Glasgow - West End, Glasgow, G11
4.9/5, 301 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Fantastic service provided by Holly and a gre......”

Share on :
Apr 02,2024
Minithumbup
Victoria Kennedy
By: 'Anne Marie Stewart'
Apr 02,2024
0 people found
this helpful
Fantastic service provided by Holly and a great price achieved.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £45,500 £880,000
Lettings 88% 99% £450 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 2 0 134 3 16 0 136 3
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Images & Videos

“When I put my son’s flat on the market I was ......”

Share on :
Apr 03,2024
Minithumbup
picture is hidden
Holly Stirling
By: 'Norma'
Apr 03,2024
0 people found
this helpful
When I put my son’s flat on the market I was immediately impressed with David who came to view and value the property. Unlike other agents I appreciated David’s down to earth approach and immediately trusted him. Victoria then came on board as ...
read full review
Was this helpful? Yes

“Fantastic service provided by Holly and a gre......”

Share on :
Apr 02,2024
Minithumbup
Victoria Kennedy
By: 'Anne Marie Stewart'
Apr 02,2024
0 people found
this helpful
Fantastic service provided by Holly and a great price achieved....
read full review
Was this helpful? Yes

“Great service . Communication was excellent a......”

Share on :
Feb 21,2024
Minithumbup
Victoria Kennedy
By: 'Lesley Yarrow'
Feb 21,2024
0 people found
this helpful
Great service . Communication was excellent and very reassuring throughout the process...
read full review
Was this helpful? Yes

“Thank you so much for all your help with my s......”

Share on :
Feb 06,2024
Minithumbup
Victoria Kennedy
picture is hidden
Holly Stirling
By: 'Nicole'
Feb 06,2024
0 people found
this helpful
Thank you so much for all your help with my sale and also purchase. From beginning to end David, Victoria, Holly, Sharon and Dougal you have all been so helpful and really made the whole process efficient and stress free. I am so grateful and ...
read full review
Was this helpful? Yes

“Everything has been handled with the highest ......”

Share on :
Feb 05,2024
Minithumbup
David Mooney
Victoria Kennedy
By: 'Devine'
Feb 05,2024
0 people found
this helpful
Everything has been handled with the highest standards or professionalism and courtesy. David has been very helpful and informative, and Victoria has been absolutely first class in progressing the sale of our property....
read full review
Was this helpful? Yes

“Under offer in under a week. Very happy with ......”

Share on :
Nov 30,2023
Minithumbup
picture is hidden
Holly Stirling
David Mooney
By: 'Rod. Mc.'
Nov 30,2023
0 people found
this helpful
Under offer in under a week. Very happy with the results....
read full review
Was this helpful? Yes

“highly efficient Pacitti Jones Team...”

Share on :
Nov 10,2023
Minithumbup
Victoria Kennedy
By: 'Kerrie Laverty'
Nov 10,2023
0 people found
this helpful
We have used the highly efficient Pacitti Jones Team three times in the past 15 years and have been delighted again with our recent experience. Victoria has been attentive, informative and a good sales person. We are in the process of selling a property and the ...
read full review
Was this helpful? Yes

“Pacitti Jones were enthusiastic and responsiv......”

Share on :
Nov 03,2023
Minithumbup
David Mooney
picture is hidden
Holly Stirling
By: 'Alex L'
Nov 03,2023
0 people found
this helpful
Pacitti Jones were enthusiastic and responsive and handled things well during a period when the market was slowing towards the end of the year....
read full review
Was this helpful? Yes

“Warm and personal service...”

Share on :
Oct 30,2023
Minithumbup
Victoria Kennedy
David Mooney
By: 'Victoria'
Oct 30,2023
0 people found
this helpful
Really warm and personal service – I felt very supported and well-informed during the whole process. David and Victoria both made everything very easy for me and I was glad to have them advising me. They had been recommended by a friend and I would not ...
read full review
Was this helpful? Yes

“Jennifer was excellent - great initial advice......”

Share on :
Oct 10,2023
Minithumbup
Jennifer McMillan
By: 'helen FITZGERALD'
Oct 10,2023
0 people found
this helpful
Jennifer was excellent - great initial advice, on hand for all questions, and she found the perfect tenant straight away....
read full review
Was this helpful? Yes

“Smooth and stress free experience....”

