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    Paul
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    Julie
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    Karen
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    Lorraine
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    Colin
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    Sylvia
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    Maxine
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    Lisa
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    Lynnette
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    Fiona
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    Lynne
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    Romina
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    Julie
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    Nuala
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    Dougal
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    Sandra
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    Nicola
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    David
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    Fionna
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    Mikki
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    Margaret
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    Tracey
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    Craig
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    Jennifer
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    Alison
No description available.

“ Friendly and efficient... ”

Jul 08,2018
Minithumbup
Paul
Margaret
By: 'Pauline B'
Jul 08,2018
0 people found
this helpful
I found the team at the Burnside office to be friendly whilst being professional, knowledgeable and efficient. They managed to obtain 4 viewers within the first day of the flat being on the market, undertook the viewings for the flat as I lived 20 miles away and ...
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Comment on agent fees
Fees seem on a par with other companies. I like the fact it it a set fee rather than a percentage.
Was this helpful? Yes

“ Very helpful and very quick to e mail or phone. Good at checking in each day with viewings etch.... ”

Jul 06,2018
Minithumbup
Maxine
By: 'Lenzie seller'
Jul 06,2018
0 people found
this helpful
Very efficient during a complicated transaction. Quick to respond to phone and e mail queries. Very helpful. Convenient for me being based in Lenzie....
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Comment on agent fees
Good
Was this helpful? Yes

“ Friendly and helpful... ”

Jul 06,2018
Minithumbup
Dougal
By: 'Emily'
Jul 06,2018
0 people found
this helpful
Dougal was very friendly and helpful, and was able to find the right mortgage for us. He met with us promptly, kept us informed of what was going on, and was able to answer all our questions. We'll definitely recommend him to friends....
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Was this helpful? Yes

“ Excellent... ”

Jul 05,2018
Minithumbup
Maxine
Colin
By: 'Campsie'
Jul 05,2018
0 people found
this helpful
I would diffently recommend Pacitti Jones to family and friends,from meeting Colin at the property and getting all the information to going on the market Maxine gave me a update daily. All the staff are lovely really happy I went with them...
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Comment on agent fees
Good
Was this helpful? Yes

“ Rolls Royce Service... ”

Jul 04,2018
Minithumbup
Jennifer
Maxine
By: 'Lesley'
Jul 04,2018
0 people found
this helpful
Fantastic service from a professional, proactive and experienced team. Jennifer, Maxine and their team (Sylivia and Colin) ensured that the whole process of selling our property was handled smoothly, resulting in a quick (stress free) sale for us. Would highly recommend using the team at ...
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Comment on agent fees
Good
Was this helpful? Yes

“ House sale... ”

Jul 04,2018
Minithumbup
Maxine
Sylvia
By: 'Kate, Lenzie'
Jul 04,2018
0 people found
this helpful
With the help of Maxine and Sylvia the process ran very smoothly. They gave me regular updates and all verbal information was backed u with clearly worded e-mails. They contacted all viewers for feedback and passed their remarks on to me and such was their ...
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Comment on agent fees
Fees were well worth the expenditure given their hard work.
Was this helpful? Yes

“ Excellent... ”

Jun 28,2018
Minithumbup
Paul
Margaret
By: 'CJR'
Jun 28,2018
0 people found
this helpful
Both above staff members were very good to deal with, Paul in the initial phase with regards to advice and valuation and getting on market was superb and way exceeded his peers from rival companies. Margaret was informative and pleasant to deal with throughout and ...
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Comment on agent fees
Good fee prices
Was this helpful? Yes

“ Dougal Robson... ”

Jun 25,2018
Minithumbup
Dougal
By: 'P_Lovatt'
Jun 25,2018
0 people found
this helpful
We can't recommend Dougal highly enough! Dougal has helped us organise our mortgage four times over the last twelve years. He is very reliable and extremely well organised - not only has he sorted out the practicalities, but he has also provided excellent advice ...
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“ Excellent service from start to finish!... ”

Jun 23,2018
Minithumbup
Paul
Julie
By: 'Issy'
Jun 23,2018
0 people found
this helpful
Paul,Lynne and Julie were excellent in terms of the service provided to us. Paul was spot on with his valuation, Lynne was very accommodating in getting our house online quickly and Julie managed the sale process, including carrying out some viewings. We felt we ...
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Comment on agent fees
The fees were fair
Was this helpful? Yes

“ A very professional firm.... ”

