service...”

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Jul 08,2020
Minithumbup
Maxine
Colin
By: 'Kirstie Wilkes'
Jul 08,2020
0 people found
this helpful
Throughout our purchase and sale, Pacitti Jones in Lenzie have been outstanding. Colin Bowie appraised our property promptly and gave us sound advice regarding the sale based on his sound knowledge of the local market. He is approachable and trustworthy. Also, given that we went ...
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“We have been absolutely delighted with the ef......”

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Jun 30,2020
Minithumbup
Maxine
Jennifer
By: 'David McRoberts'
Jun 30,2020
0 people found
this helpful
We have been absolutely delighted with the effort and communication throughout this period. It's been a rough concerning time however Maxine has kept us calm and positive with her level of communication throughout....
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“Definitely recommend!...”

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Jun 26,2020
Minithumbup
Colin
Maxine
By: 'Angela McGhee'
Jun 26,2020
0 people found
this helpful
Very knowledgeable, approachable & friendly staff. Great communication throughout process. Have used Pacitti Jones for previous house sales and would use again. 100% recommend!...
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“From my first viewing with Pacitti Jones and ......”

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Jun 21,2020
Minithumbup
Karen Lochhead
Ross Shaw
By: 'Callum Dickson'
Jun 21,2020
0 people found
this helpful
From my first viewing with Pacitti Jones and onward, I found them to be pro-actively helpful and supportive which made all the difference given that I was a first time buyer. Having seamlessly facilitated a 2nd viewing, Ross Shaw was attentive to my own situation ...
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“Karen Lockhead...”

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Jun 20,2020
Minithumbup
Karen Lochhead
By: 'Ashleigh'
Jun 20,2020
0 people found
this helpful
Cannot rate Karen’s knowledge, patience and professionalism highly enough. I bought my first property during the uncertain “lockdown” period after being let down by my own bank. From the very first phone call, Karen was attentive, took the time to talk me through a ...
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“I would thoroughly recommend Pacitti Jones in Lenzie...”

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Jun 19,2020
Minithumbup
Maxine
Jennifer
By: 'Graham Brown'
Jun 19,2020
0 people found
this helpful
I had a very positive experience when we sold with Pacitti Jones in Lenzie. Both Maxine and Jennifer were excellent to deal with and helped us to achieve a great price for our property....
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“Karen has been so incredibly helpful througho......”

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Jun 05,2020
Minithumbup
Karen Lochhead
By: 'REBECCA MACKENZIE'
Jun 05,2020
0 people found
this helpful
Karen has been so incredibly helpful throughout the entire process of purchasing my first home. She made everything very clear and consistently made me feel assured! Couldn't recommend Karen enough!...
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Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones

Individual Branch Awards

Glasgow, G73

Glasgow, G66

Glasgow, G64

Glasgow, G43

Glasgow, G11

Stirling, FK8


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Pacitti Jones