Glasgow - West End, Glasgow, G11
4.9/5, 299 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Pacitti Jones is a top estate agency in Glasgow. We offer a comprehensive property management service that includes advice on all aspects of selling, purchasing a property and financial service that may arise. Why live in Glasgow`s West End?The West End of Glasgow is a highly populated area ... show more Pacitti Jones is a top estate agency in Glasgow. We offer a comprehensive property management service that includes advice on all aspects of selling, purchasing a property and financial service that may arise.
Why live in Glasgow`s West End?
The West End of Glasgow is a highly populated area that appeals to professionals, families and students from around the world. There are numerous leisure activities like theatres, museums, art galleries such as Kelvingrove Art Gallery and beautiful calming areas like Botanic Gardens. Life around the West End is very dynamic with trendy bohemian shops, top quality restaurants, bars and cafes filling up every day of the week. Commute from Glasgow`s West End to the City Centre takes a few minutes and there are great road connections to the motorway.
Pacitti Jones | Solicitors, Estate Agents & Mortgage Consultants | Glasgow & Stirling

Opening Hours
Address

Pacitti Jones
6 Havelock St (off Byres Rd)
Glasgow
City of Glasgow
G11 5JA
0141 334 6444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £45,500 £880,000
Lettings 88% 99% £450 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 2 0 132 3 16 0 136 3
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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Images & Videos

“Amazing service from Karen who was able to he......”

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May 13,2020
Minithumbup
By: 'Nicola'
May 13,2020
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Amazing service from Karen who was able to help me purchase my first home and get on the property ladder. It was a difficult case but Karen managed to help me with various ways I could get the mortgage and it all went through and ...
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“I was delighted with the excellent service of......”

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Apr 15,2020
Minithumbup
Dougal
By: 'Steven'
Apr 15,2020
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I was delighted with the excellent service offered by Dougal at Pacitti Jones in support of my remortgaging application. With this being my first time remortgaging, Dougal clearly explained the process and addressed all questions that I had. Once I had decided on the product ...
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“Karen Lochhead could not have been more helpf......”

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Apr 13,2020
Minithumbup
By: 'Craig'
Apr 13,2020
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Karen Lochhead could not have been more helpful in guiding me through the mortgage process as a first time buyer. She made things straight forward, clear and was patient whilst I asked all the 'first time buyer' questions. I would recommend Karens services to anyone!...
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By: Rebecca Robertson
Jun 10, 2020
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Karen has been absolutely amazing to work with - from my initial mortgage application to years later choosing a new deal. Karen is very patient, willing to answer all questions and commits the time to find clients the best deal on products available. I would highly recommend Karen and have really enjoyed working with her! ...

“Fantastic service!...”

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Apr 12,2020
Minithumbup
Dougal
By: 'Marco'
Apr 12,2020
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Dougal helped me to get my first mortgage and made the whole process absolutely seamless. Fantastic service and would highly recommend....
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“Mortgage advice...”

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Apr 07,2020
Minithumbup
Dougal
By: 'Hazel'
Apr 07,2020
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Dougal advised us on the mortgage of our first home and the process could not have been easier. Everything was explained extremely thoroughly and no number of questions was ever too many, going above and beyond to assist us in securing the right mortgage. We ...
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“Mortgage Advice - look no further!...”

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Mar 26,2020
Minithumbup
By: 'mary'
Mar 26,2020
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Absolutely cannot rate Karen Lochhead's professionalism and assistance any higher! There's never any need to worry when you feel you have the right team on your side! thank you!...
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“great service...”

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Mar 20,2020
Minithumbup
By: 'Gillian'
Mar 20,2020
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All the staff have been great especially Ross Shaw and Karen Lochhead. Made it a pleasant experience in selling the house....
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“First Class throughout the sale. 3 Bedroom Fl......”

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Mar 13,2020
Minithumbup
By: 'Martin'
Mar 13,2020
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First Class throughout the sale. 3 Bedroom Flat near Anniesland Cross sold within a week with 6 offers, with winning offer 25% over 'offers over' price. Moved with pace to get property on the market promptly, with first viewing booked 5 minutes after it went onto the market. Great ...
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“I can't think of anyone who is better at this......”

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Mar 09,2020
Minithumbup
Dougal
By: 'Sharon'
Mar 09,2020
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I can't think of anyone who is better at this job than Dougal. This is the second time he has advised and arranged a mortgage for us - the first one one was quite a complicated mortgage to organise, and he made it so straightforward. ...
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“Great Service...”

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Mar 02,2020
Minithumbup
Dougal
By: 'Karen'
Mar 02,2020
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We have worked with Dougal to arrange our last two mortgages and he is always a pleasure to work with and gets us the best deal possible. Wouldn't look anywhere else and would definitely recommend to family and friends....
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“Another terrific deal!...”

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Feb 29,2020
Minithumbup
Dougal
By: 'Arthur'
Feb 29,2020
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This is the 3rd time Dougal has come up trumps in arranging my mortgage and I wouldn’t take my business anywhere else. He is a font of knowledge and always achieves the best deal. I happily recommend him to family friends and colleagues. Thanks ...
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“The staff to the time to explain things clear......”

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Feb 28,2020
Minithumbup
By: 'Donald'
Feb 28,2020
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The staff to the time to explain things clearly and logically, gave good advice, kept us fully informed at all times, and we’re always available...
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“excellent service from beginning to the end...”

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Feb 25,2020
Minithumbup
By: 'A'
Feb 25,2020
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The west end branch has a superb team of staff led by branch manager Jacqui who is totally committed to her job, and supported us through the entire selling process ....
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“I have used Pacitti Jones for purchases, sale......”

