Pacitti Jones
4.9/5, 1284 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
99% lettings fee satisfaction



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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £22,000 £11,010,000
Lettings 92% 99% £450 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 0 9 0 982 19 61 0 177 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very professional, honest and supportive offi......”

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Feb 20,2023
Minithumbup
Karen
Valerie Cameron
By: 'Adele Bowman'
Feb 20,2023
0 people found
this helpful
Very professional, honest and supportive office. The staff were very personable, knowledgeable and gave 100% customer service at every point. Karen, Valerie and Colin were all outstanding representatives of Pacitti Jones and I can see why they have established such an excellent reputation around Bishopbriggs....
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“Fantastic market knowledge...”

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Feb 16,2023
Minithumbup
Karen
By: 'Tony'
Feb 16,2023
0 people found
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Very knowledgeable about the market, Beth knew exactly when to take a calculated risk and how to get the best deal. More than happy with the service so far....
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By: Beth Penman
Feb 20, 2023
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Thank you Tony for the lovely review. We are pleased you are very happy with our service and hopefully we can help you again in the future. ...

“Outstanding service...”

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Feb 15,2023
Minithumbup
Valerie Cameron
By: 'Frances'
Feb 15,2023
0 people found
this helpful
Outstanding service from all staff from start to finish ! Made a potentially stressful process seamless and easy , I was kept informed and updated at all times and felt very supported throughout. Delighted with this service from Pacitti Jones and would highly recommend them to anyone ...
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“Great experience from start to finish...”

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Feb 03,2023
Minithumbup
Valerie Cameron
Colin
By: 'Tracy'
Feb 03,2023
0 people found
this helpful
Great experience from start to finish. This is the 2nd time we have used Pacitti Jones Bishopbriggs and I'd never go anywhere else to sell my house. The staff are what make it a smooth process, with extra special mention to Colin and Val - ...
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“We couldn't fault the service and support fro......”

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Feb 01,2023
Minithumbup
Lesley-Anne King
By: 'Gill Regazzoni'
Feb 01,2023
0 people found
this helpful
We couldn't fault the service and support from Lesley Anne and her team throughout the selling process. Acting as executor for my mum didn't make it an easy time and Lesley Anne demonstrated empathy and professionalism throughout, which was exactly what we required. Easy to ...
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“I have had excellent service from Pacitti Jon......”

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Jan 19,2023
Minithumbup
Valerie Cameron
Julie
By: 'Ellice'
Jan 19,2023
0 people found
this helpful
I have had excellent service from Pacitti Jones and have been kept informed throughout the process of selling my house. I would have no hesitation in recommending Pacitti Jones for any future property sales...
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“Excellent Service - First Time Buyer...”

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Jan 16,2023
Minithumbup
Dougal
By: 'Emily Victoria Hughes'
Jan 16,2023
0 people found
this helpful
Dougal has helped me from the very early stages of saving for my house deposit, answering queries and all the way to me successfully getting a mortgage. He made it simple and easy to understand the application process, and helped find the best mortgages to ...
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“Beth and Karen from the Kilsyth Office were v......”

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Jan 03,2023
Minithumbdown
Karen
By: 'Les'
Jan 03,2023
0 people found
this helpful
Beth and Karen from the Kilsyth Office were very helpful, knowledgeable and professional. Everything went smoothly and we were kept in the loop at all times....
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“Great help finding a rental flat...”

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Dec 28,2022
Minithumbup
Jennifer McMillan
By: 'Kevin'
Dec 28,2022
0 people found
this helpful
We arrived in Glasgow December 21 with very limited time to find a flat for our daughter, who was moving from Hawaii, USA, to start a position here. A bit of research and we quickly discovered how competitive the rental housing market is here. We walked ...
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“Great service...”