Share on :
Oct 03,2023
Minithumbup
Victoria Kennedy
picture is hidden
Holly Stirling
By: 'Martin'
Oct 03,2023
0 people found
this helpful
A very smooth and stress free experience. The staff took control of the process from the beginning and made the process very easy from a sellers point of view. Also the ability to access an online portal to track viewings and offers was pretty handy....
read full review
Was this helpful? Yes

“From start to finish Pacitti Jones were very ......”

Share on :
Oct 03,2023
Minithumbup
David Mooney
Victoria Kennedy
By: 'Mrs Duncan'
Oct 03,2023
0 people found
this helpful
From start to finish Pacitti Jones were very professional and guided me through at each step....
read full review
Was this helpful? Yes

“Excellent all round service...”

Share on :
Sep 29,2023
Minithumbup
Victoria Kennedy
By: 'Paul'
Sep 29,2023
0 people found
this helpful
Excellent all round service. We got an excellent offer, thanks to Victoria...
read full review
Was this helpful? Yes

“All in one service...”

Share on :
Sep 29,2023
Minithumbup
picture is hidden
Holly Stirling
Dougal
By: 'PAUL ANTHONY SLAVIN'
Sep 29,2023
0 people found
this helpful
Good from start to finish and got us a great offer on our flat, very quickly. Also do conveyancing and mortgages so a one-stop shop...
read full review
Was this helpful? Yes

“Victoria, David and their colleagues in the w......”

Share on :
Sep 13,2023
Minithumbup
Victoria Kennedy
David Mooney
By: 'J Cox'
Sep 13,2023
0 people found
this helpful
Victoria, David and their colleagues in the west end branch were so helpful and pleasant to deal with from the start to the end of the process. David's advice and valuation was so helpful and spot on. Victoria kept us updated regularly and gave very ...
read full review
Was this helpful? Yes

“Pacitti Jones (Victoria) was the seller's age......”

Share on :
Aug 30,2023
Minithumbup
Victoria Kennedy
By: 'Bernard'
Aug 30,2023
0 people found
this helpful
Pacitti Jones (Victoria) was the seller's agent for a flat we purchased in Glasgow. They were very helpful and we will definitely use their services in the future....
read full review
Was this helpful? Yes

“Very helpful and knowledgeable throughout.......”

Share on :
Aug 07,2023
Minithumbup
Victoria Kennedy
By: 'adam'
Aug 07,2023
0 people found
this helpful
Very helpful and knowledgeable throughout. Communicated well and put in extra effort to ensure everything got over the line....
read full review
Was this helpful? Yes

“Fast, efficient and excellent service. The pr......”

Share on :
Aug 03,2023
Minithumbup
Victoria Kennedy
By: 'Linda'
Aug 03,2023
0 people found
this helpful
Fast, efficient and excellent service. The property was staged, viewed and sold within 10 days. Communication was excellent and support for a first-time seller was superb. I highly recommend this estate agent....
read full review
Was this helpful? Yes

“Highly Recommend...”

Share on :
Jul 25,2023
Minithumbup
David Mooney
picture is hidden
Holly Stirling
By: 'Joyce'
Jul 25,2023
0 people found
this helpful
David and Holly are very nice, helpful and professional. David shares many information with me which made the selling process smoothly. Holly is so helpful to take care of the viewing when i was on hoilday. Finally, my sale was done successfully. Thank you all ...
read full review
Was this helpful? Yes

“Fantastic...”

Share on :
Jul 18,2023
Minithumbup
Victoria Kennedy
picture is hidden
Holly Stirling
By: 'Jonathan'
Jul 18,2023
0 people found
this helpful
Fantastic experience, great communication and support throughout the process of selling my flat...
read full review
Was this helpful? Yes

“Fantastic service around the advertisement an......”

Share on :
Jun 22,2023
Minithumbup
picture is hidden
Holly Stirling
David Mooney
By: 'Suzanne'
Jun 22,2023
0 people found
this helpful
Fantastic service around the advertisement and sale of my property in Glasgow. Quick, efficient and providing excellent levels of service and communication at all times. I used the legal services provided also. Very reasonable cost level for services and good exposure to buyers marker. Thank ...
read full review
Was this helpful? Yes

“The service provided by Pacitti Jones in the ......”