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Feb 21,2020
Minithumbup
By: 'Ronnie'
Feb 21,2020
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I have used Pacitti Jones for purchases, sales and letting. In every aspect of my dealings with Ross, Rosslyn and Rebecca they have been extremely responsive, courteous and professional. High rental return and sold my property for more than home report. I can highly recommend....
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“Great service provided by Keith and Ross. Ros......”

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Feb 20,2020
Minithumbup
By: 'Julie'
Feb 20,2020
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Great service provided by Keith and Ross. Ross was very thorough and professional throughout. Would definitely use Pacitti Jones in the future....
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“Property Sale...”

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Feb 20,2020
Minithumbup
By: 'Lee'
Feb 20,2020
0 people found
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Excellent communication - kept informed of the sales progress at every stage. Sound advice provided - having never sold a property before I was unsure how to handle competing bidders. Onpreeya, guided me through this process to achieve the maximum sales price. What could have ...
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“Great communication...”

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Feb 20,2020
Minithumbup
By: 'Stuart'
Feb 20,2020
0 people found
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Onpreeya did a fantastic job keeping us updated and organising viewings in windows that suited us. Would highly recommend her to others interested in selling their properties....
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“Throughout Letting and now selling Ross has b......”

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Feb 17,2020
Minithumbup
By: 'Airlie'
Feb 17,2020
0 people found
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Throughout Letting and now selling Ross has been patient,efficient approachable and professional. I have been confident and happy dealing with Ross in various matters. Will also add in thanks to Keith Rarity for his knowledge, help and advice over the years....
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“Excellent service. Kept updated throughout th......”

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Feb 03,2020
Minithumbup
By: 'John'
Feb 03,2020
0 people found
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Excellent service. Kept updated throughout the process and very quick to respond to any questions. Very happy with level of service....
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“Great customer service from Pacitti Jones...”

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Feb 03,2020
Minithumbup
By: 'John'
Feb 03,2020
0 people found
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Great customer service from Pacitti Jones as always! It was a pleasure dealing with Onpreeya while I sold my property recently. Very efficient, professional and friendly service. Excellent communication throughout the process and we managed to sell the property really quickly!...
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By: Onpreeya Kaeoprasert
Feb 04, 2020
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Thank you for your feedback. ...

“Professional, helpful and friendly service...”

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Jan 24,2020
Minithumbup
By: 'Anne'
Jan 24,2020
0 people found
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I have found everyone at Pacitti Jones to be very professional, helpful and friendly throughout every stage of our flat sale. Everything has been positive but I will highlight a few examples: Access to the online portal to keep up to date with viewings, feedback ...
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“Sold property through this Estate Agent becau......”

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Jan 09,2020
Minithumbup
By: 'Tsui'
Jan 09,2020
0 people found
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Sold property through this Estate Agent because brought property from here. The service was great, Ross was always there to answer and assist with my query. He was a super agent, highly recommend him, very responsive. Ross always update me about the status of the ...
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“Absolutely first class service from Dougal, o......”

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Jan 07,2020
Minithumbup
Dougal
By: 'Anthony'
Jan 07,2020
0 people found
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Absolutely first class service from Dougal, on the ball with everything and very thorough, quick replies and fast service, thanks for all your help Dougal...
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“Excellent professional service...”

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Dec 18,2019
Minithumbup
Dougal
By: 'Lyn'
Dec 18,2019
0 people found
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Dougal has been our mortgage broker since 2005, helping us with mortgage advice for three property purchases, and change of mortgage products after fixed periods ended. He is very knowledgeable, extremely helpful, friendly and professional. He has listened carefully to our needs and given excellent advice ...
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“I've used Dougal for mortgages and remortgage......”

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Dec 16,2019
Minithumbup
Dougal
By: 'Darren'
Dec 16,2019
1 people found
this helpful
I've used Dougal for mortgages and remortgages in the past few years and the service he provides is excellent. He takes the time to help you assess the various deals available to you and helps you make an informed decision. Definitely recommended....
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“Excellent service from initial valuation, mar......”

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Dec 10,2019
Minithumbup
By: 'Alexander'
Dec 10,2019
0 people found
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Excellent service from initial valuation, marketing and viewing. Communication by phone , email and the direct client link kept us fully informed. Service was friendly and efficient and I would have no reservations in recommending Pacific Jones....
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“Excellent broker, very sound advice, very pro......”

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Nov 29,2019
Minithumbup
Dougal
By: 'Andrea'
Nov 29,2019
0 people found
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Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic...
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“Excellent broker, very sound advice, very pro......”

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Nov 28,2019
Minithumbdown
Dougal
By: 'Andrea'
Nov 28,2019
0 people found
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Excellent broker, very sound advice, very professional, ready to meet all needs, very responsive. It is the third time we use his services and he's always been fantastic...
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“A great experience...”

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Nov 15,2019
Minithumbup
By: 'ruth'
Nov 15,2019
0 people found
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My first time selling and a property and I couldn't have asked for a better experience. From the first meeting with Keith, the advice and support I have been given along the way has been excellent. The team responded to all my queries very quickly ...
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“Dougal Robson - Best in the Business...”

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Nov 13,2019
Minithumbup
Dougal
By: 'Allison'
Nov 13,2019
0 people found
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I have been going to Dougal Robson at Pacitti Jones for support & advice for the last 6 years. He has helped me with multiple properties & re-mortgages over that time. I really trust Dougal's opinion & he’s a really nice person to deal with too....
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Staff picture Dougal
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Staff picture Jennifer McMillan
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Staff picture Remy McCumesty
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones, Glasgow G11 5JA



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Pacitti Jones

Branch - Glasgow - West End, Glasgow, G11