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Nov 30,2022
Minithumbup
Karen
Valerie Cameron
By: 'Elaine'
Nov 30,2022
0 people found
this helpful
We have been very pleased with the service provided by Pacitti Jones. Kept us informed of all developments. The portal was also very helpful as we could see what was happening at all times....
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“Great service, clear instructions, and a proa......”

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Nov 25,2022
Minithumbup
By: 'Jaakko'
Nov 25,2022
0 people found
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Great service, clear instructions, and a proactive approach to the process. Katherine was great in keeping me up to date and taking me through each stage of the process which allowed me to complete each step in good time. The whole process was clear and ...
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“Absolutely delighted by the professional service...”

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Nov 16,2022
Minithumbup
Valerie Cameron
By: 'Mrs B'
Nov 16,2022
0 people found
this helpful
Absolutely delighted by the professional service I have received from Pacitti Jones! First class and they sold my house in Bishopbriggs immediately! Valery is excellent and has valuable expertise in conveyancing. Best agents in the area and I will definitely use them again. Great service, ...
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“I used Pacitti Jones to sell my property in B......”

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Nov 16,2022
Minithumbup
Valerie Cameron
Karen
By: 'M'
Nov 16,2022
0 people found
this helpful
I used Pacitti Jones to sell my property in Bishopbriggs. I can’t praise them enough! Nothing was a problem for them and they are definitely the best agency in the area. Valerie is awesome and their office is even open on Saturday mornings. I ...
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“My property sale was handled with extreme eff......”

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Nov 14,2022
Minithumbup
Victoria Kennedy
By: 'Linda'
Nov 14,2022
0 people found
this helpful
My property sale was handled with extreme efficiency by the Pacitti Jones team who provided an excellent customer service experience on every contact. Victoria Kennedy in particular was very responsive, friendly, supportive and an excellent knowledgeable adviser who provided 1st class service throughout the process. ...
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“I've used this company on a few occasions and......”

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Nov 10,2022
Minithumbup
By: 'Francis Joseph Mccloy'
Nov 10,2022
0 people found
this helpful
I've used this company on a few occasions and I have never encountered any problems so I would highly recommend them...
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“Fantastic service...”

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Nov 07,2022
Minithumbup
Maxine
By: 'Craig C'
Nov 07,2022
0 people found
this helpful
We recently sold our property with Pacitti Jones and they were excellent to deal with. Maxine and Jennifer were great at marketing our property and kept us informed of all potential buyers. We ended up part of a long chain which took a long time ...
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“Devaluation....”

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Nov 05,2022
Minithumbup
Maxine
By: 'Baird'
Nov 05,2022
0 people found
this helpful
The 'guess'timate price was £80k. The valuation for Home Report was £70k. The advertised price by estate agent was £62,500. The only offer is £55k. I paid £75k 15 years ago. It is disappointing that the value of the flat depreciated when it used to be the ...
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“This was the first time I have sold a propert......”

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Nov 02,2022
Minithumbdown
By: 'Stephen'
Nov 02,2022
0 people found
this helpful
This was the first time I have sold a property and the help and service I was given was perfect. The whole process was made easy for me and I was continually informed of what was happening. I was very very happy with all the ...
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“Arranged a mortgage as a first-time buyer via......”

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Oct 28,2022
Minithumbup
Dougal
By: 'Oscar Stark'
Oct 28,2022
0 people found
this helpful
Arranged a mortgage as a first-time buyer via Dougal at Pacitti Jones - was very helpful and prompt, provided a great service without charging fees....
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“The service we received was excellent through......”

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Oct 26,2022
Minithumbup
Kimberley
Lesley-Anne King
By: 'Mark and Helen'
Oct 26,2022
0 people found
this helpful
The service we received was excellent throughout the selling process. From the first meeting with Lesley-Anne to the completion of the legal requirements by Kim, communication was excellent and all staff we encountered were helpful and responsive. We would recommend Pacitti Jones without hesitation....
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“We are more than happy with the excellent ser......”