Share on :
Jun 06,2023
Minithumbup
Victoria Kennedy
picture is hidden
Holly Stirling
By: 'Gordon Dunlop'
Jun 06,2023
0 people found
this helpful
The service provided by Pacitti Jones in the sale of my flat was excellent. All documentation necessary for the sale of the property (e.g. photos and home report) was gathered in a timely fashion. Access and routine updates of the portal meant I was ...
read full review
Was this helpful? Yes

“I cannot recommend Jennifer enough! Now livin......”

Share on :
May 25,2023
Minithumbup
Jennifer McMillan
By: 'Tarnjit'
May 25,2023
0 people found
this helpful
I cannot recommend Jennifer enough! Now living abroad I feel at ease that my property is in Jennifer’s safe hands....
read full review
Was this helpful? Yes

“I changed my letting agency to Pacitti Jones ......”

Share on :
May 23,2023
Minithumbup
Jennifer McMillan
By: 'Bob'
May 23,2023
0 people found
this helpful
I changed my letting agency to Pacitti Jones on December 2022, and the service I've received since from Jennifer McMillan has been excellent, as it was from her in her previous agency. I have no hesitation in recommending Pacitti Jones, and in particular Jennifer, to anyone ...
read full review
Was this helpful? Yes

“Straight forward, friendly, prompt, professio......”

Share on :
May 23,2023
Minithumbup
Victoria Kennedy
By: 'Lorna Buchanan'
May 23,2023
0 people found
this helpful
Straight forward, friendly, prompt, professional service. My buyer did try to get hold of office staff at the weekend and said they were having difficulty but we worked around this. Really good experience with pre advert service...are using their legal team so will see ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
May 22,2023
Minithumbup
Jennifer McMillan
By: 'Bert Muscat'
May 22,2023
0 people found
this helpful
I would highly recommend Jennifer and her colleagues at Pacitti Jones, West Glasgow. I contacted Jennifer to let my flat. From start to finish Jennifer has been so efficient, very professional, and extremely helpful....
read full review
Was this helpful? Yes

“FIVE star rating for Pacitti Jones following ......”

Share on :
May 03,2023
Minithumbup
Victoria Kennedy
David Mooney
By: 'Trish Grant'
May 03,2023
0 people found
this helpful
FIVE star rating for Pacitti Jones following the sale of our Glasgow property. We dealt mainly with Victoria from the West End branch, who was absolutely superb the whole way through the sales process. From our initial contact and preparation of the sales particulars, Victoria ...
read full review
Was this helpful? Yes

“Really pleased with the service we received f......”

Share on :
Apr 06,2023
Minithumbup
Victoria Kennedy
By: 'Marc Buchanan'
Apr 06,2023
0 people found
this helpful
Really pleased with the service we received from Victoria and the team, would highly recommend. We were kept informed at all stages and the support was amazing overall. Thank you again!...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Mar 24,2023
Minithumbup
picture is hidden
Holly Stirling
By: 'David'
Mar 24,2023
0 people found
this helpful
I've bought and sold with Pacitti Jones several times and always received excellent advice, efficient correspondence, and great results. All aspects of their business have been exemplary....
read full review
Was this helpful? Yes

“Outstanding service from the very first conversation. Victoria was professional, ......”

Share on :
Mar 24,2023
Minithumbup
Victoria Kennedy
By: 'Margo'
Mar 24,2023
0 people found
this helpful
Outstanding service from the very first conversation. Victoria was professional, extremely knowledgeable about the market and genuinely lovely to deal with throughout. She guided me through every stage of the sale. An easy five stars and I would have given 6 if I could!...
read full review
Was this helpful? Yes
Staff picture Dougal
(142)
Staff picture David Mooney
(62)
Staff picture Victoria Kennedy
picture is hidden Holly Stirling
Staff picture Jennifer McMillan
Staff picture Gosia
(4)
Staff picture Alison
(3)
Staff picture Eilidh Ratcliffe
Staff picture Remy McCumesty
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones, Glasgow G11 5JA



Get in touch with

Pacitti Jones

Branch - Glasgow - West End, Glasgow, G11