Jun 19,2018
Minithumbup
Paul
Lynne
By: 'Jack Keenan'
Jun 19,2018
0 people found
this helpful
Paul was very professional and has a great in depth knowledge of the property market. He was most helpful and gave us the impression that we were in good hands. Lynne was in contact regularly with updates. Excellent !...
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Comment on agent fees
Very fair.
Was this helpful? Yes

“ Very helpful, efficient and professional... ”

Jun 16,2018
Minithumbup
Lisa
By: 'JohnD'
Jun 16,2018
0 people found
this helpful
A copy book sale. The best price and a problem free process. The staff were all very helpful and efficient....
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Comment on agent fees
Competitive and reasonable
Was this helpful? Yes

“ Sales team review... ”

Jun 15,2018
Minithumbup
Maxine
Jennifer
By: 'Linda'
Jun 15,2018
0 people found
this helpful
Maxine's professionalism and calm manner made selling the family home of 22 years much easier than we anticipated. Together with Jennifer we received daily updates which made the whole process seamless. The team at Pacitti Jones deliver a highly professional and efficient service which we ...
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Comment on agent fees
I find the fees to be very reasonable when considering the service we have had. I would not consider some of the cheaper online alternatives given the experience of other family members
Was this helpful? Yes

“ Mortgage Application... ”

Jun 14,2018
Minithumbup
Dougal
By: 'Craig'
Jun 14,2018
0 people found
this helpful
Excellent service, sorted out original mortgage and then a review same day with no issues, very clear & concise and easy to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“ Another 5 Stars... ”

Jun 06,2018
Minithumbup
Alison
Craig
By: 'P&J'
Jun 06,2018
1 people found
this helpful
Another 5 stars for Pacitti Jones. This company will most definitely surpass your expectations when selling your property. Alison, Courtney and Craig are all ultra-professional as a sales team. The feedback is always prompt and encouraging. When the sale is agreed Nuala willingly takes over for ...
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Comment on agent fees
Good value considering the excellent service
Was this helpful? Yes

“ Excellent and extremely professional... ”

Jun 02,2018
Minithumbup
Maxine
Sylvia
By: '5 Star Service *****'
Jun 02,2018
0 people found
this helpful
Maxine, Sylvia, Colin and Lorraine were fantastic throughout our entire buying and selling process. From advice on how best to approach things to always keeping my wife and I up to date with any developments they have made the process entirely different than what I ...
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Comment on agent fees
Excellent rates.
Was this helpful? Yes

“ Good service from PJ... ”

May 31,2018
Minithumbup
Tracey
Dougal
By: 'Quan'
May 31,2018
0 people found
this helpful
Both Tracey and Dougal are the really nice people. They made lots of efforts to help me to buy my house....
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“ Fantastic!... ”

May 31,2018
Minithumbup
Fiona
Romina
By: 'Carole Laurie'
May 31,2018
0 people found
this helpful
I cannot thank the team at bishopbriggs enough for their help when selling my mothers house. It was quite an emotional time for me and didn't know where to start selling a house. The girls there were fantastic and Fiona soon became my new &...
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Comment on agent fees
On par with most company's.
Was this helpful? Yes

“ Fantastic service from Tracey and Dougal... ”

May 30,2018
Minithumbup
Dougal
Tracey
By: 'Jo'
May 30,2018
0 people found
this helpful
Both Tracey and Dougal have been incredibly helpful in assisting me to buy my property. Patient, communicative and friendly. Highly recommend PJ to anyone....
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Was this helpful? Yes

“ First class professional company with highest level of service.... ”

May 28,2018
Minithumbup
Julie
Paul
By: 'Karen Mitchell'
May 28,2018
0 people found
this helpful
What a fantastic company to deal with. Paul initially visited my home and gave me a quote. I popped into the shop in Burnside since I was passing and was introduced to Julie. Julie kept me updated every step of the way and provided daily ...
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Comment on agent fees
The fees weren’t the cheapest I was quoted but well worth it and fair.
Was this helpful? Yes

“ A great team of people guided me through every aspect of selling house... ”

May 28,2018
Minithumbup
Julie
Paul
By: 'Lyn'
May 28,2018
0 people found
this helpful
From the moment I met Paul and Julie I felt at ease, both of them have been a great help at a difficult time of putting mums house on market, Julie kept me up to date on all viewings and feedback now I've accepted ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent!... ”