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Oct 24,2022
Minithumbup
Lesley-Anne King
By: 'Jim'
Oct 24,2022
0 people found
this helpful
We are more than happy with the excellent service received from all the staff at the Grangemouth office. Especially Lesley-Ann, Morgan and Kim who made the whole process of selling the house easy and stress free. I would definitely use them again in the future ...
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“Really friendly and helpful team at our local......”

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Oct 20,2022
Minithumbup
Victoria Kennedy
By: 'Lauren'
Oct 20,2022
0 people found
this helpful
Really friendly and helpful team at our local branch of Pacitti Jones. They kept in touch with us regularly and were always able to give us advice during the process. Both Victoria and Lisa were great. Our flat sold successfully with their help and we ...
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“Excellent and attentive service whilst sellin......”

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Oct 18,2022
Minithumbup
Lesley-Anne King
By: 'Polmont'
Oct 18,2022
0 people found
this helpful
Excellent and attentive service whilst selling our late parents home. Highly recommend their services. Achieved well above Home Report valuation....
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“Honest, efficient service!...”

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Oct 12,2022
Minithumbup
Dougal
By: 'Hayley'
Oct 12,2022
0 people found
this helpful
As first time buyers, Dougal was recommended to us by a friend and we genuinely could not recommend him more highly. Dougal gave us clear, honest advice from start to finish and assisted in resolving any hiccups with other parties. The service was professional and ...
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“Excellent mortgage advisor...”

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Oct 10,2022
Minithumbup
Dougal
By: 'Kerry Ferguson'
Oct 10,2022
0 people found
this helpful
We've used Dougal for mortgage advice and to arrange several new mortgages and remortgages and he's always brilliant. He's really friendly and professional and makes the process easy to understand and stress-free. We've recommended him to several friends and family members....
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“Excellent service. Never felt under pressure ......”

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Oct 07,2022
Minithumbup
Julie
By: 'Shaz'
Oct 07,2022
0 people found
this helpful
Excellent service. Never felt under pressure to use their services as the team didn’t constantly contact me. When we were ready to proceed the team were efficient. From preparing to market to viewings we were kept informed of the process and key dates. No ...
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“Selling a property cannot be made easier!...”

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Oct 06,2022
Minithumbup
By: 'Luciano'
Oct 06,2022
0 people found
this helpful
We have sold two properties in 2022 using Pacitti Jones to manage all stages of each sale. The first property sold was our own and is a B listed tenement situated in Glasgow southside. The second, situated in Glasgow southwest (also a tenement) belonged to my ...
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“Super supportive and excellent communication throughout...”

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Oct 05,2022
Minithumbup
Colin
By: 'Frances M'
Oct 05,2022
0 people found
this helpful
Jennifer, Colin and the team were just brilliant. For selling our much loved house and buying our new home, everything was taken care off. They excelled in communication and we were so grateful for their support and many questions they answered throughout the whole process, ...
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“Professional advice on all aspects of the sal......”

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Oct 05,2022
Minithumbup
By: 'Helen Barrie'
Oct 05,2022
0 people found
this helpful
Professional advice on all aspects of the sale all the way. Speedy responses to all questions and viewings done on my behalf, again very quickly. Competitive costs....
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“Dougal was a wonderful help to me when I appl......”

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Sep 28,2022
Minithumbup
Dougal
By: 'Miss Morna Fisken'
Sep 28,2022
0 people found
this helpful
Dougal was a wonderful help to me when I applied for my first mortgage in 2019 and again in 2022. He took the time to explain things clearly to me and I was so glad to have gotten the mortgage swapped this year before all the financial ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones

Regional Awards won by Pacitti Jones

Individual Branch Awards

Kilsyth, G65

Grangemouth, FK3

Glasgow, G11

Glasgow, G31

Glasgow, G43

Glasgow, G64

Glasgow, G73

Stirling, FK8

Glasgow, G66



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Pacitti Jones