May 18,2018
Minithumbup
Maxine
By: 'Iain'
May 18,2018
0 people found
this helpful
A really fantastic service from start to finish- thank you so much!! Would highly recommend over other agents in Lenzie...
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Comment on agent fees
Good
Was this helpful? Yes

“ 6 dollar road... ”

May 16,2018
Minithumbdown
Fionna
David
By: 'Virgo'
May 16,2018
1 people found
this helpful
This is a brilliant estate agent and were very patient with me as I am hard work at the best of times let alone when trying to sell a house !!!! Words can not express how satisfied we were with every aspect of this estate agent ....
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Comment on agent fees
Very competitive!
Was this helpful? Yes

“ Effortless... ”

May 15,2018
Minithumbup
Margaret
By: 'Warren'
May 15,2018
0 people found
this helpful
Margaret was so helpful and understanding to my needs. She was patient and never pressed me for any decision I had to make. She was very courteous and always gave me my place....
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Was this helpful? Yes

“ Smooth Sale of Property... ”

May 15,2018
Minithumbup
Lynne
Julie
By: 'Carol Spiers'
May 15,2018
0 people found
this helpful
Lynn initially then Julie dealt with the sale of my mum and dad's house very efficiently. Unfortunately, during the process, my dad passed away and Julie was very sensitive to the situation by contacting me mainly by e-mail to ensure minimum disruption. Julie also ...
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Comment on agent fees
Reasonable for service given
Was this helpful? Yes

“ Brilliant. Will definitely use again.... ”

May 11,2018
Minithumbup
Paul
Margaret
By: 'J and r'
May 11,2018
0 people found
this helpful
Paul really impressed with his knowledge and experience and his prediction for home report and sale were closer than the four other agents we had round before deciding on an estate agent. Margaret kept us up to date and in the loop regularly and was ...
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Comment on agent fees
Fees were tiered which suited us. Lower fees than most and you know you’ll only pay more if you get a great price.
Was this helpful? Yes

“ excellent service... ”

May 10,2018
Minithumbup
Maxine
Colin
By: 'Molly'
May 10,2018
0 people found
this helpful
I was delighted with the service from Pacitti jones for my house sale. Big thanks to Maxine, Colin and also Sylvia Jennifer and Lorraine, a great team who were extremely helpful, friendly and very professional, and provided great support and guidance throughout my sale....
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Comment on agent fees
Good
Was this helpful? Yes

“ Flat Sale... ”

May 07,2018
Minithumbup
Craig
Alison
By: 'LB'
May 07,2018
1 people found
this helpful
I went with Pacitti Jones because it's a well established estate agent with a strong reputation. The reviews on this site are testament to this, especially regarding the Shawlands branch I chose. I was not to be disappointed. I dealt mainly with Alison and ...
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Was this helpful? Yes

“ Sale of 3 Lower Bourtree... ”

May 04,2018
Minithumbup
Paul
Lynne
By: 'Garry'
May 04,2018
0 people found
this helpful
Excellent service from start to finish; strong knowledge of local market, strong communication and a real attention to detail. Would highly recommend....
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Was this helpful? Yes

“ Friendly and efficient... ”

May 03,2018
Minithumbup
Lisa
By: 'G Anderson'
May 03,2018
0 people found
this helpful
Attentive service received from Lisa. Good level of communication maintained throughout. Also good communication between PJ staff ensured there was continuity in service from the whole office....
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Was this helpful? Yes

“ The Lenzie Girls... ”

May 03,2018
Minithumbup
Maxine
By: 'O.A.P.'
May 03,2018
0 people found
this helpful
Maxine is very efficient, very knowledgeable and very welcoming. She always takes the time to advise and explain. I felt my property was in safe hands. The Lenzie Girls are a powerful team !...
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Comment on agent fees
marketing costs seem to vary?!?!
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 1 0 299 3 11 0 7 5

Agent Fees

No fees set.
Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

Bishopbriggs
175 Kirkintilloch Road, Glasgow G64 2LS
(26)
Burnside
218 Stonelaw Road, Glasgow G73 3SA
(110)
City Centre
1st Floor, 49 Bath Street, Glasgow G2 2DL
(0)
show all branches (7)
Glasgow - West End
6 Havelock St (off Byres Rd), Glasgow G11 5JA
(61)
Lenzie
96 Kirkintilloch Road, Lenzie G66 4LQ
(63)
Shawlands
206 Kilmarnock Road, Glasgow G43 1TY
(45)
Stirling
91 Port Street, Stirling FK8 2ER
(25)


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